I placed an order on 2/4/with a projected delivery date of 2/12/16-2/16/(Premium delivery)However, my order is still listed as PROCESSINGI placed an order of customized pillows on 2/4/at 6:am PST with premium deliveryMy order number is ***I was given the estimated delivery date of 2/12/16-2/16/However, my order status as of today remains PROCESSINGI sent ZAZZLE an email on 2/11/requesting a status of my orderI received a reply immediately indicating " We sincerely apologize for the delay on your current Zazzle order." "We have contacted our production team and we are working diligently with them to produce your order." In the meantime we have upgraded your shipping to a faster method as a courtesy"I sent another email on 2/12/and received a reply indicating "Because we are a print on demand company, all of our products require manufacturing time prior to being queued for shipment." An order for custom pillows, such as yours, genera
advertising on Women's T-shirtReceived 2XL t-shirt as a giftOnline description says that these shirts "Run small"This is a ridculous statement to cover up the fact that they're selling children's T-shirts for adult pricesAdvertised 100% satisfaction is also a jokeI'll have to pay postage to send my gift back to them
Paid extra for shipping to get business cards before a conference days later and after the conference I get the cards After contacting customer support, I get standard verbiage Seriously? Watch that Net Promoter Score drop like a rock! Good luck raising any more; hope your profitable
I purchased a photo mug for Father's Day and it was beautiful! I will definitely use this site again My product came in quickly and on time! Very satisfied
I love my purchases from Zazzle and the customer service representatives are very kind and patientI previously attempted to order custom shirts but when I went to check out my orders were cancelled due to copy rightsI called customer service and eventho I was bummed my order was cancelled the customer service rep was kind enough to explain why
On July 14th I ordered invitations and a Custom Wood Poster from ZazzleI also signed up for "Zazzle Black", a promotional program that upgraded my shippingI received the invitations about weeks laterNow we are a month + days away from original order date, and I have yet to receive the Custom wood posterI have emailed zazzle multiple timesThey told me that they have upgraded my shippingI responded that this option is not helpful because the item is already a month overdueThen they told me that there are production delaysI need this item for a baby showerIt is too late to order from anywhere else
BUYER BEWARE! I placed a time sensitive, wedding-related order for custom stamps on 8/1/The production time promised was 2-days and an additional 4-days shippingI have ordered from this company previously and received my order on the 4th day, no issuesAs of today, the status of my order still says it's in production and the promised delivery timeframe in my order details has all of the sudden been removed by the companyI contacted customer service a few days ago via e-mail inquiring about the status of my order and they "could not give me a production or delivery ETA at this time." Today I gave them a call and was put on hold for minutes before reaching a customer service repThe guy took me in circles, telling me he could not give me an ETA but "rest assured" he has bumped my order up in priority and upgraded my shippingBut the more questions I asked and the deeper I dug for answers, the more he stuttered and got flusteredAt one point he let it slip that their printers were brokenI asked him for a partial refund for the trouble since he admitted it was their fault and while I was on hold once more, I decided to do an Internet searchLow and behold, lots of new negative reviews have been popping up within the past couple weeks and even more within the past day or twoEveryone's problem is the same - they have not received their orders and have been given various excuses such as printers being broken, their company moving facilities, and running out of materials, items being out of stock, etcI verified that the company did indeed move locations in recent months and I'm not sure what the problem is, but they obviously cannot produce the orders customers are placing for whatever reason and they are continuing to lie to their customers! Why not list a longer/delayed production time on their website? Why not shut down temporarily until they solve whatever issues are going on there? They are clearly trying to milk unsuspecting customers of their money to keep themselves in businessTERRIBLE! DO NOT ORDER FROM THIS COMPANY, STAY FAR FAR AWAY! They should and probably will go out of business soon because of thisI contacted my credit card company today for a full refundI will not be giving this company any more of my time or money, they are crooks!
On February 13th I ordered one pillow from Zazzle after finding an ad on PinterestOn February 14th I received an email stating that it had been shipped, and I would be receiving it in 4-business daysAfter days the package has appeared to make no progress so I reached out to customer serviceThe package was considered missing, and a replacement was startedOn February 22nd I recieved another email that the package had shipped via next day air due to the first package going missingIt is now February 27th, and the package has gone missing once againCustomer service gave me little to no explaination on how a package can go “missing” twice, they did not seem to care that I was upset, they had zero sense of urgency to make it right, and offered no resolutionI finally said that if I do not receive confirmation of a refund in hours I will be contacting my bank, which prompted a responseI do not believe the package was ever even shipped, and I am not confident that this business is able to even handle a one unit orderI will never use this company again, and do not recommend this to others
THIS COMPLAINT ALSO INCLUDES THEIR ADVERTISEMENT FOR THE DELIVERY DATESI ordered a card on 1/8/I paid twenty plus dollars to have it delivered by the 11th AT THE LATEST (they said it would arrive between the 10th and 11th)Come to find out IT WAS SHIPPED ON THE 11TH! THE LAST OF THE TWO DAYS THAT I WAS SUPPOSED TO RECEIVE IT! This was a very special card that I needed by a certain dateThe lady from customer service said it was delayed by a day while simultaneously telling me it might get here tomorrow (1/13/17)I said even with the "delay" it should have been here by the 12th (today) at the latestShe also said it took two days for the card to be produced, then approximately three days to shipI don't understand why a business would advertise that it will be here by a certain amount if they know they can't hold up to that dateAt first, they said they would credit my account on their website for future purchase and I said no, I wanted an actual refund, which they did doT
I could not be happier with ZazzleThe quality is excellent and consistent in everything I've ordered (customized posters, mug, art posters of different sizes and decorator art pillows)Things come quicklyFabulous!
I am going to email customer support soon, but overall my experience with Zazzle so far has been amazing! I ordered customizable buttons, and although I only received of them, I am so happy with the I got I only want to go back and order more (plus buying the missing one again)
Zazzle give an excellent service and the invitation cards I ordered from them were perfect and as described on their website Would definitely recommend Zazzle to family and friends
One of the worst companies I have ever dealt withIncorrect products shipped weeks late, replacement item not sent weeks later, and no form of compensation whatsoeverGeneric emails sent in attempt to update me on the delayed/non-existent status of my ordersWaste of time, waste of money and just an overall horrible experienceDO NOT ORDER WITH THIS COMPANY
Unresponsive and Unreliable! I placed an order on December My order status says it is supposed to be delivered December - 13th It is the 21st of December and my order status still indicates that delivery timeframe even though I've emailed them three times asking them for an update They have not responded and now I'm trying to cancel it as I will not get the order in time for Christmas
I had made a guitar case on this site and placed my order on 4-21-They took the money out of my account and did not provide me with a shipping confirmation or anythingWhen trying to contact customer service, they say I terminated my account back In JanuaryThis is bogusI want my guitar case immediately
My grandson is a history buff so I purchased some items for his birthday that is coming soonI know he will love the things I purchased and I am glad I found a place to buy tees, mugs, and pictures of the people in history that he admiresShipping went really wellI got everything on the day that it was expectedEverything I purchased was of good quality and I was pleased with my purchaseI know I will be buying from Zazzle again
I made a purchase of custom t-shirts for xmas on November These were gifts my year old daughter designed for her grandparents who live out of townI received my order on November and included were FOUR shirts instead of five and one of the shirts was supposed to be an American Apparel men's medium and it was another brand women's mediumI called customer service and spoke to *** on November I submitted the required picture of wrong item via email to *** and received notification that they would be reprinting and express shipping my itemsSince then, I made the following calls since I still as of today, December 19, do not have my correct items: 12/spoke to *** in customer service who refunded my shipping and indicated that my items would be sent in time for me to send out of state to grandparentsI received another email notification that my items were being reprinted12/spoke to *** who indicated that my resubmitted/corrected order was entered wrong a
Be carefulThey promise a percent satisfaction guarantee and have a lot of stipulationsThey require you to pay for the product to be sent back and checked before issuing a refund or a creditThe process can take as long as a month to get a refundI ordered wedding invitations that mentioned Rose gold foil - and in fact they did not have any foilThere was no warning or clarification on the inviteThis was very deceivingThey also initially responded to my complaint by telling me they would give me a credit within one business day and I would not have to send the product backFollowing that, they retracted the statement in the next email and wouldn't honor what they originally told meSuper disappointed in their guarantee and service and would not recommend
I placed an order on 2/4/with a projected delivery date of 2/12/16-2/16/(Premium delivery)However, my order is still listed as PROCESSINGI placed an order of customized pillows on 2/4/at 6:am PST with premium deliveryMy order number is ***I was given the estimated delivery date of 2/12/16-2/16/However, my order status as of today remains PROCESSINGI sent ZAZZLE an email on 2/11/requesting a status of my orderI received a reply immediately indicating " We sincerely apologize for the delay on your current Zazzle order." "We have contacted our production team and we are working diligently with them to produce your order." In the meantime we have upgraded your shipping to a faster method as a courtesy"I sent another email on 2/12/and received a reply indicating "Because we are a print on demand company, all of our products require manufacturing time prior to being queued for shipment." An order for custom pillows, such as yours, genera
advertising on Women's T-shirtReceived 2XL t-shirt as a giftOnline description says that these shirts "Run small"This is a ridculous statement to cover up the fact that they're selling children's T-shirts for adult pricesAdvertised 100% satisfaction is also a jokeI'll have to pay postage to send my gift back to them
Paid extra for shipping to get business cards before a conference days later and after the conference I get the cards After contacting customer support, I get standard verbiage Seriously? Watch that Net Promoter Score drop like a rock! Good luck raising any more; hope your profitable
I purchased a photo mug for Father's Day and it was beautiful! I will definitely use this site again My product came in quickly and on time! Very satisfied
I love my purchases from Zazzle and the customer service representatives are very kind and patientI previously attempted to order custom shirts but when I went to check out my orders were cancelled due to copy rightsI called customer service and eventho I was bummed my order was cancelled the customer service rep was kind enough to explain why
On July 14th I ordered invitations and a Custom Wood Poster from ZazzleI also signed up for "Zazzle Black", a promotional program that upgraded my shippingI received the invitations about weeks laterNow we are a month + days away from original order date, and I have yet to receive the Custom wood posterI have emailed zazzle multiple timesThey told me that they have upgraded my shippingI responded that this option is not helpful because the item is already a month overdueThen they told me that there are production delaysI need this item for a baby showerIt is too late to order from anywhere else
BUYER BEWARE! I placed a time sensitive, wedding-related order for custom stamps on 8/1/The production time promised was 2-days and an additional 4-days shippingI have ordered from this company previously and received my order on the 4th day, no issuesAs of today, the status of my order still says it's in production and the promised delivery timeframe in my order details has all of the sudden been removed by the companyI contacted customer service a few days ago via e-mail inquiring about the status of my order and they "could not give me a production or delivery ETA at this time." Today I gave them a call and was put on hold for minutes before reaching a customer service repThe guy took me in circles, telling me he could not give me an ETA but "rest assured" he has bumped my order up in priority and upgraded my shippingBut the more questions I asked and the deeper I dug for answers, the more he stuttered and got flusteredAt one point he let it slip that their printers were brokenI asked him for a partial refund for the trouble since he admitted it was their fault and while I was on hold once more, I decided to do an Internet searchLow and behold, lots of new negative reviews have been popping up within the past couple weeks and even more within the past day or twoEveryone's problem is the same - they have not received their orders and have been given various excuses such as printers being broken, their company moving facilities, and running out of materials, items being out of stock, etcI verified that the company did indeed move locations in recent months and I'm not sure what the problem is, but they obviously cannot produce the orders customers are placing for whatever reason and they are continuing to lie to their customers! Why not list a longer/delayed production time on their website? Why not shut down temporarily until they solve whatever issues are going on there? They are clearly trying to milk unsuspecting customers of their money to keep themselves in businessTERRIBLE! DO NOT ORDER FROM THIS COMPANY, STAY FAR FAR AWAY! They should and probably will go out of business soon because of thisI contacted my credit card company today for a full refundI will not be giving this company any more of my time or money, they are crooks!
On February 13th I ordered one pillow from Zazzle after finding an ad on PinterestOn February 14th I received an email stating that it had been shipped, and I would be receiving it in 4-business daysAfter days the package has appeared to make no progress so I reached out to customer serviceThe package was considered missing, and a replacement was startedOn February 22nd I recieved another email that the package had shipped via next day air due to the first package going missingIt is now February 27th, and the package has gone missing once againCustomer service gave me little to no explaination on how a package can go “missing” twice, they did not seem to care that I was upset, they had zero sense of urgency to make it right, and offered no resolutionI finally said that if I do not receive confirmation of a refund in hours I will be contacting my bank, which prompted a responseI do not believe the package was ever even shipped, and I am not confident that this business is able to even handle a one unit orderI will never use this company again, and do not recommend this to others
THIS COMPLAINT ALSO INCLUDES THEIR ADVERTISEMENT FOR THE DELIVERY DATESI ordered a card on 1/8/I paid twenty plus dollars to have it delivered by the 11th AT THE LATEST (they said it would arrive between the 10th and 11th)Come to find out IT WAS SHIPPED ON THE 11TH! THE LAST OF THE TWO DAYS THAT I WAS SUPPOSED TO RECEIVE IT! This was a very special card that I needed by a certain dateThe lady from customer service said it was delayed by a day while simultaneously telling me it might get here tomorrow (1/13/17)I said even with the "delay" it should have been here by the 12th (today) at the latestShe also said it took two days for the card to be produced, then approximately three days to shipI don't understand why a business would advertise that it will be here by a certain amount if they know they can't hold up to that dateAt first, they said they would credit my account on their website for future purchase and I said no, I wanted an actual refund, which they did doT
I could not be happier with ZazzleThe quality is excellent and consistent in everything I've ordered (customized posters, mug, art posters of different sizes and decorator art pillows)Things come quicklyFabulous!
I am going to email customer support soon, but overall my experience with Zazzle so far has been amazing! I ordered customizable buttons, and although I only received of them, I am so happy with the I got I only want to go back and order more (plus buying the missing one again)
Zazzle give an excellent service and the invitation cards I ordered from them were perfect and as described on their website Would definitely recommend Zazzle to family and friends
One of the worst companies I have ever dealt withIncorrect products shipped weeks late, replacement item not sent weeks later, and no form of compensation whatsoeverGeneric emails sent in attempt to update me on the delayed/non-existent status of my ordersWaste of time, waste of money and just an overall horrible experienceDO NOT ORDER WITH THIS COMPANY
Had a wonderful experience with the company Zazzle
after months of waiting for my doormat, they sent out totally the wrong order, reordered again and still got it wrong
I give up!
lucky to get a star
Unresponsive and Unreliable! I placed an order on December My order status says it is supposed to be delivered December - 13th It is the 21st of December and my order status still indicates that delivery timeframe even though I've emailed them three times asking them for an update They have not responded and now I'm trying to cancel it as I will not get the order in time for Christmas
I had made a guitar case on this site and placed my order on 4-21-They took the money out of my account and did not provide me with a shipping confirmation or anythingWhen trying to contact customer service, they say I terminated my account back In JanuaryThis is bogusI want my guitar case immediately
My grandson is a history buff so I purchased some items for his birthday that is coming soonI know he will love the things I purchased and I am glad I found a place to buy tees, mugs, and pictures of the people in history that he admiresShipping went really wellI got everything on the day that it was expectedEverything I purchased was of good quality and I was pleased with my purchaseI know I will be buying from Zazzle again
I made a purchase of custom t-shirts for xmas on November These were gifts my year old daughter designed for her grandparents who live out of townI received my order on November and included were FOUR shirts instead of five and one of the shirts was supposed to be an American Apparel men's medium and it was another brand women's mediumI called customer service and spoke to *** on November I submitted the required picture of wrong item via email to *** and received notification that they would be reprinting and express shipping my itemsSince then, I made the following calls since I still as of today, December 19, do not have my correct items: 12/spoke to *** in customer service who refunded my shipping and indicated that my items would be sent in time for me to send out of state to grandparentsI received another email notification that my items were being reprinted12/spoke to *** who indicated that my resubmitted/corrected order was entered wrong a
Be carefulThey promise a percent satisfaction guarantee and have a lot of stipulationsThey require you to pay for the product to be sent back and checked before issuing a refund or a creditThe process can take as long as a month to get a refundI ordered wedding invitations that mentioned Rose gold foil - and in fact they did not have any foilThere was no warning or clarification on the inviteThis was very deceivingThey also initially responded to my complaint by telling me they would give me a credit within one business day and I would not have to send the product backFollowing that, they retracted the statement in the next email and wouldn't honor what they originally told meSuper disappointed in their guarantee and service and would not recommend