Sacramento Bee

This address has been given the Operations Manager of Home Delivery. There is no active account at this address and the resident should not be receiving any papers at any time. We have contacted the resident to inform her of the resolution. All deliveries will be stopped as of 1/8/16.Please feel...

free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account was stopped on 06/04/20127 and was refunded $15.78 back to the original from of payment on the credit card ending in [redacted] on 06/12/2017. Please verify on your billing statement around that date and it will be a positive balance. If you have any further questions or requests...

please feel free to contact us at [redacted].

I am rejecting this response because: Why do I have to"" prepay"" for my newspaper subscription and when I place a vacation stop I either HAVE TO donate my newspapers or have them held until I return ?  Who wants to read 2 weeks worth of old newspapers? I want my subscription to be extended. This practice does not seem that it would be legal...please advise..If I get the same answer I will purse with the State's Attorney General's Office.

The Bee apologizes for the problems arising again. This information was given to the proper management back on 1/19/16 as a follow up. The last complaint on this customer's account was 1/12/16. The complaint was for a missing paper on 1/10/16 and a credit was applied to the account. The distributor was sent a reminder message on 1/24/16 to deliver the paper every Sunday. There have been no further complaints on the account since the reminder message was sent on 1/24/16. The distributor ans Regional Manager continue to have this customer's account on a 'high alert' list to confirm the Sunday delivery happens each week.Please feel free to contact us at [redacted]Thank you

I am rejecting this response because:  Sacramento Bee should individualize billing for each subscriber which can easily be done with subscription billing software.  In this way each customer knows  whether they are paying a weekly, monthly, quarterly, or yearly rate, the amount of that rate, the amount due each month, the balance due, and a separate column to show the history of all previous payments.On 12/27/2016 I requested, "All communication with me should be by
email[redacted] or by USPS, [redacted], [redacted]."  Instead I receive multiple harassing robocalls from Sacramento Bee daily.  I request these phone calls stop.

Customer account was not reported to any credit reporting agencies and it will not impact credit score or credit report. We adjusted the account to a zero balance so that they will not receive any calls or letters regarding an outstanding balance. Our published rate for The Bee is $19.21 per week. While rates are subject to change as stated on all renewals bills, your rate was on a discounted rate from our full price. Also not every customer will pay the same amount due to different delivery schedules and additional items that a customer can add to their subscription which is not included to pricing. If you have any additional questions or request please contact us at [redacted].

Customer account has been reviewed by management and has been left at a zero balance and the account will be removed from any collection listings. ARM Solutions is a non credit reporting agency and this will no impact your credit score or credit report. If you have any further...

questions or concerns please contact us at 800-284-3233.

Consumer states that business has resolved issues.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
But they called [redacted] again tonight at 8:19PM, [redacted].[redacted]

Revdex.com:
  I have reviewed the response made by the business in reference to my concern, I sincerely hope that this will be resolved but  after months of this I am not holding my breath.  I do hope that we hear from Mr [redacted] and we can put an end to this.We want to thank all at The Revdex.com for your help.[redacted] & [redacted]

I am rejecting this response because:  The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them.

Sac BEE finally refunded me. Along the way I got several stories. They have Horrible customer service.
Revdex.com was the reason I was able to resolve.
Thanks!!!!!

The account shows service problems in November and December. The last call we received was on 12/10/15 reporting the 12/6/15 paper was never received. The Customer Service representative processed a credit on the account and sent an escalation to the distributor on 12/10/15 and 12/13/15. There were...

also 4 credits applied in November for missed papers. In addition, this address has been given to the Regional Manager for delivery follow up. In the meantime, The Bee has processed an additional 7 day credit on the account for all the trouble and inconvenience with the delivery. This problem should be resolved as of 12/20/15. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Your address will be placed on a VIP list and our Director of Distribution who be verifying your delivery is being corrected. If you have any further request or questions please feel free to contact us at [redacted].

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:30 am and Sunday at 06:30 am inside the security gate. We also submitted customer information to the local distributor and our Regional Manager [redacted] for assistance to correct the...

delivery.  If you have any further questions please contact us at [redacted].

As per conversation with [redacted]Customer was provided full break down of account such as auto pay. Customer has their account set up...

for every 5 weeks and all auto pay transactions are only processed on Monday's. As explained to customer who had expired on a Wednesday they will not be charged until that following Monday. Verified transaction date of payment and date coverage of their subscription. *Explained to customer how each individual account is personalized. Customer's have different options such as delivery days, length of payment and bill vs auto pay.  *Customer mentioned relatives pricing and as explained to customer each subscription can be purchased through a variety of different third party vendors, online or mail offers that provided different promotional pricing. *Customer mentioned that she was having a delivery issues with the carrier. I explained that the carrier are not Bee employees but independently contracted. I reviewed with the customer the last complaint processed on her account was 11/16/2016 and within the last four months prior to November customer had made three delivery complaints a month. Before the call had ended customer and I had agreed on her contacting me after she had finished "doing her research" and that I would be replying to Revdex.com complaint. As of today 02:30 pm I still have not heard from customer.

Customer account has been reviewed and has been cancelled as per customer's request. The account has been left at a zero balance and will no longer receive any letters or papers. If you have any further questions or request please contact us at [redacted].

I am rejecting this response because:The attached document is the monthly invoice I receive from the Sacramento Bee.  This invoice documents and verifies the validity of this complaint, namely,"The Sacramento Bee submits written billing notices to my family every few weeks and they do not note or itemizes the date and amount of each payment received by and deposited by the Sacramento Bee. I have mailed letters of complaint to the Sacramento Bee requesting that they acknowledge each payment and the date and amount of each payment made by me toward the amount owed. The Sacramento Bee fails to list subscription amount owed and subscription payment made. The Sacramento Bee has failed to respond to letters, emails, and phone calls."The Sacramento Bee invoice attached document verifies the validity of my continuing complaintThis monthly invoice fails to do the following:    1)  Does not list the monthly payment.    2)  Does not list the amount owed.    3)  Does not list list each of the checks deposited as payments by the Sacramento Bee, the date of each deposit/payment, the balance owed after each deposit, and the       balance  remaining unpaid.  '''

We have received confirmation from both home delivery and mail delivery that the customer address has been removed from receiving any MVP products at this address. If you have any further questions or concerns please contact us at [redacted].

I am rejecting this response because:  I need an explanation and...

proof of the Sac Bee's policy for adding customers to the Do Not Call list.  Is this policy in their posted privacy policy?  I have asked, then demanded many, many times to each Bee caller to remove me from their contact list.  Each time, the Bee caller assures me that I will be removed, yet I keep getting calls.  Is it the Bee's policy to only remove customers after they have filed a Revdex.com complaint?