My apologies for your inconvenience of being without the gas serviceIt was determined that the customer service line was leaking, therefore, it was necessary to replace the customer service line and move the meter outsideThe customer service line has been replaced and the meter has been moved
outsideProperty restoration will take place after the repair work has been completed
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Strategic Initiatives Columbia Gas of Ohio
Thank You for your inquiry I apologize for the inconvenience you have experienced as well as the delayed start of this projectPer our conversation this morning your request has been escalatedA representative from our New Business Department will follow up with you today,
7/5/2016. Please do not hesitate to contact me with additional concernsThe phone number for this office is ###-###-####We are available Monday- Friday 8:00-5:00. Strategic Initiatives Columbia Gas Of Ohio
Company records indicate the original order to reconnect the gas service was placed on February 28th with a call ahead requestThe technician contacted the customer and was advised that no one was home for access and they would need to rescheduleThe order should have been scheduled for the next
business day with an all day appointment or the 2nd business day with an AM/PM appointmentMr *** was originally told the order would be worked on March 1st, however, the order was not completed until March 2ndYour account will be credited $due to your inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryOur records indicate a representative contacted you March 29, Currently you are able to access the website and order the products noted in your emailIf you experience additional issues please contact this office directlyOur phone number is ###-###-####We are
available Monday - Friday 8:00-5:Renee Columbia Gas Of Ohio
Thank You for your inquiryI contacted Michelle with Miller PipelineShe indicated your last conversation was on or around June 16, A General Foreman made a premise visit to the property June 9, You were advised at that time to hire a contractor for removal of paneling in order to
determine the source of the water leakCurrently she has not received any additional information from you regarding the leak sourceI have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claimIf you have additional questions please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
Mrs Tillman was referred to me this morning by the PUCO, and as the service technician was enroute, she had said she wasn't going to pursue the complaint any further with the Revdex.com or the media
Thank You for following up with our officePer our phone conversation, we are unable to change the account number associated to the original Property Owner Agreement however if and when you need to initiate service simply reference the account number you would like associatedAny further concerns involving security deposits may be referred to this office for resolutionWe apologize for the inconvenienceCalls associated with your concern were reviewed and submitted to each individual's direct report as a coaching opportunity Our phone number is ###-###-####We are available Monday - Friday, 8:00-5:Please do not hesitate to reach out to this office if you have additional concerns.Thank YouColumbia Gas of Ohio
I reverifed true on feb but I had a hold that did not inspect until March which the agencies made the payment on March they said when I called several times I wa in good standard never mention anything about a default date I spoke withe the supervisor on March so was was it not affected then if I was in default
I listened to the call that was placed on 10/3/by ** ***, and when asked if he needed to disconnect service at the *** *** address, he said they would still be in that unit for a couple more weeks. She then asked if he just wanted to call back when ready to
have that service taken out of his name, he said Yes. I have checked for other calls from ** ***, none came in until 11/1/2017. I am unable to credit the $balance that was the balance of his 10/05/billing through his 11/7/final date. I did credit the final billed amount of $for the 11/to 11/billing. The meter reading, regular billing date was 11/3, so I ended his service as of that date. Betsy -- Columbia Gas of OhioCustomer Care & Regulatory Compliance
*** ***, Thank you for the conversation moments agoColumbia Gas does not certify our service technicians to verify or repair work completed on appliancesI hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon
monoxideThank you
Thank You for your responseInformation/responses via the Revdex.com may be received from this particular department; onlyAll other external departments will contact you via phoneAdditional information may be required for your existing claimA representative will follow up with you via phone if they require more informationYou will receive the results of your claim in writing via mail. All photographs you provided have been submitted to the involved individuals/departments for further research. Thank You
The service line construction coordinator for this AMRP project went out and visited Mr*** todayThey agreed upon a location outside of the customer's home to move the meter. Daniel B***, External Affairs SpecialistBetsy, Columbia Gas of OhioCustomer Care and Regulatory Compliance
Gas service was connected on July 29th Company records indicate that Mr*** has made one payment in the amount of $on October 17thOf this payment, $was the security deposit installment and $was posted to the gas accountIf there are other payments made to
this account but not applied to your account, you will need to provide copies or proof of those payments so we can research where the payment was posted
I have paid the adjusted, billed amount; however, I do not feel this addresses my complaint or the complaints of many othersThe issue is not with minimum chargesThe issue is that two customers are being billed the minimum charge for the same monthHow can this be an approved practice?
Our records indicate the final bill was issued 2/18/Additionally a collection notice was issued 3/8/In review of the call placed 2/18/the mailing address on file was/is correctNo records were located indicating the customer was advised to pay a lesser amount than what the final bill
reflectedThe account was assigned to a collection agency as of 4/26/Service at the address was active from 8/7/15-2/18/During that time period we received a total of four payments on the accountWe received the last payment 4/28/in the amount of $Unfortunately we are unable to make payment arrangements on the balancePlease contact Online Collection Agency for payment arrangements at 1-800-765-
Ms *** called in with the payment receipt for $on November 22ndThe gas service has been restored. *** *** *** * *** Gladys H***Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio###-###-####***@***
I apologize for any inconvenience, and will forward this information to the service tech's supervisor.Betsy - Columbia Gas of Ohio Customer Care & Regulatory Compliance
My apologies for your inconvenience of being without the gas serviceIt was determined that the customer service line was leaking, therefore, it was necessary to replace the customer service line and move the meter outsideThe customer service line has been replaced and the meter has been moved
outsideProperty restoration will take place after the repair work has been completed
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Strategic Initiatives Columbia Gas of Ohio
Thank You for your inquiry I apologize for the inconvenience you have experienced as well as the delayed start of this projectPer our conversation this morning your request has been escalatedA representative from our New Business Department will follow up with you today,
7/5/2016. Please do not hesitate to contact me with additional concernsThe phone number for this office is ###-###-####We are available Monday- Friday 8:00-5:00. Strategic Initiatives Columbia Gas Of Ohio
Company records indicate the original order to reconnect the gas service was placed on February 28th with a call ahead requestThe technician contacted the customer and was advised that no one was home for access and they would need to rescheduleThe order should have been scheduled for the next
business day with an all day appointment or the 2nd business day with an AM/PM appointmentMr *** was originally told the order would be worked on March 1st, however, the order was not completed until March 2ndYour account will be credited $due to your inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Columbia gas has contacted me and resolved my issueThank you
Thank You for your inquiryOur records indicate a representative contacted you March 29, Currently you are able to access the website and order the products noted in your emailIf you experience additional issues please contact this office directlyOur phone number is ###-###-####We are
available Monday - Friday 8:00-5:Renee Columbia Gas Of Ohio
Thank You for your inquiryI contacted Michelle with Miller PipelineShe indicated your last conversation was on or around June 16, A General Foreman made a premise visit to the property June 9, You were advised at that time to hire a contractor for removal of paneling in order to
determine the source of the water leakCurrently she has not received any additional information from you regarding the leak sourceI have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claimIf you have additional questions please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
Mrs Tillman was referred to me this morning by the PUCO, and as the service technician was enroute, she had said she wasn't going to pursue the complaint any further with the Revdex.com or the media
Thank You for following up with our officePer our phone conversation, we are unable to change the account number associated to the original Property Owner Agreement however if and when you need to initiate service simply reference the account number you would like associatedAny further concerns involving security deposits may be referred to this office for resolutionWe apologize for the inconvenienceCalls associated with your concern were reviewed and submitted to each individual's direct report as a coaching opportunity Our phone number is ###-###-####We are available Monday - Friday, 8:00-5:Please do not hesitate to reach out to this office if you have additional concerns.Thank YouColumbia Gas of Ohio
I reverifed true on feb but I had a hold that did not inspect until March which the agencies made the payment on March they said when I called several times I wa in good standard never mention anything about a default date I spoke withe the supervisor on March so was was it not affected then if I was in default
I listened to the call that was placed on 10/3/by ** ***, and when asked if he needed to disconnect service at the *** *** address, he said they would still be in that unit for a couple more weeks. She then asked if he just wanted to call back when ready to
have that service taken out of his name, he said Yes. I have checked for other calls from ** ***, none came in until 11/1/2017. I am unable to credit the $balance that was the balance of his 10/05/billing through his 11/7/final date. I did credit the final billed amount of $for the 11/to 11/billing. The meter reading, regular billing date was 11/3, so I ended his service as of that date. Betsy -- Columbia Gas of OhioCustomer Care & Regulatory Compliance
*** ***, Thank you for the conversation moments agoColumbia Gas does not certify our service technicians to verify or repair work completed on appliancesI hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon
monoxideThank you
Thank You for your responseInformation/responses via the Revdex.com may be received from this particular department; onlyAll other external departments will contact you via phoneAdditional information may be required for your existing claimA representative will follow up with you via phone if they require more informationYou will receive the results of your claim in writing via mail. All photographs you provided have been submitted to the involved individuals/departments for further research. Thank You
The service line construction coordinator for this AMRP project went out and visited Mr*** todayThey agreed upon a location outside of the customer's home to move the meter. Daniel B***, External Affairs SpecialistBetsy, Columbia Gas of OhioCustomer Care and Regulatory Compliance
Gas service was connected on July 29th Company records indicate that Mr*** has made one payment in the amount of $on October 17thOf this payment, $was the security deposit installment and $was posted to the gas accountIf there are other payments made to
this account but not applied to your account, you will need to provide copies or proof of those payments so we can research where the payment was posted
I have paid the adjusted, billed amount; however, I do not feel this addresses my complaint or the complaints of many othersThe issue is not with minimum chargesThe issue is that two customers are being billed the minimum charge for the same monthHow can this be an approved practice?
Our records indicate the final bill was issued 2/18/Additionally a collection notice was issued 3/8/In review of the call placed 2/18/the mailing address on file was/is correctNo records were located indicating the customer was advised to pay a lesser amount than what the final bill
reflectedThe account was assigned to a collection agency as of 4/26/Service at the address was active from 8/7/15-2/18/During that time period we received a total of four payments on the accountWe received the last payment 4/28/in the amount of $Unfortunately we are unable to make payment arrangements on the balancePlease contact Online Collection Agency for payment arrangements at 1-800-765-
Ms *** called in with the payment receipt for $on November 22ndThe gas service has been restored. *** *** *** * *** Gladys H***Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio###-###-####***@***
I apologize for any inconvenience, and will forward this information to the service tech's supervisor.Betsy - Columbia Gas of Ohio Customer Care & Regulatory Compliance