Ross Fitchner Home Repairs

Dear[redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting...

Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been addressed by our office.  Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness...

Corporate Office

Dear [redacted]
We have received and thoroughly reviewed your comments filed with...

the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused you.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist for further assistance.
We thank
you in advance for your patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments filed with the RevDex.com...

regarding your 24 Hour Fitness membership.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Ms. [redacted],Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from the business (24 Hour Fitness) is not true.  Here is the business' message:
Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Sincerely,
24 Hour Fitness CorporateThe fact is that my concern has not at all been addressed by their office.  I received a phone call from 24 Hour Fitness, with a promise to send information to me via mail, but I received nothing.  Their statement is entirely untrue.  Please help resolve this falsehood.Regards,[redacted]

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concern. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour Fitness...

Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[24 hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasing. When I explained to them it's different from what the salesperson told me that the $50 annual fee was for life and for all Oahu 24 hour fitness, they said they can only go by what's on the contract and left no room for negotiation.]
Regards,
[redacted]

Dear [redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We are unable to comply with your request to reduce your annual renewal. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that the local Club Manager spoke with you on 9/16/15. During this conversation, they clarified some confusion related to your personal training during the transition of a trainer who was exiting the business.  The Club Manager offered multiple options to successfully address your feedback and retain you as a member but you declined their offers and opted to cancel your membership.Sincerely,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Dear [redacted]We are sorry to hear that the several attempts made by the local Club and District Manager to reach regarding your concern were not successful.  As such, a Member Care Specialist from our office attempted to contact you today in order to follow up but received your voicemail. At your earliest convenience, please return their call for further assistance.We look forward to hearing from you soon.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
Unfortunately, we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for...

your patience while resolving this matter
and look forward to hearing from you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Date Sent: 9/25/2015 3:29:44 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In addition to the comment. I would also like to add that the [redacted] now super sport 24 hour fitness has contacted me and we did speak. The conversation was about my complaint about not being grandfathered in. The branch manager at the [redacted] branch claim that from his record that the gym that is nearby my home which I frequently visit an they now have change the gym to a super sport which I am currently not grandfathered in. They are saying that I have not been to that gym in 2 years. Which I told him that he is lying and he says that is what his record says. This is what his record shows, I am a fit person, and I frequently go to the gym 6 days a week and I like to shower every day before work, so not showering after a gym session before work for 2 years... Ok, I feel that I might have to get a lawyer involved at this point since they are in control of who checks in an out of there system which leaves me speechless and out of my hand as a customer...Regards,[redacted]