I forwarded your information to our Energy Efficiency Program Manager to investigate. Here are our findings:Customer bought a smart thermostat online on 12/28. In order to address customer satisfaction, we are going to honor the customer's request for the entire $rebate request that
was received into our rebate center on 1/by mail. Our rebate form as referenced, clearly identifies that the rebate is for Energy Star certified smart thermostats. The customer did not purchase an energy star certified smart thermostat. We did award the customer a $rebate which is the standard rebate we offer for all other programmable and smart thermostats that are not energy star certified. The customer was originally awarded the $rebate on 1/and the time lag in processing the customer's request included time where we waited for the customer to respond back to us to dispute the rebate originally rewarded. Here's our rebate form: https://www.energyfederation.org/media/pdfs/COH_smart_tstat_rebate_2018.pdf Time line: 1/Rebate received1/Rebate went to account verification1/Rebate was placed into Awaiting Client response.2/the rebate was placed back into the work flow2/the rebate was made a priority2/the rebate was processed and closed.This rebate #*** was included in the 2nd closing for CGOH in Feb invoice # *** on 2/21.The $incentive has already been mailed out.Christine R*** | Program Manager, Energy Efficiency Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II Columbia Gas of Ohio | WNationwide Blvd| Columbus, OH
The customer's credit balance is a result of the Home Energy Assistance Program. On 2/23/Ms *** received an assistance credit of $This is to go toward her heating bills, it is not refundable to the customer. I can remove her from the budget payment plan, and she can use
the $credit to pay her future utility billings. However, if Ms *** wishes to maintain her optional heating repair coverage through ESP Service Plans, she will need to pay the $currently due. That covers her February and March installments of $10.95. Should she choose to go off budget and use the $credit toward future gas billings, please call this office and advise.Cordially,Betsy | Columbia Gas of Ohio (800) 272-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Huntington Bank Is working With Me to Resolve The Problem Of The Over Draft Fee's An Attorney Has Been Notified. Columbia Gas Of Ohio Has Been Paid The $ To Keep The Account Current. Thank You
Thank You for your responseRyan indicated he spoke with you todayWe have your work order scheduled for Thursday 7/21/ Again, if you have additional questions or concerns please contact our office directly at ###-###-####We are available Monday - Friday 8:00-5:00. Renee MC***Strategic Analyst II
I would prefer Columbia Gas offer their findings, remedies, or compensation in written format I have made several phone calls before this complaint that I received no information or anyone willing to listen to my concerns Columbia Gas has the photos, next I would like them to respond with what their plans are to correct the situation in writing If the Revdex.com believes this time I will get better assistance from a phone call, I would be willing to listen to Columbia GasHowever, I would prefer them to respond through this format for I have written proof of their offer
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Renee Strategic Initiatives Columbia Gas of Ohio
Thank You for your inquiryYour property management company confirmed the move out dateThe billing for the address of *** *** DrA North Royalton, OH will be adjusted to reflect an end date of 8/27/2016. If you have additional questions or concerns please contact this office directly
at ###-###-####We are available Monday - Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio--
We have attempted to reach this customer by phone in order to assist her with resolution of this concernA voicemail message was left providing our contact information. A previous account number or address would be helpful to start the process. The customer may contact our office
at ###-###-####We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryOur records indicate your service was restored 6/29/The most recent payment reflected on your account posted 6/29/Prior to that date the last payment we received was dated 1/30/Please submit a copy of your bank statement or verification from your bank
regarding missing paymentsIt appears you generally make payments onlinePlease confirm your payments are going to the account number reflected on your Columbia Gas Of Ohio monthly statementYou may fax the above information to ###-###-#### or send via email to ***We want to ensure you receive proper credit for your paymentsIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####Thank You Columbia Gas Of Ohio
Thank You for your inquiryAn adjustment has been processed to the accountThe charges in the amount of $have been waivedThe account has been recalled from *** collection agencyAdditionally an order is pending for today's date 3/9/to confirm meter informationThe possibility
exists that the meter information is incorrect for the units/unit associated with this concernIf you have additional questions please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday , 8:00-5:Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
Although ** *** will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening. I am showing an appointment is scheduled for today, to be worked between and PM. The access into the home is not
clear, and I even listened to the phone call with the Senior Rep. The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good. IF they are unable to get to this order before 7pm, someone or older must be there for access.I tried to call you, and I know that you are most likely at work. You have no voicemail, so hopefully you will see this and call me on a break. If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN ***, WILL BE HOME AFTER 7PM. SAFE TO ENTER, DOGS NOT ON PROPERTY PER ** ***. CONTACT # ###-###-####. Please call this office if this office if access arrangements are no good, ###-###-####. We are here until 5pm
I'm happy my service is
being restoredHowever I am still out alot of money trying to resolve the problemThere was nothing said to solve that, or the fact that since I have had to run electric heaters to stay warm for days my electric bill is going to sky rocketWe are already struggling to stay afloat and now we have lost wages and higher bills
I do not see that his bills are being returned to us, and have checked with the USPS there in Berlin Heights. I was told that the mail carrier for the *** residence has been delivering this route since last July, and is very familiar with the route. I am sorry for their
inconvenience, and have credited the $in late fees that have accrued with the February, March, and April Bills. The Meter Reading Schedule for your address is 5/3, 6/2, 7/3, 8/2, 8/31, 10/2, 10/31, and 12/1. If not received within one week, be sure to contact Customer Service at ###-###-####
Mr *** started new service at *** *** ***, Reynoldsburg on 9/15/2016, and billed as follows: $on 09/22/16; $on 10/21/16; $on 11/21/16.Of the $billed for gas service through that 11/21/billing, a $payment posted on 12/2/2016, leaving a $balance
Service was taken out of his name when a new tenant called to initiate serviceHis final bill for 11/21/through 12/2/was $Add to that the $balance, and $was due by 12/20/(see attached bill)Because no payment was received by 12/20, collection letter #was mailed out on 12/21/2016. Your $payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
AN ERROR OCCURRED WHEN THE REPRESENTATIVE PLACED THE RECONNECT ORDERTHE REPRESENTATIVE PLACED THE ORDER FOR DECEMBER 29, INSTEAD OF DECEMBER 29, THE GAS SERVICE WAS RESTORED DECEMBER 30, THE RECONNECTION FEE WAS WAIVED DUE TO THE REPRESENTATIVES
ERROR
Per the Land department, the subject regulator site located at *** *** *** *** *** ** is covered by our Lease No*** dated July 28, granted by *** *** and *** *** to Columbia Gas of Ohio, Incwith the lease terms stating: "TO HAVE AND TO HOLD the said premises, with
the appurtenances unto Lessee, its successors and assigns, for and during a term of twenty (20) years beginning Sept1, 1965, and so long thereafter as the use thereof for the purposes herein mentioned may be necessary and convenient to Lessee in the operation of its pipe lines on these and adjacent premises; yielding and paying therefor during the continuance of this lease, the sum of One Hundred and No/Dollars ($100.00) per year, payable annually." and: "The terms and conditions of this agreement shall extend to and be binding upon the heirs, executors, administrators, successors and assigns of the parties." An e-mail was sent on June 5, from our land department advising that a printed copy of the deed transferring the real estate formerly owned by NEOH land Holding LLC to him and Ashley *** could be sent along with an attached a copy of the lease per requestMr *** was also informed that he bought the property subject to the agreementMr *** was previously informed by the land department that in order to make the change of payee for said lease, our Accounting Department requires a signed W-form on file before any change can be made in issuing the annual rental paymentsThe forms were mailed to Mr *** along with a return envelopeOnce they are returned, our records would be updated to reflect the changeMr *** was advised that the land department would inquire about possibly converting the lease to a permanent easement for this site
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My son was Home on June 14thIt is the only appliance in my home that runs on gas so it went unnoticed until it got coldI have paid over $since June for gas that was not thereWhen I called yesterday they did not have any additional information about the “damage” and as for a note well none was received or I would have called! The mn you sent to my Home red flagged my furnace because I have an electronic ignition not a pilot light!!! Get better workers that know how to do their jobI’m lucky that my maintenance man didn’t charge me to talk me through how to turn the items back on for the furnaceYou will refund all I have paid since June and pay my maintenance man for his visit since there was absolutely no follow up and a portion of my electric bill that I had to run an electric space heater to keep it warm in my homeI will seek an attorney to dispute these injusticesIt is called showing compassion for your lack of doing YOUR jobs!
Regards,
*** ***
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding Complaint:I have filed a complaint before, and things were going smooth during the time that a complaint was open with the Revdex.com, but now that the complaint has been closed, Columbia Gas has stopped communicating with usOn or about Aug 24, 2015, Columbia Gas sent some contractors out to take the gas meter out of our basement and install a new one outsideWhen they did this, they had to do some digging, and in the process of the digging, they caught our porch steps and pulled them away from the porch and now you can see outside from the basementMy husband, *** noticed this on Sept On Sept 3, someone came out and looked at the damage and said that a supervisor would be back later to look at itOn Sept 16, Cindy J***, an employee at the gas company of the claims department called and said that she was going to get in touch with the contractors and find out what was going onWe finally heard from Cindy J*** on Sept She said that she was waiting to hear from the contractorsI filed the first complaint with the Revdex.com on Oct 10, On Oct 19, two guys from Columbia Gas came to the house to inspect the damageOn Nov 11, a structural engineer named *** *** from the insurance company for Columbia Gas came to the house and said that he was going to write up a report suggesting that they come out and do some workOn Nov 17, I called Gladys H***, the person speaking for Columbia Gas through the Revdex.com complaint, but she wasn't in the officeThe woman that answered the phone said that she would have her call me back by the end of the dayI never got a phone callOn Jan 27, I sent an email to the gas company asking them what was the status of our claim, the next day a lady called back and said that she would investigate and get back with meShe called back on the 29th, and said that she would have to investigate further and get back with meShe never didI sent another email Feb I called March I called again todayA supervisor named Andrew sent emails with no response.Consumer’s New Desired Resolution:I would like to get the damage fixedI understand that this was a mistake, but the contractors of the gas company did the damage, and the gas company needs to fix the damageI would also like to get some communication with the gas companyThis has been going on since August, and it is now March, and the only communication that we have gotten with anyone at the gas company is when I filed the first complaint with the Revdex.comI would also like some communication instead of getting ignored
I forwarded your information to our Energy Efficiency Program Manager to investigate. Here are our findings:Customer bought a smart thermostat online on 12/28. In order to address customer satisfaction, we are going to honor the customer's request for the entire $rebate request that
was received into our rebate center on 1/by mail. Our rebate form as referenced, clearly identifies that the rebate is for Energy Star certified smart thermostats. The customer did not purchase an energy star certified smart thermostat. We did award the customer a $rebate which is the standard rebate we offer for all other programmable and smart thermostats that are not energy star certified. The customer was originally awarded the $rebate on 1/and the time lag in processing the customer's request included time where we waited for the customer to respond back to us to dispute the rebate originally rewarded. Here's our rebate form: https://www.energyfederation.org/media/pdfs/COH_smart_tstat_rebate_2018.pdf Time line: 1/Rebate received1/Rebate went to account verification1/Rebate was placed into Awaiting Client response.2/the rebate was placed back into the work flow2/the rebate was made a priority2/the rebate was processed and closed.This rebate #*** was included in the 2nd closing for CGOH in Feb invoice # *** on 2/21.The $incentive has already been mailed out.Christine R*** | Program Manager, Energy Efficiency Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II Columbia Gas of Ohio | WNationwide Blvd| Columbus, OH
The customer's credit balance is a result of the Home Energy Assistance Program. On 2/23/Ms *** received an assistance credit of $This is to go toward her heating bills, it is not refundable to the customer. I can remove her from the budget payment plan, and she can use
the $credit to pay her future utility billings. However, if Ms *** wishes to maintain her optional heating repair coverage through ESP Service Plans, she will need to pay the $currently due. That covers her February and March installments of $10.95. Should she choose to go off budget and use the $credit toward future gas billings, please call this office and advise.Cordially,Betsy | Columbia Gas of Ohio (800) 272-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Huntington Bank Is working With Me to Resolve The Problem Of The Over Draft Fee's An Attorney Has Been Notified. Columbia Gas Of Ohio Has Been Paid The $ To Keep The Account Current. Thank You
Thank You for your responseRyan indicated he spoke with you todayWe have your work order scheduled for Thursday 7/21/ Again, if you have additional questions or concerns please contact our office directly at ###-###-####We are available Monday - Friday 8:00-5:00. Renee MC***Strategic Analyst II
I would prefer Columbia Gas offer their findings, remedies, or compensation in written format I have made several phone calls before this complaint that I received no information or anyone willing to listen to my concerns Columbia Gas has the photos, next I would like them to respond with what their plans are to correct the situation in writing If the Revdex.com believes this time I will get better assistance from a phone call, I would be willing to listen to Columbia GasHowever, I would prefer them to respond through this format for I have written proof of their offer
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Renee Strategic Initiatives Columbia Gas of Ohio
Thank You for your inquiryYour property management company confirmed the move out dateThe billing for the address of *** *** DrA North Royalton, OH will be adjusted to reflect an end date of 8/27/2016. If you have additional questions or concerns please contact this office directly
at ###-###-####We are available Monday - Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio--
We have attempted to reach this customer by phone in order to assist her with resolution of this concernA voicemail message was left providing our contact information. A previous account number or address would be helpful to start the process. The customer may contact our office
at ###-###-####We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryOur records indicate your service was restored 6/29/The most recent payment reflected on your account posted 6/29/Prior to that date the last payment we received was dated 1/30/Please submit a copy of your bank statement or verification from your bank
regarding missing paymentsIt appears you generally make payments onlinePlease confirm your payments are going to the account number reflected on your Columbia Gas Of Ohio monthly statementYou may fax the above information to ###-###-#### or send via email to ***We want to ensure you receive proper credit for your paymentsIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####Thank You Columbia Gas Of Ohio
Thank You for your inquiryAn adjustment has been processed to the accountThe charges in the amount of $have been waivedThe account has been recalled from *** collection agencyAdditionally an order is pending for today's date 3/9/to confirm meter informationThe possibility
exists that the meter information is incorrect for the units/unit associated with this concernIf you have additional questions please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday , 8:00-5:Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
Although ** *** will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening. I am showing an appointment is scheduled for today, to be worked between and PM. The access into the home is not
clear, and I even listened to the phone call with the Senior Rep. The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good. IF they are unable to get to this order before 7pm, someone or older must be there for access.I tried to call you, and I know that you are most likely at work. You have no voicemail, so hopefully you will see this and call me on a break. If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN ***, WILL BE HOME AFTER 7PM. SAFE TO ENTER, DOGS NOT ON PROPERTY PER ** ***. CONTACT # ###-###-####. Please call this office if this office if access arrangements are no good, ###-###-####. We are here until 5pm
Received e-mail back from Sr Claims Representative, *** *** will make repairs to the broken pipe
I'm happy my service is
being restoredHowever I am still out alot of money trying to resolve the problemThere was nothing said to solve that, or the fact that since I have had to run electric heaters to stay warm for days my electric bill is going to sky rocketWe are already struggling to stay afloat and now we have lost wages and higher bills
I do not see that his bills are being returned to us, and have checked with the USPS there in Berlin Heights. I was told that the mail carrier for the *** residence has been delivering this route since last July, and is very familiar with the route. I am sorry for their
inconvenience, and have credited the $in late fees that have accrued with the February, March, and April Bills. The Meter Reading Schedule for your address is 5/3, 6/2, 7/3, 8/2, 8/31, 10/2, 10/31, and 12/1. If not received within one week, be sure to contact Customer Service at ###-###-####
Mr *** started new service at *** *** ***, Reynoldsburg on 9/15/2016, and billed as follows: $on 09/22/16; $on 10/21/16; $on 11/21/16.Of the $billed for gas service through that 11/21/billing, a $payment posted on 12/2/2016, leaving a $balance
Service was taken out of his name when a new tenant called to initiate serviceHis final bill for 11/21/through 12/2/was $Add to that the $balance, and $was due by 12/20/(see attached bill)Because no payment was received by 12/20, collection letter #was mailed out on 12/21/2016. Your $payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
AN ERROR OCCURRED WHEN THE REPRESENTATIVE PLACED THE RECONNECT ORDERTHE REPRESENTATIVE PLACED THE ORDER FOR DECEMBER 29, INSTEAD OF DECEMBER 29, THE GAS SERVICE WAS RESTORED DECEMBER 30, THE RECONNECTION FEE WAS WAIVED DUE TO THE REPRESENTATIVES
ERROR
Per the Land department, the subject regulator site located at *** *** *** *** *** ** is covered by our Lease No*** dated July 28, granted by *** *** and *** *** to Columbia Gas of Ohio, Incwith the lease terms stating: "TO HAVE AND TO HOLD the said premises, with
the appurtenances unto Lessee, its successors and assigns, for and during a term of twenty (20) years beginning Sept1, 1965, and so long thereafter as the use thereof for the purposes herein mentioned may be necessary and convenient to Lessee in the operation of its pipe lines on these and adjacent premises; yielding and paying therefor during the continuance of this lease, the sum of One Hundred and No/Dollars ($100.00) per year, payable annually." and: "The terms and conditions of this agreement shall extend to and be binding upon the heirs, executors, administrators, successors and assigns of the parties." An e-mail was sent on June 5, from our land department advising that a printed copy of the deed transferring the real estate formerly owned by NEOH land Holding LLC to him and Ashley *** could be sent along with an attached a copy of the lease per requestMr *** was also informed that he bought the property subject to the agreementMr *** was previously informed by the land department that in order to make the change of payee for said lease, our Accounting Department requires a signed W-form on file before any change can be made in issuing the annual rental paymentsThe forms were mailed to Mr *** along with a return envelopeOnce they are returned, our records would be updated to reflect the changeMr *** was advised that the land department would inquire about possibly converting the lease to a permanent easement for this site
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
n you sent to my Home red flagged my furnace because I have an electronic ignition not a pilot light!!! Get better workers that know how to do their jobI’m lucky that my maintenance man didn’t charge me to talk me through how to turn the items back on for the furnaceYou will refund all I have paid since June and pay my maintenance man for his visit since there was absolutely no follow up and a portion of my electric bill that I had to run an electric space heater to keep it warm in my homeI will seek an attorney to dispute these injusticesIt is called showing compassion for your lack of doing YOUR jobs!
Complaint: ***
I am rejecting this response because: My son was Home on June 14thIt is the only appliance in my home that runs on gas so it went unnoticed until it got coldI have paid over $since June for gas that was not thereWhen I called yesterday they did not have any additional information about the “damage” and as for a note well none was received or I would have called! The m
Regards,
*** ***
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Consumer’s Additional Information Regarding Complaint:I have filed a complaint before, and things were going smooth during the time that a complaint was open with the Revdex.com, but now that the complaint has been closed, Columbia Gas has stopped communicating with usOn or about Aug 24, 2015, Columbia Gas sent some contractors out to take the gas meter out of our basement and install a new one outsideWhen they did this, they had to do some digging, and in the process of the digging, they caught our porch steps and pulled them away from the porch and now you can see outside from the basementMy husband, *** noticed this on Sept On Sept 3, someone came out and looked at the damage and said that a supervisor would be back later to look at itOn Sept 16, Cindy J***, an employee at the gas company of the claims department called and said that she was going to get in touch with the contractors and find out what was going onWe finally heard from Cindy J*** on Sept She said that she was waiting to hear from the contractorsI filed the first complaint with the Revdex.com on Oct 10, On Oct 19, two guys from Columbia Gas came to the house to inspect the damageOn Nov 11, a structural engineer named *** *** from the insurance company for Columbia Gas came to the house and said that he was going to write up a report suggesting that they come out and do some workOn Nov 17, I called Gladys H***, the person speaking for Columbia Gas through the Revdex.com complaint, but she wasn't in the officeThe woman that answered the phone said that she would have her call me back by the end of the dayI never got a phone callOn Jan 27, I sent an email to the gas company asking them what was the status of our claim, the next day a lady called back and said that she would investigate and get back with meShe called back on the 29th, and said that she would have to investigate further and get back with meShe never didI sent another email Feb I called March I called again todayA supervisor named Andrew sent emails with no response.Consumer’s New Desired Resolution:I would like to get the damage fixedI understand that this was a mistake, but the contractors of the gas company did the damage, and the gas company needs to fix the damageI would also like to get some communication with the gas companyThis has been going on since August, and it is now March, and the only communication that we have gotten with anyone at the gas company is when I filed the first complaint with the Revdex.comI would also like some communication instead of getting ignored