Entered into "Zazzle Black" for $years ago - auto-renewed this year (with no courtesy warning) and the DAY it renewed I requested the subscription be canceled and fee be refundedThey offered me the refund in a store creditI haven't bought from them in over yearsI don't want a credit, thank youWith no warning on renewal and contacting them the day of the renewal/purchase, they should credit the charge
Ordered a custom glass mug on May for my wife with her name and a photo on itWhat I received on May was a mug with someone else name, no photo and some totally irrelevant info on the glassClearly someone else's orderDespite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they messed upDespite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so! I want the item I ordered as well as a refund on the expedited shipping which I paid a significant amount of money for in order to have my item as quick as possible...even if they send it now, it will not be recieved within the timeframe for which I paid the extra expedited shipping!
I have been a loyal customer of Zazzl*** for years, and so I felt confident placing a large order with themI ordered matching business cards, letterhead and envelopes- totaling at a purchase price just under $The letterhead and business cards arrived on time, but the envelopes did notWhen they did arrive, the font was entirely too large for the provided space (not accurate to my selected size / proportion) and the envelopes were poorly manufacturedThe individual envelopes were not even correctly adhered, so I received scuffed, folded pieces of paperWhen I requested a refund / exchange I received canned answers detailing a lengthy return processThis is unacceptable when the complaint pertains to a manufacturing defect, especially as I have two products in the order that are dependent on the thirdZazzle was provided with photos of the irregular productThere was no offer to replace the envelopes in a timely manner or to make up for the blunder, only a generic "se
I ordered simple pages of stickers on 7/27/and still have not received them on 09/01/There was no contact from the company until I sent inquiries, and then I received vague responses and excuses about manufacturing delays When I called, the hold time was minutes, so I hung upI've ordered from this company twice in the past and received my order within one week This will be my last order
I signed up for a free trial of Zazzle Black, their free shipping program that typically has an annual feeI was charged for the service without any email warning me the charge was about to occur, and then on the SAME DAY I was charged for the service, without any use of it, I called customer service for a cancellation and a refund and was refused, saying that their policy is not to refund the charge for the service once the fee is chargedSo basically, I am paying for a service I have not and will not use
In February of I placed an order with this companyAt that time I felt compelled to sign up for a day free trial of "Zazzle Black", their annual fee shipping serviceWhen I received my order I was not 100% pleased with how it turned out and immediately cancelled "Zazzle Black" and was not charged the $*** annual feeNow, one year and days later, my *** account was charged $*** for Zazzle BlackI declined this service over a year agoAs evidence I point to the fact that I was not charged a year ago when the initial day trial endedThis is because I had cancelled the auto-renewal of this serviceI have contacted the company and I was refused a refundI think having a service that "reactivates" itself without a customers permission is very questionable business practice and I want an immediate refund
As a new customer, I'm delighted with Zazzle Customer service is prompt & willingly allowed me to exchange a purchase for a smaller size The product is of high quality too
Stay away from ZazzleThey are an open marketplace, meaning that the things you see you might not be able to actually getI ordered an overpriced, but perfect T-shirt from their designs, only to be told that I could not get it AFTER being on hold for over minutesI'll take my business to places with actual products
I am a seriously grieving widow who ordered Memorial Service of Programs from Zazzle for my husband's memorial service this coming weekendThey promised a delivery of Thursday/Friday before the service was scheduledI agreed to pay an extra $for expedited deliveryThat gave them almost one full week to fulfill the order
I checked on the order status because as of today (Thursday) nothing had been sent to me other than my order was received last Saturday Customer Service said they'd call production and only learned that the order was "still in production" She promised to follow up and dutifully she did BUT "it still hasn't been queued for shipmentI sincerely apologize for the inconvenience."
What am I even supposed to do?!?! I don't even know how to proceed with only hours notice prior to leaving for the funeral location
I would give the company ZERO stars for a) lack of communication with customers; b) over promising their services; c) stating "100% customer satisfaction" I am literally in tears I HATE this company!
Terrible, terrible, terrible customer service and production times Almost a month in and still waiting on Return Address Labels that we ordered from them for our Wedding Invitations Same M.Oas mentioned in previous complaints on here: - minute wait times, customer service agents who give you the run-around and make promises once you get them on the line, and shoddy, vague responses via email, if you get a response at all! I'm amazed this company is still in business, because they have some super shady practices *** *** *** *** *** ** *** *** ** ** *** *** * *** *** ** * ** * *** *** *** *** *** *** *** *** *** *** Bottom line: don't do business with this company if you are on a time constraint or if you expect your product to be delivered in a timely manner by respectful professionals They will NOT deliver your product on time, and they will NOT treat you like a paying customer in helping to expedite your order
I was on the Zazzle website and didn't know how to submit an IPhone picture to them for a ceratain item I wantedAnd, the 25% off sale was over that nightSo I sent them an emaile inquiring how I would go about sending the photoSo not only did I get a response, Shane also gave me 30% off my order!
My package was lost in the mail and Zazzle was quick to fix the situation by offering a replacement The package was delivered two days later either way Thank You for the quick response
I ordered some table number cards on August 24, They were supposed to be delivered between September and September On September 13, my order was still listed as "In Production" and had not been shippedI contacted the company through their website and I got an email the next day that said they had updated my shipping status to 1-day shippingOn September 18, I checked my order status again and it was still listed as in productionI emailed the company againI got no responseToday is September and I have yet to receive my order
I placed orders on 12/4/and 12/5/Actually, I placed several orders on 12/5/I did not receive my order from 12/and I did not receive one from 12/I need these items for an event on TOMORROWI reached out to the company and I did not receive a good responseI checked the tracking on both orders afterwardsOne appears to be in routeThe other one has not updated and is still in CALIFORNIAThis is not acceptableThey did not deliver my product as promisedI ordered in plenty of timeWhen I inquired, thee has not been good feedback
I would like to post a positive response to a recent "chat" I had with *** @ ZazzleI had asked if they accept VISA gift cards, and after a short pause, I was told that they doI am new to online purchasing so this prompted me to learn more about gift cards (debit cards) and electronic money transfersI learned quite a bit
Really shady company who tries to trick you into surprise monthly charges via PayPal billing agreementsWord of advice: after each purchase, make sure to cancel the billing agreement via PayPal rather than relying on them to honor your request to no charge you for nonsense monthly membershipsThe fact that they even have monthly memberships for a business that you might use every few months at most should already raise some alarms
Placed an order for business cards on 7/26/and paid for Express DeliveryDelivery date given by Zazzle was charted to be less than daysA month later I have yet to receiveI have phoned and been on hold for a minimum hold time of minutesI have emailedI have phone the corporate officeToday, August 24, I am finding their printers have been down for over a monthThis WAS and STILL is not mentioned on their websiteThey give dates of delivery on their website, collect your money in full, and give NO information what-so-ever that their printers are down and have beenI find this FRAUD to collect your money (especially for expedited orders), give delivery date to this very moment, and FAIL TO MENTION their printers are down! I demand an F rating of this business and SOMETHING to be doneThis is FRAUDTheir website DO NOT mention any delays or issues only collect your moneyThis is absolutely unacceptableI am stunned a business who has been operating this long, and r
Entered into "Zazzle Black" for $years ago - auto-renewed this year (with no courtesy warning) and the DAY it renewed I requested the subscription be canceled and fee be refundedThey offered me the refund in a store creditI haven't bought from them in over yearsI don't want a credit, thank youWith no warning on renewal and contacting them the day of the renewal/purchase, they should credit the charge
Ordered a custom glass mug on May for my wife with her name and a photo on itWhat I received on May was a mug with someone else name, no photo and some totally irrelevant info on the glassClearly someone else's orderDespite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they messed upDespite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so! I want the item I ordered as well as a refund on the expedited shipping which I paid a significant amount of money for in order to have my item as quick as possible...even if they send it now, it will not be recieved within the timeframe for which I paid the extra expedited shipping!
I have been a loyal customer of Zazzl*** for years, and so I felt confident placing a large order with themI ordered matching business cards, letterhead and envelopes- totaling at a purchase price just under $The letterhead and business cards arrived on time, but the envelopes did notWhen they did arrive, the font was entirely too large for the provided space (not accurate to my selected size / proportion) and the envelopes were poorly manufacturedThe individual envelopes were not even correctly adhered, so I received scuffed, folded pieces of paperWhen I requested a refund / exchange I received canned answers detailing a lengthy return processThis is unacceptable when the complaint pertains to a manufacturing defect, especially as I have two products in the order that are dependent on the thirdZazzle was provided with photos of the irregular productThere was no offer to replace the envelopes in a timely manner or to make up for the blunder, only a generic "se
I ordered simple pages of stickers on 7/27/and still have not received them on 09/01/There was no contact from the company until I sent inquiries, and then I received vague responses and excuses about manufacturing delays When I called, the hold time was minutes, so I hung upI've ordered from this company twice in the past and received my order within one week This will be my last order
I signed up for a free trial of Zazzle Black, their free shipping program that typically has an annual feeI was charged for the service without any email warning me the charge was about to occur, and then on the SAME DAY I was charged for the service, without any use of it, I called customer service for a cancellation and a refund and was refused, saying that their policy is not to refund the charge for the service once the fee is chargedSo basically, I am paying for a service I have not and will not use
In February of I placed an order with this companyAt that time I felt compelled to sign up for a day free trial of "Zazzle Black", their annual fee shipping serviceWhen I received my order I was not 100% pleased with how it turned out and immediately cancelled "Zazzle Black" and was not charged the $*** annual feeNow, one year and days later, my *** account was charged $*** for Zazzle BlackI declined this service over a year agoAs evidence I point to the fact that I was not charged a year ago when the initial day trial endedThis is because I had cancelled the auto-renewal of this serviceI have contacted the company and I was refused a refundI think having a service that "reactivates" itself without a customers permission is very questionable business practice and I want an immediate refund
minutes on hold then disconnectedStill no satisfactionWorst experience possible
As a new customer, I'm delighted with Zazzle Customer service is prompt & willingly allowed me to exchange a purchase for a smaller size The product is of high quality too
Order was wrong and incompleteVery dissatisfied
Stay away from ZazzleThey are an open marketplace, meaning that the things you see you might not be able to actually getI ordered an overpriced, but perfect T-shirt from their designs, only to be told that I could not get it AFTER being on hold for over minutesI'll take my business to places with actual products
I am a seriously grieving widow who ordered Memorial Service of Programs from Zazzle for my husband's memorial service this coming weekendThey promised a delivery of Thursday/Friday before the service was scheduledI agreed to pay an extra $for expedited deliveryThat gave them almost one full week to fulfill the order
I checked on the order status because as of today (Thursday) nothing had been sent to me other than my order was received last Saturday Customer Service said they'd call production and only learned that the order was "still in production" She promised to follow up and dutifully she did BUT "it still hasn't been queued for shipmentI sincerely apologize for the inconvenience."
What am I even supposed to do?!?! I don't even know how to proceed with only hours notice prior to leaving for the funeral location
I would give the company ZERO stars for a) lack of communication with customers; b) over promising their services; c) stating "100% customer satisfaction" I am literally in tears I HATE this company!
Terrible, terrible, terrible customer service and production times Almost a month in and still waiting on Return Address Labels that we ordered from them for our Wedding Invitations Same M.Oas mentioned in previous complaints on here: - minute wait times, customer service agents who give you the run-around and make promises once you get them on the line, and shoddy, vague responses via email, if you get a response at all! I'm amazed this company is still in business, because they have some super shady practices *** *** *** *** *** ** *** *** ** ** *** *** * *** *** ** * ** * *** *** *** *** *** *** *** *** *** *** Bottom line: don't do business with this company if you are on a time constraint or if you expect your product to be delivered in a timely manner by respectful professionals They will NOT deliver your product on time, and they will NOT treat you like a paying customer in helping to expedite your order
I was on the Zazzle website and didn't know how to submit an IPhone picture to them for a ceratain item I wantedAnd, the 25% off sale was over that nightSo I sent them an emaile inquiring how I would go about sending the photoSo not only did I get a response, Shane also gave me 30% off my order!
My package was lost in the mail and Zazzle was quick to fix the situation by offering a replacement The package was delivered two days later either way Thank You for the quick response
I ordered some table number cards on August 24, They were supposed to be delivered between September and September On September 13, my order was still listed as "In Production" and had not been shippedI contacted the company through their website and I got an email the next day that said they had updated my shipping status to 1-day shippingOn September 18, I checked my order status again and it was still listed as in productionI emailed the company againI got no responseToday is September and I have yet to receive my order
I placed orders on 12/4/and 12/5/Actually, I placed several orders on 12/5/I did not receive my order from 12/and I did not receive one from 12/I need these items for an event on TOMORROWI reached out to the company and I did not receive a good responseI checked the tracking on both orders afterwardsOne appears to be in routeThe other one has not updated and is still in CALIFORNIAThis is not acceptableThey did not deliver my product as promisedI ordered in plenty of timeWhen I inquired, thee has not been good feedback
I would like to post a positive response to a recent "chat" I had with *** @ ZazzleI had asked if they accept VISA gift cards, and after a short pause, I was told that they doI am new to online purchasing so this prompted me to learn more about gift cards (debit cards) and electronic money transfersI learned quite a bit
Really shady company who tries to trick you into surprise monthly charges via PayPal billing agreementsWord of advice: after each purchase, make sure to cancel the billing agreement via PayPal rather than relying on them to honor your request to no charge you for nonsense monthly membershipsThe fact that they even have monthly memberships for a business that you might use every few months at most should already raise some alarms
Placed an order for business cards on 7/26/and paid for Express DeliveryDelivery date given by Zazzle was charted to be less than daysA month later I have yet to receiveI have phoned and been on hold for a minimum hold time of minutesI have emailedI have phone the corporate officeToday, August 24, I am finding their printers have been down for over a monthThis WAS and STILL is not mentioned on their websiteThey give dates of delivery on their website, collect your money in full, and give NO information what-so-ever that their printers are down and have beenI find this FRAUD to collect your money (especially for expedited orders), give delivery date to this very moment, and FAIL TO MENTION their printers are down! I demand an F rating of this business and SOMETHING to be doneThis is FRAUDTheir website DO NOT mention any delays or issues only collect your moneyThis is absolutely unacceptableI am stunned a business who has been operating this long, and r
Despite THREE attempts, they refuse to UNSUBSCRIBE me!