Sacramento Bee

Contacted customer and customer was satisfied with end result.

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience however in looking into your account we do have record of the days you mention in your response and credit has been applied to your account. As for your delivery we communicate your concerns to the distribution manager and our [redacted] manager as well to assist with your delivery issues you have been experiencing. If you have any further issues or concerns please feel free to contact us at [redacted]

Spoke with [redacted] about delivery and our regional manager [redacted] will work with distribution to correct delivery. Customer account was credited 3 Sunday missed deliveries.

I am rejecting this response because: Thank you for the response. [redacted] (collections agency) documentation states that, "California: As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations." Therefore, I paid the amount of $28.32 on 11/5/16 to [redacted] in order to avoid a negative impact to my credit score. I can provide receipt documentation if requested. Please kindly send me a reimbursement check for $28.32 to my mailing address, and I will consider the matter closed. Thank you.

Contacted was customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forward. If you have any further requests or questions please contact us at 800-284-3233.

Mr. [redacted] started a subscription on 5/16/14 through a 3rd party vendor. The account was started and paid for 13 weeks. As standard procedure, all subscriptions continue on a grace period unless The Bee is notified otherwise. In this case, a first renewal was sent on 7/14/14. A second one on 9/1/14...

and a third one on 10/6/14. On the renewal notices, it indicates the continuation of the subscription. As Mr. [redacted] stated, he did speak with someone and requested to stop the paper and clear the balance. The stop was processed on 11/1/14. Unfortunately, the balance was not removed. This has been resolved as of 12/8/14. The account is at a zero balance and all collection calling has been requested to stop immediately. We apologize for the problems Mr. [redacted] has experienced. This should have been handled on his first call. Please note, the subscription account will not reflect on Mr. [redacted]'s credit report. The Bee does work with a 3rd party compant to send out final notices, but it is not reported on his credit report.Please feel free to contact us at ###-###-#### or ###-###-#### if you have any further questions or concerns.Thank you

We continue to remind our delivery partners about the location of the deliveries. If this is an ongoing problem for a specific household, we ask to contact our Customer Service at 1-800-284-3233 in order to address the specific issue. As for the plastic bage, the Sunday products are delivered in pink bags each week. This is specific to our product called Yes! These colored bags are used to protect the paper from any damage (torn, wet, shredded, etc). Plus, as a standard business practice, it is much easier to confirm these deliveries are being made to the correct households. The Tuesday product called MVP does not have a specific bag and is used if there has been problems reported on damaged papers. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.  Thank you

Thank you for your email to The Sacramento Bee,    Mrs. [redacted] information was sent to the Operations Manager to follow with the copies of 03/06 and 03/07 papers and to follow up with the distributor to correct the delivery at their address. Also we have provided a 14 days credit and...

additional 2 days for the missed papers on the account due to the inconvenience we may have caused with that it will extend their subscription date from 03/26/16 to 04/09/16. If you have any further questions please contact us at [redacted]

This complaint has been given to the local distributor and regional manager. A message was sent back on 8/25/15 and again on 9/6/15. These deliveries should not be going to this address. We tried to call Ms. [redacted] to follow up on this complaint, but there was no answer. Please feel free to...

contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about delivery service and customer service issues. Customer's account information was sent to the local distributor and management team to assist and correct weekend delivery with ONTV book. A message was sent to the carrier about the weekend service as well. If you have any...

further questions or concerns please contact us at [redacted].

Revdex.com:
I will accept this ONLY if I get my paper delivered this Sunday.  They didn't deliver last week despite several calls and multiple emails.  This Sunday's paper has never been delivered, either, despite multiple emails and email responses from them promising the paper every day for the last 4 days.  I'll believe there's some VIP list and that there's an actual Distribution Director when I see it.  I've ALSO been promised on 3 separate occasions a call from a distribution manager which never happened. If my paper isn't received on Sunday morning (08/13), I won't want to be on some stupid list.  I'll want my refund.  And if any other paper is missed where I have to call or write again, I want a refund.

This has been forwarded to the Production team to remove from the mail list. It appears there was an address with an apartment number and the same address without an apartment numbe. Both of these have been removed from all MVP mailing files. Please feel free to contact us at [redacted] if...

you have any further questions or concerns. Thank you

Attempted to contact customer about the policy and delivery request. Customer account will be reviewed with distribution management team to rectify delivery request. If you have any further questions or concerns please contact us at [redacted].

This customer account was cleared on 10/29/15. The customer was stopped 10/8/15 with an amount due of $121.08. The account expired on 7/10/15. The Bee sent out the first renewal notice on 6/22/15. Then, sent one on 8/10/15 & 9/14/15. Since The Bee does not stop subscriptions on the expiration...

date, the account continued on the 90 day grace period. All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." If the paper was stopped in the expiration date, Mr.[redacted] account would have stopped back on 7/18/14. The renewal payment during that time was not posted until 7/23/14. The reason for the grace period is to allow time for the payment to be processed without an interruption in service. As a long time subscriber, we appreciate the readership and we have cleared the account from all collection efforts. We do hope Me. [redacted] decides to renew in the near future.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because: Why do I have to"" prepay"" for my newspaper subscription and when I place a vacation stop I either HAVE TO donate my newspapers or have them held until I return ?  Who wants to read 2 weeks worth of old newspapers? I want my subscription to be extended. This practice does not seem that it would be legal...please advise..If I get the same answer I will purse with the State's Attorney General's Office.

The request to [redacted] has been requested and will be mailed to Mr. [redacted] today2/25/15.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Although The Sacramento Bee neglected to state that my lack of delivery was solely a distribution error I am  pleased to finally have delivery of my paper which was the intent of my complaint.  Thank you!

Customer account was stopped on 06/04/20127 and was refunded $15.78 back to the original from of payment on the credit card ending in [redacted] on 06/12/2017. Please verify on your billing statement around that date and it will be a positive balance. If you have any further questions or requests...

please feel free to contact us at [redacted].

The Bee apologizes for the problems arising again. This information was given to the proper management back on 1/19/16 as a follow up. The last complaint on this customer's account was 1/12/16. The complaint was for a missing paper on 1/10/16 and a credit was applied to the account. The distributor was sent a reminder message on 1/24/16 to deliver the paper every Sunday. There have been no further complaints on the account since the reminder message was sent on 1/24/16. The distributor ans Regional Manager continue to have this customer's account on a 'high alert' list to confirm the Sunday delivery happens each week.Please feel free to contact us at [redacted]Thank you

Mr. [redacted]'s payment of $26.42 was received and posted for 5 weeks on 10/28/14. This paid the account to 12/2/14. The renewal notice for the next 13 weeks was on 11/13/14. The payment of $72.80 was paid on 11/25/14. With the payment, the account was updated with an expire date of 3/3/15. There were no further renewal notices sent after the 11/13/14 notice. However, we did receive another payment of $72.80 on 12/9/14 from Mr. [redacted]. This second payment has now paid the account to 5/31/15. We would be more than happy to send a refund of the second payment. I have tried to contact Mr. [redacted] this morning to review this with him. There was no answer, but I did leave a voicemail message. Just as a side note, The Sacramento Bee account will not effect Mr. [redacted]'s credit score in any way. We do not report subscritpions to a collection bureau. Please feel free to contact us if you have any further questions or concerns.Thanks