Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.24 Hour Fitness feels that their actions are justified because in small print on the back of the contract it says that they have the right to raise my annual fee.  The salesperson who signed me up never referenced this and led me to believe that the rate I was promised was good for life.Regards,[redacted]

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We  wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your comment. 24 Hour sales associates were marketing this membership as a lifetime membership. It is bad business practice to sell a false lifetime membership. This is why so many members are outraged.
Regards,
[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Please be advised that we must speak with in order to successfully address the additional feedback you have provided to the Revdex.com. As per our prior response,  the local District Manager has made attempts to reach you by phone and 9/4 and 9/8; however they were not able to reach you or leave a message as the voice mailbox is still not set up. At your earliest convenience, please contact the local Club Manager or provide another phone number where you can be reached for further assistance.Sincerely, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told the facts about the case and the person on the phone agreed that I have a reasonable grievance. She was going to talk with corporate about addressing it further. I am awaiting their response. It is sad that they feel that this is resolved when clearly that is not what was communicated. Happy to chat further with someone who can address the issue.
Regards,
[redacted]

They are not answering why they have an employee named "[redacted]" who did all this.  They are denying that [redacted](an 24hrs employee) signed up for this trap.  They are not willing to be "accountable" for this.  Read their responses, they never admit that what happened and why a regular customer was put on a trap and for to waste hundreds of dollars worth of time.  They do not admit or keep track of what has happened just to get to this time.  It was a hell to interact to them in this ordeal.Bank has reversed cost but it is still under pending status.  It has not cleared from its "pending" status.  To be sure it is refunded there is time lag, and there needs to be waiting period.  24 hr billing department needs to be alerted about this.  Not solved and intentionally left like this very bad customer service.  Unsolved. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that the General Manager of your local club has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your feedback.Should you have any further questions, please contact the General Manager directly for assistance.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],
We have reviewed your
additional comments filed with the Revdex.com regarding your 24
Hour Fitness membership.
Pursuant to your
membership agreement purchased on 1/20/11, your membership is eligible for an
annual renewal increase after the first 12- month renewal term immediately
following the initial prepaid term. Please note that this increase was not a
decision which we took lightly. However, it was an important and necessary step
to ensure we provide all of our members with a clean, friendly, well-maintained
club experience.
Please note that any
prior membership you may have had is no longer valid as the most recent
agreement purchased supersedes any prior agreement.
We are unable to comply
with your request to reduce your annual renewal. However, we do believe that
even with the increase, you are still getting a great value at a highly
competitive rate.
We thank you for being a
member and wish you continued success with your future fitness goals.
Promoting Health and
Fitness,
24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted 24 hour fitness and I was told that they were still working on recovering my membership. I checked online and my membership status is still shown as "cancelled".Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no attempt made whatsoever made to resolve the issue. The caller just reiterated that this was a management decision to increase a contracted life term rate. I told her this was akin to me buying a car and then a few years later being told now my remaining car payments will increase because 'the management decided so' though there is a signed contract. I told her during this call I do not agree and that she should go back and find a resolution from 'management' and then call me back. No one called back since. 
Regards,
[redacted]

Dear Ms. [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com* and they have resolved your concern. Should you have any questions* please let us know.Promoting Health and Fitness*24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by our Member Care Specialist.
We look...

forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear Ms. [redacted]Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately* they were unable to speak with you. At your earliest convenience* please contact us by calling the phone number...

provided in their voicemail. We look forward to speaking with you soon!Promoting Health and Fitness*24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate