Sacramento Bee

I am rejecting this response because:The attached document is the monthly invoice I receive from the Sacramento Bee.  This invoice documents and verifies the validity of this complaint, namely,"The Sacramento Bee submits written billing notices to my family every few weeks and they do not note or itemizes the date and amount of each payment received by and deposited by the Sacramento Bee. I have mailed letters of complaint to the Sacramento Bee requesting that they acknowledge each payment and the date and amount of each payment made by me toward the amount owed. The Sacramento Bee fails to list subscription amount owed and subscription payment made. The Sacramento Bee has failed to respond to letters, emails, and phone calls."The Sacramento Bee invoice attached document verifies the validity of my continuing complaintThis monthly invoice fails to do the following:    1)  Does not list the monthly payment.    2)  Does not list the amount owed.    3)  Does not list list each of the checks deposited as payments by the Sacramento Bee, the date of each deposit/payment, the balance owed after each deposit, and the       balance  remaining unpaid.  '''

We have received confirmation from both home delivery and mail delivery that the customer address has been removed from receiving any MVP products at this address. If you have any further questions or concerns please contact us at [redacted].

I am rejecting this response because:  I need an explanation and...

proof of the Sac Bee's policy for adding customers to the Do Not Call list.  Is this policy in their posted privacy policy?  I have asked, then demanded many, many times to each Bee caller to remove me from their contact list.  Each time, the Bee caller assures me that I will be removed, yet I keep getting calls.  Is it the Bee's policy to only remove customers after they have filed a Revdex.com complaint?

Customer account has been adjusted to a zero balance to honor customer request to stop service on expiration date. As per ARM Solutions they are a non credit reporting agency and this will not impact your credit score or credit report. They will be notified to remove your account from any collection...

call or mail list. If you have any further questions or requests please feel free to contact us at [redacted].

I am rejecting this response because: The complain was regarding their poor customer service and their refusal to give refund. I called 4 times on that day and was always told that paper would be delivered within an hour. The paper was never delivered and due to the false assurance I waited for paper and did not buy another paper. I as told that refund will not be provided for the undelivered issues. I would like to get the refund for undelivered issue.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The Sacramento Bee has contacted me regarding the problem and have promised to improve delivery service as soon as they replace the current carrier.

Thank you for the additional information. Since the payment was made to A.R.M instead of the Bee, the refund will take 7-10 business days to process. The refund of $27.33 can be generated on Friday 6/19/15. The check will be mailed to Mr.[redacted]. The account remains stopped as 3/28/15. We apologize for any inconvenience.Thank you

I am rejecting this response because: Nothing has changed...

the paper is still delivered LATE, after 8:00. I expect the paper to be delivered before 7:30. Representatives of the Sacramento Bee advised me that on weekdays the paper should be delivered prior to 6:30 and on weekends it should be delivered prior to 7:30. Apparently this policy is not honored by the distributor, particularly not by the carrier. What additional action can I take to get this problem resolved.

I am rejecting this response because: still NO IMPROVEMENT, the paper is delivered LATE EVERY DAY, i.e.. Sun. 3/5@ 9.00; Mon. 3/6 @ 7:30; Tue, 3/7 @8:00; Wed. 3/8 @ 7;55; & Thr. 3/9 (today) @8;20. Suggesting calling the 800-284-3233 phone number is a joke, I've called that number numerous times and got NO RESULTS. , that why I contacted the Revdex.com. I'd like Regional Manager [redacted] to advise what's a reasonable time to expect the paper to be delivered. I was told several times by Bee representatives, when I called the 800 # referred to in the Bee's response that the paper should be delivered prior to 6:30 on weekdays & 7:30 on weekends, this NEVER HAPPENED not even one time. By the way about 6 plus months ago the paper was always delivered by 6:30. Obviously they have a different carrier who apparently delivers the paper at their convenience. Receiving the paper this late every day, does me know good as I don't have time to read it until I get home in the evening after work.

This address has been removed from our distribution list. We do apologize for the inconvenience and for the ongoing problems. This information has been given to the lcoal distributor and the regional manager to ensure these 2 products are not delivered. The information on the vacant homes will also...

be addressed. Our distributors receive a weekly list. The address is not on that list and should not be delivered to this address. This will be resolves immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Thank you for your email,  Customer did start on a weekend only subscription on 05/29/15 however as per our records we have a note on the account that the customer spoke with call center representative on 11/11/15 about the holiday papers not being included with her subscription price. Customer...

account was shortened due to the holiday papers that she did receive which changed her expiration date to 04/24/16. If you have any further questions please contact us at [redacted]

I am rejecting this response because:  On Dec. 1, 2015, the MVP paper was thrown on my driveway.  I did not receive the MVP paper in the mail.  Please verify your records.  I would like to keep this complaint open for two weeks to determine if the MVP paper is no longer thrown on my driveway.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I guess we will wait and see if the calls stop. Ive been told that same line on the phone by atleast 3 of your call center employees.

Customer account is still at a zero balance and the customer's contact information was placed on the Do Not Call list as of 11/15/2016. Customer service will send out a letter of the zero balance confirmation. If you have any further questions please contact us at [redacted].

I am rejecting this response because: On January 26th, 2016 the MVP advertising paper was delivered by throwing it onto my driveway again!!  So the complaint has not been resolved.Why was it delivered again by throwing it on my driveway??  Please Stop!!

Attempted to contact customer to verify billing information and delivery. Customer's delivery issues will be escalated to the distribution management and our regional manager of home delivery to assist with correcting weekend delivery service. If you have any further questions or requests please...

feel free to contact us at [redacted].

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balance. Please note that [redacted] is not a credit reporting agency so there will be no impact on...

your credit report. If you have any further questions please contact us at [redacted].

Customer refund of $275.07 has already been released from the subscription and is currently pending to be put back to the credit card ending in [redacted]2006 AmEx. If you have any further questions or requests please feel free to contact us at [redacted].

Customer started the account 12/15/13. The account was prepaid for 25 weeks on Sunday only delivery. The subscription was paid until 7/20/14. However, along with the Sunday delivery, there are 9 holiday papers delivered throughout the year. Each holiday paper has a $1.00 holiday premium charge. With...

the holiday papers, the expiration date was shortened to 6/1/14. As standard process, The Bee sends out a renewal notice 4-5 weeks before the expiration date. In this case, the renewal notice was sent on 5/12/14. On all renewal notices, email notifications and promotional material, The Bee states the paper will continue unless The Bee is notified otherwise. These notifications also include the information on the 9 holiday papers. For this account, we have gone ahead and waived the $10.20 balance. There is no further action needed from the customer. The account is at a zero balance.Please feel free to contac us at ###-###-#### if you have any further questions or concerns. Thank you

Customer account is on a zero balance and account has been removed from all collection lists. ARM Solution is a non credit reporting agency and this will not impact credit score or credit report. Also the customer phone number has been flagged and placed on our Do Not Call list. If you have any...

further questions or concerns please contact us at 800-284-3233.