Rushmore Loan Management Services LLC

Dear *** *** ***:
"margin: 0in 0in 0pt;" class="MsoNormal">Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 21, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is *** ***
*** *** ***
We have conducted an investigation in regard to your escrow concernsThe attached escrow analysis wascompleted by the prior servicer, *** *** *** *** (***), on October 15, 2014, with ashortage of $1,The attached *** payment history indicates the full shortage payment wasreceived on December 30, and misapplied to the January 15, 2015, installment with only $527.83deposited to escrow by ***
This misapplied payment left a remaining escrow shortage of $*** then completed theattached escrow analysis dated January 5, 2015, with the new payment of $933.30, effective March 1,
Our records indicate you recently spoke to a Rushmore representative about the options available inregard to the escrow balance and monthly paymentsAs advised, Rushmore re-analyzed the escrowaccount effective for April 1, The new monthly payment is $and due at this time
At Rushmore, customer concerns are important to usShould you have any general questions other thanthose referenced in the correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number
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** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Dear *** *** ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file
withthe Revdex.com (Revdex.com) on September 18, 2015, regarding the mortgage loan accountreferenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the*** *** *** *** ***, *** *** *** *** *** ** ***.We have conducted an investigation in regard to your complaint and concerns pertaining to your taxesand escrow accountPlease note the $is the amount of the annual taxesOur records indicateRushmore paid the first installment of $2,on July 30, with the second installment due byJanuary 1, Attached please find a copy of the tax payment history for your records and reviewAt Rushmore, all customer concerns are important to usAs of the date of this correspondence, theaccount is current and contractually next due for the October 1, monthly installmentShould youhave any general questions other than those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.6700
Sincerely,
** ** ***
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is untrue that I was told to continue paying while the loan modification was being processedI was the one who vehemently insisting that I continue to make paymentI even told the lady who had been lying all along that I would like to continue and even questioned why the loan modification was being made when it was only about a year since the last modificationI would like a review of my phone conversation with the lady to get to the bottom of the truth about that and when she told me before and after the modification package was sent that I do not have to pay for it and the email I sent her to ensure that what she told me will hold trueI followed her instructionHence, I believe that I should not pay for it as it was a standard procedure when a loan was being modifiedI asked a copy of unaltered voice recording of our phone conversation be released to get to the bottom of the truthI can provide copy of` the email that I sent her that talks about the matter of contentionThank you
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***

Dear *** ** ***:Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your complaint submitted through the Revdex.com (“Revdex.com) website portal on July 29, 2016, regarding the mortgage loan account referenced above.You are requesting a review of your credit report and the
data that was transmitted to the credit reporting agenciesOur records indicate that your loan reported accurately as DAYS DELINQUENT on May 9, However, as a one-time courtesy, we have sent an update to the bureaus to remove the delinquency informationPlease allow days for the credit bureaus to update your account.Should you have any additional questions, please contact us at the phone number below:Customer Service Department Monday through Thursday, 6:a.mto 7:p.m. Pacific Friday, 6:a.mto 6:p.mPacific Toll-free number: 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear *** * ***:
"Times New Roman","serif"">Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 30, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is ChristianaTrust, A Division of Wilmington Savings Fund Society, FSB, as Trustee for Normandy Mortgage LoanTrust, Series 2013-8, which is a privately held trustWe have conducted an investigation in regards to your complaint, the referenced “unpaid mortgage”notices, and cashed mortgage checksPlease note your Rushmore Loan number is ***Althoughwe are unable to locate the referenced notices, the referenced payments are all accounted forCheck#*** posted to the account on 1/12/in the amount of $2,and was applied to the 8/1/14payment accordinglyCheck #*** in the amount of $posted to the account on 2/13/andapplied to the 9/1/payment accordinglyCheck # *** posted to the account on 3/17/and wasapplied to the 10/1/payment accordinglyAttached please find a copy of the Rushmore paymenthistory for your records and reviewAs of the date of this correspondence, the account is two (2) payments delinquent and contractually duefor the April 1, monthly installmentShould you have any questions or concerns regarding theaccount, or if you would like to discuss available payment assistance options, you may work directlywith:
Single Point of ContactName: *** ***Direct Number: *** ***At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:
Loss Mitigation DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely,
** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Dear *** ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on May 12, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is *** *** ***, FSB, d/b/a *** ***, not individually but as trustee for *** *** ***, which is a privately held trustWe have conducted an investigation in regard to your complaint and claim of lack of communicationfrom your Single Point of Contact (SPOC) in regard to your payment disputeOur records indicate theSPOC has made several contacts with you in regard to the status of the modification review, which iscurrently in underwriting for decisionIn regard to the referenced “errors” on the account made by the prior servicer, please note, theinformation has been turned over to our Bankruptcy Department for further researchAs you are currentlyrepresented in the active Chapter Bankruptcy, proper recourse in this matter would be through yourlegal counsel and/or the bankruptcy courtAs of the date of this correspondence, the account is contractually due for the April 1, monthlyinstallment and currently in active Chapter BankruptcyShould you have any questions or concernsregarding the account, please call:
Single Point of ContactName: *** ***Direct Number: *** *** ***
Sincerely,
** ** ***
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***:
Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (“Revdex.com”) website portal on June 19, 2016, regarding the mortgage loan account referenced
above for Raphaline MVoccia.Rushmore has determined that your correspondence is a Duplicative Notification of Error and/or Request for InformationWe made this determination because your current correspondence is substantially the same as your previous complaint that Rushmore received through the New York State Department of Financial Services on May 6, 2016, and it does not contain new and material informationRushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on June 2, Attached, for your reference, is a copy of our previous responseNotwithstanding the fact that your current complaint is duplicative, we can provide the following clarifying information:
According to our records, our Loss Draft unit approved and exception in your case and agreed to send you a check in the amount of $10,000.00, which represents the initial release of your insurance proceeds for repairs of the above referenced propertyAttached, for your reference, is a copy of the notification sent to you on June 23, 2016, along with the aforementioned checkSincerely,*** ***
Compliance
Rushmore Loan Management Services LLC

Dear *** * ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on September 30, 2015, regarding the mortgage loan accountreferenced abovePlease note,
Rushmore is the servicer of your Loan and the owner of your Loan is*** *** *** *** ***, d/b/a *** ***, not individually but as trustee for ***
*** *** ***, which is a privately held trustWe have conducted an investigation in regard to your complaintOur records indicate this loan account isin active Chapter Bankruptcy as of October 2, As a bankruptcy file please note your properrecourse is through your legal counsel and/or bankruptcy courtAt Rushmore, all customer concerns are important to usAs of the date of this correspondence, theaccount is contractually due for the January 1, monthly installmentShould you have any generalquestions other than those referenced in your correspondence, please contact:
Bankruptcy DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number Sincerely,
** ** ***
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rushmore has increased my monthly payments in an amount over $per monthWith no valid reasonThey say that the escrow was changed due to the changes in my tax billThen they should not adjust monthly payment amounts until they receive the tax billAt this time I am owed a refund from my escrow account in excess of $1,At this time both my insurance and property taxes have been paidLet’s see how quickly I receive this refundThere was no reason to increase my monthly payment
Regards,
*** ***

See attached ResponseDear *** ***:
Rushmore Loan Management Services LLC ("Rushmore") is in receipt of your correspondence submitted through the Consumer Financial Protection Bureau ("CFPB) website portal on October 18, 2016, another submitted through the RevDex.com (Revdex.com) on October 19, 2016, another submitted through the *** Office of Financial Regulation on October 21, 2016, and another submitted through the *** Attorney General's Office on October 24, 2016, regarding the mortgage loan account referenced aboveThe servicing responsibilities for the loan transferred from Residential Credit Solutions to Rushmore effective March 1, We appreciate the opportunity to provide you with this written response.After reviewing your loan, Rushmore has determined that we held a JrLien regarding the property referenced aboveRushmore's lien was wiped out when the SrLien Holder conducted their foreclosure sale on December 11, Please allow up to days for Rushmore to make the necessary adjustments to your loanWe will no longer send you any billing statements while the adjustments are being completedRushmore is reviewing the data that was transmitted to the credit reporting agencies, and if necessary, Rushmore will submit an update to the main credit repository agencies to remove the negative credit reportingPlease allow up to days for the credit bureaus to update your account with themShould you have any additional questions, please do not hesitate to contact usCustomer Service Department
Monday through Thursday, 6:a.mto 7:p.mPacific
Friday, 6:a.mto 6:p.mPacific
Toll-free number ***
Sincerely,Customer Correspondence Department
Rushmore Loan Management Services LLC

Dear *** ***-Smith:Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your response submitted through the Revdex.com (“Revdex.com”) website portal on July 21, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.Enclosed is a copy of the last Escrow Analysis of your loan along with your payment historyWhen there are insufficient funds in your escrow account to cover the full tax or insurance payment, Rushmore advances the funds and recoups them through your monthly paymentsThe payment history shows a tax disbursement issued July 12, 2016, for $9,of which $3,had to be advancedYou made a payment on July 15, 2016, of which $1,was applied to the escrow shortageAs of today, your escrow balance is negative $1,944.51.Sincerely,Customer Correspondence Rushmore Loan Management Services LLC

Dear *** M***:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (“Revdex.com”) website portal on December 8, 2017, regarding the mortgage loan account referenced above.Rushmore has determined that your correspondence is a Duplicative Notification of ErrorWe made this determination because your current correspondence is substantially the same as your previous correspondence, which Rushmore received on November 21, 2017, and it does not contain new and material informationRushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on November 24, 2017.Attached, for your reference, is a copy of our previous response.Rushmore's records reflect the servicing of one loan and only one trade line as being reportedIn order to review this matter further, please provide Rushmore a copy of the credit report indicating the two trade lines.Should you have any additional questions, please do nothesitate to contact us.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

Dear *** *** ***:Rushmore Loan Management Services LLC (“Rushmore”) hereby responds to your e-mail correspondences, received by our office July 6, 2016, your complaint filed with the Consumer Financial Protection Bureau (“CFPB”) on July 6, 2016, and your complaint filed with the RevDex.com on June 7, 2016, regarding the loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaints, and we appreciate the opportunity to provide you with a written responseRushmore does not feel that an error has been made on your account.Please note that at no time did Rushmore engage in dual trackingAlthough your loan may be in foreclosure status, every time a complete loan modification application is received, we place the foreclosure on hold and no foreclosure activity is continued unless the modification is declinedThe records transferred from your prior servicer show that a notification was sent to you on June 1, 2016, indicating that your loss mitigation application was received and that after conducting a subsequent review of the documentation supplied by you, they determined that the application was incompleteThe notification also stated that if the required documents were not received by July 1, 2016, your application would be deniedEnclosed please find copy of the above-mentioned notification for your review.Our records show that you completed a new loss mitigation application with Rushmore on June 30, However, a notification was sent to you on July 7, 2016, indicating that your application was considered incomplete as the following documentation is missing:4506T Form requesting the year Profit And Loss Statement for April Business Bank Statement Covering the same period as Profit And Loss Food Stamp Benefit Award Letter with months recent proof of deposits Proof of Homeowner Insurance Once we have all of the above documentation, your application will be complete, and Rushmore will review your application and provide you with a written response which will outline what loss mitigation options, if any, are available for you.Please be advised that the foreclosure sale, originally scheduled for July 7, 2016, was postponed to July 21, 2016, to allow you time to provide the information requested.Concerning your Request for Information, Rushmore has determined that the same is DuplicativeWe made this determination because your current request is substantially the same as your previous e-mail correspondence, which Rushmore received on June 8, 2016, and it does not contain new and material informationRushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on June 17, 2016.Enclosed, for your reference, is a copy of our previous response.Please note that the Payoff Quote requested will be sent to you under separate cover.As of the date of this correspondence, the account is payments delinquent and contractually due for the July 1, monthly installmentShould you have any additional questions, please contact your Single Point of Contact (SPOC) at the phone number below.Single Point of Contact (SPOC):Name: *** *** Direct Number: *** Sincerely,Compliance Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello, Rushmore has not sent me any refund, as of last night 5/10/at 7:30PM, Representative ***, informed that they showed my refund in their system, today, a Rushmore Representative Shevea, informed me that they have mail me out my refund on monday 5/9/Also,the amount owed is over $2,it includes funds returned to Rushmore from the Town of East Hartford for over payment of taxesAs of today at 7:30PM I have not receive anything from Rushmore at anytime.
Thank You

Dear *** *** ***:
Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted to
the Revdex.com (Revdex.com) on January 13, 2015, regarding the mortgage loan account referenced
abovePlease note, Rushmore is the servicer of the Loan
and the owner of the Loan is *** *** *** ***
Rushmore strives to provide exceptional customer service and we apologize if you have received anything
lessWe have conducted an investigation in regard to the referenced principal balance reduction on your
LoanOur records indicate, the servicing responsibilities of the loan transferred from *** *** *** *** *** to Rushmore effective October 22, Rushmore has identified and confirmed the error with the prior servicerBased on the research it was
discovered that upon transfer, *** had reported the Loan as paid off and therefore was not being
reportedAt this time we have submitted the end of life reversal forms to MHAOnce updated, we will
adjust the account accordingly with the proper principal balance reductionAt Rushmore, customer concerns are important to usAs of the date of this correspondence, the account
is current and contractually next due for the March 1, monthly installmentShould you have any
general questions other than those referenced in the correspondence, please contact:
Customer Service Department
Monday through Thursday, 6:a.mto 7:p.mPacific
Friday, 6:a.mto 6:p.mPacific
Toll-free number Sincerely,
J.LDuVall
Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I really don't know how to explain this any clearerRushmore's name is on both loans Real Estate Other loansYou are inflating my debt ratio UP by $!! I have been in contact with *** they cannot remove this! Somewhere, somehow, someone gave them the "OTHER LOAN" figuresYou have tied this up long enough, we had to pass up a home we wanted to purchaseWe cannot sell this home until we clear this matter upLawyers maybe in touch soon! Revdex.com if you have any suggestions please send them !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response did not address the fact that this company has refused to provide me with a copy of the Mortgage loan note, why have they refused to address this?
Regards,
*** * *** ***

Dear *** ** *** and *** *** ***:
Rushmore Loan Management Services LLC (“Rushmore”) hereby responds to your complaint filed with the Revdex.com (“Revdex.com”) on July 14, 2016, regarding the loan account referenced aboveRushmore conducted an investigation
into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.Our records show that in January 2016, your escrow account was analyzed as scheduled for the state of IllinoisHowever, in the following months we received multiple updates regarding changes in the tax amounts that were dueEach time a new update was received, a new analysis was performed in order to ensure that your escrow payment was correctFurthermore, our records show that our Loan Servicing unit already addressed your concerns in a previous correspondence to you, which was sent on June 10, Enclosed, please find copy for your recordsWe apologize for any inconvenience or confusion this matter may have caused, and we trust that this will resolve the matter to your full satisfactionShould you have any additional questions, please contactus at the phone numberbelow:
Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1.888.504.6700Sincerely,
Customer Correspondence Department Rushmore Loan Management Services LLC