Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted].  They elected to refund two months of membership fees.  This refund has been reflected in my bank account as of 7 Oct 2015.  I find this resolution acceptable in my particular case and consider the issue closed.  I recommend to the business that they should review their cancellation policies and employee training.  An online self-serve cancellation method would provide an auditable record and receipt of cancellation, and would remove the possibility of human error on the part of local employees.
Regards,
[redacted]

Dear Ms. [redacted],Our records indicate that your concern was resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know. Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedback. Additionally, the questions you posed regarding your local club have been directed to the local Club Manager for review and follow up. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my complaint ID [redacted] and I am so happy that 24 Hour Fitness wishes to resolve this issue for me.  I am very happy with the outcome.
Regards,
[redacted]

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedback. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
We have received and thoroughly reviewed your letter that was filed with...

the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted]
We have
received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...

possible.  We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to
reach you to discuss this matter.  At your earliest convenience,
please contact the local Club Manager for assistance by calling the phone number they provided in the message they left for you.
We thank you for patience while
resolving this matter and look forward to speaking with you soon.
Yours in
Fitness,
24 Hour Fitness Corporate

Dear [redacted]
The District Manager has confirmed with our office that they with you in person at your local club last night and resolved your concern.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 24 hours fitness did not offer any resolution to this issue, they only stated that they are checking on the agreement and will follow up on it. This is the same response I have been getting since the beginning of March 2016.  I was originally told it was going to take 2 weeks to receive the claimed signed agreements by mail and via email. It has been 2 months and I have not received the agreements nor have they resolved this matter. I have been very patient and have high hopes to resolve this issue soon. Regards,[redacted]

Dear [redacted]
We have
received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...

possible.  We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to
reach you to discuss this matter. At your earliest convenience,
please contact the local Club Manager by calling the phone provided in the voice-mails they have left you. 
We thank you for your patience while
resolving this matter and look forward to speaking with you soon.
Yours in
Fitness,24 Hour Fitness Corporate

Dear [redacted]
Per
your membership agreement purchased on 08/15/07, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 450 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

The manager sent me an email which was a bit insulting. He stated that my some of my...

claims were false. For example, the treadmills that I stated in the complaint, he said that there is only 1 broken. If he really paced the floor as he said he did, he would know 2 treadmilla are broken and a third does not function correctly. Then he processed to tell me that the gym has 23 newer treadmills.
I explained I can not use those tredmillds because of my back condition. Yet I find it disturbing that you get 23 crappy tredmill, new back equioment, new elipticas and the tredmill I want fixed has been broken for over a year and another now broken for iver 2 minths? Secondly, he says the press machin13 was fixed.  Yes bit that is because they received the complaint. The manager stated that he was going be available from Monday to Friday and we attempted calling and was not there.
 Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A 24 Hour Fitness Rep called to tell me they understood why I would be upset, given I was sold a membership w/ specific terms, only to have it reneged after several years.  She stated their corporate office has made their decision on all rate increases, and nothing could be done to change it.  24 Hour Fitness pulled the textbook bait-and-switch on me, and it appears through what I've read online, there are thousands of other members who fell victim to their unfair business practices as well.Regards,[redacted]