Zazzle is completely unreliable and inattentive to the customer needsI ordered business cards based on a past designNot only did zazzle misprint the order, the two replacement sets that were sent both arrived with the same errorIt’s been three months and they still have been unable to produce a single correct business cardCustomer service is totally incompetent and the quality of the product is a jokeI will never use Zazzle again
I did not have a positive experience with zazzle and I would not recommend them to anyoneWaste of time, and energy, you can get the same quality from *** for a fraction of the cost
They suck! I ordered something for my daughter's weddingWas told it would be delivered no later then August Today is August I still don't have it, they can't say when it will come, it still says they are making itIt was half page printed signsThey bumped up my shippingWhat a laughThere is nothing to ship and no response from them when I told them I wanted to cancel my order and get a refund
I ordered two embroidered hats for myself and my brother on June 26, Today is August and I still have not received the hatsI have called and emailed zazzle customer service but they say they can't tell me when these items will shipI feel like I've been scammed
I will never do business with Zazzle again and will discourage anyone I talk to not use them either! I ordered shirts on October 27th with an estimated delivery between Nov 3-7thThe charged my card for the full amount before the shirts were even madeAfter showing "making shirts" on my order on 11/I called and spoke to someone who barely spoke English who said they would refund the shipping upgrading it to over night and advised they were back logged and didn't know when the order would be fulfilledI agreed to waitAfter emails they sent a tracking number for delivery between 11/and 11/That's not overnight deliveryThree weeks to deliver shirtsThey have sent me emails stating they would refund me the $shippingStill no refundI wish I could give a Half star or less!
Horrible customer service and shipping, I ordered on 1/4/and paid for - day shipping , I check and never see a status, finally I call on the 12th and they say its shipping today and send me a tracking number on the 16th I check the tracking, and it still hasn't left their officeI call again on the 16th they tell me they don't know what happened and that I will have it on the 17th they will over night ithere we are the 20th and it is still states awayI would not spend another penny at this place
I will never use or recommend this company I ordered invitations and colored envelopes for my daughter's babyshower with $two day shipping They sent me white envelopes No invitations and no colored envelopes They offered a refund, but the baby shower us in weeks! Never again!!!
I ordered business cards from this company in 11/I was not please with the business cards that I orderedThey were poor quality and I would not as a result order from this business againA month later, I received a charge from this business stating I purchased something from them in the amount of $I contacted the merchantThey claim that I signed up for some free trial shipping service with their company although I have never received any email correspondence confirming my enrollment in any shipping service or any emails indicating I was being billed for such serviceIn my view, this is a fraudulent chargeI have been billed by this company in error and I would like this charge creditedIt is unacceptable to enroll customers in a free trial without their knowledge or consent and then when one makes an inquiry to refuse to credit this chargeAfter I ordered from them I was bombarded with spam from themI was bombarded with multiple emails to purchase products and I u
I am not one to complain normally, but because my experience has ended in complete frustration, I felt the need to leave a reviewFor my daughter’s birthday I ordered shirts, in LIGHT AQUA one month before the party – in case the print was no good and I had time to fix mistakes They all had exactly the same colour name and image on the site, just one for women and one for men I also ordered a romper All items had the same image designed for the frontThe men’s shirt came first I was very surprised it didn’t come with the other items, but no biggieNext came the women’s shirt Wrong colour I contacted customer service telling them they sent TURQUOISE and I was advised a reprint would be sent It did come rather quickly – but still in the wrong colour UnbelievableSo I sent an email with a photo comparing the tees and got no reply I finally had to call (long distance) to explain this foolishness, and David from customer service was very apologetic He said it should have been fix the first time and that he would advise that “Quality Control” should have been in place for the reprint but he would reach out to them with the photo and my message so it doesn’t happen again He could not promise it would arrive in time for the party but I wanted to try since the first reprint came quickly We are now days away from the party and guess what I got in the mail today? The t-shirt again in the WRONG COLOUR Now I’m fumingI called Customer Service and got hung up on twice The third time I spoke to someone named *** who was very snooty and was surprised I was asking for a FULL REFUND I couldn’t believe it! I have been MORE than patient and forgiving and I now have adult t-shirts that are USELESS to me because we don’t have matching tees – and guess what? The romper NEVER arrived I now have no time to order from another company because it’s too late – for the errors that ZAZZLE made! *** acted like he was doing ME a favour by issuing a refund The nerve of this customer service! In the event that they could even reprint, what are the chanced it would even be in the RIGHT colour LaughableZazzle needs to get their act together This was an EPIC fail and I’ll be sure to tell all my friends, event planner and vendor colleagues to avoid this company at all costs Fooled me twice, shame on me
The company advised me package was shipped on 12/and gave me a tracking # which shows it has not left San Diego Said they would send me another but it will not be here for my granddaughter's Xmas gift!
I ordered an item on Zazzle They guarantee 100% satisfaction but when I tried to go back in to return it, I was unable to bring up my account because they said I never placed an order! I had the receipt and emailed it to a different category of their stupid website only to get a condescending email back saying due to privacy and protocol they couldn't help me - have a nice day and please fill out our survey This company is a one-wayscam
I ordered birthday party invitations on 11/24/and paid over $extra t have them rush delivered to me before 12/1/I received them on 12/6/16, and cannot use them now because I received them too lateI want my money back
I was excited to receive my prints from Zazzle today but when I opened it up, I could not be more disappointed to put it mildlyThe image quality looks like a low resolution picture blown up way too big (even though these prints are considered "small" according to their own website)I could literally print out a higher quality image from my inkjet printer at homeThe quality is so bad I can see the actual pixelsHow did this escape quality control? Did any human eyes actually see these? This really burns me because I bought nice frames to match the exact size of these prints but I would be too embarrassed to put these up anywhereThere is no other way to put it except they look terrible and I don't understand how a company can be ok with the quality that these turned out
I ordered a lumbar pillow with my alumni logo (VT Hokies) and the pillow arrived clearly defective (clearly, no quality control) with white, bleached out spots I've tried to follow their RMA process with no luck Very disappointed in the lack of quality, quality control and inability to execute on their own RMA process very disappointed, won't buy from them again
Ordered from Zazzle on Dec , thinking that I would get it by Christmas , they promised delivery by Dec , didn't show contacted Zazzle twice within the next to weeks , they promised to expedite order Asap , Jan no order , need less to say canceled order ***
I have always had a good experience with ZazzleWhenever I started my business last year I was overwhelmed with how many options there were when it came to customizing business cardsSo I initially tried the first ones that popped up on google but they all seemed so basic (I'm a makeup artist so I wanted more for my cards.) Then, I stumbled upon Zazzle and the name alone won me overThen after seeing all the options that catered specifically to my profession I felt welcome and inspiredI Have been ordering from them ever sinceI had a small problem with my most recent order but one quick phone call and everything was taken care of with such respect and professionalism*** was the customer service agent to help me (and yes I have his permission to use his name on my review) and he was very friendly and help me sort my issue out in a jiffy! Will definitely continue to use! :)
Worst online shopping experience EVERProduct did not arrive before Christmas as it was supposed toThere was no communication from Zazzle about the delay until I emailed themThey then offered expedited shipping which didn't happenAnd the product was the worst quality possibleThere was no consistency in the sizingI emailed them times and only once did I get any type of response which was very generic and unhelpfulAnd calling them is uselessI waited for over mins on hold before I gave upI guess they were busy taking other complaintsI'm not sure how this company has an A+ rating but I would not give it b the courtesy of an F-!
I ordered two shirts on 1/I checked the status and was told they would arrive between 1/and 1/After not receiving them by this date, I emailed customer service and was told nothing except that my shipping had been upgraded for freeA week later, I was notified by customer service that my items weren’t in stock, asking what I’d like to do about itI should have been notified that my items weren’t in stock, if not when it was originally ordered, then certainly when I emailed wondering where my order wasThis is the first time I tried to order from them and was so excited to have the shirts for my son’s first birthdayHowever, after the ridiculous delay, lack of communication, and horrible customer service, I can guarantee I will never do so again
I placed an order on 6/paid $*** for several rolls of wrapping paper that were advertised as custom, high quality and 100% satisfaction guaranteedA week later, I received damaged, ink spotted, looks like they were printed on an ** printer at home- wrapping paperI immediately emailed your company and called to days later after not receiving a responseI was told on the phone that I should not worry and that I would shortly receive an email to attach photos of the damaged items for a refundAfter attaching photos, I was also told I would not need to send the merchandise back as it was not cost effective for your companyTwo days later I received a refund of $***I was told I was going to be fully refunded for the purchase amount of $*** as all of the items received were damaged and garbageAs soon as I saw the partial refund, I called your company- waited on hold for minutes just to be told that I was misinformed and that I needed to send it all backI then asked
Zazzle has arbitrarily cancelled entire orders without prior notice because they have claimed a copyright or trademark violationEven if there was one, they never asked me or gave me the opportunity to alter the design or just remove that particular item from the orderAfter doing this once, I insisted they give me a discount to make up for their lapses in customer service and common sense, and they gave me a code for a 50% discountBut when I tried to use it, they cancelled the order again, for the same alleged reasonWhen I proved to them I had permission to use the logo in question, I could not re-place that order with the discount, since the code was not good after being on that order, which they cancelledSo I insisted on them doing it for free, which they finally agreed to, but only for up to $98.44, even though the first order they cancelled was over that amountAnd then they placed the order without asking me or telling me in advance to see if I wanted to add or remove an
Zazzle is completely unreliable and inattentive to the customer needsI ordered business cards based on a past designNot only did zazzle misprint the order, the two replacement sets that were sent both arrived with the same errorIt’s been three months and they still have been unable to produce a single correct business cardCustomer service is totally incompetent and the quality of the product is a jokeI will never use Zazzle again
I did not have a positive experience with zazzle and I would not recommend them to anyoneWaste of time, and energy, you can get the same quality from *** for a fraction of the cost
They suck! I ordered something for my daughter's weddingWas told it would be delivered no later then August Today is August I still don't have it, they can't say when it will come, it still says they are making itIt was half page printed signsThey bumped up my shippingWhat a laughThere is nothing to ship and no response from them when I told them I wanted to cancel my order and get a refund
I ordered two embroidered hats for myself and my brother on June 26, Today is August and I still have not received the hatsI have called and emailed zazzle customer service but they say they can't tell me when these items will shipI feel like I've been scammed
I will never do business with Zazzle again and will discourage anyone I talk to not use them either! I ordered shirts on October 27th with an estimated delivery between Nov 3-7thThe charged my card for the full amount before the shirts were even madeAfter showing "making shirts" on my order on 11/I called and spoke to someone who barely spoke English who said they would refund the shipping upgrading it to over night and advised they were back logged and didn't know when the order would be fulfilledI agreed to waitAfter emails they sent a tracking number for delivery between 11/and 11/That's not overnight deliveryThree weeks to deliver shirtsThey have sent me emails stating they would refund me the $shippingStill no refundI wish I could give a Half star or less!
Horrible customer service and shipping, I ordered on 1/4/and paid for - day shipping , I check and never see a status, finally I call on the 12th and they say its shipping today and send me a tracking number on the 16th I check the tracking, and it still hasn't left their officeI call again on the 16th they tell me they don't know what happened and that I will have it on the 17th they will over night ithere we are the 20th and it is still states awayI would not spend another penny at this place
I will never use or recommend this company I ordered invitations and colored envelopes for my daughter's babyshower with $two day shipping They sent me white envelopes No invitations and no colored envelopes They offered a refund, but the baby shower us in weeks! Never again!!!
I ordered business cards from this company in 11/I was not please with the business cards that I orderedThey were poor quality and I would not as a result order from this business againA month later, I received a charge from this business stating I purchased something from them in the amount of $I contacted the merchantThey claim that I signed up for some free trial shipping service with their company although I have never received any email correspondence confirming my enrollment in any shipping service or any emails indicating I was being billed for such serviceIn my view, this is a fraudulent chargeI have been billed by this company in error and I would like this charge creditedIt is unacceptable to enroll customers in a free trial without their knowledge or consent and then when one makes an inquiry to refuse to credit this chargeAfter I ordered from them I was bombarded with spam from themI was bombarded with multiple emails to purchase products and I u
I am not one to complain normally, but because my experience has ended in complete frustration, I felt the need to leave a reviewFor my daughter’s birthday I ordered shirts, in LIGHT AQUA one month before the party – in case the print was no good and I had time to fix mistakes They all had exactly the same colour name and image on the site, just one for women and one for men I also ordered a romper All items had the same image designed for the frontThe men’s shirt came first I was very surprised it didn’t come with the other items, but no biggieNext came the women’s shirt Wrong colour I contacted customer service telling them they sent TURQUOISE and I was advised a reprint would be sent It did come rather quickly – but still in the wrong colour UnbelievableSo I sent an email with a photo comparing the tees and got no reply I finally had to call (long distance) to explain this foolishness, and David from customer service was very apologetic He said it should have been fix the first time and that he would advise that “Quality Control” should have been in place for the reprint but he would reach out to them with the photo and my message so it doesn’t happen again He could not promise it would arrive in time for the party but I wanted to try since the first reprint came quickly We are now days away from the party and guess what I got in the mail today? The t-shirt again in the WRONG COLOUR Now I’m fumingI called Customer Service and got hung up on twice The third time I spoke to someone named *** who was very snooty and was surprised I was asking for a FULL REFUND I couldn’t believe it! I have been MORE than patient and forgiving and I now have adult t-shirts that are USELESS to me because we don’t have matching tees – and guess what? The romper NEVER arrived I now have no time to order from another company because it’s too late – for the errors that ZAZZLE made! *** acted like he was doing ME a favour by issuing a refund The nerve of this customer service! In the event that they could even reprint, what are the chanced it would even be in the RIGHT colour LaughableZazzle needs to get their act together This was an EPIC fail and I’ll be sure to tell all my friends, event planner and vendor colleagues to avoid this company at all costs Fooled me twice, shame on me
The company advised me package was shipped on 12/and gave me a tracking # which shows it has not left San Diego Said they would send me another but it will not be here for my granddaughter's Xmas gift!
I ordered an item on Zazzle They guarantee 100% satisfaction but when I tried to go back in to return it, I was unable to bring up my account because they said I never placed an order! I had the receipt and emailed it to a different category of their stupid website only to get a condescending email back saying due to privacy and protocol they couldn't help me - have a nice day and please fill out our survey This company is a one-wayscam
I ordered birthday party invitations on 11/24/and paid over $extra t have them rush delivered to me before 12/1/I received them on 12/6/16, and cannot use them now because I received them too lateI want my money back
I was excited to receive my prints from Zazzle today but when I opened it up, I could not be more disappointed to put it mildlyThe image quality looks like a low resolution picture blown up way too big (even though these prints are considered "small" according to their own website)I could literally print out a higher quality image from my inkjet printer at homeThe quality is so bad I can see the actual pixelsHow did this escape quality control? Did any human eyes actually see these? This really burns me because I bought nice frames to match the exact size of these prints but I would be too embarrassed to put these up anywhereThere is no other way to put it except they look terrible and I don't understand how a company can be ok with the quality that these turned out
I ordered a lumbar pillow with my alumni logo (VT Hokies) and the pillow arrived clearly defective (clearly, no quality control) with white, bleached out spots I've tried to follow their RMA process with no luck Very disappointed in the lack of quality, quality control and inability to execute on their own RMA process very disappointed, won't buy from them again
Ordered from Zazzle on Dec , thinking that I would get it by Christmas , they promised delivery by Dec , didn't show contacted Zazzle twice within the next to weeks , they promised to expedite order Asap , Jan no order , need less to say canceled order ***
I have always had a good experience with ZazzleWhenever I started my business last year I was overwhelmed with how many options there were when it came to customizing business cardsSo I initially tried the first ones that popped up on google but they all seemed so basic (I'm a makeup artist so I wanted more for my cards.) Then, I stumbled upon Zazzle and the name alone won me overThen after seeing all the options that catered specifically to my profession I felt welcome and inspiredI Have been ordering from them ever sinceI had a small problem with my most recent order but one quick phone call and everything was taken care of with such respect and professionalism*** was the customer service agent to help me (and yes I have his permission to use his name on my review) and he was very friendly and help me sort my issue out in a jiffy! Will definitely continue to use! :)
Worst online shopping experience EVERProduct did not arrive before Christmas as it was supposed toThere was no communication from Zazzle about the delay until I emailed themThey then offered expedited shipping which didn't happenAnd the product was the worst quality possibleThere was no consistency in the sizingI emailed them times and only once did I get any type of response which was very generic and unhelpfulAnd calling them is uselessI waited for over mins on hold before I gave upI guess they were busy taking other complaintsI'm not sure how this company has an A+ rating but I would not give it b the courtesy of an F-!
I ordered two shirts on 1/I checked the status and was told they would arrive between 1/and 1/After not receiving them by this date, I emailed customer service and was told nothing except that my shipping had been upgraded for freeA week later, I was notified by customer service that my items weren’t in stock, asking what I’d like to do about itI should have been notified that my items weren’t in stock, if not when it was originally ordered, then certainly when I emailed wondering where my order wasThis is the first time I tried to order from them and was so excited to have the shirts for my son’s first birthdayHowever, after the ridiculous delay, lack of communication, and horrible customer service, I can guarantee I will never do so again
I placed an order on 6/paid $*** for several rolls of wrapping paper that were advertised as custom, high quality and 100% satisfaction guaranteedA week later, I received damaged, ink spotted, looks like they were printed on an ** printer at home- wrapping paperI immediately emailed your company and called to days later after not receiving a responseI was told on the phone that I should not worry and that I would shortly receive an email to attach photos of the damaged items for a refundAfter attaching photos, I was also told I would not need to send the merchandise back as it was not cost effective for your companyTwo days later I received a refund of $***I was told I was going to be fully refunded for the purchase amount of $*** as all of the items received were damaged and garbageAs soon as I saw the partial refund, I called your company- waited on hold for minutes just to be told that I was misinformed and that I needed to send it all backI then asked
Zazzle has arbitrarily cancelled entire orders without prior notice because they have claimed a copyright or trademark violationEven if there was one, they never asked me or gave me the opportunity to alter the design or just remove that particular item from the orderAfter doing this once, I insisted they give me a discount to make up for their lapses in customer service and common sense, and they gave me a code for a 50% discountBut when I tried to use it, they cancelled the order again, for the same alleged reasonWhen I proved to them I had permission to use the logo in question, I could not re-place that order with the discount, since the code was not good after being on that order, which they cancelledSo I insisted on them doing it for free, which they finally agreed to, but only for up to $98.44, even though the first order they cancelled was over that amountAnd then they placed the order without asking me or telling me in advance to see if I wanted to add or remove an