Thank You for your inquiryWe apologize for the inconvenience you have experiencedAs a courtesy your reconnect fee in the amount of $will be applied to the balanceYour call placed 10/19/has been reviewedThe information will be used for coaching purposes. If you have additional
questions or concerns please contact our office directly at ###-###-####Our office is open Monday- Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio
Even though the mailing address was correct, the post office was returning your statements (*** *** *** *** *** *** ** ***). I have requested a $credit be placed on your account, and would ask that you call this office if you have not received a statement
by the 5th of every month. Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $123.35. With the $credit placed on your account, your current balance is now $Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
Revdex.com:
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryOur records show a termination notice printed on the bill dated 5/4/That notice advised service could be interrupted anytime on or after 5/20/In addition our service provider NCO attempted to make contact via telephone 5/15/as a courtesy. We apologize
for any inconvenience you have experiencedFor future reference please contact our office to establish payment arrangements prior to the date listed on the termination noticeOur customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:00. Thank You
Thank You for your inquiryWe apologize for the inconvenience you have experienced Notations on the account indicate you had a plumber relight the hot water heaterCurrently you have a reimbursement request pending in the amount of $45.00. The process of reimbursing you via check could
potentially take days or moreIt will also require approval from a Field Services LeaderYou also have the option of having a credit applied to your Columbia Gas of Ohio account effective today. Please advise if your preference is to wait for pending approval from a supervisor or accept the credit to your Columbia Gas of Ohio account. We look forward to your responseIf you have additional questions you can reach our office Monday-Friday , 8:00-5:at ###-###-####. Thank You Strategic Initiatives Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.Thank YouStrategic InitiativesColumbia Gas of Ohio
Hello,Sorry I was out of town and getting back to emailsI tried to respond online, however, it would not let meI accept the credit applied to my account by Columbia GasPlease let them know this and close the complaint as satisfied and corrected(or however you do it on your system) Again, I was out of town and could not respondI appreciate the quick response from Columbia Gas alsoThanks and please confirm by email that this was done along with letting Columbia Gas know so my account can be corrected
Thank You for contacting our officePlease contact the Executive Office directly for assistance with payment arrangementsWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####We look forward to helping you resolve your concern. Renee Columbia Gas Of
Ohio Strategic Initiatives
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records indicate a Front Line leader visited your property todayHe stated he spoke with you via phone & the two of you are working towards resolutionCurrently there are plans for a follow up call within
the next business days. If you have additional questions or concerns please contact this office directlyWe are available Monday- Friday from 8:00-5:Our phone number is ###-###-####. Thank You
You will need to use the correct account number to access your gas account at your new address, *** AvenueThe correct account number is ***The previous account was adjusted and the credit of $was transferred to your active account, which is the process if
you have an active account. Zip check has been cancelled on both accounts
Per our records an adjustment was processed to your account April 13, The adjustment resulted in a credit to your account balanceAdditionally, a letter was issued providing an explanation of our investigation and the billing adjustmentAccording to the Ohio Revised Code; we "may only bill the customer for the amount of the unmetered gas or electricity rendered in the three hundred sixty-five days immediately prior to the date the company remedies the meter inaccuracy"(please review attachment.) You referenced a previous owner in your concernAccording to the auditor's website & our records you are the original owner of this propertyThe billing adjustment for this property is based on your gas usage onlyNotations on your account indicate we are also in the process of reimbursing charges you incurred as a result of services rendered by an HVAC contractorThank You again for your inquiryIf you have additional questions please contact our office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####
Thank You for your inquiryThe account has been recalled from Affiliated Group, IncThe correction may take 60-days to reflect on your credit reportYou may contact them directly at ###-###-####If you have additional questions or concerns you may contact this office directlyOur phone
number is ###-###-####Our hours are Monday- Friday 8:00-5:Thank You ; Again ***
*** *** ** ***
*** ***
COH was out to complete a mainline extension on a ft right of way for *** streetMr*** is the property owner at *** street where the mainline ended in front of his house. The crew was digging in the right away areaThe water line at this property was not dug upGrass
seed and straw were put down in the area where the work was completedA soft patch (temporary fix) was put down previously, however, a crew went out on Tuesday to complete the final repair
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I received this refund check today
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is NOT satisfactory to meI moved on May 27, to *** *** *** *** ** *** ** so they can charge through JuneI called and closed the account because where I moved there is no service of Columbia Gas is on AEP OHIO
Regards,
*** ***
Thank You for your inquiryWe apologize for the inconvenience you have experiencedEffective 3/1/your PIPP Plus balance has been correctedCurrently you have a payment due in the amount of $The bill no longer reflects a balance due of $for the reconnect feeAs you indicated the
reconnection fee was originally paid 9/23/in the form of Emergency Assistance. If you require further assistance or have additional inquiries you may contact this office directlyOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas of Ohio
I am aware of the verbage in the Lease AgreementI am simply asking for the rate to remain the same, just to today's standard$per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself)Current inflation figures place that "$100" rate at around $- this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressedThe gas lines have already been marked, and the number operators have made it very clear that it is not their job to mark the leased propertyYet, the answers I continue to get from Columbia Gas is that I need to contact to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio
Regards,
*** ***
A termination notice was sent to your address on May 30, advising that your service would be disconnected in the amount of $on or after June 14, Payment arrangements were not made, therefore, the service was disconnected. The amount needed to restore your service is
$total. This includes the $reconnect fee the termination notice amount of $
Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October
bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appear on your bill each monthIf the gas consumption is less then the rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used
Thank You for your inquiryWe apologize for the inconvenience you have experiencedAs a courtesy your reconnect fee in the amount of $will be applied to the balanceYour call placed 10/19/has been reviewedThe information will be used for coaching purposes. If you have additional
questions or concerns please contact our office directly at ###-###-####Our office is open Monday- Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio
Even though the mailing address was correct, the post office was returning your statements (*** *** *** *** *** *** ** ***). I have requested a $credit be placed on your account, and would ask that you call this office if you have not received a statement
by the 5th of every month. Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $123.35. With the $credit placed on your account, your current balance is now $Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
Revdex.com:
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryOur records show a termination notice printed on the bill dated 5/4/That notice advised service could be interrupted anytime on or after 5/20/In addition our service provider NCO attempted to make contact via telephone 5/15/as a courtesy. We apologize
for any inconvenience you have experiencedFor future reference please contact our office to establish payment arrangements prior to the date listed on the termination noticeOur customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:00. Thank You
Thank You for your inquiryWe apologize for the inconvenience you have experienced Notations on the account indicate you had a plumber relight the hot water heaterCurrently you have a reimbursement request pending in the amount of $45.00. The process of reimbursing you via check could
potentially take days or moreIt will also require approval from a Field Services LeaderYou also have the option of having a credit applied to your Columbia Gas of Ohio account effective today. Please advise if your preference is to wait for pending approval from a supervisor or accept the credit to your Columbia Gas of Ohio account. We look forward to your responseIf you have additional questions you can reach our office Monday-Friday , 8:00-5:at ###-###-####. Thank You Strategic Initiatives Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.Thank YouStrategic InitiativesColumbia Gas of Ohio
Hello,Sorry I was out of town and getting back to emailsI tried to respond online, however, it would not let meI accept the credit applied to my account by Columbia GasPlease let them know this and close the complaint as satisfied and corrected(or however you do it on your system) Again, I was out of town and could not respondI appreciate the quick response from Columbia Gas alsoThanks and please confirm by email that this was done along with letting Columbia Gas know so my account can be corrected
Thank You for contacting our officePlease contact the Executive Office directly for assistance with payment arrangementsWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####We look forward to helping you resolve your concern. Renee Columbia Gas Of
Ohio Strategic Initiatives
An adjustment was completed to credit the minimum customer charge in the amount of $
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records indicate a Front Line leader visited your property todayHe stated he spoke with you via phone & the two of you are working towards resolutionCurrently there are plans for a follow up call within
the next business days. If you have additional questions or concerns please contact this office directlyWe are available Monday- Friday from 8:00-5:Our phone number is ###-###-####. Thank You
You will need to use the correct account number to access your gas account at your new address, *** AvenueThe correct account number is ***The previous account was adjusted and the credit of $was transferred to your active account, which is the process if
you have an active account. Zip check has been cancelled on both accounts
Per our records an adjustment was processed to your account April 13, The adjustment resulted in a credit to your account balanceAdditionally, a letter was issued providing an explanation of our investigation and the billing adjustmentAccording to the Ohio Revised Code; we "may only bill the customer for the amount of the unmetered gas or electricity rendered in the three hundred sixty-five days immediately prior to the date the company remedies the meter inaccuracy"(please review attachment.) You referenced a previous owner in your concernAccording to the auditor's website & our records you are the original owner of this propertyThe billing adjustment for this property is based on your gas usage onlyNotations on your account indicate we are also in the process of reimbursing charges you incurred as a result of services rendered by an HVAC contractorThank You again for your inquiryIf you have additional questions please contact our office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####
Thank You for your inquiryThe account has been recalled from Affiliated Group, IncThe correction may take 60-days to reflect on your credit reportYou may contact them directly at ###-###-####If you have additional questions or concerns you may contact this office directlyOur phone
number is ###-###-####Our hours are Monday- Friday 8:00-5:Thank You ; Again ***
*** *** ** ***
*** ***
COH was out to complete a mainline extension on a ft right of way for *** streetMr*** is the property owner at *** street where the mainline ended in front of his house. The crew was digging in the right away areaThe water line at this property was not dug upGrass
seed and straw were put down in the area where the work was completedA soft patch (temporary fix) was put down previously, however, a crew went out on Tuesday to complete the final repair
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I received this refund check today
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is NOT satisfactory to meI moved on May 27, to *** *** *** *** ** *** ** so they can charge through JuneI called and closed the account because where I moved there is no service of Columbia Gas is on AEP OHIO
Regards,
*** ***
Thank You for your inquiryWe apologize for the inconvenience you have experiencedEffective 3/1/your PIPP Plus balance has been correctedCurrently you have a payment due in the amount of $The bill no longer reflects a balance due of $for the reconnect feeAs you indicated the
reconnection fee was originally paid 9/23/in the form of Emergency Assistance. If you require further assistance or have additional inquiries you may contact this office directlyOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas of Ohio
I am aware of the verbage in the Lease AgreementI am simply asking for the rate to remain the same, just to today's standard$per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself)Current inflation figures place that "$100" rate at around $- this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressedThe gas lines have already been marked, and the number operators have made it very clear that it is not their job to mark the leased propertyYet, the answers I continue to get from Columbia Gas is that I need to contact to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio
Regards,
*** ***
A termination notice was sent to your address on May 30, advising that your service would be disconnected in the amount of $on or after June 14, Payment arrangements were not made, therefore, the service was disconnected. The amount needed to restore your service is
$total. This includes the $reconnect fee the termination notice amount of $
Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October
bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appear on your bill each monthIf the gas consumption is less then the rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used