Sacramento Bee

Spoke with [redacted] about her home delivery service and confirmed the credit for the missed delivery. Customer's information was sent to the distributor and regional manager to assist with correcting delivery. If you have any further questions or concerns please contact us at 800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me for this instance.  I have had vacation holds before.  I don't audit my paper delivery on a day by day basis and so just assumed that I was credited for the days I had on hold.  I didn't realize that the Bee was ripping me off for each vacation hold until I discovered it a couple of weeks ago.  That amounts to six weeks over the last year and one half that I have lost.  Multiply that out over all the Bee's subscribers and their vacation holds (including those of you at the Revdex.com) and you can begin to get a grasp of the size of this scam.  The Bee is raking in the money with this scheme.  I will accept the two week restoration.  Thank you.

The Sacramento Bee made a change in September 2012. All print subscriptions were updated to include unlimited digtial access. Digital access includes the iPad app, Sacbee.com, e-Edition and mobile apps on all devices and tablets. With this change, all renewal notices, promotional materials, in...

paper, and all letters and email notifications were updated to include the digital information. Mr. [redacted]'s account was not charged the additional fee of $0.38/week until 11/5/13. Since his account was on a promotional rate, The Bee honored that rate and did not make any changes to the account until 11/5/13. Mr.[redacted] made another renewal payment on 2/10/14. Again, the renewal notices sent on 12/19/13 and 1/30/14 included the digital information. Another renewal payment was made on 5/8/14. Again, on these renewal notices, we included the digital information. The renewal notice were sent on 3/17/14. Another renewal payment was made on 8/6/14. This also included the information on digital access. On 10/20/14, Mr. [redacted] contacted our Customer Service Department to request a credit for the digital sevice from 12/19/13-10/12/14. The credit was applied on the call on 10/20/14. The request to remove digital access was also processed per Mr. [redacted]'s request. The next payment on 10/28/14 did not include digital access since it was removed on 10/20/14. This account has been credited accordingly. If Mr. [redacted] changed his mind and would like digital access in the future, the rate would be an additional $0.38/week.Please feel free to contact us at ###-###-#### or ###-###-####.Thank you

Mr. [redacted] signed up for a [redacted] offer on 6/24/12. It was for weekend service and it ws prepaid for 52 weeks. The account expired on 6/23/13. As normal, The Bee send out 3 renewal notices. One is prior to the expiration date and then two others after the expiration date. In this case, the...

first renewal was sent out 5/20/13. The second renewal was sent on 7/4/13. The Bee received a payment of $52.00 to renew the account for another year (this is not on the [redacted] account). This paid the account for another 52 weeks. The expiration date was 6/22/14. As standard procedure, we sent out a first renewal notice on 6/2/14. Then, a second on on 7/21/14 and a thrid one on 8/25/14 before the account was stopped for non-payment on 9/20/14. All renewal notices, letters, online notifications and promotional pieces state, "The delivery will continue unless The Bee is notified otherwise." We did not receive notification that Mr. [redacted] wanted to stop the paper on the expiration date. This resulted in the paper continuing on a 90-day grace period. 
As of today, the account has been stopped and cleared of any balance. Mr. [redacted] has been placed on the do not call list under the phone number [redacted]. And, all collection efforts have been stopped. 
Please feel free to contact us at [redacted] if you have any further questions or concerns.
Thank you

Thank you for your response,    We provided credit for the four days that you did not receive the paper. With the credit your expiration of 04/15/2016 will now be 04/19/16. If you have any further questions please contact us at [redacted].

I am rejecting this response because:payment was made with a Discover card ending in [redacted]  I still have not received the listing of credits and debits issued to my account.

Spoke with customer to verify if delivery has been corrected and customer stated that it has been corrected for about a week. If you have you any further question or request please contact us at [redacted].

Spoke with customer about their account and we will expedite the refund since it was not processed already. Customer will follow up with The Bee if any further concerns.

As of September 2012, The Sacramento Bee added an option to have the paper digitally (including reading the paper online through our e-edition). This digital access also includes unlimited access to sacbee.com, our iPad apps and access on any mobile device or tablet. As this upgrade was implemented,...

The Bee now offers a way to read the paper while away on vacation. The other options are to donate the credit from the vacation to our local school program or have the papers held and delivered when the customer returns. In this case, Ms. [redacted] spoke with a customer service representative on 3/30/15 and these same options were explained. Our records do not indicate a recent vacation stop on the account. However, moving forward, the options are as explained above. We no longer offer a credit extension on the account unless the vacation is over 21 days. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I will be awaiting notification of the actual refund.

I am rejecting this response because: Sacramento Bee subscription bills all customers WITHOUT...

SPECIFYING THE AMOUNT OF MONEY EACH CUSTOMER OWES AND WITHOUT ACKNOWLEDGING THE DATE AND AMOUNT EACH CUSTOMER HAS PAID.All communication with me should be by email, [redacted], or by USPS, [redacted].https://www.ftc.gov/node/116933https://www.fdic.gov/regulations/laws/...⇄

The account for [redacted]) was started on 11/06 on Sunday service with no initial payment however the payment for $13.27 was covering for his delivery service from 11/06-01/30/16. We send out multiple notices and do make phone attempts to collect or post a payment but please not that [redacted] is not a credit reporting agency so there will be no impact on your credit report. If you have any further questions please contact us at [redacted]

Tell us why here...This request has been provided to the local distributor and regional manager. We have confirmed the address is not on the delivery list and there should not be any MVP deliveries to this address. The address is on the list for the MVP to be mailed. If Mr. [redacted] decides he does...

not want to receive this in the mail, please contact us immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer has been an active subscriber for several years. The grace period and cancallation policy has not changed. Since The Bee gives a 90 day grace period to renew the subscription, the account is not stopped automatically. In this case, the subscription was started as part of a [redacted] offer on...

5/19/13. The account was paid for 26 weeks. The same offer was given to the customer on the first renewal notice 10/14/13. Ms. [redacted] made a payment on 11/21/13 for another 26 weeks. This time, the renewal notice was sent on 4/28/14. Ms.[redacted] paid again, this time for 13 weeks. A renewal notice was sent on 7/31/14 and another payment was made for another 26 weeks. A renewal notice was sent on 1/26/15. A 2nd renewal notice was sent on 3/16/15 and a 3rd renewal was sent on 4/20/15 before the account was stopped for non-payment on 5/16/15. This left an amount due of $18.48. All renewal notices state, 'the paper will continue automatically unless the Bee is notified otherwise.' The Bee provides our Customer Service number and the hours of operation to process a cancellation.There is not a check box to cancel the service. Like most businesses, The Bee likes to hear back from our readers on the reason for cancelling an account. Our goal is to keep our customers and gather feedback when a request is made to cancel a service. As fo today, this account has been adjusted to a zero balance and all collection efforts have been stopped. The [redacted] we contract with is a vendor used to send out last notifications of a bill. Thsi is not reported to a credit bureau and is not reflected on any credit report.  Pleae feel free to contact us at [redacted] if you have any further questins or concerns.Thank you

We apologize for the inconvenience that you are receiving a late delivery of your morning paper. We have communicated this information to our Regional Manager [redacted] and he will personally contact the customer tomorrow morning. We will double our efforts to correct the delivery time. If you have any further questions or concerns please contact us at 800-284-3233.

I am rejecting this response because: I also did not get a paper on the 26th.  I have canceled my account as this has been going on since January 01/11/2016 with the paper being thrown on the wrong side of the trailer; then on 01/16 - no paper, called - did get it; 01/17 - no paper, called - did get it; Then did get it - on the wrong side of the trailer until 01/18 when it was on the correct side of the trailer as it was through the 23rd.Then came the 24th.  No paper - called - was told one would be delivered.  It never came. Monday the 25th got a paper - called about the 24th still not get - was told one would be sent out - never came.Then came today, the 26th, no paper.  So I called, told person about this and cancelled as of this date.I simply do not want to pay a company for poor service even if I like the product (which in this case was missing several times.)

The account has been stopped and left at a zero balance as per customer's requests. If you have any further questions or concerns please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for your help!!! Your service is fantastic.-[redacted]

Mr. [redacted]'s phone number has been added to our do not call list as of 12/1/15. This has also been given to all Sales vendors to remove from all current calling files. We do apologize for the inconvenience. The account has been stopped as of 11/7/15. Our standard business practice is to try to...

contact customers after they have stopped to win them back. In this case, we understand Mr. [redacted] no longer wants to be contacted and we have taken the necessary steps to stops the calls.
Please feel free to contact us at [redacted] idf you have any further questions or concerns. 
Thank you

Attempted to contact customer about billing and payment dates with confirmation with dates as per customer request. If you have any further questions or concerns please contact us at 800-284-3233.