Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It appears to me that 24 HOUR FITNESS uses the age old "Copy Paste" response to the numerous complaints regarding this exact issue;"Dear [redacted]Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value for access to approximately 450 clubs nationwide based on your access level.On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the years ahead.Yours in Fitness, 24 Hour Fitness Corporate"It also looks like 24 Hour Fitness chooses to reach deep into their bag of tricks in an attempt to stall and prolong the Revdex.com process in an attempt to have use duped members loose interest in the lengthy process and therefore have the Revdex.com favor them by default. I will continue to voice my opinion and in the meantime reiterate my stance. I was told by staff, and the in club advertising corroborated what they stated. Pay a hefty upfront cost in return for low "Lifetime" dues. This is not up for debate. It is what happened to me and thousands of other members. Look at the flood of complaints pouring in and tell me we are all wrong. Instead of hiding loophole verbiage in the middle of a full page of fine print, they should have been upfront in regards to raising dues. However, if they were indeed upfront about the increases, I would be shocked to find a single member who would have gambled with such a miserable deal. Its like financing a car and midway through your term the seller can increase your purchase price. No sane individual whom wasn't mislead or lied to would ever sign that deal.Now I will patiently wait for 24 Hour to drag their proverbial feet in a attempt to stretch this issue out even longer. At this point it is clear 24 Hour is not going to budge on this issue so I encourage all of you out there to voice your opinion on social media and review sites. Also, if you were one of the thousands who were "Baited & Switched" as I was, I urge you to file a complaint of your own along with a review with the Revdex.com.
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by the local Club Manager.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to 24 hour fitnesses position, their inability and unwillingness to agree to some sort of negotiation to reduce the fees im being charged that I never agreed to, in my opinion is bad customer service. The increase in my case is an increase of 150% I would find it fair to half of that and agree to instead a 75% increase. 24 hour fitness and executives should send a change in contact dues and require a response and concurrence from those affected before just simply increasing someone's dues without consent. These types of practices can result in lawsuits and litigation as deemed appropriate for unethical shady business dealings. You should be ashamed of yourselves.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No one called!  Even if we could talk. Talking to me is not going to fix the many problems at 24 hour fitness sports santa monica and beverly hills I mentioned, including saunas often not working for days and weeks when membersare paying to use these facilities and really want them to be in full working order and cleaned all the time when the clubs are open!
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was suppose to have received an email confirming the details the same day, on 2015-12-01, and a new enrollment later this month. Neither of which have occurred.

Dear [redacted]
We have received a copy of your comments filed with the RevDex.com...

regarding your 24 Hour Fitness membership.  Our records indicate that your concern has since been addressed by our
office.  Should you have any further questions, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted],
Our records indicate that your feedback was sent to the local Club Manager for review and follow up. The Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your 24 Hour...

Fitness membership and upgrade agreements. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate...

Office

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You claim to have called me multiple times and left me voicemails. This is false. I have no received any calls from any of your clubs. When I called the customer service number, the representative told me there were no notes made trying to contact me.
Regards,
[redacted]

Dear [redacted]
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any misunderstanding that may have occurred. 
Our records
indicate that your concern has been addressed by our office.  Should
you have any further...

questions or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour...

Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
*I received a call from someone, but my issue was not resolved. She just listened to what I had to say and that was it. At the end of the conversation she promised to send me an electronic version of my contract but I am yet to receive it.  I had to call corporate 2 separate times and they both promised to send me a copy of my contract. It wasn't until the 3rd call that I made last week that I finally received a copy of the contract. Based on the conversation, they were not taking into account that I paid $800 of a pre-paid fee. Also, the contract stated that this was use of active AND  sport fitness centers. The only way this would be resolved is for my original contract to be honored - $800 upfront and 30/year for lifetime.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I feel that a zero faith attempt has been made by 24 hour fitness to resolve my problem.  Your company has literally avoided responded to the grounds I have presented and have ONLY responded to the fabricated grounds you have presented.  You have not made any effort to "address my concern", only cited your own manager's made up, canned response.  It's obvious she didn't expect me to follow up with this, and your company has clearly given her the freedom to conduct business in an unethical manner with your poor behavior.  You cite, "as a former 24 Hour Fitness employee, you are aware of company rules...". but there were no rules broken by me at any point.  I feel like I have yet to speak to anyone who will actually talk to me as a logical human being.  Your company refuses to take any responsibility for your employees actions.  The facts are, I was denied use a a three days free pass because "I had been a member or guest in the past", but that is your individual rouge manager's made up, on the sport rules.  How am I still having to repeat myself?  The pass I tried to used only required that you not be a member or guest for 6 months prior to using the pass, which I qualified for.  The manager made up her own rules on that day, and now is simply lying just making up her own story that I was kicked out because of behavior, but the fact is I eft on my own accord after she OFFERED to ALLOW ME TO PAY FOR A DAY-USE.  Yet the company refuses to utilize logic, or even review the tapes, to see and understand that my story makes sense and that I did not behave poorly.  THE ONLY THING THAT HAPPENED WAS THE MANAGER DENIED ME THE RIGHT TO USE A PASS I WAS ENTITLED TO AND I LEFT AND REPORTED THIS INCIDENT LIKE A MATURE PERSON SHOULD DO.  24 Hour Fitness refuses to address any grounds I present and is clearly fine with luring people to the clubs under the false presence of a 3 day pass, and then denying them use of such pass at the managers own bias, possibly sexist, attitude.  24 Hour fitness is unequivocally, unethical as a whole and it pains me to realize this.
Regards,
[redacted]