Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic
InitiativesColumbia Gas Of Ohio
I had paid in full my last statementI was altough on a plan where I only had to pay a set amount every month, so maybe the office failed to disconnect the account in my name when I moved and it started to add up? All my mail would have been forwarded to me at my other residence if so was the caseThe landlord should be questioned about this and see if he kept any bills that could have come for me at a later dayHe was not very thrilled that he had lost some tenantsMy phone number also had remained the same, if I owe something someone would have tried to contact me that way tooI know I paid my last bill and cancelled Someone had failed to record that, it happens to many business to lack proficiency with data entryThis is a case of back billing of energy that was not used The bill I received was not even an actual bill with meter readingsAnyone can type a fake billThe account should be retrieved since the beginning of the start service dateFiles that old get purged after so many years but the business should have a record
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: theu suck at following thru on their promises Let's see if they actually do it !!!!!
Regards,
*** ***
I do not have any bills in my name going all the way back from that information has been shredded, is there any other information I can give Columbia Gas to prove this was a case or identity theftwill a police report work showing this was not me back in 2007?
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Strategic Initiatives Columbia Gas of Ohio
Please see the complaint information below. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period COH incurs the same fixed costs every time it prepares
a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of serviceThe ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio
Thank You for your inquiryWe apologize for the inconvenienceThe calls associated with this concern have been reviewed. The representatives will be addressed and coachedA $credit has been applied to your account balance for Customer RelationsAdditionally your security deposit in
the amount of $has been applied to your balanceThe payment plan has been reestablished based on the reduction of your balanceThe monthly payment will be $a monthYour plan will begin effective your August 22, billing cycle. If you have additional questions or concerns please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday - Friday 8:00-5:00. Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
I apologize for the inconvenience, and I have waived the $security deposit. I will say that our customer service was following Columbia Gas policy when you placed your Connect. The account # *** *** *** account was closed in 2010, and could not be used when you placed your
connect in July 2015. There was no security deposit at that time because it was in your & ***'s name (*** *** *** *). When you called to put the service into the LLC name in November, the account undergoes an Equifax credit check. That is what determines whether there is a security deposit billed. Our Customer Service Representative doesn't have the option to waive the security deposit.That being said, as mentioned before, I have waived the security deposit.Betsy / Columbia Gas of Ohio
Good Morning; November ,Winter Crisis Program@ Ross County Community Action Took Both Utility Bills To Be PaidTo Get Help With Payment On Both Bills Columbia Gas Of Ohio Had No Disconnect Notice On The Bill The Case Manager Who Took Care Of The Payment Called Columbia Gas Of Ohio To Let Them Know I Would Like To Be Placed Back On PIPP And In Order For Me To Do That I Would Need To Pay At Least $ Plus The $ Which I Did During My Next Pay Day Which Would Be December, January, HEAP Approved Me For A Credit On My Columbia Gas Of Ohio Bill For $ Another $ Was Paid In December, I Got Online To Check For Any Payments Due For January, And It Stated A $Balance No Payment Due At This Time So I Let It Go I Am Caught Up With My Bill To Columbia Gas Of Ohio And Should Not Have Any More Payments Due Until March, I Am On The Neighbor To Neighbor Program And Will Be Getting Help In Payment On My Utility Bill$ Fixed Income , Person In The Household( Myself) Please Correct This Bill The $Should Have Not Been On Their I Was Told To Pay The $ + $Which Was PaidThank You; Please Correct This Bill
I attempted to call Ms ***, as I do have another payment plan option that should work better for her. I have left her a voicemail with my name and number. Once I speak with her about the 1/9th payment plan, and if she agrees to the new plan, she would pay $on the current, January
bill, then pay $per month on her February through October bills. the payment would take care of her current account balance of $639.92, PLUS her projected usage over the next monthsI like the 1/9th better, as it is a fixed amount payment, instead of her current $installment PLUS the current billed amountBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II W Nationwide Bv, Columbus, OH Hotline - (800) 272-
I have reviewed Mr ***'s account, there are no remarks that he had spoken to customer service after calling to connect his service on 7/27/2015. The only reason the service was taken out of his name on 6/20/is a new tenant called to place his connect. On 6/21/Mr ***
called our Customer Contact Center, where he spoke to a customer service representative and two Senior Specialists. All confirmed the same info I see on his account, and the 2nd Sr Specialist scanned for calls from his ###-###-#### phone number, and his ###-###-#### work number. No calls came into our ###-###-#### number. He is paid up through his 5/13/bill, and I am willing to credit him $toward the final 6/20/bill, but that is the best that I can do
A payment of $was posted to the account on December 16, The gas service was connected at the new address on December 27th and the account balance has been transferred
*** called and placed a connect order on 11/13/15, which was taken at*** *** *** Av, not 1/Mount Pleasant His address does not exist because he states he found it to be all electric He called on 11/asking to have svc taken out of his name, dc order was placed, acct
*** finaled at that time States he only put svc in his name because lease said he had to put gas in his name.The service was placed into the owner of record's name, who later called and said he no longer owned the property The account was not updated at that time, and went back into ***'s name again.After getting this request, I spoke to *** and he mentioned the new owner's name I went to the Franklin County Auditor webpage, and got their complete info I unbilled *** everything, and he now has credits of$and $being processed for refund.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue - Strategic Initiatives Analyst I
this response does not address why the payment was removed and then sent back to my bank twice and why they have still not added the payment to my account
A Customer Relations credit in the amount of $has been applied to the customer's accountWe apologize for the inconvenience they have experienced. If there are additional questions or concerns we are available Monday-Friday, 8:00-5:Our phone number is ###-###-####. Thank
You *** Strategic Initiatives
The billing date I was given have been changed without my notificationTherefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank accountI was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia GasFurthermore, I rejected the means to which you refunded me since it is a joint accountI was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and addressThe previous account was an individual account at a different addressFurthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anythingI have the account number mber but it does not have anything to date with my blicked access onlineBut repeated calls to Columbia Gas give me zero solution to manage my account onlineFurthermore, I have recieved zero phone calls or outreach or assisstance from my complaintsI am willing to join others and talk to the press about this abuse of trustI was promised a CHECK in the mail and I never recieved itI DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGERWhat does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for themI demand a refund for the overdraft fee of 38$This will not be settled without thatFurthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negativeI will take this to court if this refund is not in place in days from this date
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the
disconnectThe agent the company sent out advised that all that was needed was to provide the conformation number from community actionSeveral hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kindAgain, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron.
Regards,
*** ***
Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic
InitiativesColumbia Gas Of Ohio
I had paid in full my last statementI was altough on a plan where I only had to pay a set amount every month, so maybe the office failed to disconnect the account in my name when I moved and it started to add up? All my mail would have been forwarded to me at my other residence if so was the caseThe landlord should be questioned about this and see if he kept any bills that could have come for me at a later dayHe was not very thrilled that he had lost some tenantsMy phone number also had remained the same, if I owe something someone would have tried to contact me that way tooI know I paid my last bill and cancelled Someone had failed to record that, it happens to many business to lack proficiency with data entryThis is a case of back billing of energy that was not used The bill I received was not even an actual bill with meter readingsAnyone can type a fake billThe account should be retrieved since the beginning of the start service dateFiles that old get purged after so many years but the business should have a record
Regards,
*** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: theu suck at following thru on their promises Let's see if they actually do it !!!!!
Regards,
*** ***
I do not have any bills in my name going all the way back from that information has been shredded, is there any other information I can give Columbia Gas to prove this was a case or identity theftwill a police report work showing this was not me back in 2007?
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Thank You Strategic Initiatives Columbia Gas of Ohio
Please see the complaint information below. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period COH incurs the same fixed costs every time it prepares
a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of serviceThe ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio
Please see the information below. The minimum customer charge has been adjusted and a corrected bill sentThe customer has a zero balance
Thank You for your inquiryWe apologize for the inconvenienceThe calls associated with this concern have been reviewed. The representatives will be addressed and coachedA $credit has been applied to your account balance for Customer RelationsAdditionally your security deposit in
the amount of $has been applied to your balanceThe payment plan has been reestablished based on the reduction of your balanceThe monthly payment will be $a monthYour plan will begin effective your August 22, billing cycle. If you have additional questions or concerns please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday - Friday 8:00-5:00. Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
I apologize for the inconvenience, and I have waived the $security deposit. I will say that our customer service was following Columbia Gas policy when you placed your Connect. The account # *** *** *** account was closed in 2010, and could not be used when you placed your
connect in July 2015. There was no security deposit at that time because it was in your & ***'s name (*** *** *** *). When you called to put the service into the LLC name in November, the account undergoes an Equifax credit check. That is what determines whether there is a security deposit billed. Our Customer Service Representative doesn't have the option to waive the security deposit.That being said, as mentioned before, I have waived the security deposit.Betsy / Columbia Gas of Ohio
Good Morning; November ,Winter Crisis Program@ Ross County Community Action Took Both Utility Bills To Be PaidTo Get Help With Payment On Both Bills Columbia Gas Of Ohio Had No Disconnect Notice On The Bill The Case Manager Who Took Care Of The Payment Called Columbia Gas Of Ohio To Let Them Know I Would Like To Be Placed Back On PIPP And In Order For Me To Do That I Would Need To Pay At Least $ Plus The $ Which I Did During My Next Pay Day Which Would Be December, January, HEAP Approved Me For A Credit On My Columbia Gas Of Ohio Bill For $ Another $ Was Paid In December, I Got Online To Check For Any Payments Due For January, And It Stated A $Balance No Payment Due At This Time So I Let It Go I Am Caught Up With My Bill To Columbia Gas Of Ohio And Should Not Have Any More Payments Due Until March, I Am On The Neighbor To Neighbor Program And Will Be Getting Help In Payment On My Utility Bill$ Fixed Income , Person In The Household( Myself) Please Correct This Bill The $Should Have Not Been On Their I Was Told To Pay The $ + $Which Was PaidThank You; Please Correct This Bill
I attempted to call Ms ***, as I do have another payment plan option that should work better for her. I have left her a voicemail with my name and number. Once I speak with her about the 1/9th payment plan, and if she agrees to the new plan, she would pay $on the current, January
bill, then pay $per month on her February through October bills. the payment would take care of her current account balance of $639.92, PLUS her projected usage over the next monthsI like the 1/9th better, as it is a fixed amount payment, instead of her current $installment PLUS the current billed amountBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II W Nationwide Bv, Columbus, OH Hotline - (800) 272-
I have reviewed Mr ***'s account, there are no remarks that he had spoken to customer service after calling to connect his service on 7/27/2015. The only reason the service was taken out of his name on 6/20/is a new tenant called to place his connect. On 6/21/Mr ***
called our Customer Contact Center, where he spoke to a customer service representative and two Senior Specialists. All confirmed the same info I see on his account, and the 2nd Sr Specialist scanned for calls from his ###-###-#### phone number, and his ###-###-#### work number. No calls came into our ###-###-#### number. He is paid up through his 5/13/bill, and I am willing to credit him $toward the final 6/20/bill, but that is the best that I can do
A payment of $was posted to the account on December 16, The gas service was connected at the new address on December 27th and the account balance has been transferred
*** called and placed a connect order on 11/13/15, which was taken at*** *** *** Av, not 1/Mount Pleasant His address does not exist because he states he found it to be all electric He called on 11/asking to have svc taken out of his name, dc order was placed, acct
*** finaled at that time States he only put svc in his name because lease said he had to put gas in his name.The service was placed into the owner of record's name, who later called and said he no longer owned the property The account was not updated at that time, and went back into ***'s name again.After getting this request, I spoke to *** and he mentioned the new owner's name I went to the Franklin County Auditor webpage, and got their complete info I unbilled *** everything, and he now has credits of$and $being processed for refund.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue - Strategic Initiatives Analyst I
this response does not address why the payment was removed and then sent back to my bank twice and why they have still not added the payment to my account
A Customer Relations credit in the amount of $has been applied to the customer's accountWe apologize for the inconvenience they have experienced. If there are additional questions or concerns we are available Monday-Friday, 8:00-5:Our phone number is ###-###-####. Thank
You *** Strategic Initiatives
A voice mail message was left on 02-16-at 1:57pm advising Ms *** that COH is in the process of sending a refund of $for fees
The billing date I was given have been changed without my notificationTherefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank accountI was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia GasFurthermore, I rejected the means to which you refunded me since it is a joint accountI was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and addressThe previous account was an individual account at a different addressFurthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anythingI have the account number mber but it does not have anything to date with my blicked access onlineBut repeated calls to Columbia Gas give me zero solution to manage my account onlineFurthermore, I have recieved zero phone calls or outreach or assisstance from my complaintsI am willing to join others and talk to the press about this abuse of trustI was promised a CHECK in the mail and I never recieved itI DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGERWhat does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for themI demand a refund for the overdraft fee of 38$This will not be settled without thatFurthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negativeI will take this to court if this refund is not in place in days from this date
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the
disconnectThe agent the company sent out advised that all that was needed was to provide the conformation number from community actionSeveral hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kindAgain, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron.
Regards,
*** ***