Ross Fitchner Home Repairs

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking...

with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]
We
have reviewed your comments filed with the Revdex.com
regarding your 24 Hour Fitness membership.
Pursuant
to your membership agreement with 24 Hour Fitness, your membership
is eligible for an annual dues increase after...

the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 350 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the company has completely resolved the situation.
I am completely satisfied.
Regards,
[redacted]

Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please...

contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank for your patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company refuses to comply with my request to give me the yearly rate that they told me I would have for my lifetime contract. Regards,[redacted]

Dear [redacted],
Per your recent conversation with our office, as well as your 24 Hour Fitness membership agreement purchased on 07/04/07, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately 450 clubs nationwide based on your access level.
On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead.
Yours in Fitness, 24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
 I was told that my membership would never change as long as I maintained my membership.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received ONE call/voicemail from [redacted], the manager at the [redacted] Super Sport (the day before I received the Revdex.com email).  He did not leave a number to call back.  I called the next day (getting the number off the internet).  When I spoke to him he said he was not calling regarding the Revdex.com complaint.  He said he was "just calling to check in".  He asked if I tried the gym and if I've decided to pay to upgrade my membership.  
I told him I am not interested in paying for an upgrade when I know my brother-in-law and sister were able to upgrade for free.  I told him I want my money back for this year's membership (since  I have not been able to use the  gym with my sister and brother-in-law, whom I always work out with).  (My membership payment was due the beginning of January, after this dispute began.). He said he didn't think he could do anything about that but he would look into it.  He said he would call me back, possibly that night, with information or an update.  That was two days ago and I still have not heard back. 
I spoke to [redacted] before this interaction (a few weeks before). He told me that he could do nothing to help me.  I've been told from two different customer service representatives that the club manager could grant me access.  [redacted] has said several times that is it not true. Basically customer service points their finger to the club and the club points the finger at customer service.  No one will take responsibility and both parties claim they cannot do anything but the other facet of the company can.  I have no confidence that anyone at 24 Hour Fitness cares that I have been a member for over 15 years and have been treated unfairly.  I also have no confidence that they will do anything to remedy the situation. 
Regards,[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
 
I'd like to let 24 hour fitness know that while yes, they did resolve my personal issue - a customer should not have to go leaps and mounds to get the service they need -- 24 hour is in business because of people like me. I did get what I wanted, but the people "helping" me were very passive aggressive and I pretty much had to scream and shout, go to social media, go to the Revdex.com to get any type of help -- it should not be that way. Had the right information been communicated to me as soon as I called on the very first day, I probably would not have escalated the issue at all. My problem was after weeks of being transferred to all the wrong people, I finally came in contact with someone who was capable of helping me, but after all this effort, they basically told me that I was wrong and they can't do anything for me.
After putting me through all those weeks of work DURING MY WORK HOURS, they could have said "I'm sorry, this information should have been communicated to you up front" and maybe done SOMETHING to make me feel like I've been heard. Instead they pretty much told me they couldn't do anything and after fighting with them publicly on social media is when I was told that the length of my membership has been adjusted. A company shouldn't make their customer go through such hurdles to do what's right by the customer (who is paying them to stay in business).
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern has since been addressed by...

our
office.  Should you have any further
questions or concerns, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
24 Hour Fitness has done absolutely nothing to resolve my complaint.  All they've done is call me and tell me they're sorry.  They wouldn't even send me a 24 Hour Fitness towel to resolve this which really shows how little they care. 
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. If you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted]. Once the business contacted me the complaint was readily resolved. It just took some help from you to get them to finally get in touch with me.
Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 24 Hour representative who called me today informed me that their records indicate that in 2010 my account was closed for non-payment.  Further, they've  indicated,  after 60 days I called to reinstate my account paying $90.00 up front, then $10.00 per month thereafter.  It is my position that my account was never late or closed.  I had direct deduction from my checking account every month for many years. Never did I change my account or have insufficient funds to cover the $10.00 monthly fee.  The statement given by 24 Hour fitness is completely false.  May it be noted,  when I originally called to question why I was given a rate increase despite a contract stating that my $10.00 rate would never change,  I was given a completely different response.  At that time I was told that when I changed from a monthly payment to an annual payment that this was considered a new contract.  Please be advised that the reason I changed from monthly to annual was at 24 Hour request.  They called me and told me that I would be given 3 months free if I made this payment change.  They assure me that there would be no other changes if I agreed to this change.  I have heard from many 24 Hour Fitness members that they too have suddenly had billing increases despite contracts which indicate a non-changing monthly rate.  The website Yelp has hundreds of entries from members complaining of the same thing.  24 Hour Fitness is committing fraud and should not be allowed to get away with it.  They surly do not deserve an "A" rating from the Revdex.com.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After leaving voicemails back and forth, I was finally able to reach [redacted] on March 9.  She informed me that they would not honor what their representative said to us when they sold us the membership, and would not reduce our annual dues from the $199 to the $99 that was promised.  She explained that they have not reduced fees for anyone, which seems to be contrary to what has been described in some of the other Revdex.com complaints against 24 Hour.  She also told me that my only options were to simply pay the increased fees, cancel my membership or to seek legal action.  None of those options live up to what was promised to us when we paid a large upfront fee.  Thus, my complaint remains unresolved.Regards,[redacted]