Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted]. Once the business contacted me the complaint was readily resolved. It just took some help from you to get them to finally get in touch with me.
Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 24 Hour representative who called me today informed me that their records indicate that in 2010 my account was closed for non-payment.  Further, they've  indicated,  after 60 days I called to reinstate my account paying $90.00 up front, then $10.00 per month thereafter.  It is my position that my account was never late or closed.  I had direct deduction from my checking account every month for many years. Never did I change my account or have insufficient funds to cover the $10.00 monthly fee.  The statement given by 24 Hour fitness is completely false.  May it be noted,  when I originally called to question why I was given a rate increase despite a contract stating that my $10.00 rate would never change,  I was given a completely different response.  At that time I was told that when I changed from a monthly payment to an annual payment that this was considered a new contract.  Please be advised that the reason I changed from monthly to annual was at 24 Hour request.  They called me and told me that I would be given 3 months free if I made this payment change.  They assure me that there would be no other changes if I agreed to this change.  I have heard from many 24 Hour Fitness members that they too have suddenly had billing increases despite contracts which indicate a non-changing monthly rate.  The website Yelp has hundreds of entries from members complaining of the same thing.  24 Hour Fitness is committing fraud and should not be allowed to get away with it.  They surly do not deserve an "A" rating from the Revdex.com.

Hello,I have heard from the company and received the refund that I requested.Thanks for your help,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.

Dear [redacted]Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear Mr. [redacted],
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear Mr. [redacted],Our records indicate that your concern has been resolved by the local Operations Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. If you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has not corrected the fact that the corporation will not honor the original salesperson's word. The reason why I purchased the contract was because the sales person was adamant that my yearly rates were locked in and would never go up. I was lied by sales. I should have taken it upon myself and read over the contract line by line because that is the way I was duped by not reading it. By the way, I'm pretty sure by now you have a large number of individuals with the exact same issues as me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
 
I'd like to let 24 hour fitness know that while yes, they did resolve my personal issue - a customer should not have to go leaps and mounds to get the service they need -- 24 hour is in business because of people like me. I did get what I wanted, but the people "helping" me were very passive aggressive and I pretty much had to scream and shout, go to social media, go to the Revdex.com to get any type of help -- it should not be that way. Had the right information been communicated to me as soon as I called on the very first day, I probably would not have escalated the issue at all. My problem was after weeks of being transferred to all the wrong people, I finally came in contact with someone who was capable of helping me, but after all this effort, they basically told me that I was wrong and they can't do anything for me.
After putting me through all those weeks of work DURING MY WORK HOURS, they could have said "I'm sorry, this information should have been communicated to you up front" and maybe done SOMETHING to make me feel like I've been heard. Instead they pretty much told me they couldn't do anything and after fighting with them publicly on social media is when I was told that the length of my membership has been adjusted. A company shouldn't make their customer go through such hurdles to do what's right by the customer (who is paying them to stay in business).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
24 Hour Fitness has done absolutely nothing to resolve my complaint.  All they've done is call me and tell me they're sorry.  They wouldn't even send me a 24 Hour Fitness towel to resolve this which really shows how little they care. 
Regards,
[redacted]

I wanted to inform Revdex.com that my issue with 24 Hour Fitness was resolved. This is case #[redacted]They gave me a total refund.My name is [redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Dear [redacted]
Our records indicate that your concern has been resolved by the General Manager of your local club. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you filed with the Revdex.com. Unfortunately, they were unable to reach you. At your earliest convenience, please give us a call by calling the phone number...

provided in their voice mail. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Thank you for your response. Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately 350 clubs nationwide based on your access level.On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead.Yours in Fitness, 24 Hour Fitness Corporate