Ross Fitchner Home Repairs

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.24 Hour Fitness has chosen to do nothing to remedy this.  Instead they say that buried somewhere in my contract is a section that allows them to double my membership rates.  This is a direct contradiction to what the the trainer who signed me up indicated.  He was very vocal that this membership, with the large up front cost, would lock me into a set rate for life.  There are many other members who are having this same complaint; obviously showing that 24 Hour Fitness used false statements in order to recruit many members.Regards,[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
- SOLUTION: Honor lifetime membership at $29/year. - Response from 24 is that they no longer "offer this service"
[redacted]

Dear Ms. [redacted],Our records indicate that the General Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to reach you. At your earliest convenience, please contact us by calling the phone...

number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Operations Manager.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that the local Club Manager has contacted you in follow up to the feedback you provided to the Revdex.com and they have addressed your concern.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness...

Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was contacted by 24 Hour Fitness' District Manager, [redacted] on 10/13/2017 and asked to provide my details of the events on 9/5/2017.  I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST".  [redacted] informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience".  I informed [redacted] that I was already aware of her lie, as I had attempted to resolve the issue 3 times with 24 Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com.  The club manger's ([redacted]'s) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints.  It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me access. Ultimately, [redacted] informed me that he was ONLY contacting me at that time, in regards to [redacted]'s REBUTTAL to my complaint.  Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for 24 Hour Fitness to address the issue FROM MY PERSPECTIVE.  Not from the perspective of the club manager ([redacted]) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a 3 day pass, for absolutely no good reason.  Until [redacted] contacts me again and is willing to acknowledge [redacted]'s insubordination, there is no way to interpret the situation other than:  24 Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.) I reiterated to [redacted] and I reiterate to whom this may concern at the Revdex.com, that [redacted] DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the 3 day free pass.  The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the 3 day pass, but because I was being disruptive.     [redacted] needs to understand how much effort I have put into resolving this, and how absurd [redacted]'s story is.  He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal.  It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.]
Regards,
[redacted]

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager.
We look...

forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that you were contacted by our office on 9/03/15. During your conversation with our Member Care Specialist, you were provided with further clarification regarding the annual fee related to the membership product you purchased on 3/10/15. Additionally, we addressed your feedback related to the poor service experience you encountered at the club ensuring that your comments would be passed along to the Club Manager so they may address the front desk staff.
Should you have any further questions or concerns, please let us know. Sincerely, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that the District Manager has been in consistent contact with you throughout the past couple of weeks and presented the option that 24 Hour Fitness can offer you in order to properly resolve your membership concern (previously purchased with [redacted]). At your earliest convenience, please contact the District Manager by calling the phone number provided in his recent voice mails to confirm if you wish to accept our offer. 
We look forward to hearing from you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to your comments provided to the Revdex.com.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager.
We look...

forward to speaking with you.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. Additionally, we are unable to leave a voice message as your mailbox is full.   At your earliest convenience, please provide an alternate phone number where we may reach...

you.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

You guys haven't addressed anything. I didn't get a response until I PAID my membership dues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.l want someone from corporate to contact me who is the supervisor of the Manager [redacted] and the operations manager at the [redacted]. The manager[redacted] called me and started yelling at me in an unpleasant tone being accusatory.  The operations manager just left her first name and said call her.  I believe neither of these people will be very helpful and would appreciate a call from corporate in California.Regards,[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office