Sacramento Bee

Mr [redacted] 's payment of $was received and posted for weeks on 10/28/This paid the account to 12/2/The renewal notice for the next weeks was on 11/13/The payment of $was paid on 11/25/With the payment, the account was updated with an expire date of 3/3/There were no further renewal notices sent after the 11/13/noticeHowever, we did receive another payment of $on 12/9/from Mr [redacted] This second payment has now paid the account to 5/31/We would be more than happy to send a refund of the second paymentI have tried to contact Mr [redacted] this morning to review this with himThere was no answer, but I did leave a voicemail messageJust as a side note, The Sacramento Bee account will not effect Mr [redacted] 's credit score in any wayWe do not report subscritpions to a collection bureauPlease feel free to contact us if you have any further questions or concerns.Thanks

Account was started 11/3/for weeks on Sunday only deliveryAs standard business practice, The Bee does not stop subscriptions automaticallyThe Bee issues a renewal notice 4-weeks prior to the expiration dateIn this case, the renewal was sent on 12/15/On the renewal notice, The Bee states the paper will continue unlessd the Bee is notified otherwiseI understand The [redacted] residence did not want to continue and the paper was not stoppedThe account is at a zero balance as of 5/19/This is not reflected on any credit report [redacted] is a thrid party vendor The Bee uses to send out final noticesPlease feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

This request has been submitted and confirmed. The address of 926 Snyder Dr, Davis 95616 has been removed from the weekly MVP mailing as of Wednesday 6/3/15. Unfortunately, the advertisers receive the list 2 weeks in advance. This means there may be 1 more MVP received. The mailing should stop as of... Wednesday 6/17/15. We do apologize for the inconvenience. This will be resolved.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

The Sacramento Bee made a change in September All print subscriptions were updated to include unlimited digtial accessDigital access includes the iPad app, Sacbee.com, e-Edition and mobile apps on all devices and tabletsWith this change, all renewal notices, promotional materials, in paper, and all letters and email notifications were updated to include the digital informationMr [redacted] 's account was not charged the additional fee of $0.38/week until 11/5/Since his account was on a promotional rate, The Bee honored that rate and did not make any changes to the account until 11/5/Mr[redacted] made another renewal payment on 2/10/Again, the renewal notices sent on 12/19/and 1/30/included the digital informationAnother renewal payment was made on 5/8/Again, on these renewal notices, we included the digital informationThe renewal notice were sent on 3/17/Another renewal payment was made on 8/6/This also included the information on digital accessOn 10/20/14, Mr [redacted] contacted our Customer Service Department to request a credit for the digital sevice from 12/19/13-10/12/The credit was applied on the call on 10/20/The request to remove digital access was also processed per Mr [redacted] 's requestThe next payment on 10/28/did not include digital access since it was removed on 10/20/This account has been credited accordinglyIf Mr [redacted] changed his mind and would like digital access in the future, the rate would be an additional $0.38/week.Please feel free to contact us at ###-###-#### or ###-###-####.Thank you

Mr [redacted] has been an ongoing Bee subscriber for several yearsOur process has been the same as far as the renewal of subscriptionsAll our renewal notices state, "the paper will continue unless The Bee is notified otherwise." Since all renewal notices and payments go to Fresno, we ask that customers call us to cancel the paperA written notice on the renewal bill goes to Fresno first and then is re-routed to The Sacramento Bee The Bee does not stop subscriptions on the expiration date, which is why we send one renewal bill prior to the expiration date and two more after the expiration dateWe allow a grace period for all subscribers to renew their subscriptions.Mr***'s account was stopped on 11/17/by a retention vendorHowever, there was no indication of adjusting the balance off the accountAs of 2/3/15, the account is at a zero balanceAll collection efforts have been stopped and there is no reflection of delinquency on Mr***'s creditThe collection vendor, A.R.M, is a 3rd party vendor we use to send out final billsPlease feel free to contact us at ###-###-#### if you have any further concerns or questions.Thank you

This complaint was handled by the Advertising Division here at The Sacramento Bee.
From the advertising rep:
"The gentleman was informed that we bill for Classified "for sale" ads in 10-day increments of $50/each, totaling $ The gentleman asked for 30-days and was then given
a discount of $ He was also advised that should he sell his motorcycle within the first 3-days, call us immediately for a full refund; after that the $fee would be set regardless of when he cancels Unfortunately, he claims he heard none of those details We will be refunding the $he paid It could take up to weeks for the check to be received by this gentlemanHowever, we are requesting the refund to be expedited."
Please let me know if you have any further questions or concerns
Thank you

Mr***'s account was stopped on 9/5/As a regular business practice, our Sales Manager has her team call, mail or email our former subscribers to try to win them back as customersIn this case, I understand Mr*** is requesting to have all sales efforts stoppedAs of today, The Bee has
added Mr***'s phone number to the do not call list, which is separate from the National do not call listThis has also been sent to the Sales Manager to remove from all exisiting calling filesIt may take a day to notify all calling vendorsPlease allow this time to request the notification and confirmation from the sales vendors
Please feel free to contact us at 1-800-284-if you hav any further questions or concerns
Thank you

Date Sent: 6/29/9:42:AM*** ***'s phone number has been placed on The Bee's do not call listThis information has been given to the Sales ManagerThe Sales Manager has confirmed that all sales vendors have been notified and to remove this phone number from all current and previous calling files. Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I did speak with the Sacramento Bee rewards office yesterday although I never received the email which I check daily several times a dayThe communication was adequate in resolving this issueThank You so much to the Revdex.com for your fast service and professionalism

This account was started 5/31/on a weekend (Friday-Sunday) only deliveryOn 9/12/14, customer signed up for a daily subscription at a Bee eventThe subscription that was sold was for a promotional rate, which included the customer signing up for our EasyPay automatic payment option (a voided
check was included with the order). The first day of the daily paper was delivered on 9/15/The first payment that was deducted from the checking account was $for weeksAs standard procedure, the paper continued after the expiration dateMr*** did call and requested to have the bank information removed from the accountThis was removed on 9/17/Once the bank information was removed, The Bee started to mail out renewal noticesOn 12/3/14, a payment was posted of $for the timeframe of 10/12/14-11/16/As of 12/9/14, the account has been stopped and clear of any balanceWe do apologize for the problems Mr*** has experiencedThis problem has been reported to the Sales Manager for follow up with the salesperson from the eventOur hope is Mr*** will restart his original weekend only subscription Please feel free to contact us at ###-###-#### or ###-###-#### if you have any further questions or concerns.Thank you

There was an account starts for Mr*** on 6/14/The address we show in our system is Lapwing Ln with the same account number provided #There are no complaints on the account to indicate the paper was not being deliveredHowever, it sounds like the renewal notices were received
and the final notice was received all at this same addressIf Mr*** would like to try the service for the weeks he signed up for in June 2014, we would be more than happy to honor the deliveryAs for the amount past due, this was adjusted off the account on 1/23/by a Customer Service representativeThere is currently a zero balance.Please feel free to contact us if you have any further questions or concerns.Thank you

This account has a note documented that Ms*** requested to have the paper stopped 2/19/Our records show a vacation stop from 2/6/15-2/9/ The account was paid until 2/19/There was another note stating the papers were not delivered even though the account was still active on
4/30/We do apologize for the delivery issuesThe account has been adjusted to show a zero balanceAnd, we have added the phone number to our do not call list, as requested.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer was a subscriber for a few yearsThe account was started back on 7/21/It was paid until 12/29/As a standard practice, the paper does not stop automaticallyThe Bee sends out renewal notices during the day grace periodIn this case, The Bee sent a renewal notice on 12/2/13,
1/19/and 2/17/On 2/27/14, the account was paid $to clear the balance with a note that Mr*** wanted to continue service for another yearHe made a separate payment for the year on 3/3/in the amount of $The account expiredOnce again, we sent out the renewal notices 11/17/14, 1/5/and 2/9/All renewals notices state, 'the paper will continue automatically unless The Bee is notified otherwise.'As of 4/2/15, the account was adjusted to a zero balanceThere is no balance on the account and there are no further collection efforts for Mr***We do apologize for the inconvenience

Customer is on the do not call listI have notified our Sales manager, Retention manager and Distribution manager to cover all basisI received an email back from the all managers confirming these phone numbers are not being calledHowever, notifications have been sent again to double check all
the do not call files to ensure customers are not being called per their requestIn the meantime, I have asked our Sales Manager to sent a letter for confirmation on this complaintPlease allow3-business days to receive the letter
Please feel free to contact us at ###-###-#### if you have any further questions or concerns
Thank you

I am rejecting this response because:A The finance department of a business could not inform the circulation department about a customer's account, is doomed to fail, especially at the digital age.B Regarding the ***, I would like to have a letter from the Bee to *** directing it to terminate the collection process, and a letter from *** acknowledging it Thank you for your effort on behalf of consumers Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I hope in the future sac bee will not take liberties with other customers regarding the renewal of service

I am rejecting this response because:A The finance department of a business could not inform the circulation department about a customer's account, is doomed to fail, especially at the digital age.B Regarding the ARM, I would like to have a letter from the Bee to ARM directing it to terminate the collection process, and a letter from ARM acknowledging it Thank you for your effort on behalf of consumers Sincerely, *** ***

Ms***'s account was started at an address in Chico, CA with the same address information on Devonshire DrWe apologize for the error and for the trouble it has taken to get this resolvedCurrently the account has been stopped and a refund of $has been credited back to Ms***'s
MastercardUnfortunately, the full refund was not generarted at the same timeAs fo today, the remaining refund of $has been requested to be credited back to the same MastercardThe remaining refund will be processed and credited on Friday 11/28/We are very sorry for the inconvenienceIf Ms*** chooses to give us another chance, please go online to www.sacbee.com/subscribe our contact our VIP team at ###-###-####
Please feel free to contact us at ###-###-#### if you have nay futher questions or concerns
Thank you

Customer started Sunday only service on 3/17/It was purchased from a Groupon offer for weeksThis paid the account until 3/16/Prior to the expiration date, The Bee sent out a renewal notice on 2/10/for the same offer of $19.00/weeksCustomer sent in payment for $on
3/12/This paid the account until 3/15/The first complaint received on the account was 4/7/stating no paper on Sunday 4/6/There was one other complaint on 4/27/These are the only complaints on the account since starting the subscription on 3/17/As a standard practice, The Bee offers to have the paper redelivered or credit the account when a paper is missed. On 3/10/15, customer called to cancel due to price increaseThe rate of $19.00/52weeks was no longer a valid rateThere are notes on the account stating the cancellation was due to price on the next renewalThere are no notes on the account regarding a refundI would be more than happy to credit the missed papers from the complaint calls receivedUnfortunately, we do not have the Groupon offer available anymore

Customer was called and this account has been resolvedThe account was stopped 10/28/The AutoPay information was removedCustomer agreed to the $only and does not need a refundThe information on the sale was not explained correctly at the time of the saleThis has been reported to the
Sales Manager for follow up and training.Please contact us at *** if you have any further questions or concerns.Thank you