Thank You for your inquiry Your payment made in the amount of $processed via Bill Matrix has been reversedA credit in the amount of $will apply to the Debit Express card mentioned in your concernPlease keep in mind you will be responsible for the remaining $balance which
will reflect in your PIPP Plus payment plan balance. If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday , 8:00am -5:00pmOur phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting Columbia GasI apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy AssistanceI will follow up with you 4/19/to confirm the amount required to re-establish your payment plan. In the meantime, if anything changes I will contact you prior to 4/19/If you have additional questions or concerns please contact this office directlyOur phone is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
Mr *** has agreed to accept the offer to go with a permanent easement for $10,The Land department is in the process of preparing the paperwork that will be sent to ** ***
MR *** HAS BEEN WORKING WITH THE NEW BUSINESS REPRESENTATIVE TO ESTABLISH SERVICE ALONG WITH *** *** PLACE---THE MAINLINE WILL NEED TO BE INSTALLED AND NEW BUSINESS REPRESENTATIVE IS WORKING TO GET THIS CONVERSION PROJECT COMPLETED
Thank You for your inquiryWe apologize for any inconvenience you have experiencedOur records indicate your service was established 11/28/Orders are worked business days from the order scheduling dateUnfortunately both Thursday & Friday were considered holidays pushing your order out
to the above noted dateThe representative offered the option of connecting service the next business day in errorThe error will be addressed internally & the representative will be coached.Again, we apologize for the inconvenienceIf you have additional questions or concerns please contact this office directlyWe are available Monday-Friday 8:00-5:Our phone number is ###-###-####.ReneeStrategic InitiativesColumbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Mrs ***,Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. The charge is to cover such local distribution company
costs as maintaining the gas lines, meter reading and billing.Please keep this in mind should you move again. I will credit your account $this time. The adjusted final bill for your *** *** *** Dr account is $12.25.Cordially,Betsy ~ Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's billThose charges will appear on each bill regardless if the billing is less than a month to cover the full cost of sevice. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Strategic Initiatives Columbia Gas of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryI apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/The notice quoted a due date of 8/19/and explained service would be terminated anytime on or after 8/20/Additionally a
voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issuesPlease keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for calendar daysSimply contact our office for guidance on that processWe are available Monday-Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you feel you have experiencedOur records indicate a connection of gas service was completed on August 25, 2015. It is our policy if an appointment is missed, to reschedule the customer for the earliest date available or a maximum
of days. Although the situation was handled correctly; as a courtesy we will credit your first billing in the amount of $50.00 For additional questions or concerns please contact our office at ###-###-####We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
I still don't understand why CG is able to sit on the government funding while asking me to pay upI don't even know how much of this credit, if any, is being applied to regular billingsIt's unclear and I think it's kind of suspiciousIn the meantime I'm contacting PUCO to see how legal this is
this is bad business practice No other utility company bills in this manner Columbia Gas is the only option in Columbus, and they are taking advantage of the lack of a competitor for a customer to turn to I should not have to place tenants into units around Columbia Gas's billing periods It's not fair to me or the tenants
*** *** had a termination notice in the amount of $scheduled for shut off on March 21stWhen the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valveA service technician was sent out on March 22nd to turn the
gas off and pull the meter for tamperingPayment arrangements are always available prior to shut offA voice mail message was left at 10:39am on March 28th to advise Mr *** to pay $tampering fee to restore service, however, he has not returned my call. Gladys H***Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-5440***@nisource.com
Thank You for contacting our officeAccording to our records a letter was issued from *** Pipeline April 6, The claim referenced was deniedIf there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If
you have additional questions or concerns please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You
I give up
Thank You for your inquiry Your payment made in the amount of $processed via Bill Matrix has been reversedA credit in the amount of $will apply to the Debit Express card mentioned in your concernPlease keep in mind you will be responsible for the remaining $balance which
will reflect in your PIPP Plus payment plan balance. If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday , 8:00am -5:00pmOur phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting Columbia GasI apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy AssistanceI will follow up with you 4/19/to confirm the amount required to re-establish your payment plan. In the meantime, if anything changes I will contact you prior to 4/19/If you have additional questions or concerns please contact this office directlyOur phone is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
Mr *** has agreed to accept the offer to go with a permanent easement for $10,The Land department is in the process of preparing the paperwork that will be sent to ** ***
MR *** HAS BEEN WORKING WITH THE NEW BUSINESS REPRESENTATIVE TO ESTABLISH SERVICE ALONG WITH *** *** PLACE---THE MAINLINE WILL NEED TO BE INSTALLED AND NEW BUSINESS REPRESENTATIVE IS WORKING TO GET THIS CONVERSION PROJECT COMPLETED
Thank You for your inquiryWe apologize for any inconvenience you have experiencedOur records indicate your service was established 11/28/Orders are worked business days from the order scheduling dateUnfortunately both Thursday & Friday were considered holidays pushing your order out
to the above noted dateThe representative offered the option of connecting service the next business day in errorThe error will be addressed internally & the representative will be coached.Again, we apologize for the inconvenienceIf you have additional questions or concerns please contact this office directlyWe are available Monday-Friday 8:00-5:Our phone number is ###-###-####.ReneeStrategic InitiativesColumbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Mrs ***,Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. The charge is to cover such local distribution company
costs as maintaining the gas lines, meter reading and billing.Please keep this in mind should you move again. I will credit your account $this time. The adjusted final bill for your *** *** *** Dr account is $12.25.Cordially,Betsy ~ Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's billThose charges will appear on each bill regardless if the billing is less than a month to cover the full cost of sevice. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Strategic Initiatives Columbia Gas of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryI apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/The notice quoted a due date of 8/19/and explained service would be terminated anytime on or after 8/20/Additionally a
voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issuesPlease keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for calendar daysSimply contact our office for guidance on that processWe are available Monday-Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you feel you have experiencedOur records indicate a connection of gas service was completed on August 25, 2015. It is our policy if an appointment is missed, to reschedule the customer for the earliest date available or a maximum
of days. Although the situation was handled correctly; as a courtesy we will credit your first billing in the amount of $50.00 For additional questions or concerns please contact our office at ###-###-####We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
I still don't understand why CG is able to sit on the government funding while asking me to pay upI don't even know how much of this credit, if any, is being applied to regular billingsIt's unclear and I think it's kind of suspiciousIn the meantime I'm contacting PUCO to see how legal this is
This issue has been turned over to the corporate insurance companyA representative will be contacting Mr Gouch regarding this matter
this is bad business practice No other utility company bills in this manner Columbia Gas is the only option in Columbus, and they are taking advantage of the lack of a competitor for a customer to turn to I should not have to place tenants into units around Columbia Gas's billing periods It's not fair to me or the tenants
*** *** had a termination notice in the amount of $scheduled for shut off on March 21stWhen the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valveA service technician was sent out on March 22nd to turn the
gas off and pull the meter for tamperingPayment arrangements are always available prior to shut offA voice mail message was left at 10:39am on March 28th to advise Mr *** to pay $tampering fee to restore service, however, he has not returned my call. Gladys H***Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-5440***@nisource.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Gas on 11/13/2017 12:50pm
Thank You for contacting our officeAccording to our records a letter was issued from *** Pipeline April 6, The claim referenced was deniedIf there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If
you have additional questions or concerns please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You