Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am currently out of the country. I have limited access to voicemail and phone. You can reach me via email at [redacted]Thank you and regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference...

to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, after 10 years of yearly membership dues of $50 the dues doubled to $100. At the time I joined there were no "supersport" or "Lance Armstrong" gyms. I bought a lifetime membership because I was told the dues NEVER went up and I could go to ALL of the gyms. Then 24hr fitness began building the "upscale" gyms. I had a lifetime membership and SHOULD have been "grandfathered" me in to those gyms but I was not. Now they increase my dues under the pretense of an obscure line in my original membership agreement. There are no improvements to my "home gym", no improved services, and in fact the gym is in poor condition with older equipment in it.
Member services called me and spoke with me but their attitude was basically "you signed a contract so tough bounce". There was no concession regarding upscale gyms or yearly dues. This is wholly unfair and, despite obscure lines in a 10 year old contract, if they're going to increase my dues there should be something tangible to show for it. I told the member service rep that just calling me and reaffirming that they were giving me nothing for increasing my dues was no way to resolve this complaint. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
  [redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concern. Unfortunately, we were not able to reach you.
 At your earliest convenience, please return our call by calling the phone
number provided in our voicemail.
We look forward...

to hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.24hrs fitness are not calling in my primary cell phone #[redacted] - Each time someone calls, they don't leave a direct line and I end up explaining over and over the situation and each one defer the answer to someone else to call me back. This circle game has been going around for past 60days. Regards,[redacted]

Dear [redacted]Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling the phone number provided, and we are unable to leave a message. At your earliest convenience, please provide an alternate phone number where we may...

reach you. Welook forward to speaking with you soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office[redacted]

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to reach you. A detailed message was left advising you of the action taken, as well as the...

refund issued to your account. Should you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has since been addressed by...

our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your...

patience while resolving this matter
and look forward to your reply.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments filed with the Better
Business...

Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any questions, please let us know.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted]Date: Mon, Aug 3, 2015 at 11:28 PMSubject: RE: ID # [redacted] 24Hour Fitness USA IncTo: [redacted]Dear [redacted] I just saw your email notification in my inbox. My sincere apologies for not replying sooner; I must have overlooked the previous Revdex.com notification requesting action on my part. I'd like the following consumer response to be added to this complaint, as well as change the complaint resolution to not resolved, or resolved against/to detriment of customer: "24HR Fitness claims that the annual membership due increase of 50% is fair. This increase is abusive by any measure of consumer finance or inflation over the past 12 months. Please be advised that such abusive increase of membership dues may also affect a very large number customers also enrolled in 24HR Fitness annual membership plans."I appreciate your assistance. Please don't hesitate to contact me with further questions. Sincerely, [redacted]

Dear [redacted]
Our records indicate that your concern has since been addressed by...

our
office.  Should you have any further
questions or concerns, please let us know.
We thank for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that the local Club Manager has attempted to contact you in follow up to your concern; however they are unable to reach you to discuss this matter as your voicemail is full.  At your earliest convenience, please provide an alternate phone number...

where you can be reached. 
Yours in Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
As previously mentioned, 24 Hour Fitness prides
itself on our commitment to provide our members with the highest level of
satisfaction possible.  We sincerely
regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.
Pursuant to your signed agreement purchased on
02/16/00, you purchased a Keep Fit Plus,
All Club Sport membership which gives you access to over 350 club locations
nationwide.  As referenced in your
membership agreement, your membership allows you access to All Active Clubs and Sport Clubs
which does not include access to Super Sport and Ultra Sport level clubs.  As such, if you wish to access any of our
Super Sport or Ultra Sport locations, you will need to upgrade your membership.
Our records indicate that the local Club Manager did attempt to work with you
towards an amicable resolution so you could access the requested club locations.
We are sorry to hear that you declined their offer.
We hope that this brings some clarification to
your concern as well as the terms of the membership agreement that you purchased with 24 Hour Fitness.
Once again, we apologize for any inconvenience
that this may have caused.  We are sorry
that you are not satisfied with the resolution; however as a company we feel
that we have made a good faith effort in addressing your concern.
Yours in Fitness, 24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As indicated in my previous message, 24 Hour Fitness has not agreed to honor what their representative told us when we purchased the membership.  Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by 24 Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, Inc. v. Fresno-Madera Production Credit Assn. (2013) 55 Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract.  By increasing our fees now, we feel that 24 Hour Fitness misrepresented the membership we purchased when we paid the large up front fee.   24 Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience."  However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience."  So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, 24 Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards,[redacted]