Thank You for your inquiryOur records indicate your gas service was restored 3/22/Additionally the service technician confirmed the meter information for the active account is correctCurrently the account ending in *** shows a pending set up for E-BillIf you would like to cancel this
service please attempt to log in with your account number ending in ***At this time the information noted on both the active and inactive account is correctNo refund or credit will be providedIf you have additional questions or concerns please contact our office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Strategic Initiatives
bank statements have already been given to Columbia Gas for the year January of
2008-June of I cannot provide bank statements for the year of June 2007-December of because Chase no longer has those documents on fileif it is seven years or older Chase gets rid of the information so Columbia Gas is asking for the impossible because those documents are no longer available to obtain
Please see the information below Per the service technicians remarks, the water heater will need a shut off valve installedPlease contact Columbia Gas to reconnect the service after the valve has been installed
I received my notification that the complaint has been closed due to my lack of response I apologize for not understanding that I needed to continue to give updatesColumbia Gas representative (Ryan H***) e-mailed a contract to me on July 5, I responded immediately with the specified amount of money (check from *** *** Realty) and signed contract(July 5th.) I have received an e-mail from him on July 12th saying that he had received my signed contract and checkand was scheduling work I responded with inquiry as to date for the work and have received no response
11/30/INQUIRY/COMPLAINT1. I have made the requested payment. I had paid $via online banking,on 11/23/2015.Payment is guaranteed by the bank to arrive by/before 11/30/2015.Payment confirmation: ***, check#: ***.*** Payment still has not been received - 12/4/***2. I have applied for HEAP/PIP, as you know. Likewise, I have made toomany attempts toschedule an appointment with the *** Association. With all of mydue-diligence, Ihave still gotten nowhere.I have spoken to *** at the ODSA, your HEAP application was received, butyou did not include your last days proof of income that shows Gross andNet. She states they do not accept W-2s. She states if you fax her daypay stubs @ ###-###-####, Attn:***, she will process your HEAPapplication once received.3. Why have you failed to offer PIP Graduate in the interim? The PIPGraduate does notrequire an outside/3-party. Why would you allow a bad situation (no heatduring crisis months)to perpetuate? Clearly you have the ability to offer better customerservice.Grad PIPP wasn't offered as the gas service was off by the time you firstcalled on 9/23, therefore you weren't eligible for Grad PIPP.4. How is it that I have not been living at this residence since the endof July; yet, your utilitybills show usagenot only after I was no longer there, but also afteryou had disconnected theservice? After July the usage should show ZERO.(Embedded image moved to file: pic25200.gif)Although no one is home, the pilots on your water heater and furnace stilluse gas. As you can see, your usage definitely drops well below normal.You disconnected the service on/around 8/6/2015. So how can there be anyusage after that? Please explain why there is usage owed after both ofthese dates.There has been no gas used from the time we turned it off on 8/26/2015.The read on 8/was 1202, the read on 12/was 120212/01/INQUIRY/COMPLAINTColumbia Gas had me waiting in a cold apartment for hours: I cannot dothis again! I called theoffice & it was closed I had absolutely no way to communicate with thecompany on Sunday Thetech came to the outside door only; there are apartments inside.The appointment scheduled on 11/was approved to be worked on Sunday11/29, between 8am and 11:30pm. A call ahead was offered, but refused. OnSunday 11/our service tech was there at noon, no one answered the door.When the order was rescheduled we learned that there is a secured door tothe building that we needed a code for access to the apartments in thebuilding. Once this information was added to the order instructions, wewere able to restore service.The payment came out of my account on 11/23/2015: BILL PAY:COLUMBI *** -CHECK PAYMENT SENT - 101.00.The payment still has not posted, and I have checked with our cash team tosee if there was a payment for $in limbo due to missing or incorrectaccount information. I was told that we need a statement from the bank inorder to properly research the payment. I had asked for this when we spokeon 12/1/2015. I sent an e-mail to ***@gmail.com on 12/@ 5:10pm:Please fax me a copy of the bank transaction for the $payment. It mayhave posted to a wrong account number, as it has not yet posted to yours.Thank you in advance for your prompt response.Cordially,Betsy - Columbia Gas of OhioHotline - ###-###-####Fax - ###-###-####Nothing received.To my understanding the reconnect takes place outside of my apartment.Therefore, I should not haveto be home Columbia Gas is not being as helpful as they can beThis gasshould be turned back onby now Again, they are perpetuating a bad situation Columbia Gascontinues to say they haven'treceived this or that, yet my proof/documentation shows otherwise.In order to restore service, we have to have access to all gas appliances,such as furnace and thermostat, and water heater. Before turning gas on atthe meter, we first turn all the shut off valves to the gas appliances,then test the service and house lines, and if no leaks, turn gas on at themeter. We then come back in and test the appliances for leak and safetybefore lighting the pilots.Betsy - Columbia Gas of OhioRegulated RevenueStrategic Initiatives Analyst I
Although I am sorry for what you went through, all I can do at this point is move forward. The termination notice that went out on 11/7/advised you could be turned off on or after 11/22/17. We didn't hear back from you until the collector was onsite. Once onsite, the Customer
Contact Center can't stop the Collector from doing his or her job. What I did for you is to stop the termination for $133.71, due on or after 12/27/2017. I can offer you a payment plan, and suggest going on the 1/9th payment plan. You can pay $on or before January 5th, 2018, and call me with your paid receipt or confirmation number. That payment would be the down payment, and then pay $90/month for the January through September bills. That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
The last inspection of the appliances at this rental property was in August of 2015. Since 11/1/was the first time the gas service was interrupted, a complete inspection is required to make sure the gas appliances are working safely and properlyThe property owner is responsible for
maintenance and repair of both the house lines and appliances. Please contact Mr ***, and advise him of the necessary repairs as advised by the technician 11/22/2017.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiryIn review of the call placed May 27, at approximately 2:25; there was no request to end service for ** * *** St Oberlin, OHThe representative was advised contact would be made at a later date to schedule disconnectionNo adjustment is due at this timeYou are
responsible for the service up through the disconnect date of June 22,2016. If you have additional questions or inquiries please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
After further investigation the leak was originally found 1/22/15. Based on the customer's concern, the time frame for repair has been moved up from mid April to the end of JulyIn addition the customer will receive credit toward their next billing in the amount of $the cost for replacement of the tree. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedYour property has been scheduled for restoration; tentatively for July 23, Weather permitting. If you have additional questions or concerns please contact this office directlyWe are available Monday-
Friday, 800-500. Renee C ***Strategic Analyst II Columbia Gas Of Ohio
Thank You for your inquiryThis leak is classified as a Grade leakA leak which is recognized as being non-hazardous at the time of detection, but justifies scheduled repair based on probable future hazard Grade leak orders shall be re-inspected not later than the last day of the
6th calendar month following the date discovered or last re-inspected They must be repaired not later than the last day of the following calendar year from the date discovered, not to exceed months. This leak was discovered 3/4/2015, it is located over the curb valveOn 5/11/15, we came out to investigate a report of dead vegetationThe service technician did not find gas readings near or around the treeAlso there was no indication of readings towards the house or street when making the initial visit back in March. Based on our premise visit 5/11/15, we determined the existing leakage is not responsible for damage to the tree. If there are additional concerns please contact our officeWe are available Monday -Friday 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records indicate your service was restored October 13, Additionally your previous billing for *** RdCols, OH has been adjustedWe have also waived the reconnect fee from February
A credit in the amount of $will reflect on your next billing statement which includes the amount billed for *** Rd as well as the reconnection fee in the amount of $52.00If you have additional questions or concerns please do not hesitate to contact our officeWe are available Monday - Friday, 8:00-5:Our phone number is 1-800-272-5440.Thank YouReneeColumbia Gas Of Ohio
it addresses none of my complaintsFirst, the unrestrained dog is a lieIt's fictionIt simply isn't trueSecond the customer service I received was unacceptably and unwilling to resolve their errorMaking mefforts wait two instead of three days due to their error is unacceptableNot allowing me to speak to, identify, or confront the lying technician, and not having a supervisor call me as promised is also unacceptableI was treated with contempt instead of as a valued customerSome acknowledgment will be necessary
I replied to Ms ***'s inquiry/complaint made through the PUCO Here is a copy of investigator's questions and my responses:-Please explain the disconnection On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms ***
was due to reverify in May When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $+$reconnection fee = $90.16.-Please confirm PIPP verification and amount Last reverified 5/14/2014, $10/monthI have no record of Ms *** reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Thank You for your inquiryOur records indicate your gas service was restored 8/25/2015, days prior to the date available in order schedulingIt is our process when an appointment has been missed that the order is rescheduled for business days outAdditionally the service technician called
two phone numbers as a courtesyGenerally the service technician will make two attempts to one phone numberIn review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followed. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedBased on review of the call placed 8/23/the mailing address as well as contact information have been updatedAs a courtesy, fees associated with termination of service have been applied to your account balance
in the form of a credit. If you have additional questions or concerns please contact our office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiryOur records indicate your gas service was restored 3/22/Additionally the service technician confirmed the meter information for the active account is correctCurrently the account ending in *** shows a pending set up for E-BillIf you would like to cancel this
service please attempt to log in with your account number ending in ***At this time the information noted on both the active and inactive account is correctNo refund or credit will be providedIf you have additional questions or concerns please contact our office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Strategic Initiatives
A voice mail message was left at 11:am on August 27th to advise on getting service turned onAs of today, a returned phone call has not been made
bank statements have already been given to Columbia Gas for the year January of
2008-June of I cannot provide bank statements for the year of June 2007-December of because Chase no longer has those documents on fileif it is seven years or older Chase gets rid of the information so Columbia Gas is asking for the impossible because those documents are no longer available to obtain
Please see the information below Per the service technicians remarks, the water heater will need a shut off valve installedPlease contact Columbia Gas to reconnect the service after the valve has been installed
I received my notification that the complaint has been closed due to my lack of response I apologize for not understanding that I needed to continue to give updatesColumbia Gas representative (Ryan H***) e-mailed a contract to me on July 5, I responded immediately with the specified amount of money (check from *** *** Realty) and signed contract(July 5th.) I have received an e-mail from him on July 12th saying that he had received my signed contract and checkand was scheduling work I responded with inquiry as to date for the work and have received no response
11/30/INQUIRY/COMPLAINT1. I have made the requested payment. I had paid $via online banking,on 11/23/2015.Payment is guaranteed by the bank to arrive by/before 11/30/2015.Payment confirmation: ***, check#: ***.*** Payment still has not been received - 12/4/***2. I have applied for HEAP/PIP, as you know. Likewise, I have made toomany attempts toschedule an appointment with the *** Association. With all of mydue-diligence, Ihave still gotten nowhere.I have spoken to *** at the ODSA, your HEAP application was received, butyou did not include your last days proof of income that shows Gross andNet. She states they do not accept W-2s. She states if you fax her daypay stubs @ ###-###-####, Attn:***, she will process your HEAPapplication once received.3. Why have you failed to offer PIP Graduate in the interim? The PIPGraduate does notrequire an outside/3-party. Why would you allow a bad situation (no heatduring crisis months)to perpetuate? Clearly you have the ability to offer better customerservice.Grad PIPP wasn't offered as the gas service was off by the time you firstcalled on 9/23, therefore you weren't eligible for Grad PIPP.4. How is it that I have not been living at this residence since the endof July; yet, your utilitybills show usagenot only after I was no longer there, but also afteryou had disconnected theservice? After July the usage should show ZERO.(Embedded image moved to file: pic25200.gif)Although no one is home, the pilots on your water heater and furnace stilluse gas. As you can see, your usage definitely drops well below normal.You disconnected the service on/around 8/6/2015. So how can there be anyusage after that? Please explain why there is usage owed after both ofthese dates.There has been no gas used from the time we turned it off on 8/26/2015.The read on 8/was 1202, the read on 12/was 120212/01/INQUIRY/COMPLAINTColumbia Gas had me waiting in a cold apartment for hours: I cannot dothis again! I called theoffice & it was closed I had absolutely no way to communicate with thecompany on Sunday Thetech came to the outside door only; there are apartments inside.The appointment scheduled on 11/was approved to be worked on Sunday11/29, between 8am and 11:30pm. A call ahead was offered, but refused. OnSunday 11/our service tech was there at noon, no one answered the door.When the order was rescheduled we learned that there is a secured door tothe building that we needed a code for access to the apartments in thebuilding. Once this information was added to the order instructions, wewere able to restore service.The payment came out of my account on 11/23/2015: BILL PAY:COLUMBI *** -CHECK PAYMENT SENT - 101.00.The payment still has not posted, and I have checked with our cash team tosee if there was a payment for $in limbo due to missing or incorrectaccount information. I was told that we need a statement from the bank inorder to properly research the payment. I had asked for this when we spokeon 12/1/2015. I sent an e-mail to ***@gmail.com on 12/@ 5:10pm:Please fax me a copy of the bank transaction for the $payment. It mayhave posted to a wrong account number, as it has not yet posted to yours.Thank you in advance for your prompt response.Cordially,Betsy - Columbia Gas of OhioHotline - ###-###-####Fax - ###-###-####Nothing received.To my understanding the reconnect takes place outside of my apartment.Therefore, I should not haveto be home Columbia Gas is not being as helpful as they can beThis gasshould be turned back onby now Again, they are perpetuating a bad situation Columbia Gascontinues to say they haven'treceived this or that, yet my proof/documentation shows otherwise.In order to restore service, we have to have access to all gas appliances,such as furnace and thermostat, and water heater. Before turning gas on atthe meter, we first turn all the shut off valves to the gas appliances,then test the service and house lines, and if no leaks, turn gas on at themeter. We then come back in and test the appliances for leak and safetybefore lighting the pilots.Betsy - Columbia Gas of OhioRegulated RevenueStrategic Initiatives Analyst I
Although I am sorry for what you went through, all I can do at this point is move forward. The termination notice that went out on 11/7/advised you could be turned off on or after 11/22/17. We didn't hear back from you until the collector was onsite. Once onsite, the Customer
Contact Center can't stop the Collector from doing his or her job. What I did for you is to stop the termination for $133.71, due on or after 12/27/2017. I can offer you a payment plan, and suggest going on the 1/9th payment plan. You can pay $on or before January 5th, 2018, and call me with your paid receipt or confirmation number. That payment would be the down payment, and then pay $90/month for the January through September bills. That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
The last inspection of the appliances at this rental property was in August of 2015. Since 11/1/was the first time the gas service was interrupted, a complete inspection is required to make sure the gas appliances are working safely and properlyThe property owner is responsible for
maintenance and repair of both the house lines and appliances. Please contact Mr ***, and advise him of the necessary repairs as advised by the technician 11/22/2017.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiryIn review of the call placed May 27, at approximately 2:25; there was no request to end service for ** * *** St Oberlin, OHThe representative was advised contact would be made at a later date to schedule disconnectionNo adjustment is due at this timeYou are
responsible for the service up through the disconnect date of June 22,2016. If you have additional questions or inquiries please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
After further investigation the leak was originally found 1/22/15. Based on the customer's concern, the time frame for repair has been moved up from mid April to the end of JulyIn addition the customer will receive credit toward their next billing in the amount of $the cost for replacement of the tree. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedYour property has been scheduled for restoration; tentatively for July 23, Weather permitting. If you have additional questions or concerns please contact this office directlyWe are available Monday-
Friday, 800-500. Renee C ***Strategic Analyst II Columbia Gas Of Ohio
Thank You for your inquiryThis leak is classified as a Grade leakA leak which is recognized as being non-hazardous at the time of detection, but justifies scheduled repair based on probable future hazard Grade leak orders shall be re-inspected not later than the last day of the
6th calendar month following the date discovered or last re-inspected They must be repaired not later than the last day of the following calendar year from the date discovered, not to exceed months. This leak was discovered 3/4/2015, it is located over the curb valveOn 5/11/15, we came out to investigate a report of dead vegetationThe service technician did not find gas readings near or around the treeAlso there was no indication of readings towards the house or street when making the initial visit back in March. Based on our premise visit 5/11/15, we determined the existing leakage is not responsible for damage to the tree. If there are additional concerns please contact our officeWe are available Monday -Friday 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
The property owner is having the permanent ladder installed today, 12/8/2016. The connect order will be worked on Friday 12/9/
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records indicate your service was restored October 13, Additionally your previous billing for *** RdCols, OH has been adjustedWe have also waived the reconnect fee from February
A credit in the amount of $will reflect on your next billing statement which includes the amount billed for *** Rd as well as the reconnection fee in the amount of $52.00If you have additional questions or concerns please do not hesitate to contact our officeWe are available Monday - Friday, 8:00-5:Our phone number is 1-800-272-5440.Thank YouReneeColumbia Gas Of Ohio
it addresses none of my complaintsFirst, the unrestrained dog is a lieIt's fictionIt simply isn't trueSecond the customer service I received was unacceptably and unwilling to resolve their errorMaking mefforts wait two instead of three days due to their error is unacceptableNot allowing me to speak to, identify, or confront the lying technician, and not having a supervisor call me as promised is also unacceptableI was treated with contempt instead of as a valued customerSome acknowledgment will be necessary
I replied to Ms ***'s inquiry/complaint made through the PUCO Here is a copy of investigator's questions and my responses:-Please explain the disconnection On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms ***
was due to reverify in May When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $+$reconnection fee = $90.16.-Please confirm PIPP verification and amount Last reverified 5/14/2014, $10/monthI have no record of Ms *** reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Thank You for your inquiryOur records indicate your gas service was restored 8/25/2015, days prior to the date available in order schedulingIt is our process when an appointment has been missed that the order is rescheduled for business days outAdditionally the service technician called
two phone numbers as a courtesyGenerally the service technician will make two attempts to one phone numberIn review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followed. Thank You Columbia Gas Of Ohio Strategic Initiatives
An adjustment has been completed to credit the minimum customer charge of $for days of serviceThe account balance is $
Thank You for your inquiryWe apologize for the inconvenience you have experiencedBased on review of the call placed 8/23/the mailing address as well as contact information have been updatedAs a courtesy, fees associated with termination of service have been applied to your account balance
in the form of a credit. If you have additional questions or concerns please contact our office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio