Terrible, terrible, terrible customer service and production times Almost a month in and still waiting on Return Address Labels that we ordered from them for our Wedding Invitations Same M.Oas mentioned in previous complaints on here: - minute wait times, customer service agents who give you the run-around and make promises once you get them on the line, and shoddy, vague responses via email, if you get a response at all! I'm amazed this company is still in business, because they have some super shady practices [redacted] Bottom line: don't do business with this company if you are on a time constraint or if you expect your product to be delivered in a timely manner by respectful professionals They will NOT deliver your product on time, and they will NOT treat you like a paying customer in helping to expedite your order
Zazzle owes me $23,in commissions for products I've sold through themThey're dragging their heels paying meI want my moneyMy Zazzle store is [redacted]
I paid for expedited shipping from zazzle [redacted] November 26th with an allowance of day processingThe shipping GAURANTEE that I paid for was 6-business daysIt has now been almost weeks and the order hasn't been shipped yet - only that a shipping label has begun but it is not in the hands of UPS which is the carrier that has been paid for this shipmentWhen I called the company they informed me that this is because I have chosen to ship to Canada without using the Canadian domainHowever, no where on the website does it say that there is an additional wait to ship to Canada....my email still says that I should have expected it within 6-business days and when I checked out there was no warning or option to switch to a canadian domainI still do not have this product and the company is not handling thisThey will not issue me a refund even though they are practicing sleazey business tactics by having "fine print" in their check out process that they do not disclose with co
First and last Zazzle order Forgot to use my coupon and called and emailed IMMEDIATELY I was told they could not credit coupon They suggested canceling the order, then reordering-which, I did, IMMEDIATELY, Instead of cancelling my order, they stalled in responding and rushed my order out-emailed me that my stuff was on it's way.....THEN responded to my cancellation, again, it was TOO LATE?? Order already on it's way Total scam and BS Closing my shop and writing my reviews, returning my items and ordering from a reputable and reliable source.....never to return to Zazzle Have not yet seen my items to comment on quality, not can I review the return policy, YET I will be back to review on that
I ordered thank you cardsIt was my first time using ZazzleThe cards came on time and they exceeded my expectationsI will definitely use Zazzle[redacted] again
I have earned about $on ZazzleThere is a benchmark of $in sales in order to be paid out AND once a year sales are to be sent regardless of amount accruedI have never been paid in four years from ZazzleI recently deleted my account at Zazzle, thinking that would release the fundsMy account is STILL activeHowever, now I can't login, I just attempted to reset my password twiceI called corporate headquarters last week and left a messageNo reply[redacted]
I was very unhappy not only with my products but with the way customer service responded to my concernsAfter talking with customer service I *do [redacted] have a better understanding of how Zazzle works -- and would not make the same ordering mistake twice -- but what I've learned is basically that they don't care if their products are cheap or that descriptions are misleadingThere are a number of ways they could improve product descriptions and increase customer satisfaction, but every response I got from customer service amounted to "Sure, but Zazzle doesn't care enough to bother." The free returns they offer, their "100% satisfaction guarantee", is a joke because they know that for most people it's not worth paying $return shipping for a $box of disappointing thank you cards (or whatever)They misrepresent products and are counting on you being too busy/lazy/frustrated to demand a refundFor the uninitiated, Zazzle is a site that offers printed products designed by multiple user-designers (meaning anyone can sign up for an account as a designer and sell "custom" business cards, greeting cards, tote bags, mugs, etc)Similar to Cafe PressI ordered several products from one designer, which were all labeled as "Kraft paper" with "gold foil"NONE of the products I received (gift tags, business cards, stickers, labels) had gold foil printingPlease note that the products were not described as "imitation gold foil" or "gold foil effect" but rather simply represented as gold foil on kraft paperZazzle customer service responded by telling me they do not sell "metal" business cards and that product titles should not be used to determine what the product actually is (the customer service rep seemed to have zero understanding of what gold foil stamping is and that it is VERY common for stationary and does not involve "metal")Strangely, SOME of the items actually did come on kraft paperOthers came on white paper printed to look like kraft paperThe inconsistency is confusing and makes it hard for the consumer to anticipate what type of product they are ACTUALLY gettingIn both the case of the "gold foil" and the "kraft paper", the imitation/effect was extremely poorly executed, not a reasonable facsimile of the real thingWhen I suggested to zazzle that they implement some sort of quality control or design oversight to prevent their freelance designers from misrepresenting products, the response was simply that they allow their designers "freedom" to name items whatever they wantSo, they are giving their designers the freedom to mislead or straight up lie to customersApparently Zazzle would have no problem with me designing and selling a business card that's black type on white paper but giving it a title/description of "Solid Gold Truck with Flower Garland" or whateverAnd when the customer complains, Zazzle will tell them I have the "freedom" to represent my design however I wantI would not shop there again under any circumstances
I placed an order [redacted] at the end of DecemberI paid for expedited shippingThe package was delivered on January 2, I ordered invitations and there were only envelopesI spoke to a gentlemen on Thursday who said that he would expedite the envelopes for a delivery of ThursdayThey were not delivered on Thursday January 4, I called that same say and spoke with Robert who was not helpful at all and said that he was not sure why the envelopes had not been mailed out yetHe "escalated" the issue and said that they may or may nor be delivered on Monday January 8, 2018, but he cannot guarantee itI spoke to his supervisor Pat who was equally unhelpfulThe party that I am hosting is FEBRUARY 3, AND I NEED TO MAIL THE REST OF THE INVITATIONS WITH ENVELOPES SOONER THAN ASAP and no one Is able to figure out how to get ENEVELOPES to me expeditiouslyTo top it off, they also told me to call back if I do not receive a tracking numberThey're hold tim
I placed my first order with Zazzle on July 13, Some address labels no big deal They never came I called and tried to hold for more than mins each time but no way! I emailed them a couple times for explanation or to cancel but still no reply! I am reading this same problem from others online so [redacted] up with ZazzleI want an answer or a refund nowHelp!
On November 7th I discovered a charge of $from Zazzle recorded that day on my Paypal accountI have no recollection of ever doing business with ZazzleIt was the first and only charge I recall ever having been made to my Paypal account by ZazzleI notified Paypal and immediately got an email letting me know future charges had been suspendedHere is a copy the email I sent to [redacted] the next day: Zazzle Customer Service, Earlier today, after twice calling, being put on hold and having my call disconnected, on the third try I spoke with a customer service rep about the unauthorized $charge fro Zazzle on my Paypal account[Yesterday I contacted Paypal and was promptly emailed: "This email confirms that you have cancelled your billing agreement with Zazzle *** No further payments will be made from your PayPal account to this merchant"The Zazzle rep said something about a trial charge for future shipping that had expired - from 2015!?, then told me
This company claims "If you're not happy with it, we'll take it backIt's that simple" It has certainly not been made simple for meI've been hassled with trying to get a refund on a defective productI don't want the alternative shirt offeredI requested a refund and I'm being told I can only have a Zazzle account creditThat was not my understandingI understood it that I would be issued a credit card refund and would then just need to place an order for the alternative if I still wished toI have also filed a claim with my credit card company as I am disputing the only resolution that Zazzle [redacted] has offeredSo much for customer service
I ordered a jacket from zazzle [redacted] They could no longer supply it and they refuse to refund my money and forced me to take a zazzle creditBe careful
Worst customer service experience everCanceled the "Zazzle Black" membership for fast shippingSure enough they still charged me the feeI contacted them in early Feb to dispute the charge and I was told I would be refundedNever received a refund, so I contacted them again and they said they needed more personal info which I providedI never heard anything back, so after weeks I contact them yet again and I get a generic email response, apologizing for the inconvenience and asking for personal info I already gave themI ended up resolving with my bankCustomer service is everything in business and its unfortunate that they clearly dont understand thatYou're better off giving your business to [redacted]
I am not one to complain normally, but because my experience has ended in complete frustration, I felt the need to leave a reviewFor my daughter’s birthday I ordered shirts, in LIGHT AQUA one month before the party – in case the print was no good and I had time to fix mistakes They all had exactly the same colour name and image on the site, just one for women and one for men I also ordered a romper All items had the same image designed for the frontThe men’s shirt came first I was very surprised it didn’t come with the other items, but no biggieNext came the women’s shirt Wrong colour I contacted customer service telling them they sent TURQUOISE and I was advised a reprint would be sent It did come rather quickly – but still in the wrong colour UnbelievableSo I sent an email with a photo comparing the tees and got no reply I finally had to call (long distance) to explain this foolishness, and David from customer service was very apologetic He said it should have been fix the first time and that he would advise that “Quality Control” should have been in place for the reprint but he would reach out to them with the photo and my message so it doesn’t happen again He could not promise it would arrive in time for the party but I wanted to try since the first reprint came quickly We are now days away from the party and guess what I got in the mail today? The t-shirt again in the WRONG COLOUR Now I’m fumingI called Customer Service and got hung up on twice The third time I spoke to someone named [redacted] who was very snooty and was surprised I was asking for a FULL REFUND I couldn’t believe it! I have been MORE than patient and forgiving and I now have adult t-shirts that are USELESS to me because we don’t have matching tees – and guess what? The romper NEVER arrived I now have no time to order from another company because it’s too late – for the errors that ZAZZLE made! [redacted] acted like he was doing ME a favour by issuing a refund The nerve of this customer service! In the event that they could even reprint, what are the chanced it would even be in the RIGHT colour LaughableZazzle needs to get their act together This was an EPIC fail and I’ll be sure to tell all my friends, event planner and vendor colleagues to avoid this company at all costs Fooled me twice, shame on me
Zazzle[redacted] is a wonderful site to buy products or make them, I have stores and when I have problems with an order, they are very helpful and give me the credit due
Absolutely awful. This was my first and last experience with Zazzle. After placing an order on July 26 that was to be a gift for a friend, I was given an estimated ship date of Aug. 4-9. On the evening of Aug. 9, I had yet to receive any communication about the shipment/status of my package other than "we are busy making your stuff" on the webpage. I tried calling several times but the wait times were absurd. After sending an email, I was apologized to for the delay in my stickers, was told that there was an unexpected delay in production and was given a new estimated ship date of Aug. 15. I ordered a calendar which was the main item in my order and was concerned there was no mention of this. I even emailed back to clarify that my ENTIRE order (minus one measly magnet) was still missing which was more than just stickers. I expressed my dissatisfaction in customer service at this point, but patiently awaited the shipment of my items. On the evening of Aug. 15, after not receiving any type of update or shipment notification, I once again reached out to customer service to express dissatisfaction and for inquiry on status of my items. This email was ignored. I called customer service at this point and decided to wait the estimated 18 minutes hold time. After FORTY-EIGHT minutes on hold, I spoke to Blanca who told me that the machines were down for the stickers, but they were being produced "again." AGAIN! When I asked about the calendar, I was told that the machine was broken and was not in production. The website claimed that Zazzle was busy making my items from JULY 26th, but clearly, that was a LIE. I was concerned at this point for the ability to ever see my products OR my money given the poor business practices, that I felt forced to cancel the order in hopes for a refund. Do you know that on that evening I received the most insulting onslaught of emails? Three emails arrived in my inbox to inform me that my items were READY TO SHIP!!!! They were already cancelled. I am irate and appalled at these business practices and lack of common courtesy, communication, and respectable customer service. So, if I could rate my experience at lower than a 1, I would.
Zazzle withheld my payment of $They claim items superman, hello Kitty, minnie mouse, Greg Young, Elvis Presley, were in violationNONE of these items soldNot oneYet after four years of hard work they kept shut down my account and kept my $to feed my kidsShame on your ZazzleSend me my moneyVirginia *** Zazzle case [redacted]
ZAZZLE = AWESOMEI have always loved their invitationsNow I can say I love their customer supportI made a mistake and ordered an invitation without saving/ordered the wrong version that I had createdI called their customer support, but it had already been printed and shipped (they're so fast!)BUT, the very nice and knowledgeable man on customer support phone line offered to have my account credited with the amount I spent, plus without me even asking for it because I thought they had already been generous enough, he offered to send me an extension for the coupon code that I usedSo something that was 100% my mistake, they allowed me to reorder for the exact same price! Really amazingMakes me want to deal exclusively with them in the future
I ordered a shirt from Zazzle one year agoI was charged $ [redacted] for a Zazzle Black Membership days laterOne year later I was charged $ [redacted] again for the Black Membership with no reminder or warning that it would renewI asked for a refund but was refused
This was the first time I had ordered from this site and I accidentally did standard shipping when I meant to upgradeI did an online chat to see if I could change it and they upgraded me for free!! Wow! Great customer service
Terrible, terrible, terrible customer service and production times Almost a month in and still waiting on Return Address Labels that we ordered from them for our Wedding Invitations Same M.Oas mentioned in previous complaints on here: - minute wait times, customer service agents who give you the run-around and make promises once you get them on the line, and shoddy, vague responses via email, if you get a response at all! I'm amazed this company is still in business, because they have some super shady practices [redacted] Bottom line: don't do business with this company if you are on a time constraint or if you expect your product to be delivered in a timely manner by respectful professionals They will NOT deliver your product on time, and they will NOT treat you like a paying customer in helping to expedite your order
Zazzle owes me $23,in commissions for products I've sold through themThey're dragging their heels paying meI want my moneyMy Zazzle store is [redacted]
I paid for expedited shipping from zazzle [redacted] November 26th with an allowance of day processingThe shipping GAURANTEE that I paid for was 6-business daysIt has now been almost weeks and the order hasn't been shipped yet - only that a shipping label has begun but it is not in the hands of UPS which is the carrier that has been paid for this shipmentWhen I called the company they informed me that this is because I have chosen to ship to Canada without using the Canadian domainHowever, no where on the website does it say that there is an additional wait to ship to Canada....my email still says that I should have expected it within 6-business days and when I checked out there was no warning or option to switch to a canadian domainI still do not have this product and the company is not handling thisThey will not issue me a refund even though they are practicing sleazey business tactics by having "fine print" in their check out process that they do not disclose with co
First and last Zazzle order Forgot to use my coupon and called and emailed IMMEDIATELY I was told they could not credit coupon They suggested canceling the order, then reordering-which, I did, IMMEDIATELY, Instead of cancelling my order, they stalled in responding and rushed my order out-emailed me that my stuff was on it's way.....THEN responded to my cancellation, again, it was TOO LATE?? Order already on it's way Total scam and BS Closing my shop and writing my reviews, returning my items and ordering from a reputable and reliable source.....never to return to Zazzle Have not yet seen my items to comment on quality, not can I review the return policy, YET I will be back to review on that
I ordered thank you cardsIt was my first time using ZazzleThe cards came on time and they exceeded my expectationsI will definitely use Zazzle[redacted] again
I have earned about $on ZazzleThere is a benchmark of $in sales in order to be paid out AND once a year sales are to be sent regardless of amount accruedI have never been paid in four years from ZazzleI recently deleted my account at Zazzle, thinking that would release the fundsMy account is STILL activeHowever, now I can't login, I just attempted to reset my password twiceI called corporate headquarters last week and left a messageNo reply[redacted]
I was very unhappy not only with my products but with the way customer service responded to my concernsAfter talking with customer service I *do [redacted] have a better understanding of how Zazzle works -- and would not make the same ordering mistake twice -- but what I've learned is basically that they don't care if their products are cheap or that descriptions are misleadingThere are a number of ways they could improve product descriptions and increase customer satisfaction, but every response I got from customer service amounted to "Sure, but Zazzle doesn't care enough to bother." The free returns they offer, their "100% satisfaction guarantee", is a joke because they know that for most people it's not worth paying $return shipping for a $box of disappointing thank you cards (or whatever)They misrepresent products and are counting on you being too busy/lazy/frustrated to demand a refundFor the uninitiated, Zazzle is a site that offers printed products designed by multiple user-designers (meaning anyone can sign up for an account as a designer and sell "custom" business cards, greeting cards, tote bags, mugs, etc)Similar to Cafe PressI ordered several products from one designer, which were all labeled as "Kraft paper" with "gold foil"NONE of the products I received (gift tags, business cards, stickers, labels) had gold foil printingPlease note that the products were not described as "imitation gold foil" or "gold foil effect" but rather simply represented as gold foil on kraft paperZazzle customer service responded by telling me they do not sell "metal" business cards and that product titles should not be used to determine what the product actually is (the customer service rep seemed to have zero understanding of what gold foil stamping is and that it is VERY common for stationary and does not involve "metal")Strangely, SOME of the items actually did come on kraft paperOthers came on white paper printed to look like kraft paperThe inconsistency is confusing and makes it hard for the consumer to anticipate what type of product they are ACTUALLY gettingIn both the case of the "gold foil" and the "kraft paper", the imitation/effect was extremely poorly executed, not a reasonable facsimile of the real thingWhen I suggested to zazzle that they implement some sort of quality control or design oversight to prevent their freelance designers from misrepresenting products, the response was simply that they allow their designers "freedom" to name items whatever they wantSo, they are giving their designers the freedom to mislead or straight up lie to customersApparently Zazzle would have no problem with me designing and selling a business card that's black type on white paper but giving it a title/description of "Solid Gold Truck with Flower Garland" or whateverAnd when the customer complains, Zazzle will tell them I have the "freedom" to represent my design however I wantI would not shop there again under any circumstances
I placed an order [redacted] at the end of DecemberI paid for expedited shippingThe package was delivered on January 2, I ordered invitations and there were only envelopesI spoke to a gentlemen on Thursday who said that he would expedite the envelopes for a delivery of ThursdayThey were not delivered on Thursday January 4, I called that same say and spoke with Robert who was not helpful at all and said that he was not sure why the envelopes had not been mailed out yetHe "escalated" the issue and said that they may or may nor be delivered on Monday January 8, 2018, but he cannot guarantee itI spoke to his supervisor Pat who was equally unhelpfulThe party that I am hosting is FEBRUARY 3, AND I NEED TO MAIL THE REST OF THE INVITATIONS WITH ENVELOPES SOONER THAN ASAP and no one Is able to figure out how to get ENEVELOPES to me expeditiouslyTo top it off, they also told me to call back if I do not receive a tracking numberThey're hold tim
I placed my first order with Zazzle on July 13, Some address labels no big deal They never came I called and tried to hold for more than mins each time but no way! I emailed them a couple times for explanation or to cancel but still no reply! I am reading this same problem from others online so [redacted] up with ZazzleI want an answer or a refund nowHelp!
On November 7th I discovered a charge of $from Zazzle recorded that day on my Paypal accountI have no recollection of ever doing business with ZazzleIt was the first and only charge I recall ever having been made to my Paypal account by ZazzleI notified Paypal and immediately got an email letting me know future charges had been suspendedHere is a copy the email I sent to [redacted] the next day: Zazzle Customer Service, Earlier today, after twice calling, being put on hold and having my call disconnected, on the third try I spoke with a customer service rep about the unauthorized $charge fro Zazzle on my Paypal account[Yesterday I contacted Paypal and was promptly emailed: "This email confirms that you have cancelled your billing agreement with Zazzle *** No further payments will be made from your PayPal account to this merchant"The Zazzle rep said something about a trial charge for future shipping that had expired - from 2015!?, then told me
This company claims "If you're not happy with it, we'll take it backIt's that simple" It has certainly not been made simple for meI've been hassled with trying to get a refund on a defective productI don't want the alternative shirt offeredI requested a refund and I'm being told I can only have a Zazzle account creditThat was not my understandingI understood it that I would be issued a credit card refund and would then just need to place an order for the alternative if I still wished toI have also filed a claim with my credit card company as I am disputing the only resolution that Zazzle [redacted] has offeredSo much for customer service
I ordered a jacket from zazzle [redacted] They could no longer supply it and they refuse to refund my money and forced me to take a zazzle creditBe careful
Worst customer service experience everCanceled the "Zazzle Black" membership for fast shippingSure enough they still charged me the feeI contacted them in early Feb to dispute the charge and I was told I would be refundedNever received a refund, so I contacted them again and they said they needed more personal info which I providedI never heard anything back, so after weeks I contact them yet again and I get a generic email response, apologizing for the inconvenience and asking for personal info I already gave themI ended up resolving with my bankCustomer service is everything in business and its unfortunate that they clearly dont understand thatYou're better off giving your business to [redacted]
I am not one to complain normally, but because my experience has ended in complete frustration, I felt the need to leave a reviewFor my daughter’s birthday I ordered shirts, in LIGHT AQUA one month before the party – in case the print was no good and I had time to fix mistakes They all had exactly the same colour name and image on the site, just one for women and one for men I also ordered a romper All items had the same image designed for the frontThe men’s shirt came first I was very surprised it didn’t come with the other items, but no biggieNext came the women’s shirt Wrong colour I contacted customer service telling them they sent TURQUOISE and I was advised a reprint would be sent It did come rather quickly – but still in the wrong colour UnbelievableSo I sent an email with a photo comparing the tees and got no reply I finally had to call (long distance) to explain this foolishness, and David from customer service was very apologetic He said it should have been fix the first time and that he would advise that “Quality Control” should have been in place for the reprint but he would reach out to them with the photo and my message so it doesn’t happen again He could not promise it would arrive in time for the party but I wanted to try since the first reprint came quickly We are now days away from the party and guess what I got in the mail today? The t-shirt again in the WRONG COLOUR Now I’m fumingI called Customer Service and got hung up on twice The third time I spoke to someone named [redacted] who was very snooty and was surprised I was asking for a FULL REFUND I couldn’t believe it! I have been MORE than patient and forgiving and I now have adult t-shirts that are USELESS to me because we don’t have matching tees – and guess what? The romper NEVER arrived I now have no time to order from another company because it’s too late – for the errors that ZAZZLE made! [redacted] acted like he was doing ME a favour by issuing a refund The nerve of this customer service! In the event that they could even reprint, what are the chanced it would even be in the RIGHT colour LaughableZazzle needs to get their act together This was an EPIC fail and I’ll be sure to tell all my friends, event planner and vendor colleagues to avoid this company at all costs Fooled me twice, shame on me
Zazzle[redacted] is a wonderful site to buy products or make them, I have stores and when I have problems with an order, they are very helpful and give me the credit due
Absolutely awful. This was my first and last experience with Zazzle. After placing an order on July 26 that was to be a gift for a friend, I was given an estimated ship date of Aug. 4-9. On the evening of Aug. 9, I had yet to receive any communication about the shipment/status of my package other than "we are busy making your stuff" on the webpage. I tried calling several times but the wait times were absurd. After sending an email, I was apologized to for the delay in my stickers, was told that there was an unexpected delay in production and was given a new estimated ship date of Aug. 15. I ordered a calendar which was the main item in my order and was concerned there was no mention of this. I even emailed back to clarify that my ENTIRE order (minus one measly magnet) was still missing which was more than just stickers. I expressed my dissatisfaction in customer service at this point, but patiently awaited the shipment of my items. On the evening of Aug. 15, after not receiving any type of update or shipment notification, I once again reached out to customer service to express dissatisfaction and for inquiry on status of my items. This email was ignored. I called customer service at this point and decided to wait the estimated 18 minutes hold time. After FORTY-EIGHT minutes on hold, I spoke to Blanca who told me that the machines were down for the stickers, but they were being produced "again." AGAIN! When I asked about the calendar, I was told that the machine was broken and was not in production. The website claimed that Zazzle was busy making my items from JULY 26th, but clearly, that was a LIE. I was concerned at this point for the ability to ever see my products OR my money given the poor business practices, that I felt forced to cancel the order in hopes for a refund. Do you know that on that evening I received the most insulting onslaught of emails? Three emails arrived in my inbox to inform me that my items were READY TO SHIP!!!! They were already cancelled. I am irate and appalled at these business practices and lack of common courtesy, communication, and respectable customer service. So, if I could rate my experience at lower than a 1, I would.
Zazzle withheld my payment of $They claim items superman, hello Kitty, minnie mouse, Greg Young, Elvis Presley, were in violationNONE of these items soldNot oneYet after four years of hard work they kept shut down my account and kept my $to feed my kidsShame on your ZazzleSend me my moneyVirginia *** Zazzle case [redacted]
ZAZZLE = AWESOMEI have always loved their invitationsNow I can say I love their customer supportI made a mistake and ordered an invitation without saving/ordered the wrong version that I had createdI called their customer support, but it had already been printed and shipped (they're so fast!)BUT, the very nice and knowledgeable man on customer support phone line offered to have my account credited with the amount I spent, plus without me even asking for it because I thought they had already been generous enough, he offered to send me an extension for the coupon code that I usedSo something that was 100% my mistake, they allowed me to reorder for the exact same price! Really amazingMakes me want to deal exclusively with them in the future
I ordered a shirt from Zazzle one year agoI was charged $ [redacted] for a Zazzle Black Membership days laterOne year later I was charged $ [redacted] again for the Black Membership with no reminder or warning that it would renewI asked for a refund but was refused
This was the first time I had ordered from this site and I accidentally did standard shipping when I meant to upgradeI did an online chat to see if I could change it and they upgraded me for free!! Wow! Great customer service