Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour...

Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We look forward to speaking with...

you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I feel that a zero faith attempt has been made by 24 hour fitness to resolve my problem.  Your company has literally avoided responded to the grounds I have presented and have ONLY responded to the fabricated grounds you have presented.  You have not made any effort to "address my concern", only cited your own manager's made up, canned response.  It's obvious she didn't expect me to follow up with this, and your company has clearly given her the freedom to conduct business in an unethical manner with your poor behavior.  You cite, "as a former 24 Hour Fitness employee, you are aware of company rules...". but there were no rules broken by me at any point.  I feel like I have yet to speak to anyone who will actually talk to me as a logical human being.  Your company refuses to take any responsibility for your employees actions.  The facts are, I was denied use a a three days free pass because "I had been a member or guest in the past", but that is your individual rouge manager's made up, on the sport rules.  How am I still having to repeat myself?  The pass I tried to used only required that you not be a member or guest for 6 months prior to using the pass, which I qualified for.  The manager made up her own rules on that day, and now is simply lying just making up her own story that I was kicked out because of behavior, but the fact is I eft on my own accord after she OFFERED to ALLOW ME TO PAY FOR A DAY-USE.  Yet the company refuses to utilize logic, or even review the tapes, to see and understand that my story makes sense and that I did not behave poorly.  THE ONLY THING THAT HAPPENED WAS THE MANAGER DENIED ME THE RIGHT TO USE A PASS I WAS ENTITLED TO AND I LEFT AND REPORTED THIS INCIDENT LIKE A MATURE PERSON SHOULD DO.  24 Hour Fitness refuses to address any grounds I present and is clearly fine with luring people to the clubs under the false presence of a 3 day pass, and then denying them use of such pass at the managers own bias, possibly sexist, attitude.  24 Hour fitness is unequivocally, unethical as a whole and it pains me to realize this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
*I received a call from someone, but my issue was not resolved. She just listened to what I had to say and that was it. At the end of the conversation she promised to send me an electronic version of my contract but I am yet to receive it.  I had to call corporate 2 separate times and they both promised to send me a copy of my contract. It wasn't until the 3rd call that I made last week that I finally received a copy of the contract. Based on the conversation, they were not taking into account that I paid $800 of a pre-paid fee. Also, the contract stated that this was use of active AND  sport fitness centers. The only way this would be resolved is for my original contract to be honored - $800 upfront and 30/year for lifetime.
Thank you,
[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with...

you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
We
have received and thoroughly reviewed a copy of your comments filed with the Revdex.com.  
Roman";mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible.  We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.Our records
indicate that your concern has been resolved by the local Club Manager.  Should
you have any further questions or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this
matter.  At your earliest
convenience, please contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist.
We look...

forward
to speaking with you soon.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com. At your earliest convenience, please contact our office by calling the phone number provided in their voicemail.We look forward to speaking...

with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate

Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist. We look forward to speaking with you...

soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We are unable to comply with your request to reduce your annual renewal. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office