Ross Fitchner Home Repairs

Dear [redacted]
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual dues. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals.
Yours in Fitness, 24 Hour Fitness Corporate

Dear Ms. [redacted],Our records indicate that your concern has been addressed by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted 24 hour fitness and I was told that they were still working on recovering my membership. I checked online and my membership status is still shown as "cancelled".Regards,[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Please be advised that we must speak with in order to successfully address the additional feedback you have provided to the Revdex.com. As per our prior response,  the local District Manager has made attempts to reach you by phone and 9/4 and 9/8; however they were not able to reach you or leave a message as the voice mailbox is still not set up. At your earliest convenience, please contact the local Club Manager or provide another phone number where you can be reached for further assistance.Sincerely, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate

Revdex.com:
The local district manager has not contacted me, therefore, has not left any messages.  This person is lying so as to make this complaint go away.  This matter should be escalated to the national headquarters because it is clear that everyone at the lower levels are unethical or incompetent at best.  24Hour Fitness should rid itself of lazy, unethical, incompetent employees who obstruct justice and lie ([redacted], and [redacted]).  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dea[redacted]Thank you for the follow up.Our records indicate that you recently spoke with the local District Manager who has successfully addressed your concern. Should you have any further questions or concerns regarding this matter, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
 I was told that my membership would never change as long as I maintained my membership.

Dear [redacted]
We have received your comments filed with the Revdex.com regarding your 24
Hour Fitness membership. 
24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible.  We sincerely regret any...

unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Unfortunately we are unable to
reach you by phone to discuss this matter.  At your earliest convenience, please contact the local Operations Manager or District Manager by calling the phone numbers provided in the voice-mails they have left for you. 
We look forward to speaking with you soon.  
Promoting Health and Fitness,24 Hour Fitness Corporate

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not a valid method of contact to reach you. Upon calling the number, it indicates that it is a phone number for "Outback Steakhouse". At your earliest convenience,...

please provide an alternate phone number that we may use to contact you regarding this matter. 
We forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately, we are unable to reach you by phone in order to discuss the feedback you provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General...

Manager.
 
We look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] This second agreement was not a choice of mine they have lost my payment and said the only way they can reinstate it is I had to sign a new agreement I feel tricked

Dear [redacted]
Our records indicate that you have received a copy of your agreement as requested and reviewed the terms of your contract with our Member Care Specialist via telephone on 9/29/15. Should you have
any further questions, please let us know.
Yours in Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still want my upgrade to super sport membership. Regards,[redacted]

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking...

with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response does not respect my privacy. You used my credit card without my permission to get paid for someone else's services. If I do not take a full refund, then I will have to take legal action, because this is nothing else but a fraudulent action.
Regards,
[redacted]

Dear [redacted]
We have received a copy of your comments filed with the Better
Business...

Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office