Ross Fitchner Home Repairs

Dear [redacted]
We
have reviewed your comments filed with the Revdex.com
regarding your 24 Hour Fitness membership.
Pursuant
to your membership agreement with 24 Hour Fitness, your membership
is eligible for an annual dues increase after...

the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 350 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been
resolved by our office.  Should
you have any further questions, please let us know. 
We wish you continued success with your future
fitness endeavors.
Promoting Health and Fitness, 
24 Hour Fitness...

Corporate Office

Dear Mr. [redacted],Our records indicate that the local District Manager has attempted to contact you in follow up to the feedback you provided to the Revdex.com. Unfortunately, they were not able to speak with you regarding this matter. At your earliest convenience, please contact us by...

calling the phone number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] The reinstatement of my contract was done as no fault of mine payment was sent on the old contract and the last payment they made me provide a copy of the check They had never cashed the check initially they told me they couldn't renew my contract because I didn't pay I had to provide the documentation (copy of check)stating that I did pay and they had lost it subsequently they renewed my contract I never wanted to sign a new contract that was never my intention I have never been late on any of my bills or any of my obligations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ I spoke to a woman from the corporate office.  She was very polite and apologized.  However, I am not satisfied with the response of the business because she informed me there is nothing she can do and the yearly dues for my mother are $79 and they will not be reduced.  This is unacceptable and I am not satisfied.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the company has completely resolved the situation.
I am completely satisfied.
Regards,
[redacted]

Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please...

contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After leaving voicemails back and forth, I was finally able to reach [redacted] on March 9.  She informed me that they would not honor what their representative said to us when they sold us the membership, and would not reduce our annual dues from the $199 to the $99 that was promised.  She explained that they have not reduced fees for anyone, which seems to be contrary to what has been described in some of the other Revdex.com complaints against 24 Hour.  She also told me that my only options were to simply pay the increased fees, cancel my membership or to seek legal action.  None of those options live up to what was promised to us when we paid a large upfront fee.  Thus, my complaint remains unresolved.Regards,[redacted]

Dear Ms. [redacted],
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss the additional comments you have provide to the Revdex.com.  At your earliest convenience, please contact the local District Manager by calling the phone number provided in the voice-mail(s) they have left for you in follow up to your concern.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office<!--[if !supportLineBreakNewLine]--><!--[endif]-->

Dear Mr. [redacted],Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you as you stated you were unable to take their call at the time.At your earliest...

convenience, please contact us by calling the phone number you were provided during our last follow up attempt so we may assist you.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that the local General Manager has contacted you in follow up to your feedback provided to the Revdex.com and addressed your concern.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has since been addressed by...

our
office.  Should you have any further
questions or concerns, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Please note that we take member feedback very seriously. As such, the comments you provided regarding your local club were forwarded to the local Club and District Manager for review and follow up because they directly oversee the clubs and it's operations.  It is important that we speak with you in order to bring this to a successful resolution. If you do not wish to speak with club management directly, please contact our office for further assistance by calling [redacted]Sincerely,24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the...

business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the reimbursement that was supposed to arrive by 7/7/16. Please confirm when it will arrive, and when this issue can be resolved.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received ONE call/voicemail from [redacted], the manager at the [redacted] Super Sport (the day before I received the Revdex.com email).  He did not leave a number to call back.  I called the next day (getting the number off the internet).  When I spoke to him he said he was not calling regarding the Revdex.com complaint.  He said he was "just calling to check in".  He asked if I tried the gym and if I've decided to pay to upgrade my membership.  
I told him I am not interested in paying for an upgrade when I know my brother-in-law and sister were able to upgrade for free.  I told him I want my money back for this year's membership (since  I have not been able to use the  gym with my sister and brother-in-law, whom I always work out with).  (My membership payment was due the beginning of January, after this dispute began.). He said he didn't think he could do anything about that but he would look into it.  He said he would call me back, possibly that night, with information or an update.  That was two days ago and I still have not heard back. 
I spoke to [redacted] before this interaction (a few weeks before). He told me that he could do nothing to help me.  I've been told from two different customer service representatives that the club manager could grant me access.  [redacted] has said several times that is it not true. Basically customer service points their finger to the club and the club points the finger at customer service.  No one will take responsibility and both parties claim they cannot do anything but the other facet of the company can.  I have no confidence that anyone at 24 Hour Fitness cares that I have been a member for over 15 years and have been treated unfairly.  I also have no confidence that they will do anything to remedy the situation. 
Regards,[redacted]