Ross Fitchner Home Repairs

Dear [redacted]
We have
received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...

possible.  We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to
reach you to discuss this matter. At your earliest convenience,
please contact the local Club Manager by calling the phone provided in the voice-mails they have left you. 
We thank you for your patience while
resolving this matter and look forward to speaking with you soon.
Yours in
Fitness,24 Hour Fitness Corporate

Dear [redacted]
Per
your membership agreement purchased on 08/15/07, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 450 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Sir / Madam, We filed a Revdex.com complaint in January 2016 about 24 hour fitness life time contract that was not honored. We paid up front for a life time membership that was later increased without any notification and contradicted the initial promise. There was no real resolution to the complaint. Now, we have been informed that a class action was filed with 24 hour fitness and there is a settlement to honor the initial life time agreement. This was also reported in local bay area media and the district attorney in Orange County and Bay area. The membership increase to my wife, Daughter and I should be reverted to the initial agreement. Thank you [redacted]The membership increase to my wife, Daughter and I should be reverted to the initial agreement. A credit to previous yearly membership payments should be provided
Regards,
[redacted]

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mail(s) they have left for you in follow up to your concern.
Once again, we...

apologize for any inconvenience that this has caused and look forward to speaking with you soon.  
Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted]Unfortunately we are still unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the recent voice-mail left for you by the local District Manager.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is just an outright lie. You absolutely DID speak to me over the phone on October 27, three WEEKS after this complaint was filed, at which point you tried to convince me you'd just received it. Up to that point, by the way,  I had been trying to cal every day and was on hold 30,40, 50 minutes at a time and would have to hang up because I had to go back to work. I believe you've engineered it that way to make it impossible to cancel memberships. Anyway, during the 10/27 telephone conversation I asked why no one had ever responded to my September 15 email either, and was told, " I have no idea. That is the customer service department"  and offered nothing more -- not even an apology-- simply passing the buck. Then, you tried to convince me that I was charged twice in August and three times in September because of "reversed charges" in June??!! That you were "playing catch up" is something else I was told, and it was so incredibly vague and you could not adaquetly explain what that meant, so I pressed further I was told I would receive proof via email right away that was four days ago and of course I have received nothing.  ( Othter than the lie here about not being able to reach me)I first believed you were just shockingly incompetent but after reading your lie above I am now sure that you ignored my email on purpose, make it impossible to reach you by phone by design, and never intended to email me proof at all   For that reason I want nothing to do with you and I demand that you return the 3 months of stolen membership fees and terminate my membership as of the date of my complaint above (October 5) where I asked for just that, and prorate my fees back to that point as well. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 24 hours fitness did not offer any resolution to this issue, they only stated that they are checking on the agreement and will follow up on it. This is the same response I have been getting since the beginning of March 2016.  I was originally told it was going to take 2 weeks to receive the claimed signed agreements by mail and via email. It has been 2 months and I have not received the agreements nor have they resolved this matter. I have been very patient and have high hopes to resolve this issue soon. Regards,[redacted]

The manager sent me an email which was a bit insulting. He stated that my some of my...

claims were false. For example, the treadmills that I stated in the complaint, he said that there is only 1 broken. If he really paced the floor as he said he did, he would know 2 treadmilla are broken and a third does not function correctly. Then he processed to tell me that the gym has 23 newer treadmills.
I explained I can not use those tredmillds because of my back condition. Yet I find it disturbing that you get 23 crappy tredmill, new back equioment, new elipticas and the tredmill I want fixed has been broken for over a year and another now broken for iver 2 minths? Secondly, he says the press machin13 was fixed.  Yes bit that is because they received the complaint. The manager stated that he was going be available from Monday to Friday and we attempted calling and was not there.
 Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that that there is no way to satisfy my rights as a consumer. The reason is that the company does not explain the fabrication of a document with my signature without my consent.
Secondly the company states that I was offered to prepay for the year but they do not reveal that the price will be almost double form 29.99 to 59.99
It is obvious that the business say take it or leave it.
 
Its obvious that Revdex.com has no vital power or  control over the multi corporations and business and the only way to fight for your right is through the judicial system.
I am  considering my complain finished to the point I decide whether I should proceed with a lawyer or not.
I reserve any right for my case and I am abandoning this complaint  regarding the involvement of Revdex.com..
Thank you very much   Revdex.com for your efforts.
[redacted]
Regards,
[redacted]

Dear
[redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any further questions or concerns, please let us know.
We wish you continued success with your health and fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear[redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Per the terms of the acquisition,  you continue to have access to 32 clubs that were once owned/operated by [redacted] but are now owned/operated by 24 Hour Fitness. Additionally, you had continued access to any remaining club locations still owned/operated by [redacted]...

at that time which were not acquired by 24 Hour Fitness. 
Please note, access to any 24 Hour Fitness club locations which were not affiliated with [redacted] acquisition requires an upgrade to your current membership in order to access these clubs. 
We hope this helps bring clarification to your inquiry. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your feedback was sent to the local Club Manager for review and follow up. The Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your 24 Hour...

Fitness membership and your request to cancel. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not have a voicemail option. At your earliest convenience, please provide an alternate phone number where we may reach you. We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com. Another follow up call was placed on 12/7/15 at which time you were provided all pertinent details related to the resolution of your membership concern.Sincerely,24 Hour Fitness Corporate

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the additional comments you provided to the Revdex.com. Unfortunately, they were still not able to speak you in order to obtain more information to assist with your concern. At your earliest convenience, please contact us by calling the phone number provided in their voicemail. Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Regarding of my complain #[redacted] the assistant manager of [redacted]  branch of “24 hours fitness”  with name [redacted] talked to me on phone. He tried to convince me that the door was removed in accordance with the requirements of some city commission. On my request to show me these directions he replied that he would not do it. Then I asked to give me the number of this directions and the name of the inspector, so that I could call him.  He refused again. Then I asked him to send a copy of the instructions to   Revdex.com office. He promised, but as I understood from your last letter, it was not done.          Apparently his reference to the injunction is not true, but only is an attempt to avoid  responsibility.      Moreover, in all other offices of their company the corresponding door is always installed, very often with a written pre-warning not to keep it opened. And during all my previous talks with the [redacted]  branch of “24 hours fitness”  manager [redacted] and main office representative [redacted],  they never mentioned any instructions provided by any comissions about this door.
Regards,
[redacted]  [redacted]

I received a call from the business earlier this week.  The service person agreed to refund my money as requested.  I haven't seen the credit on my account statement yet, but I believe it has been satisfactorily resolved.
Thank you!
[redacted]

Revdex.com:
They have not done anything.  They sent partial document that only shows what they want me to see.  I requested for the full document and they ignored my email.Even if they send me the full document, it doesn't resolve the issue at all.  I want them to restore my annual fee as stated in the contract that I paid hundreds of dollars for.
Regards,
[redacted]

Dear [redacted]
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership.
Pursuant
to your membership agreement with 24 Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 450 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate