Sacramento Bee

I am rejecting this response because:  I do have an answering machine that is on all the time in addition to caller ID so that I can see who is calling.  They say they will credit me for 3 weeks.  Are they sending a check?   I will not accept the terms of  a credit from them by saying they will extend my subscription.  I get the paper 365 days a year so I will never get the credit I deserve unless I deduct it from my payment or they give me a refund check.  I finally received my paper yesterday and today but  is still being delivered near the sidewalk at then of my driveway instead on my front porch near the front door.

Customer address was sent to the distribution office to ensure and confirm that they are removed from any delivery. Confirmation was sent from distribution that it has already been handled. If you have any further questions or concerns please contact us at [redacted].

This address has been given the Operations Manager of Home Delivery. There is no active account at this address and the resident should not be receiving any papers at any time. We have contacted the resident to inform her of the resolution. All deliveries will be stopped as of 1/8/16.Please feel...

free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because:The business response is correct. We did subscribe to their publication. We canceled rather than renew our subscription. The papers continued to arrive, despite our repeated efforts to set the record straight. We paid $27.33 to a collection agency under protest to protect our credit. It was extortion. It is unforgivable. We reject the Busines's apology and demand a refund of $27.33. Oh, by the way, the Bee was delivered to our home on the 22, 23, and the 24th. Cease all deliveries at once!

Revdex.com:
  I have reviewed the response made by the business in reference to my concern, I sincerely hope that this will be resolved but  after months of this I am not holding my breath.  I do hope that we hear from Mr [redacted] and we can put an end to this.We want to thank all at The Revdex.com for your help.[redacted] & [redacted]

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:30 am and Sunday at 06:30 am inside the security gate. We also submitted customer information to the local distributor and our Regional Manager [redacted] for assistance to correct the...

delivery.  If you have any further questions please contact us at [redacted].

I am rejecting this response because:  The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
But they called [redacted] again tonight at 8:19PM, [redacted].[redacted]

Customer account was not reported to any credit reporting agencies and it will not impact credit score or credit report. We adjusted the account to a zero balance so that they will not receive any calls or letters regarding an outstanding balance. Our published rate for The Bee is $19.21 per week. While rates are subject to change as stated on all renewals bills, your rate was on a discounted rate from our full price. Also not every customer will pay the same amount due to different delivery schedules and additional items that a customer can add to their subscription which is not included to pricing. If you have any additional questions or request please contact us at [redacted].

Your address will be placed on a VIP list and our Director of Distribution who be verifying your delivery is being corrected. If you have any further request or questions please feel free to contact us at [redacted].

Customer account has been reviewed by management and has been left at a zero balance and the account will be removed from any collection listings. ARM Solutions is a non credit reporting agency and this will no impact your credit score or credit report. If you have any further...

questions or concerns please contact us at 800-284-3233.

The account shows service problems in November and December. The last call we received was on 12/10/15 reporting the 12/6/15 paper was never received. The Customer Service representative processed a credit on the account and sent an escalation to the distributor on 12/10/15 and 12/13/15. There were...

also 4 credits applied in November for missed papers. In addition, this address has been given to the Regional Manager for delivery follow up. In the meantime, The Bee has processed an additional 7 day credit on the account for all the trouble and inconvenience with the delivery. This problem should be resolved as of 12/20/15. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Consumer states that business has resolved issues.

Sac BEE finally refunded me. Along the way I got several stories. They have Horrible customer service.
Revdex.com was the reason I was able to resolve.
Thanks!!!!!

I am rejecting this response because:  Sacramento Bee should individualize billing for each subscriber which can easily be done with subscription billing software.  In this way each customer knows  whether they are paying a weekly, monthly, quarterly, or yearly rate, the amount of that rate, the amount due each month, the balance due, and a separate column to show the history of all previous payments.On 12/27/2016 I requested, "All communication with me should be by
email[redacted] or by USPS, [redacted], [redacted]."  Instead I receive multiple harassing robocalls from Sacramento Bee daily.  I request these phone calls stop.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We...

have sent customer subscription to our distribution and distribution management team for review and to correct delivery. Currently the account is set to expire 06/24/2017 however we did adjust customer's account to expire 09/03/2017 customer has received 14 days credit from customer service agents. If you have further questions or requests please feel free to contact us at [redacted].

Thank you for your email to The Sacramento Bee,  We apologize for the inconvenience we may have caused you however as per our records we have adjusted your account for the $12.74 and cleared this balance, as well as cease collections. Please note [redacted] is not a credit reporting agency...

so there will be no affect on your credit. If you have any further questions or concerns please contact us [redacted].

Customer account has been reviewed and has been cancelled as per customer's request. The account has been left at a zero balance and will no longer receive any letters or papers. If you have any further questions or request please contact us at [redacted].

As per conversation with [redacted]Customer was provided full break down of account such as auto pay. Customer has their account set up...

for every 5 weeks and all auto pay transactions are only processed on Monday's. As explained to customer who had expired on a Wednesday they will not be charged until that following Monday. Verified transaction date of payment and date coverage of their subscription. *Explained to customer how each individual account is personalized. Customer's have different options such as delivery days, length of payment and bill vs auto pay.  *Customer mentioned relatives pricing and as explained to customer each subscription can be purchased through a variety of different third party vendors, online or mail offers that provided different promotional pricing. *Customer mentioned that she was having a delivery issues with the carrier. I explained that the carrier are not Bee employees but independently contracted. I reviewed with the customer the last complaint processed on her account was 11/16/2016 and within the last four months prior to November customer had made three delivery complaints a month. Before the call had ended customer and I had agreed on her contacting me after she had finished "doing her research" and that I would be replying to Revdex.com complaint. As of today 02:30 pm I still have not heard from customer.