Ross Fitchner Home Repairs

Dear [redacted]We are sorry to hear that you did not receive the voice message we left you on 12/11/15 using your phone number currently on file. Please contact [redacted] for further assistance.Thank you,24 Hour Fitness

Dear [redacted]Our records indicate that your concern has been addressed by our office.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to...

hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern has been addressed by our the local Club Manager.  Should you have any questions, please let us know. 
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The branch customer service manager said that she is sorry to hear about it and hopes I come back and had a talk with the whole staff. Nothing was done to ensure that this doesn't happen again because he still works there and I can only now go to the gym when I feel he may not be there . I am totally uncomfortable. It should have never happened in the first place it's a form of sexual harassment and I am paying for a service not to be defamed by the gyms employees. It's disgusting and I am not satisfied and I told her that I'm not comfortable still. It's not resolved and I'm not happy. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject because this response is a form letter/standard response to the issue. If they bothered to read the complaint, they would know that the club manager is at the heart of the complaint. [redacted] refused to take any action. His employees clearly violated policy and contributed to my bad experience at the club. The club manager is providing cover for his employees who can be seen on video allowing someone to harass me verbally after assaulting me physically. Because the assailant and the club employees are friends, the club manager chose not to do anything to reprimand his employees or to punish the club member who abused me. Therefore, I filed a police report, but the club is not cooperating with the police. The matter is not over until [redacted], [redacted], and [redacted] are fired for obstruction of justice (refused to give me the address to the club so I can give to the police when I called 9-1-1), did not file an incident report on the club member who they heard cussing and yelling at me, and refused to tell that club member to leave me alone when he would continue to verbally abuse me while I was waiting on the police to arrive. Club manager [redacted] knows these things, saw the tape, and is not doing his job. Therefore, I reject this response because it does not reflect any serious attempt to read my complaint or resolve the matter.

Dear Mr. Ms. [redacted],
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any inconvenience you may have experienced. 
Our records
indicate that your concern has been resolved by our office.  Should
you have any...

further questions or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Dear [redacted]
Our records indicate that you spoke with a Member Care Specialist from our office on 5/26/16 at which time the terms of your prepaid membership agreement were thoroughly reviewed and it was confirmed that your prepaid membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Per Section 3(c) of your membership agreement, 24 Hour will not increase your Initial Annual Renewal Amount of your prepaid agreement but may increase all subsequent annual renewal amounts. The 3-5% increase reference is for monthly payment agreements only.
During your most recent conversation with our office, as well as the telephone conversation you previously had with our office on June 10, 2015, the exception made to your annual prepaid renewal rate for last year was a one-time exception and was made as a gesture of goodwill based on the miscommunication that you inadvertently received by a Member Service agent.
Our records indicate that you were clearly advised by two different Member Care Specialists located at the corporate office that the reference to the right to increase 3-5% increase is for monthly membership agreements only and does not apply to your annual prepaid membership. Additionally, you were advised that after the exception made for your 2015 renewal payment, you are eligible for future annual renewal increases per the terms of your prepaid agreement.
We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with 24 Hour Fitness.
Sincerely, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by your local club. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted],
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership.
Pursuant
to your membership agreement with 24 Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience. 
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to all Super Sport, Sport, Active and Fit-Lite clubs nationwide based on your access
level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Dear
[redacted]
Per your
membership agreement, your membership is eligible for an annual dues increase
after the initial prepaid term. Please note that this increase
was not a decision which we took lightly. However, it was an important and
necessary step to ensure we provide all of our members with a clean, friendly,
well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately 350 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and we look
forward to helping you with your fitness journey in the years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear Mr. [redacted],Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback.Promoting Health and Fitness,24 Hour Fitness Corporate Office