Sacramento Bee

We apologize for the...

delivery issues you have been experieincing. This information has been communicated to the distributor and regional manager. Your address is listed on the carrier's route list everyday. There should be no reason for the missed papers. As of today, 6/30/17, we have processed a 7 day credit, which extends your subscription from 8/23/17 to 8/30/17. We will have this account added to a VIP verification list starting tomorrow 7/1/17 as well.Please feel free to contact us at [redacted] if you have any questions or concerns. Thank you

The customer cancelled on 06/23/16 and received a refund of $13.28 back on the credit card [redacted] on 07/01/16. Customer should see it as a positive amount on their account. If you have any further questions please contact us at [redacted].

I am rejecting this response...

because: i received a all from a supervisor at the Bee on 3/2. the only thing I got from her was that she would contact the distribution director. That was it. I still am not receiving a paper 7 it is now 52 days. Why this person notes " late delivery" I'm not sure. she should have said "no delivery" Nothing has been resolved & I have no indication of if or when it will be. I thank you for your help

Thank you for contacting The Sacramento Bee,
  We apologize for the inconvenience however our records show that your account #[redacted] is at a zero balance and we have notified [redacted] to remove you account from any collection listing. Please note [redacted] is not a credit reporting...

agency so there will be no impact on your credit report. If you have any further questions please contact us at[redacted]

This request has been submitted and confirmed. The address of 926 Snyder Dr, Davis 95616 has been removed from the weekly MVP mailing as of Wednesday 6/3/15. Unfortunately, the advertisers receive the list 2 weeks in advance. This means there may be 1 more MVP received. The mailing should stop as of...

Wednesday 6/17/15. We do apologize for the inconvenience. This will be resolved.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Yes been resolved more than a week ago and everything turned out fine.  Ty

Mr.[redacted]'s account was upgraded from Sunday only to Friday-Sunday delivery on 6/20/14. The Bee received a payment on 7/18/14 for 26 weeks. The account expired in January 2015. Prior to the expiration date, we did send a renewal notice (12/15/14). As I understand it, Mr. [redacted] sent in a request to...

cancel the service. As of today, 5/26/15, there is a zero balance on the account. I apologize for the error and the inconvenience. Please note, The Bee does not report your account to any credit bureau and this will not reflect on your credit report. A.R.M is a third party vendor The Bee contracts with to mail out these final notices. If you have any further questions or concerns, please contact us at ###-###-####.Thank you

We have sent the information to our delivery partners to confirm the [redacted] and it was confirmed to that she did received the delivery to her driveway. If you have any further questions please contact us [redacted]

Thank you for your patience,     We have reviewed your account and you have a zero balance. We will notify [redacted] to remove you from any collection lists. If you have any further questions please contact us at [redacted].

Attempted to contact customer to assist with confirmation of expiration dates and downgrading the service. If you have any further questions or concerns please contact us at [redacted].

Customer's account information was sent to the distributor and the management team for home delivery to assist carrier and correct delivery moving forward. If you have any further questions or requests please contact us at [redacted].

I am rejecting this response because:I have been contacting Sac Bee customer service continually. For six days in a row I contacted them via their customer service page:[redacted]to let them know I did not receive my paper. On the seventh day, Sunday, I would get a newspaper. Then for six more days I would again send notices that I did not receive my paper, and then on the seventh day, Sunday, I would get a newspaper.Before that I sent email after email after email. How much more should I have to contact the Sac Bee customer service to get a 7-day subscription started?It's been a long two months since I first contacted Sac Bee (10/21/15) and I am no closer to a resolution or receiving a 7-day subscription. As of todays date, 12/15/15, it has NOT happened!

I am rejecting this response because:I have not been receiving 7-day newspaper service since 11/21/15. I have only received a Sunday newspaper, ever! If you want to start 7-day subscription then it needs to start this Sunday, 12/15/15 with my Groupon expiring 12/15/16.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you Revdex.com for help with the matter!

I am rejecting this response because:As previously stated, this issue was deemed resolved in the beginning of April 2015 as no more contact was made from the Bee to me. [redacted] was informed that I did not want to continue my subscription and the lack of information on cancellationI was told about this grace period and so I let the business know that I did not want to continue my subscription during this "grace period". I don't accept that the Sacramento Bee wants to hear from their customers for a few reasons. Firstly the physical address listed for the Bee has an incorrect zip. Secondly the representative was extremely curt on the phone and was not pleasant to deal with, why would I want to call and talk to others from the same company? Third I sent a cease and desist to which the business completely ignored, so when I did contact them they refused to acknowledge contact nor heed requests. If a customer is to make the assumption that they are to do all the leg work to contact the company about cancellation, then they should also assume that the company does not really want to see or hear from them by mail since the address is listed incorrectly.I have already contacted the collection agency about this incorrect debt. I have already asked more than three times but I will ask again, please show me a signed contract where I acknowledged the terms of the subscription and fully understood how to cancel my subscription. I will pay the debt I owed on April 3rd and no more with a signed contract, as I had stated more than once to Mr. [redacted] that I did not intend on continuing my subscription ever.

I am rejecting this response because: I do not use internet for the Bee and have no choice since it is a automatic add to paper subscription. So I am already paying for something I don't use. No only am  I forced to pay for online option I don't use and now also the paper I don't get for the days I am on vacation.

This account was moved from an address at [redacted] on 1/26/16.  The account was paid until 2/17/16. The name we show on the account is [redacted]. Unfortunately, we do not show any other name on the account. The representative that processed the transaction may have changed...

the name to [redacted] in error. Since there was an error on the account and the previous requests were not acknowledged, this account has been cleared of any balance as of 9/12/16. We do apologize for the error and the inconvenience.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Contacted customer about the delivery issues and we were able to move the customer's subscription to their new address. Customer account was credited from March 23 to current date. If you have any further questions please feel free to contact us at [redacted].

Spoke with customer about the delivery service and the placement of the paper. The account information has been sent to the distribution office and the Regional Manager of Home Delivery [redacted] to assist. If you have any questions please contact us at [redacted].

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience however in looking into your account we do have record of the days you mention in your response and credit has been applied to your account. As for your delivery we communicate your concerns to the distribution manager and our [redacted] manager as well to assist with your delivery issues you have been experiencing. If you have any further issues or concerns please feel free to contact us at [redacted]