Sacramento Bee

Thank you for your email to The Sacramento Bee,  We apologize for the inconvenience we may have caused you however as per our records we have adjusted your account for the $12.74 and cleared this balance, as well as cease collections. Please note [redacted] is not a credit reporting agency...

so there will be no affect on your credit. If you have any further questions or concerns please contact us [redacted].

Customer account has been adjusted to a zero balance to honor customer request to stop service on expiration date. As per ARM Solutions they are a non credit reporting agency and this will not impact your credit score or credit report. They will be notified to remove your account from any collection...

call or mail list. If you have any further questions or requests please feel free to contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We...

have sent customer subscription to our distribution and distribution management team for review and to correct delivery. Currently the account is set to expire 06/24/2017 however we did adjust customer's account to expire 09/03/2017 customer has received 14 days credit from customer service agents. If you have further questions or requests please feel free to contact us at [redacted].

I am rejecting this response because: The complain was regarding their poor customer service and their refusal to give refund. I called 4 times on that day and was always told that paper would be delivered within an hour. The paper was never delivered and due to the false assurance I waited for paper and did not buy another paper. I as told that refund will not be provided for the undelivered issues. I would like to get the refund for undelivered issue.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The Sacramento Bee has contacted me regarding the problem and have promised to improve delivery service as soon as they replace the current carrier.

Thank you for the additional information. Since the payment was made to A.R.M instead of the Bee, the refund will take 7-10 business days to process. The refund of $27.33 can be generated on Friday 6/19/15. The check will be mailed to Mr.[redacted]. The account remains stopped as 3/28/15. We apologize for any inconvenience.Thank you

I am rejecting this response because: Nothing has changed...

the paper is still delivered LATE, after 8:00. I expect the paper to be delivered before 7:30. Representatives of the Sacramento Bee advised me that on weekdays the paper should be delivered prior to 6:30 and on weekends it should be delivered prior to 7:30. Apparently this policy is not honored by the distributor, particularly not by the carrier. What additional action can I take to get this problem resolved.

I am rejecting this response because: still NO IMPROVEMENT, the paper is delivered LATE EVERY DAY, i.e.. Sun. 3/5@ 9.00; Mon. 3/6 @ 7:30; Tue, 3/7 @8:00; Wed. 3/8 @ 7;55; & Thr. 3/9 (today) @8;20. Suggesting calling the 800-284-3233 phone number is a joke, I've called that number numerous times and got NO RESULTS. , that why I contacted the Revdex.com. I'd like Regional Manager [redacted] to advise what's a reasonable time to expect the paper to be delivered. I was told several times by Bee representatives, when I called the 800 # referred to in the Bee's response that the paper should be delivered prior to 6:30 on weekdays & 7:30 on weekends, this NEVER HAPPENED not even one time. By the way about 6 plus months ago the paper was always delivered by 6:30. Obviously they have a different carrier who apparently delivers the paper at their convenience. Receiving the paper this late every day, does me know good as I don't have time to read it until I get home in the evening after work.

Customer account is still at a zero balance and the customer's contact information was placed on the Do Not Call list as of 11/15/2016. Customer service will send out a letter of the zero balance confirmation. If you have any further questions please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I guess we will wait and see if the calls stop. Ive been told that same line on the phone by atleast 3 of your call center employees.

I am rejecting this response because:  On Dec. 1, 2015, the MVP paper was thrown on my driveway.  I did not receive the MVP paper in the mail.  Please verify your records.  I would like to keep this complaint open for two weeks to determine if the MVP paper is no longer thrown on my driveway.

Thank you for your email,  Customer did start on a weekend only subscription on 05/29/15 however as per our records we have a note on the account that the customer spoke with call center representative on 11/11/15 about the holiday papers not being included with her subscription price. Customer...

account was shortened due to the holiday papers that she did receive which changed her expiration date to 04/24/16. If you have any further questions please contact us at [redacted]

I am rejecting this response because: On January 26th, 2016 the MVP advertising paper was delivered by throwing it onto my driveway again!!  So the complaint has not been resolved.Why was it delivered again by throwing it on my driveway??  Please Stop!!

This address has been removed from our distribution list. We do apologize for the inconvenience and for the ongoing problems. This information has been given to the lcoal distributor and the regional manager to ensure these 2 products are not delivered. The information on the vacant homes will also...

be addressed. Our distributors receive a weekly list. The address is not on that list and should not be delivered to this address. This will be resolves immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Spoke with [redacted] about auto pay, billing breakdown, and delivery issues. Customer will contact The Bee direct when they have any further questions.

Customer account is on a zero balance and account has been removed from all collection lists. ARM Solution is a non credit reporting agency and this will not impact credit score or credit report. Also the customer phone number has been flagged and placed on our Do Not Call list. If you have any...

further questions or concerns please contact us at 800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  However if I continue to receive daily papers, I will reopen another complaint.

Customer refund of $275.07 has already been released from the subscription and is currently pending to be put back to the credit card ending in [redacted]2006 AmEx. If you have any further questions or requests please feel free to contact us at [redacted].

Attempted to contact customer to verify billing information and delivery. Customer's delivery issues will be escalated to the distribution management and our regional manager of home delivery to assist with correcting weekend delivery service. If you have any further questions or requests please...

feel free to contact us at [redacted].