Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that that there is no way to satisfy my rights as a consumer. The reason is that the company does not explain the fabrication of a document with my signature without my consent.
Secondly the company states that I was offered to prepay for the year but they do not reveal that the price will be almost double form 29.99 to 59.99
It is obvious that the business say take it or leave it.
 
Its obvious that Revdex.com has no vital power or  control over the multi corporations and business and the only way to fight for your right is through the judicial system.
I am  considering my complain finished to the point I decide whether I should proceed with a lawyer or not.
I reserve any right for my case and I am abandoning this complaint  regarding the involvement of Revdex.com..
Thank you very much   Revdex.com for your efforts.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is just an outright lie. You absolutely DID speak to me over the phone on October 27, three WEEKS after this complaint was filed, at which point you tried to convince me you'd just received it. Up to that point, by the way,  I had been trying to cal every day and was on hold 30,40, 50 minutes at a time and would have to hang up because I had to go back to work. I believe you've engineered it that way to make it impossible to cancel memberships. Anyway, during the 10/27 telephone conversation I asked why no one had ever responded to my September 15 email either, and was told, " I have no idea. That is the customer service department"  and offered nothing more -- not even an apology-- simply passing the buck. Then, you tried to convince me that I was charged twice in August and three times in September because of "reversed charges" in June??!! That you were "playing catch up" is something else I was told, and it was so incredibly vague and you could not adaquetly explain what that meant, so I pressed further I was told I would receive proof via email right away that was four days ago and of course I have received nothing.  ( Othter than the lie here about not being able to reach me)I first believed you were just shockingly incompetent but after reading your lie above I am now sure that you ignored my email on purpose, make it impossible to reach you by phone by design, and never intended to email me proof at all   For that reason I want nothing to do with you and I demand that you return the 3 months of stolen membership fees and terminate my membership as of the date of my complaint above (October 5) where I asked for just that, and prorate my fees back to that point as well. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Sir / Madam, We filed a Revdex.com complaint in January 2016 about 24 hour fitness life time contract that was not honored. We paid up front for a life time membership that was later increased without any notification and contradicted the initial promise. There was no real resolution to the complaint. Now, we have been informed that a class action was filed with 24 hour fitness and there is a settlement to honor the initial life time agreement. This was also reported in local bay area media and the district attorney in Orange County and Bay area. The membership increase to my wife, Daughter and I should be reverted to the initial agreement. Thank you [redacted]The membership increase to my wife, Daughter and I should be reverted to the initial agreement. A credit to previous yearly membership payments should be provided
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are still unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the recent voice-mail left for you by the local District Manager.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24...

Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mail(s) they have left for you in follow up to your concern.
Once again, we...

apologize for any inconvenience that this has caused and look forward to speaking with you soon.  
Promoting Health and Fitness, 24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On July 8, 2015 in my original letter I stated as the main concern of my problem with 24 Hour Fitness is that in order to gain access to the facilities I would have to upgrade my membership and pay an additional fee of $15 per month on top of the $12.41 I am currently paying.  I received a phone call from a 24 hour fitness representative who stated that I would have to pay an additional $15 per month.   The problem is I already know this.  This is the main reason I submitted the complaint.   From my research I've found that around the year 2002 24 Hour Fitness has sold lifetime memberships for their "ALL CLUB SPORT PLUS" and afterwards developed a higher tier membership program called "ALL CLUB SUPER SPORT" and then started building Super Sport facilities and remodeling the Sport Plus facilities turning them into Super Sport facilities causing current sport plus lifetime members to either pay a higher rate or totally loose their investment.  The phone call I received from the representative did not help the situation at all, but merely repeated what I have already said.  I have also discovered that there was a previous lawsuit that was won against 24 Hour Fitness  in the state of [redacted] regarding this deceptive business practice and that they supposedly mailed post cards to all SPORT PLUS members offering an automatic upgrade, but I never received this and don't believe this was ever done.  Attached are pdfs of the original complaint and the final order of the court against 24 Hour Fitness for you review.
Regards,
[redacted]

Revdex.com:
They have not done anything.  They sent partial document that only shows what they want me to see.  I requested for the full document and they ignored my email.Even if they send me the full document, it doesn't resolve the issue at all.  I want them to restore my annual fee as stated in the contract that I paid hundreds of dollars for.
Regards,
[redacted]

Dear [redacted]Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concern. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour Fitness...

Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[24 hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasing. When I explained to them it's different from what the salesperson told me that the $50 annual fee was for life and for all Oahu 24 hour fitness, they said they can only go by what's on the contract and left no room for negotiation.]
Regards,
[redacted]

Dear[redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting...

Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the additional comments you provided to the Revdex.com. Unfortunately, they were still not able to speak you in order to obtain more information to assist with your concern. At your earliest convenience, please contact us by calling the phone number provided in their voicemail. Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from the business (24 Hour Fitness) is not true.  Here is the business' message:
Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Sincerely,
24 Hour Fitness CorporateThe fact is that my concern has not at all been addressed by their office.  I received a phone call from 24 Hour Fitness, with a promise to send information to me via mail, but I received nothing.  Their statement is entirely untrue.  Please help resolve this falsehood.Regards,[redacted]

Dear [redacted]
We have received and thoroughly reviewed your comments filed with...

the
Revdex.com, and sincerely apologize for any inconvenience this may
have caused you.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist for further assistance.
We thank
you in advance for your patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been addressed by our office.  Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness...

Corporate Office