Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not repeat myself. I will not accept any other offers except to those "lied" to me by your sales associate, who by the way has been promoted to a facility manager at another nearby 24 Hour Fitness gym. Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be  satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you today and provided details specific to the resolution of your concern.We wish you well with your future fitness endeavors.Sincerely,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been addressed by our office.  Should you have any further questions,
please let us know. 
We thank you for being a member and wish you continued success with your future
fitness goals.
Promoting Health and...

Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear[redacted]
Unfortunately, we are unable to reach you in follow up to the comments you filed with the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by our Member Care Specialist.
We look forward...

to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This business has not properly addressed my complaint. I was told that I would receive additional information, by mail, and I have yet to receive it from 3 weeks ago. Please reopen this complaint. Thank you.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Does state they may increase... However it doesn't give an increase amour as listed for monthly members. I believe the amount increased is excessive!!!
Regards,
[redacted]

Revdex.com:I have reviewed the response made...

by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
---------- Forwarded message ----------From: [redacted]Date: Thu, Jun 23, 2016 at 11:00 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
I was contacted by the local manager and he said he can do nothing about adding personal to add classes. Cooperate  sets the budget. The class is often over the room capacity set by the fire marshal. Illegal and putting seniors at risk.
Thank you,
[redacted]

Dear [redacted]
We have received and thoroughly reviewed your comments filed with the
Revdex.com and sincerely apologize for any inconvenience this may
have caused.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience,...

please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter
and look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am currently out of the country. I have limited access to voicemail and phone. You can reach me via email at [redacted]Thank you and regards,[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  Additionally, we are unable to leave a message as your voicemail is full. 
At your earliest convenience, please provide an alternate phone number  where we may contact you in...

follow up to your concern.
We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting...

Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you in response to the additional comments you provided to the Revdex.com, and they have resolved your concern.
Sincerely, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any questions, please let us know. We wish you continued success with your future fitness endeavors.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference...

to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, after 10 years of yearly membership dues of $50 the dues doubled to $100. At the time I joined there were no "supersport" or "Lance Armstrong" gyms. I bought a lifetime membership because I was told the dues NEVER went up and I could go to ALL of the gyms. Then 24hr fitness began building the "upscale" gyms. I had a lifetime membership and SHOULD have been "grandfathered" me in to those gyms but I was not. Now they increase my dues under the pretense of an obscure line in my original membership agreement. There are no improvements to my "home gym", no improved services, and in fact the gym is in poor condition with older equipment in it.
Member services called me and spoke with me but their attitude was basically "you signed a contract so tough bounce". There was no concession regarding upscale gyms or yearly dues. This is wholly unfair and, despite obscure lines in a 10 year old contract, if they're going to increase my dues there should be something tangible to show for it. I told the member service rep that just calling me and reaffirming that they were giving me nothing for increasing my dues was no way to resolve this complaint. Regards,[redacted]