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Sacramento Bee Reviews (482)

Customer account was stopped as per customer email on 02/03/2017 and customer did have an outstanding balance for $-85.90 since customer has originally expired 12/25/2016. The outstanding balance was waived on 03/22/2017 as a one time courtesy offer since customer had receive two renewals...

notice that states our cancellation policy. A zero balance is the current status of Mr. [redacted] account. Phone number associated with the account was flagged on our Do Not Call list as of 02/02/2017. If you have any further questions or requests please contact us at 800-284-3233.

This subscription was started on 11/13/15 fro Friday-Sunday delivery. This was a [redacted] offer. Our records indicate several complaints and messages on the account (11/15, 11/18, 11/22, 11/23). Then, the account was stopped for poor service as of 11/27/15. We do apologize for the delivery problems....

This information has been given to the distributor and the regional manager regarding the poor delivery. Since this payment was not paid directly to The Bee, it does take a little longer to get a refund generated. The initial payment was made to [redacted]. The refund should be sent out this coming Friday 12/11/15. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Thank you for your patience,    We have adjusted your account to reflect a zero balance and we will send your account information to [redacted] notifying them of this change as well. If you have any questions please contact us at [redacted]

Customer has been an active subscriber for several years. The grace period and cancallation policy has not changed. Since The Bee gives a 90 day grace period to renew the subscription, the account is not stopped automatically. In this case, the subscription was started as part of a [redacted] offer on 5/19/13. The account was paid for 26 weeks. The same offer was given to the customer on the first renewal notice 10/14/13. Ms. [redacted] made a payment on 11/21/13 for another 26 weeks. This time, the renewal notice was sent on 4/28/14. Ms.[redacted] paid again, this time for 13 weeks. A renewal notice was sent on 7/31/14 and another payment was made for another 26 weeks. A renewal notice was sent on 1/26/15. A 2nd renewal notice was sent on 3/16/15 and a 3rd renewal was sent on 4/20/15 before the account was stopped for non-payment on 5/16/15. This left an amount due of $18.48. All renewal notices state, 'the paper will continue automatically unless the Bee is notified otherwise.' The Bee provides our Customer Service number and the hours of operation to process a cancellation.There is not a check box to cancel the service. Like most businesses, The Bee likes to hear back from our readers on the reason for cancelling an account. Our goal is to keep our customers and gather feedback when a request is made to cancel a service. As fo today, this account has been adjusted to a zero balance and all collection efforts have been stopped. The [redacted] we contract with is a vendor used to send out last notifications of a bill. Thsi is not reported to a credit bureau and is not reflected on any credit report.  Pleae feel free to contact us at [redacted] if you have any further questins or concerns.Thank you

I called and spoke with Mr. [redacted] regarding this issue. The account is at a zero balance. The Retention Manager and Collection vendor have been notified to remove Mr. [redacted] from all calling and/or letter notiifications. There was some confusion on the the account with a print/digital subscription...

vs. a digital only subscription. I also explained the digital only subscription is through a vendor, Press Plus. 
Please feel free to contact us if you have any further questions or concerns.
Thank you

This account was started 9/7/14. The order was sold by an independent contractor for Sunday only. We do see the address was incorrect when the account was started. This was corrected on 10/5/14. The payment was posted for 10 weeks. As a standard practice, the paper does not stop automatically. We...

allow a 90 grace period for our customers to renew their subscription. The first renewal notice goes out a month in advance. This allows time to contact us if there is a change in delivery or to cancel the paper. In this case, we understand Ms. [redacted] contacted The Bee by mail. She also tried to cancel via the automated system. However, we do not have an option to cancel the paper on the automated system. We request to hear from our readers as to why they are stopping the service. We apologize for any inconvenience. At this time, the account has been stopped and cleared of any balance. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about the mailer of the [redacted] and we confirmed that the address has been removed from our delivery list. If you have any further questions or concerns please contact us at [redacted].

I am rejecting this response because:It says they attempted to contact me..this is not the truth.I have NEVER been contacted by them.

I am rejecting this response because: Second part of my complaint is that the Sacto bee illegally charged my credit card....

After I cancelled account for [redacted] subscription for $24.23 cancelled 4/12/16 on 4/14/16 they charged my credit card $24.23. I purchased [redacted]  on 4/17/16. WHY WOULD I PAY TWICE for month of April. They charged my credit card for [redacted] subscription AFTER I CANCELLED. Would like proof that they credited my credit card. then account would be settled.

Customer's account shows a last payment of $29.64 posted on 7/26/14. This paid the account to 10/19/14. This payment was done through our automated system. On 10/5/14 there was a vacation stop on the account that was also processed through our automated system. The restart date was on 10/19/14. On...

11/21/14, there are notes on the account that Ms. [redacted] called regarding a lost payment. There were 3 more noted on the account 12/12/14 and 12/13/14 indicating a supervisor call and a dropped call as stated in this complaint. The stop was also entered as of 12/14/14. As of today, there is no payment on the account and no indication that the payment was declined by the bank. In this case, I am very sorry for the problems and the inconvenience this has caused the [redacted] residence. The account is now at a zero balance and the phone number has been placed on the do not call list. Our hope is Mr. & Mrs. [redacted] will try the subscription again sometime in the future by logging on to www.sacbee.com/subscribe. Pleae feel free to contact us at [redacted] or [redacted] if you have any further questions or concerns.Thank you

Thank you for the information provided. We apologize for the problems you have been experiencing with the Yes delivery. Over the last year, there has been a change in distribution companies. The most recent change happened in July 2015. This information has been given to the new distributor and it...

has also been provided to the Operations Manager and Regional Manager. The distributor has confirmed this address is on their route list and they have assured us that they will arrange delivery going forward. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about Sunday delivery and credited her account for the missed paper. Account information was sent to the distribution to correct delivery for this Sunday and moving forward. If you have any further questions or concerns please feel free to contact us at 800-284-3233.

I am rejecting this response because:NO SUPERVISOR ATTEMPTS HAVE EVER BEEN MADE TO CONTACT ME.

The account has been active for several years. In this case, the account expired on 8/23/15. As a standard business practice, The Bee sends out a renewal notice 4-5 weeks prior to the expirationd date. On all renewal notices, The Bee states the paper will continue unless The Bee is notified...

otherwise. The first renewal was sent on 8/3/15 and the second one on 9/21/15. The account was stopped on 10/24/15 and a payment was posted on 11/23/15. The remaining balance should have been cleared at this time as well. However, since the $10.80 is still showing, we will have it cleared today, 12/21/15. This amount will not show on any credit report. The collection company is a third party vendor The Bee uses to mial out final notifications. The third party vendor will also be notified that this is resolved and cleared.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

This account started on 11/15/14. The payment posted on 11/19/14 for 10 weeks. The expiration date was 1/16/15. Customer should have gotten a receipt at the time of the sale. On the order form and receipt, The Bee states the paper will continue automatically unless notified otherwise. In this case,...

The Bee sent out 3 renewal notices (one 4 weeks prior to the expiration date on 12/29/14, another on 2/16/15 and the third on 3/23/15). The Bee sends these renewals out to inform the customer of the renewal payment. These notices also state, The Bee will continue automatically unless notified otherwise. Since The Bee does not stop the paper automatically, the papers continue on a 90 grace period. During this time, The Bee also sends email notifications and reminder calls from our retention vendors. There is no indication we received a call or email to stop the delivery. However, since Mr. [redacted] was under the impression the paper would stop, The Bee has honored the adjustment of $37.90 to zero out the balance on the account as of 7/9/15.Please note, the company A.R.M is a third party vendor who attempts collection for The Bee. Mr. [redacted] is not reported to a credit agency and this will not appear on his credit report. A.R.M has been notified to stop all collection efforts. In the future, if Mr.[redacted] decides to start a subcsription, please note the paper continues until The Bee is notified to cancel the service.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank You

Customer's subscription was supposed to start Sunday 5/1/16. We apologize for the missed deliveries on Sunday 5/1 and Sunday 5/8. We have processed a complaint for both days and we have notified the distributor and Regional Manager in this area. We have requested the Sunday 5/8 paper be delivered...

today 5/9. We have also credited the account for the 2 missing papers. This will be resolved as of this coming weekend.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account will be left at a zero balance and we have sent notification to remove your account from collections through our vendor, ARM.  Please disregard any collection notices you have received from ARM or The Bee.  ARM Solutions is a non credit reporting agency and this will not...

impact your credit score or credit report. We appreciate your readership, & apologize for this matter.    If you have any questions regarding this notice or your account, please contact us at [redacted].

There were 2 account for this customer. The one account under [redacted] at #[redacted] was cleared of all past due amounts as of 12/1/15. There should not be any further calling or notifications of a past due balance.The current account started on 11/21/15 was from...

a Groupon offer. This account #[redacted] is paid and expires on 11/24/16.Please let me know if you have any further questions or concerns. You can also contact our VIP team at [redacted]Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that the resolution that my subscription has been extended to January 18, 2015 is fully satisfactory to me.
If you forward this acceptance to them, please add that I will not be renewing my subscription in January unless there are to be no further unwanted 'Holiday' papers - I wanted and signed up for "Sunday Only" - they need to look up the word "ONLY" in their Webster's dictionary.  I will want assurance that they understand in writing just in case they forget and send holiday papers anyway. 
Thank you for your assistance in this matter.
[redacted] ...

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  However, the bee does not conduct business in an ethical manner, charging different people of various age groups differing prices for receiving the same product

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Address: 2100 Q St, Sacramento, California, United States, 95816-6816

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