This company is a scam! I ordered invitations for a party on 12/28/and paid $for expedited shippingI received an email notification from Zazzle on 1/3/advising that invitations were shipped It is 1/5/and invitations for party on 1/20/have not been received Zazzle Customer Service sent a very curt email to me saying that all they can say is that my order is lost and that I can have a refund within 7-days I am screwed and will have to incur additional expense to scramble and print invitations over the weekend Zazzle can't confirm or deny that invitations were printed or even their location THey didn't haven't a problem taking my money and/or prolonging the refund process Do not use this company !!!!!
I placed an order with Zazzle on July 27th 2017 for wedding programs for my wedding on September 2, 2017. I received an email following the order that said they would be delivered between August 11th - August 17th. It is now August 25th and they are still not done printing my programs and can't give me an estimated time they will be done. I called customer service today, August 25th, and the lady told me they won't be shipped out anytime soon. They have production delays. I never once received an email stating that they were having delays or I would have called to figure this out sooner. I am extremely disappointed in Zazzle, their customer service and communication with customers.
On 6AprilI ordered a couple of items from Zazzle.com for my wife for our anniversaryDuring the purchase, I selected the standard shipping method (4-business days) which guaranteed delivery no later than the 19th of April (the day of my anniversary)Well my order never made it past the processing stage until after the no later than dateFrom there I reached out to the customer service at Zazzle, and was responded to within their business day response timeframeThey responded with: "We sincerely apologize for the delay on your current Zazzle orderWe have contacted our production team and we are working diligently with them to produce your orderPlease know we will continue to monitor your order to ensure it ships out as quickly as possibleIn the meantime we have upgraded your shipping to a faster method as a courtesy to you (at no extra charge)Once your order ships, please disregard the automated email you will receive referring to your original shipping methodThat
Incident Reference [redacted] I ordered three personalized luggage tags on 11/30/2018. The tracking information has said Shipped since 12/7, but the tracking number shows it was never picked up. Zazzle Customer service has told me nothing except sending me a tracking number that doesn’t work. I just want a refund or my products. This was a Christmas gift. I can’t even see if they are in transit. Zazzle customer service will not give me any information.
I ordered t-shirts on 6/hoping to have them for fathers day - even paying $for the expedited shipping Zazzle web site said would be delivered Tuesday 6-to Friday 6- Just called and they have not even been produced yet! They offered to refund my express shipping fee - but still won't have the t-shirts in time, and NO IDEA when I will acutally have them Won't be ordering from them again!
We have been trying to setup a wedding invitation project and we are using [redacted] inspired assetsThey are custom made by hand, placed into the design and don't involve any direct assets that are owned by [redacted] works or [redacted] ***They have failed to prove to us where the copyright infringement on the pendant star, the trees for [redacted] sake on the side of [redacted] door...trees mind you, and starsNone of which are owned at all by [redacted] , or that we have found and that the retailer can proveWhile we can take our business elsewhere, and ultimately will probably have to at this point, it's completely unreasonable to use copyright policy on something that appears in illustrationsJust because it's illustrated in a [redacted] novel or in a [redacted] cinema experience, does not mean they own those items for all end of timeAnd if they do, we have not been able to find it after hours of searchingThis company is one of the worst I've dealt with claiming copyright
I was told I would be refunded for a charge I was unaware ofIt has been several months and I have not received the refundFirst Email to Zazzle (11/17): I was just charged $for something called Zazzle Black MembershipI have no idea what this isPlease reverse this chargeReply from Zazzle (11/17): We see that the $charge from your credit card account is from the Zazzle Black MembershipThis is a free trial that gives you the option to avail of free shipping for the monthWe see from your account that you enrolled with Zazzle Black on 10/17/As the Zazzle Black membership was not canceled before the month was up, this is why you were chargedWe have now turned off you Auto Renew so you will not be charged anything further for Zazzle BlackThis means that your Zazzle Black membership will expire on 11/18/This will allow you to avail of free standard shipping until this dateAs a one time courtesy we will authorize a Zazzle Black Refund to your Credit Card a
Arann at Zazzle handled my query with prompt professionalism I ordered key chains, which never arrived Zazzle graciously and promptly granted my requested refund on rating them, could only go as high as 10/but they deserved a 100/for excellent customer service
I ordered an item, and received the wrong productIt took over months for a replacement to be sent, this replacement was also incorrectOn 1/4/16, I ordered a women's XL jacket on order # [redacted] While I recieved the order in a timely manner, it was a men's sweater and incorrect to the item that was orderedI contacted the website, and was told that I would get a new one in the correct size (Women's XL or MEN's M if it is unisex) out to me that weekIt took over a month and a half to receive the replacementThe replacement is a MEN's 2XLThis is the wrong size and item I requestedWhen trying to call the company, they will place you on hold for over mins without anyone picking up the phone, and will send you canned emails that do not resolve the issueThere is no escalation path or sense of urgency when it comes to making their mistakes correctI would like for the correct item to be sent to my house ASAP as I need the product for an event
Zazzle sent me the wrong size shirt TWICE The customer service is a joke They never responded to my e-mails and when I called them, I was subjected to a 45-minute wait time I hope I can reach someone on Monday for a full refund because the event I needed the shirt for is this weekend and I won't be able to receive a THIRD replacement by then
On 12/7/I placed an order with ZazzleDuring the checkout process I agreed to a free trial of their subscription service Zazzle BlackAt the time I did so, they sent me an email, which included the following literally fine print (tiny font in a light gray color) at the
Today marks a week late of all my orders (5) with this companyNo customer service reaching out or even an email to say when they will be here This has held up all of my shipng things out for the holidayThis has happend in the past but I thought I would give them another chance My take away is don't trust they will ship anywhere near the date they give you
Zazzle/Frazzled I placed an order with Zazzle on December 20th, for invitations for a baby shower in February I thought the expected turnaround time would be sufficient to receive the invitations to be mailed to guestsThe first time I received my order on January 2nd, it came as a box stuffed with brown packing paper and NOTHING ELSE After an email and phone call to Zazzle I was told my order would be reprinted within two days and would receive next day delivery shipping After a multitude of customer service feedback inquiries filling my inbox, exhausting my patience and feeling frazzled, my invitations finally arrived two weeks later This left a minimal amount of time for the invites to be addressed, mailed and for the shower guests to rsvpI learned a valuable lesson that I am now passing onto prospective clients of ZazzleIf you want to get Frazzled use Zazzle…Below is a calendar of events: 12/20/I ordered invitations from Zazzle for a February, baby shower12/21/I received an email stating my order's production was ready for shipping01/02/My 1st Zazzle package was received with no invitations, just brown paper01/02/I emailed and telephoned Zazzle's customer service that the shipped order arrived without invitations01/02/I spoke with customer rep Ms [redacted] whereupon she said the order would be fulfilled within two days and sent out express shipping She sent an email acknowledging this01/04/I received an email from Zazzle wanting feedback on my orderI did not respond because the order was not received01/08/I emailed Zazzle reiterating the 12/20, 12/21, 01/emails asking for the status of my order and the complications Zazzle created due to their inability to timely fill my order01/08/I received an email that my order would be escalated to a manager and that it's reprinting production would be prioritized01/09/I emailed Zazzle and asked why wasn’t my order prioritized in December or on January 2nd or 4th when the problem was apparent and acknowledged by Zazzle's customer representatives01/09/Zazzle stated it would be shipping my order as soon as possible01/11/I emailed Zazzle for an order status update01/13/I emailed Zazzle as to when my order would be sent01/16/My 2nd printed order was finally received
This is one of the best experiences ive ever had ordering online ever! I messed up on my order and they were so quick to respond and help in every way they could. 10/10 highly recommend!!
If I could give them a negative star I wouldThis "company" is absoultely awfulI ordered place cards for my wedding that was in the beginning of SeptemberI placed my order the middle of July and was given a turn around time of just under a weekWhen the delivery date came and went I reached out and they gave me some vague answer about how production was backed upThey never could give me a estimated time of arrival! Not sure how you run a business and not be able to tell a customer when their products they paid for would be shippedI sent multiple emails and called and got the same vague answerThey said they "upgraded" my shipped to priorityNeedless to say they never came and they finally refunded my moneyI will never order from them again and advise anyone else not tooTERRIBLE COMPANY
I received order 2 coffee mugs customized for my sister's 50th Wedding Anniversary. This may sound like a small issue, but to me it really was deceitful of the company sending a known broken mug. It was obvious the mug was broken when it was wrapped and shipped. I would like to get a replacement as quickly as possible for her anniversary. But of course, you can't talk to a human at Zazzle. I've tried multiple phone numbers and sent in a return request or replacement case number: [redacted] . But I don't know when or if I'll hear back from Zazzle. I also put in a "dispute a charge" on the credit card I used. I emailed photos of the product after I unwrapped it. My order id: [redacted] .
I have made several purchases with Zazzle over the past few years and have often been dissatisfied with the quality of their posters and printsThe most recent order that I purchased had absolutely terrible print quality (Maldives Honeymoon, Order no, [redacted] , ordered 3.14.2018)I also ordered this item on 11.29.2017, and have just realized in reviewing my order history, that I never received the posterThis order was no [redacted] I believe I contacted Zazzle by email at the time, because I did receive someone else's wedding posterThey did not respondI was in the middle of a move to a new home at the time, and so let the issue drop without further follow-upI am missing another order as wellIt is order no[redacted] , and is a print of the Library of CongressThe Zazzle website is very easy to navigate for a purchase, but equally as DIFFICULT to navigate when you have a concern or want to return an itemThus, I am filing my complaint and ref
I placed an order and was told delivery would be between 5/24-5/I never received the order and when I called customer service I waited an hour for a representative to be told item was still in production on 5/When I asked for a manager my call was sent to a voicemail
The company advised me package was shipped on 12/17 and gave me a tracking # which shows it has not left San Diego. Said they would send me another but it will not be here for my granddaughter's Xmas gift!
This company is a scam! I ordered invitations for a party on 12/28/and paid $for expedited shippingI received an email notification from Zazzle on 1/3/advising that invitations were shipped It is 1/5/and invitations for party on 1/20/have not been received Zazzle Customer Service sent a very curt email to me saying that all they can say is that my order is lost and that I can have a refund within 7-days I am screwed and will have to incur additional expense to scramble and print invitations over the weekend Zazzle can't confirm or deny that invitations were printed or even their location THey didn't haven't a problem taking my money and/or prolonging the refund process Do not use this company !!!!!
I placed an order with Zazzle on July 27th 2017 for wedding programs for my wedding on September 2, 2017. I received an email following the order that said they would be delivered between August 11th - August 17th. It is now August 25th and they are still not done printing my programs and can't give me an estimated time they will be done. I called customer service today, August 25th, and the lady told me they won't be shipped out anytime soon. They have production delays. I never once received an email stating that they were having delays or I would have called to figure this out sooner. I am extremely disappointed in Zazzle, their customer service and communication with customers.
On 6AprilI ordered a couple of items from Zazzle.com for my wife for our anniversaryDuring the purchase, I selected the standard shipping method (4-business days) which guaranteed delivery no later than the 19th of April (the day of my anniversary)Well my order never made it past the processing stage until after the no later than dateFrom there I reached out to the customer service at Zazzle, and was responded to within their business day response timeframeThey responded with: "We sincerely apologize for the delay on your current Zazzle orderWe have contacted our production team and we are working diligently with them to produce your orderPlease know we will continue to monitor your order to ensure it ships out as quickly as possibleIn the meantime we have upgraded your shipping to a faster method as a courtesy to you (at no extra charge)Once your order ships, please disregard the automated email you will receive referring to your original shipping methodThat
Incident Reference [redacted] I ordered three personalized luggage tags on 11/30/2018. The tracking information has said Shipped since 12/7, but the tracking number shows it was never picked up. Zazzle Customer service has told me nothing except sending me a tracking number that doesn’t work. I just want a refund or my products. This was a Christmas gift. I can’t even see if they are in transit. Zazzle customer service will not give me any information.
I ordered t-shirts on 6/hoping to have them for fathers day - even paying $for the expedited shipping Zazzle web site said would be delivered Tuesday 6-to Friday 6- Just called and they have not even been produced yet! They offered to refund my express shipping fee - but still won't have the t-shirts in time, and NO IDEA when I will acutally have them Won't be ordering from them again!
We have been trying to setup a wedding invitation project and we are using [redacted] inspired assetsThey are custom made by hand, placed into the design and don't involve any direct assets that are owned by [redacted] works or [redacted] ***They have failed to prove to us where the copyright infringement on the pendant star, the trees for [redacted] sake on the side of [redacted] door...trees mind you, and starsNone of which are owned at all by [redacted] , or that we have found and that the retailer can proveWhile we can take our business elsewhere, and ultimately will probably have to at this point, it's completely unreasonable to use copyright policy on something that appears in illustrationsJust because it's illustrated in a [redacted] novel or in a [redacted] cinema experience, does not mean they own those items for all end of timeAnd if they do, we have not been able to find it after hours of searchingThis company is one of the worst I've dealt with claiming copyright
Their customer service is amazing and prompt Great products and qualityI've recommended them to numerous friends
I was told I would be refunded for a charge I was unaware ofIt has been several months and I have not received the refundFirst Email to Zazzle (11/17): I was just charged $for something called Zazzle Black MembershipI have no idea what this isPlease reverse this chargeReply from Zazzle (11/17): We see that the $charge from your credit card account is from the Zazzle Black MembershipThis is a free trial that gives you the option to avail of free shipping for the monthWe see from your account that you enrolled with Zazzle Black on 10/17/As the Zazzle Black membership was not canceled before the month was up, this is why you were chargedWe have now turned off you Auto Renew so you will not be charged anything further for Zazzle BlackThis means that your Zazzle Black membership will expire on 11/18/This will allow you to avail of free standard shipping until this dateAs a one time courtesy we will authorize a Zazzle Black Refund to your Credit Card a
Arann at Zazzle handled my query with prompt professionalism I ordered key chains, which never arrived Zazzle graciously and promptly granted my requested refund on rating them, could only go as high as 10/but they deserved a 100/for excellent customer service
I ordered an item, and received the wrong productIt took over months for a replacement to be sent, this replacement was also incorrectOn 1/4/16, I ordered a women's XL jacket on order # [redacted] While I recieved the order in a timely manner, it was a men's sweater and incorrect to the item that was orderedI contacted the website, and was told that I would get a new one in the correct size (Women's XL or MEN's M if it is unisex) out to me that weekIt took over a month and a half to receive the replacementThe replacement is a MEN's 2XLThis is the wrong size and item I requestedWhen trying to call the company, they will place you on hold for over mins without anyone picking up the phone, and will send you canned emails that do not resolve the issueThere is no escalation path or sense of urgency when it comes to making their mistakes correctI would like for the correct item to be sent to my house ASAP as I need the product for an event
Zazzle sent me the wrong size shirt TWICE The customer service is a joke They never responded to my e-mails and when I called them, I was subjected to a 45-minute wait time I hope I can reach someone on Monday for a full refund because the event I needed the shirt for is this weekend and I won't be able to receive a THIRD replacement by then
On 12/7/I placed an order with ZazzleDuring the checkout process I agreed to a free trial of their subscription service Zazzle BlackAt the time I did so, they sent me an email, which included the following literally fine print (tiny font in a light gray color) at the
Today marks a week late of all my orders (5) with this companyNo customer service reaching out or even an email to say when they will be here This has held up all of my shipng things out for the holidayThis has happend in the past but I thought I would give them another chance My take away is don't trust they will ship anywhere near the date they give you
Zazzle/Frazzled I placed an order with Zazzle on December 20th, for invitations for a baby shower in February I thought the expected turnaround time would be sufficient to receive the invitations to be mailed to guestsThe first time I received my order on January 2nd, it came as a box stuffed with brown packing paper and NOTHING ELSE After an email and phone call to Zazzle I was told my order would be reprinted within two days and would receive next day delivery shipping After a multitude of customer service feedback inquiries filling my inbox, exhausting my patience and feeling frazzled, my invitations finally arrived two weeks later This left a minimal amount of time for the invites to be addressed, mailed and for the shower guests to rsvpI learned a valuable lesson that I am now passing onto prospective clients of ZazzleIf you want to get Frazzled use Zazzle…Below is a calendar of events: 12/20/I ordered invitations from Zazzle for a February, baby shower12/21/I received an email stating my order's production was ready for shipping01/02/My 1st Zazzle package was received with no invitations, just brown paper01/02/I emailed and telephoned Zazzle's customer service that the shipped order arrived without invitations01/02/I spoke with customer rep Ms [redacted] whereupon she said the order would be fulfilled within two days and sent out express shipping She sent an email acknowledging this01/04/I received an email from Zazzle wanting feedback on my orderI did not respond because the order was not received01/08/I emailed Zazzle reiterating the 12/20, 12/21, 01/emails asking for the status of my order and the complications Zazzle created due to their inability to timely fill my order01/08/I received an email that my order would be escalated to a manager and that it's reprinting production would be prioritized01/09/I emailed Zazzle and asked why wasn’t my order prioritized in December or on January 2nd or 4th when the problem was apparent and acknowledged by Zazzle's customer representatives01/09/Zazzle stated it would be shipping my order as soon as possible01/11/I emailed Zazzle for an order status update01/13/I emailed Zazzle as to when my order would be sent01/16/My 2nd printed order was finally received
This is one of the best experiences ive ever had ordering online ever! I messed up on my order and they were so quick to respond and help in every way they could. 10/10 highly recommend!!
If I could give them a negative star I wouldThis "company" is absoultely awfulI ordered place cards for my wedding that was in the beginning of SeptemberI placed my order the middle of July and was given a turn around time of just under a weekWhen the delivery date came and went I reached out and they gave me some vague answer about how production was backed upThey never could give me a estimated time of arrival! Not sure how you run a business and not be able to tell a customer when their products they paid for would be shippedI sent multiple emails and called and got the same vague answerThey said they "upgraded" my shipped to priorityNeedless to say they never came and they finally refunded my moneyI will never order from them again and advise anyone else not tooTERRIBLE COMPANY
I received order 2 coffee mugs customized for my sister's 50th Wedding Anniversary. This may sound like a small issue, but to me it really was deceitful of the company sending a known broken mug. It was obvious the mug was broken when it was wrapped and shipped. I would like to get a replacement as quickly as possible for her anniversary. But of course, you can't talk to a human at Zazzle. I've tried multiple phone numbers and sent in a return request or replacement case number: [redacted] . But I don't know when or if I'll hear back from Zazzle. I also put in a "dispute a charge" on the credit card I used. I emailed photos of the product after I unwrapped it. My order id: [redacted] .
I have made several purchases with Zazzle over the past few years and have often been dissatisfied with the quality of their posters and printsThe most recent order that I purchased had absolutely terrible print quality (Maldives Honeymoon, Order no, [redacted] , ordered 3.14.2018)I also ordered this item on 11.29.2017, and have just realized in reviewing my order history, that I never received the posterThis order was no [redacted] I believe I contacted Zazzle by email at the time, because I did receive someone else's wedding posterThey did not respondI was in the middle of a move to a new home at the time, and so let the issue drop without further follow-upI am missing another order as wellIt is order no[redacted] , and is a print of the Library of CongressThe Zazzle website is very easy to navigate for a purchase, but equally as DIFFICULT to navigate when you have a concern or want to return an itemThus, I am filing my complaint and ref
I placed an order and was told delivery would be between 5/24-5/I never received the order and when I called customer service I waited an hour for a representative to be told item was still in production on 5/When I asked for a manager my call was sent to a voicemail
The company advised me package was shipped on 12/17 and gave me a tracking # which shows it has not left San Diego. Said they would send me another but it will not be here for my granddaughter's Xmas gift!