Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Before anything I want to say I am shocked that 24 still has a A+ rating??? The amount of complaints is absolutely shocking!24 Hour Fitness absolutely did not address my issues. If 24 considers having a CSR call me to say there is nothing she can due is "Addressing my concern" then they are delusional. The bottom line is that all the advertising and sales pitches on the front line in the gym when I purchased my membership stated that I had a "Lifetime Membership" and the dues would not increase. The lawyers hid microscopic print on the last page of the contract that is so vague that they basically can do whatever they want whenever they want to. So it looks like 24 wins again. I just hope that me shedding light on the unethical practices 24 Hour uses that push the legal boundaries of what a corporation can do will make others think twice before choosing a gym. There are many choices out there. Please look for a gym that truly has your best interest in mind... Not their CEOs' and stockholders' pocketbooks!!!BTW, keep an eye out on the flood of complaints similar to mine from other duped members. they have been trickling in and will rapidly continue. 
[redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, you were unable to speak with them at the time. At your earliest convenience, please contact our office by calling the phone number provided at the time of our...

call.
Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not adequately explained the reason of increased fees without any recompense in their service, equipment functionality, or overall cleanliness. They also did not explain why I was charged, twice, for full, annual, membersips, in the span of two months. They have also failed to have their local regional manager contact me, as was stated in our conversation. 
Regards,
[redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional feedback you provided and resolved your concern. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]Thank you for your response. Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately 350 clubs nationwide based on your access level.On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead.Yours in Fitness, 24 Hour Fitness Corporate

Dear Ms[redacted]
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not accept voicemail. At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern.
We look forward to...

speaking with you soon.  
Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager. 
Should you have any questions, please let us know.
Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by the General Manager of your local club.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Sincerely,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com. Another follow up call was placed on 4/20/16 at which time we left another voicemail requesting a return call. 
Sincerely,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been addressed by the local Club Manage. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals.
Promoting Health and...

Fitness,
24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear Mr. [redacted],
We have reviewed your
additional comments filed with the Revdex.com regarding your 24
Hour Fitness membership.
Pursuant to your
membership agreement purchased on 1/16/07, your membership is eligible for an
annual renewal increase after the first 12- month renewal term immediately
following the initial prepaid term. Please note that this increase was not a
decision which we took lightly. However, it was an important and necessary step
to ensure we provide all of our members with a clean, friendly, well-maintained
club experience.
We are unable to comply
with your request to reduce your annual renewal. However, we do believe that
even with the increase, you are still getting a great value at a highly
competitive rate.
We thank you for being a
member and wish you continued success with your future fitness goals.
Promoting Health and
Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We wish you and your wife continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com, and sincerely apologize for any inconvenience that this may
have caused you.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. 
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any questions, please let us know. We wish you continued success with your future fitness endeavors.Promoting Health and Fitness, 24 Hour Fitness Corporate Office