Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no offer.  With regards to the shady business practices of 24 hour fitness I have decided to terminate my membership.
Regards,
[redacted]

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to your comments provided to the Revdex.com.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager.
We look...

forward to speaking with you.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that you have been contacted by our office in follow up to the additional feedback you provided to the Revdex.com, and you have received the requested confirmation for your records. If you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that our written response was mailed to your address on file on or about 12/2/16. As you were previously notified, your membership privileges with 24 Hour Fitness remain permanently revoked and you are not eligible for a membership with our company, or to use any current or future 24 Hour Fitness locations. 
Sincerely,
24 Hour Fitness Corporate

Dear Mr. [redacted]
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We thank both you and your wife for being members and wish you continued success with your future fitness...

goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office.  Should you have any further questions,
please let us know. 
We thank you for being a member and wish you continued success with your future
fitness goals.
Promoting Health and...

Fitness, 
24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It appears to me that 24 HOUR FITNESS uses the age old "Copy Paste" response to the numerous complaints regarding this exact issue;"Dear [redacted]Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value for access to approximately 450 clubs nationwide based on your access level.On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the years ahead.Yours in Fitness, 24 Hour Fitness Corporate"It also looks like 24 Hour Fitness chooses to reach deep into their bag of tricks in an attempt to stall and prolong the Revdex.com process in an attempt to have use duped members loose interest in the lengthy process and therefore have the Revdex.com favor them by default. I will continue to voice my opinion and in the meantime reiterate my stance. I was told by staff, and the in club advertising corroborated what they stated. Pay a hefty upfront cost in return for low "Lifetime" dues. This is not up for debate. It is what happened to me and thousands of other members. Look at the flood of complaints pouring in and tell me we are all wrong. Instead of hiding loophole verbiage in the middle of a full page of fine print, they should have been upfront in regards to raising dues. However, if they were indeed upfront about the increases, I would be shocked to find a single member who would have gambled with such a miserable deal. Its like financing a car and midway through your term the seller can increase your purchase price. No sane individual whom wasn't mislead or lied to would ever sign that deal.Now I will patiently wait for 24 Hour to drag their proverbial feet in a attempt to stretch this issue out even longer. At this point it is clear 24 Hour is not going to budge on this issue so I encourage all of you out there to voice your opinion on social media and review sites. Also, if you were one of the thousands who were "Baited & Switched" as I was, I urge you to file a complaint of your own along with a review with the Revdex.com.
Regards,
[redacted]

Dear [redacted]We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused.24 Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely...

regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office.  Should you have any further questions or concerns, please let us know. We wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No one called!  Even if we could talk. Talking to me is not going to fix the many problems at 24 hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open!
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to 24 hour fitnesses position, their inability and unwillingness to agree to some sort of negotiation to reduce the fees im being charged that I never agreed to, in my opinion is bad customer service. The increase in my case is an increase of 150% I would find it fair to half of that and agree to instead a 75% increase. 24 hour fitness and executives should send a change in contact dues and require a response and concurrence from those affected before just simply increasing someone's dues without consent. These types of practices can result in lawsuits and litigation as deemed appropriate for unethical shady business dealings. You should be ashamed of yourselves.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You claim to have called me multiple times and left me voicemails. This is false. I have no received any calls from any of your clubs. When I called the customer service number, the representative told me there were no notes made trying to contact me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was suppose to have received an email confirming the details the same day, on 2015-12-01, and a new enrollment later this month. Neither of which have occurred.

Dear [redacted]Our records indicate that your concern has been resolved by the local Club Manager.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to...

hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I met with the regional manager and agreed on a resolution in reference to complaint ID[redacted] My concerns have been resolved with 24 Hour Fitness. 
Regards,
[redacted]