Ross Fitchner Home Repairs

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to...

speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you.  At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail.
We look...

forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No I did speak to them and they I never went to the gym for two years which was a lie I live right next to them

Dear [redacted],
Our records indicate that a Member Care Specialist from our office has contacted you in follow up to the additional comments you provided to the Revdex.com. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter and there is no option to leave a voicemail. At your earliest convenience, please provide an alternate phone where we may contact you in follow up to your concern. Welook forward to...

speaking with you soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear
Ms. [redacted],
We have reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this
may have caused.
24 Hour Fitness prides
itself on our commitment to provide our members with the highest level of
satisfaction possible. We...

sincerely regret any misunderstanding that may have
occurred to detract from our level of service or our facilities.
Pursuant to your signed
agreement purchased on 04/14/15, you purchased a Keep Fit Commitment, All Club Sport membership which gives you access to
over 300 club locations nationwide.  As
referenced in your membership agreement, your membership allows you access to All Fit-Lite, Express Clubs, Active Clubs and Sport Clubs which does not include
access to Super Sport and Ultra Sport level club locations.  As such, if you wish to access any of our
Super Sport or Ultra Sport locations, you are required to upgrade your membership.
We hope that this brings
some clarification to your concern, as well as the terms of the membership
agreement that you purchased with 24 Hour Fitness.
We wish you continued success with your health and fitness goals.
Yours in Fitness, 24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments filed with the RevDex.com...

and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Unfortunately we are unable to reach you by
phone to discuss this matter as there is no voicemail option available for the phone number you provided in your correspondence. At your
earliest convenience, please respond with an alternate phone number where you may be contact so we can assist you with your feedback.We look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter as the...

phone provided in your correspondence is not valid.  At your earliest convenience, please provide an alternate phone number so we may contact your to further assist with your concern.
We thank you in advance for your patience while resolving this matter and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear[redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport, Active and Fit-Lite level club locations nationwide based on your access level.
On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead.
Yours in Fitness, 24 Hour Fitness Corporate

Dear
[redacted]
Please
note that per your membership agreement, your membership is eligible for an
annual dues increase after the initial prepaid term. Please note
that this increase was not a decision which we took lightly. However, it was an
important and necessary step to ensure we provide all of our members with a
clean, friendly, well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately 350 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and we look
forward to helping you with your fitness journey in the years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were not able to speak with you. At your earliest convenience, please contact us by calling the phone number...

provided in their voicemails.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have a new phone #. Please call me at [redacted] Thank you.Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number...

provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been
resolved by our office.  Should
you have any further questions, please let us know. 
We wish you continued success with your future
fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate...

Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to...

hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a refund in the amount of $29.99 has been processed as a customer service gesture. A refund check will be mailed to your address on file within the next 7-10 business days.
Sincerely,
24 Hour Fitness Corporate Office

It has been resolved.
Thank you
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]