Sacramento Bee

Mr*** has been an ongoing Bee subscriber for several yearsOur process has been the same as far as the renewal of subscriptionsAll our renewal notices state, "the paper will continue unless The Bee is notified otherwise." Since all renewal notices and payments go to Fresno, we ask that
customers call us to cancel the paperA written notice on the renewal bill goes to Fresno first and then is re-routed to The Sacramento Bee. The Bee does not stop subscriptions on the expiration date, which is why we send one renewal bill prior to the expiration date and two more after the expiration dateWe allow a grace period for all subscribers to renew their subscriptions.Mr***'s account was stopped on 11/17/by a retention vendorHowever, there was no indication of adjusting the balance off the accountAs of 2/3/15, the account is at a zero balanceAll collection efforts have been stopped and there is no reflection of delinquency on Mr***'s creditThe collection vendor, ***, is a 3rd party vendor we use to send out final billsPlease feel free to contact us at *** if you have any further concerns or questions.Thank you

The account was started 1/17/On 2/7/14, the account was moved to the correct addressThe balance from 1/17/14-2/7/was credited since the papers were not deliveredThere were no further complaints on the account regarding missing papersThe credit card was updated by the customer on 8/8/
to continue paying every weeks There was another move on the account on 8/22/All complaints processed after 9/1/were documented and credited to the accountAs requested, the account was stopped 3/13/There was a refund processed on 3/20/for the remaining credit on the account, $24.00.On 4/23/15, the phone number was added to The Bee's do not call list, but we do not show the phone number on the federal do not call list. Please feel free to contact us at 1-800-284-if you have any questions or concerns.Thank you

I am rejecting this response because: the business knows very well it hires contractors to solicit business - the fact that the calls do not come from Sac Bee directly is a lie by omission Sac Bee knows they harass former customers through contractors who knowingly and willfully violate the law

This is the 2nd complaint with this businessThey STILL call me nearly everyday to sell me their newspaper subscriptionI have called them multiple times, filed complaints and these IS still call meThey agreed to not do it anymore last weekTHEY STILL CALL!!! times this week so far (only Thurs morning)

The request to ARM has been requested and will be mailed to Mr*** today2/25/15.Thank you

We had filed a complaint (complaint ID: ***). We received an email that the complaint was closed and marked that we were dissatisfied as we did not respond within the days. However, we were not able to access emails during this period due to being away and were not able to respond. We are okay with the Sacramento Bee's response and would prefer that our complaint lists us as being satisfied with their response

Mr. [redacted]'s account was resolved on 1/30/15 by a VIP representative. The payment on 1/6/15 was received and processed along with the start for weekend service. The original payment was delayed and customer asked his bank to stop the payment of the original payment. Somehow, when the payment...

finally got to the Finance Department, it was already notated to stop the payment. The letter should have never been mailed to Mr. [redacted]. I sincerely apologize for the error and the inconvenience. Mr. [redacted] has been called and he has accepted my apology. He was also given the local VIP number in case he needs to contact someone locally. Please feel free to contact us at [redacted] if you have any further questions or concerns. Thank you

Customer account was verified with [redacted] and the voucher will be uploaded by 08/07/16. If you have any further questions or concerns please contact us at [redacted].

Customer account is left at a zero balance and will be removed from any collections list including ARM Solutions. ARM Solutions is a non credit reporting agency and this will not impact their credit report or credit score. If you have any further questions or concerns please contact us at...

800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would like to restate or confirming that.. Neither I received  paper delivery after 10 weeks nor I have received any bill or auto renewal notice.. I just took the initial subscription as to support or encourage student scolorship purpose! But this good cause made me disturbed..  atleast sacramento bee waived the payment on my name.. so, I would prefer to send a confirmation letter to my address ..Also thanks to Revdex.com for supporting the same?Regards[redacted]

Contacted customer about delivery and confirmed delivery will be corrected for next Sunday 01/15/2017. If you have any further questions please contact us at [redacted].

This account has been left at a zero balance since the customer sent the cancellation request via mail. Customer is clear from any outstanding balances and will be removed from any collection calling list. If you have any further questions or requests please contact us at [redacted].

This address has been requested to be removed from MVP mailings. It has also been given to our Regional Manager to ensure the MVP is not delivering to this address. Confirmation was received that Wednesday 6/3/15 would be the last mailing. The advertisers receive the list 2-3 weeks in advance. As of...

Wednesday 6/9/15, the MVP will be stopped.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

We do apologize for the delivery problems on this route. This information has been given to the appropriate manager and regional manager for follow up Friday 1/8/16. The account is set up for 4 papers and there should be 4 papers every Friday, Saturday and Sunday. The appropraite credits have been...

applied. Our VIP will also do a follow up call on Friday 1/8/16 to ensure this is resolved. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stance. Customer account has been waived and left at a zero balance. ARM Solutions will be notified of the zero balance and removed from any collection listings. If you have any further questions or request please feel free to contact us at [redacted]

Customer submitted a temporary stop from 01/15-02/04 through our automated service then customer called in on 02/04 asking for another stop from 02/05-02/26 requesting for us to hold the papers and to deliver them upon her return. For those papers she was charged for since she did receive...

them. She had expired on 02/11 so her payment post on 02/16 for $25.40 for 5 weeks however the customer did continue on a temporary stop from 02/26-04/05 which she did receive credit for which is why she received a refund of $14.87. The Bee vacation policy since Sept 2012 that a customer can place an account on hold with the options of holding the papers and delivering when they return, donating the papers to your local school or granting access to our online E-edition. If a customer will be gone for more than 21 days we can credit the account from the 21st day more moving forward like the the temporary stop from 02/05-04/05. If you have any further questions or concerns please contact us at [redacted]

Customer account has been reviewed and the outstanding balance has been waived and will be removed from any collection lists. [redacted] was be notified however [redacted] is a non credit reporting agency and it will not impact their credit score or report. If you have any further questions or...

concerns please contact us at [redacted].

I am rejecting this response because:  This is a lie. Truly, the Sacramento Bee representative did not disclose the $50.00 cancellation fee.  The ad started on 8/22/2014 (Saturday) and I cancelled the ad on 8/24/2014 (Sunday) through automated service which unfortunately  did not take the cancellation, that I was told by the  Sacramento Bee rep on 8/25/2014 which I called to make sure the ad was cancelled.  Also, she did not mention anything about the discount of $20.00.  She told me the rate  of $130.00 for 30 days.
I do not want to make this issue goes further, so I appreciate it very much to have the full refund of $130.00 as soon as possible.
 
Thank you.

Customer account will be reviewed with the distribution management team and the Regional manager of The Bee [redacted]. Customer expiration date has been adjusted to honor the six missing Sunday's from 03/25/18 to 06/10/18. If you have any further questions or requests please feel free to...

contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I also want to add that I Have complaint on several occasions to the Sacramento Bee about this matter of missing papers. The Sacramento Bee Office is not open on Sundays, as it was in recent years, so there is no one to complaint to about missing papers.  This matter of the office being closed on Sunday is a disserve to the Sacramento Bee's subscription  customers.