Thank You for your inquiryWe apologize for the convenience you have experiencedOur records indicate your service was restored August 25, Calls associated with your concern were reviewed and submitted for coachingA courtesy credit will be applied to your initial bill for the
inconvenience. If you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting our officeIt is our standard procedure to request to speak with the account holder if the initial request to connect or reconnect service was not made by that individualIn this instance only the spouse had reached out to our office to initiate payment arrangements and
provide confirmation of paymentOnce the account holder contacted our office an order was scheduled according to our scheduling guidelinesThe service was restored April 27, 2015. Representatives generally advise a supervisor can or will return phone calls by the next business day, which allows time to research accounts and pull previously recorded callsThe representative will make every attempt to resolve the customer's concern before turning the call over to a supervisor. Although I was unable to locate the call placed in the early morning on 4/24, I was able to review both calls from the afternoon on that dateI apologize for any inconvenience caused by the interruption of the gas service, however based on the information reviewed the representatives handled the situation according to our guidelines. If there are additional questions or concerns please contact our office at ###-###-####We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas of Ohio Strategic Initiatives
Thank You for your inquiryIn review of the account it appears the disconnect of service was rescheduled due to workloadAs a result a credit in the amount of $has been applied to the accountThe customer is responsible for the remaining balance of $A corrected bill has been
issued. Please keep in mind the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. If additional assistance is required we are available Monday-Friday , 8:00-5:Our phone number is ###-###-####. Thank You *** Columbia Gas Of Ohio Strategic Initiatives
*** *** - *** *** *** *** *** BVALLIANCE, OH 446601DATEAMR READCCF BILLEDBILLEDBALANCE02/26/181525332$231.14$231.1402/28/1815338$33.15$264.29Most of the final bill is the $Delivery Charges, which we are allowed to require with every bill that goes out of the
office. The $is the total for days, ccf used. I am willing to credit your account $of the final $33.15. Your balance due is $244.29.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II
Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, even if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. This charge has been part of the customer's bill, though at one
point it was not itemized out. The charge is to cover such local distribution company costs as maintaining the gas lines, meter reading and billing. To a property owner with a quick turn over in their rental units, getting billed twice within a few weeks is not uncommon. Unfortunately, this cannot be changed.Cordially,Betsy | Columbia Gas of Ohio
It does not make sense that I am charged a higher rate for using more gasI am paying for the gas that I am using, so in a sense I am being double charged for the house I am in using more gasThe infrastructure that I have is no different than the infrastructure of a home that uses less than When I talked to the customer service agent she indicated it was because fees are higher, for billing and because they have to push more gas to the homeHow does this (maybe with other fixed costs she did not mention) justify a more than triple delivery charge from the person down the road(my delivery charge 101.00, a few miles away 17.00) Where is the cost break downWhy does Columbia not post these costs or explain them on the billing statementI know this is a losing battleAs a government sanctioned monopoly there is nothing that I can doI am very disappointed with Columbia Gas, and just wish that I was not forced to use them for my gas needs
I have spoken to representatives from CSP, and they have told me that your cancellation was effective 8/22/2016. As an atonement for your inconvenience, they have offered to send you a $Visa Gift CardDoes this settlement meet with your approval?Betsy | Columbia Gas of Ohio
Complaint #***Geren WoodbridgeTo whom it may concern,I have received an email that I have not responded in time to my complaintinformationI have not been able to respond because I was waiting for thecheck that I have received from Columbia Gas of Ohio to process in myaccountI did not want to respond to anything until my complaint wascompletely taken care ofPlease change the status of the complaint as I amsatisfied with the result of the complaint from Columbia Gas of OhioIfyou have any questions, feel free to contact meThank you for your time.Sincerely,Geren Woodbridge
Thank You for your inquiryOur records indicate you are scheduled for reconnection of service effective todayArrangements were made for the technician to contact the rental office for access from 9:00-6:00. Although we cannot guarantee an appointment time if there is no availability; we make
every attempt to accommodate our customers. Requirements when services are terminated due to nonpayment include a $reconnection fee and a security deposit if not previously requestedThe reconnection is nonrefundableWe will refund the security deposit after months of positive payment history along with any interest accrued. If you have additional questions you may contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedPer our conversation this morning I will follow up with you this afternoon to establish alternate arrangementsIn addition a credit in the amount of $has been applied to your account balance. I look
forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
The amount required to restore service is $or Ms *** can use a medical certification to restore her service since we are still within the day time frame
I contacted the customer and was advised that she received the $check last week She had already received the $atonement check.She was upset with the customer service and the supervisors that she spoke to the last couple of weeks I advised I would send complaint to management.Thank youIf you have any questions/concerns please contact me
Please re-open my complaint as I still have not received my refundAlthough, the business office called me and promised I would receive my $refund; in addition they agreed to send me an addition $I received the $but have yet to receive my original refund amount of $I tried call times on 6/22/and even spoke with a supervisor to whom gave me incorrect information. I am beginning to think the company has unethical practices and would like this complaint escalated
Thank You for your inquiryPer our conversation 7/7/all charges have been reversedThe account currently reflects a zero balanceIf you have additional questions or concerns our office can be reached Monday- Friday 8:00-5:Our phone number is ###-###-####.Thank You , AgainStrategic
InitiativesColumbia Gas Of Ohio
Ms *** called on 10/6/to disconnect service out of her name. Her account balance as of her 10/3/billing was $14.90. No roommate called to take responsibility. As of reading obtained 10/6, her billed amount for 10/to 10/was $27.89, bringing amount due to
$42.79. To close this issue, I am willing to credit Ms *** $15. She would pay $to close her account. Please let me know if this is acceptable.Cordially, Betsy - Columbia Gas of Ohio
The individual transactions from your *** *** *** * *** * *** *** ** *** *** *** *** *** *** * * *** * *** *** Upstairs, both in Lisbon, were recovered. However, even though we show your account went to Alliance One for collection, there is a follow up transaction that wiped out the transfer to Alliance One.I am now able to tell you that due to this system error, I will have your $debt written off. If you will contact me, or any of my coworkers at ###-###-####, we will be happy to place a connect order for you.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiryWe apologize for the convenience you have experiencedOur records indicate your service was restored August 25, Calls associated with your concern were reviewed and submitted for coachingA courtesy credit will be applied to your initial bill for the
inconvenience. If you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting our officeIt is our standard procedure to request to speak with the account holder if the initial request to connect or reconnect service was not made by that individualIn this instance only the spouse had reached out to our office to initiate payment arrangements and
provide confirmation of paymentOnce the account holder contacted our office an order was scheduled according to our scheduling guidelinesThe service was restored April 27, 2015. Representatives generally advise a supervisor can or will return phone calls by the next business day, which allows time to research accounts and pull previously recorded callsThe representative will make every attempt to resolve the customer's concern before turning the call over to a supervisor. Although I was unable to locate the call placed in the early morning on 4/24, I was able to review both calls from the afternoon on that dateI apologize for any inconvenience caused by the interruption of the gas service, however based on the information reviewed the representatives handled the situation according to our guidelines. If there are additional questions or concerns please contact our office at ###-###-####We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas of Ohio Strategic Initiatives
Thank You for your inquiryIn review of the account it appears the disconnect of service was rescheduled due to workloadAs a result a credit in the amount of $has been applied to the accountThe customer is responsible for the remaining balance of $A corrected bill has been
issued. Please keep in mind the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. If additional assistance is required we are available Monday-Friday , 8:00-5:Our phone number is ###-###-####. Thank You *** Columbia Gas Of Ohio Strategic Initiatives
I am rejecting this response because I moved out before then and only received one bill and not another till after it went to collections
*** *** - *** *** *** *** *** BVALLIANCE, OH 446601DATEAMR READCCF BILLEDBILLEDBALANCE02/26/181525332$231.14$231.1402/28/1815338$33.15$264.29Most of the final bill is the $Delivery Charges, which we are allowed to require with every bill that goes out of the
office. The $is the total for days, ccf used. I am willing to credit your account $of the final $33.15. Your balance due is $244.29.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II
Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, even if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. This charge has been part of the customer's bill, though at one
point it was not itemized out. The charge is to cover such local distribution company costs as maintaining the gas lines, meter reading and billing. To a property owner with a quick turn over in their rental units, getting billed twice within a few weeks is not uncommon. Unfortunately, this cannot be changed.Cordially,Betsy | Columbia Gas of Ohio
It does not make sense that I am charged a higher rate for using more gasI am paying for the gas that I am using, so in a sense I am being double charged for the house I am in using more gasThe infrastructure that I have is no different than the infrastructure of a home that uses less than When I talked to the customer service agent she indicated it was because fees are higher, for billing and because they have to push more gas to the homeHow does this (maybe with other fixed costs she did not mention) justify a more than triple delivery charge from the person down the road(my delivery charge 101.00, a few miles away 17.00) Where is the cost break downWhy does Columbia not post these costs or explain them on the billing statementI know this is a losing battleAs a government sanctioned monopoly there is nothing that I can doI am very disappointed with Columbia Gas, and just wish that I was not forced to use them for my gas needs
I have spoken to representatives from CSP, and they have told me that your cancellation was effective 8/22/2016. As an atonement for your inconvenience, they have offered to send you a $Visa Gift CardDoes this settlement meet with your approval?Betsy | Columbia Gas of Ohio
Complaint #***Geren WoodbridgeTo whom it may concern,I have received an email that I have not responded in time to my complaintinformationI have not been able to respond because I was waiting for thecheck that I have received from Columbia Gas of Ohio to process in myaccountI did not want to respond to anything until my complaint wascompletely taken care ofPlease change the status of the complaint as I amsatisfied with the result of the complaint from Columbia Gas of OhioIfyou have any questions, feel free to contact meThank you for your time.Sincerely,Geren Woodbridge
Thank You for your inquiryOur records indicate you are scheduled for reconnection of service effective todayArrangements were made for the technician to contact the rental office for access from 9:00-6:00. Although we cannot guarantee an appointment time if there is no availability; we make
every attempt to accommodate our customers. Requirements when services are terminated due to nonpayment include a $reconnection fee and a security deposit if not previously requestedThe reconnection is nonrefundableWe will refund the security deposit after months of positive payment history along with any interest accrued. If you have additional questions you may contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives Strategic Initiatives
Yes, the Property owner was billed for days of service. Again, we are permitted to bill a customer whether it be for day or
Thank You for your inquiryWe apologize for the inconvenience you have experiencedPer our conversation this morning I will follow up with you this afternoon to establish alternate arrangementsIn addition a credit in the amount of $has been applied to your account balance. I look
forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
The amount required to restore service is $or Ms *** can use a medical certification to restore her service since we are still within the day time frame
I contacted the customer and was advised that she received the $check last week She had already received the $atonement check.She was upset with the customer service and the supervisors that she spoke to the last couple of weeks I advised I would send complaint to management.Thank youIf you have any questions/concerns please contact me
This claim can be cancelledColumbia gas settled the claim
Please re-open my complaint as I still have not received my refundAlthough, the business office called me and promised I would receive my $refund; in addition they agreed to send me an addition $I received the $but have yet to receive my original refund amount of $I tried call times on 6/22/and even spoke with a supervisor to whom gave me incorrect information. I am beginning to think the company has unethical practices and would like this complaint escalated
Thank You for your inquiryPer our conversation 7/7/all charges have been reversedThe account currently reflects a zero balanceIf you have additional questions or concerns our office can be reached Monday- Friday 8:00-5:Our phone number is ###-###-####.Thank You , AgainStrategic
InitiativesColumbia Gas Of Ohio
Ms *** called on 10/6/to disconnect service out of her name. Her account balance as of her 10/3/billing was $14.90. No roommate called to take responsibility. As of reading obtained 10/6, her billed amount for 10/to 10/was $27.89, bringing amount due to
$42.79. To close this issue, I am willing to credit Ms *** $15. She would pay $to close her account. Please let me know if this is acceptable.Cordially, Betsy - Columbia Gas of Ohio
The crew has advised that line has been abandoned as of August 18,
The individual transactions from your *** *** *** * *** * *** *** ** *** *** *** *** *** *** * * *** * *** *** Upstairs, both in Lisbon, were recovered. However, even though we show your account went to Alliance One for collection, there is a follow up transaction that wiped out the transfer to Alliance One.I am now able to tell you that due to this system error, I will have your $debt written off. If you will contact me, or any of my coworkers at ###-###-####, we will be happy to place a connect order for you.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance