Ross Fitchner Home Repairs

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any further questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. [redacted],
We take feedback from our members very seriously
and sincerely regret any unpleasant experience that may have occurred to
detract from our level of service or our facilities.
We are currently investigating this matter and expect
to have an update for you soon. You...

should receive a phone call within the next
3-5 business days providing you with more information.
Thank you for your patience,
24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'd like to see what this supposed response was because I never received it.  I've been ignored and my emails remain unanswered for over a month.  I can't even go to the gym most days because of the change in hours at the kids club, this is incredibly unfair to paying customers.  I feel like I've been tricked into signing up for this gym for 2 years under false pretenses and a few short months later I can't even use it.Regards,[redacted]

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your concern. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was a follow up call from someone but all they did was deny responsibility and defend the actions of their corporation. There is no agreement to not be allowed to cancel without a 200.00 dollar termination fee or agreement to automatically charge an annual fee because these one sided fees  were not explained at the time of signiture where there is supposed to be a meeting of the minds.
I would not have agreed to membership if these things were explained to me and I highly believe that the salesman/manager do not have any incentive to explain these terms and purposely avoid them.Regards,[redacted]

Dear Mr. [redacted]
We have further
researched your account in response to the additional comments you
provided the Revdex.com.
Please note that we
recommend reviewing your bank statement month over month (April 2015 to date)
as it will indicate that your bank released the funds after our initial attempt
to pull your original payment in April; this amount was returned to us unpaid.
There was another attempt to collect payment owed in May at which time the
payment was successful. This payment has been successfully refunded to you per
our prior response. Since you were not charged twice as per your claim, there
is no additional refund due to you.
We suggest that you
contact your banking institution for further assistance and
clarification regarding the payment in question, as well as their handling of
the debit process.
Sincerely,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As indicated in my previous message, 24 Hour Fitness has not agreed to honor what their representative told us when we purchased the membership.  Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by 24 Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, Inc. v. Fresno-Madera Production Credit Assn. (2013) 55 Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract.  By increasing our fees now, we feel that 24 Hour Fitness misrepresented the membership we purchased when we paid the large up front fee.   24 Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience."  However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience."  So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, 24 Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards,[redacted]

Dear [redacted]
Unfortunately, we are unable to reach you in order to discuss your feedback provided to the Revdex.com. The phone number provided in your correspondence does not have a voice mail set up; so we are unable to leave a message.
At your earliest convenience, please...

provide an alternate phone number where we may reach you in follow up to your concern.
We look forward to speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let me know. 
Promoting Health and Fitness,
24 Hour Fitness Worldwide, Inc.

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please
contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist.
We look
forward...

to speaking with you soon.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com. Another follow up call was placed on 4/20/16 at which time a detailed voicemail was left providing you with and update regarding your concern.
Sincerely,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that a copy of your agreement was retrieved by our records department and sent for your review via email on 5/11/16. A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference...

to your annual renewal.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number...

provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that the local District Manager has contacted you in follow up to your concern. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by the General Manager of your local club.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below.
[redacted]
r I am dissatisfied with 24 Hours solution, because it disregards the fact that their employee wrote me this email in response to my email. My solution is that 24 Hour should honor the 3 to 5 percent increase annually being that their employee stated this in writing. 24 Hour wants me to pay $129.00 per year plus tax, and be subject to unlimited increases with no ceiling. I feel I should only pay $ 29.00 per plus an increase of 3 to 5 percent increase annually plus tax. This amount would be $32.33 for 2016. 
I have also included [redacted] email also and my response. 
I will probably turn this over to my attorney, if we cannot to some type of resolution that is fair to both parties.
How do I handle my renewal until this issue is resolved?
Thanks, [redacted]

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any further questions, please let us know. We wish you continued success with your future fitness endeavors.Promoting Health and Fitness, 24 Hour Fitness Corporate Office