Safety Services Company

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] ***Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] ***and/or [redacted] I have also removed the company listing from any calling or mailing lists.We have resolved this matter with the client and a refund has been issuedPlease allow 7-business days for the check to arriveI would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] I have also removed the company listing from any calling or mailing lists We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concernsWe were unable to reach her by phone so an email was sent to [redacted] informing her that we have resolved her concerns as requestedOne of the concerns mentioned was the inconvenience in returning the posters to usWe are not asking for the posters to be returned to avoid any further inconveniences If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Thank you[redacted] Director of Client Relations Safety Services Company Enclosures: [redacted] reflecting $

Please see attached formal response and zero balance invoice

At no time within the phone call did the Safety Services representative state that they weren't with ***They kept quoting ***'s apparent rules and regulations which led me, the customer, to believe that they were representing [redacted] or at least an affiliate of theirsI was cold called with no prior knowledge and told that if we didn't purchase these materials we would not be in compliance with ***I was never given the option of not purchasingI have returned the product in question in its entirety on 3/31/via Certified Mail and expect to be refunded the entire amount that I had paidI also expect for the invoice in question to be voided and any and all restocking fees waivedIn the last phone call I had with the Safety Services representative Anthony I was basically told that I would be harassed until payment in full was madeI do not appreciate being bullied so therefore I do not feel that answering any future phone calls will be for my benefitYou are a company that prays on small businesses and its shameful!

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr***,Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clientsAll calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standardsWe review each order against a checklist of requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####Thank youCharles R [redacted] Director of Client Relations

I spoke with Safety Services on 11/They agreed to give me the return address and RMA# to return the productI mailed off the package in it's entirety( see attached registered mail slip) on 11/30.I am rejecting this response letter because there is no language stating that upon return of the package (at my cost) that I would not be charged for a restocking feeI will await Safety Services return response once they receive my package

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentReg***ing: Response to Complaint # [redacted] CID [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsOn 12/2/our representative contacted B&D Losiewicz Excavating LLC., talked [redacted] outlining the reason for our call Our representative talked with [redacted] about how OSHA looks for written documentation that a company is doing safety training [redacted] was asked on this call if the program could be shipped to him on an invoice and he agreedOur customer service department had made several calls to the business over the next month but was not able to reach [redacted] to confirm receipt and to ask if there were any questions Shipment was received on 12/16/– when it was refused at the business location for deliveryInvoice has been cancelled and the company phone has been placed on our DNC list as requested To avoid any further conflict in the matter, and to facilitate proper complaint resolution, as stated, we have chosen to cancel all services and balances associated with the accountWe have not reported any delinquency to any credit agencies so there are no negative consequences for the account or its representatives Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com If you have any remaining questions or concerns reg***ing this matter, I am glad to be of any assistance and can be reached by email at cathy.w***@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W***Manager of Client RelationsEnclosures: Invoice [redacted] reflecting $balance

Attached is our formal response, We found this a valid order with no misrepresentationWe look forward to resolving this issue with a satisfactory outcome

After getting many calls, and telling these people I was not interested in what they havei got a ststement for have no idea what its for

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Attached is the zero balance invoice and our formal responseIt should be noted that this was resolved by our customer satisfaction team 2-On 2-we cancelled the invoice and placed the client on DNC statusAn attempt to reach the client was made via telephone but was unsuccessfulWe emailed the client via their company website to inform them of the resolution they requested had been processed

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] , Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] *** [redacted] *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] *** We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] or [redacted] *** Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.comIf you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W***Manager of Client RelationsEnclosures:Invoices [redacted] reflecting $balance

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentReg***ing: Response to Complaint # [redacted] Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] , LLC Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.Safety Services Company takes our reputation seriously and for that reason I will address your assertions specifically based on our review of the call: Stated that you received a package that you “absolutely” did not order or wantaOur representative talked with [redacted] , when Mr [redacted] was asked if he was authorized to make purchases for the company, he stated “Yes” Stated that we represented ourselves to be OSHA aOur representative clearly identified himself as from Safety Services Company and not OSHA Stated husband said “wait, hold on” when charge is mentionedaThis was not he [redacted] on the call recording, our representative asked if we could send out the package with the first meetings on invoice for review, Mr [redacted] stated “Yes.” In the interest of assuring a good customer service experience we have elected to cancel all services and balances associated with the account for [redacted] , LLC and/or [redacted] / [redacted] * [redacted] We have also removed the company listing from any calling or mailing lists.If you have any remaining questions or concerns reg***ing this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W***Manager of Client RelationsEnclosures:Invoices [redacted] reflecting $balance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

Mr [redacted] ,Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsWe record all calls for quality assurance purposes and found that [redacted] ordered the products as the owner of the businessWe have reached out to the client in order to resolve this issue with a satisfactory resolutionIt should be noted that we did play the recording for [redacted] and were hung up on during the callWe have made numerous attempts to reach out the client to resolve this issueWe did get to speak with [redacted] today but were unable to reach a resolution satisfactory to both partiesWe are continuing to pursue this matter for resolutionIf you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @ [redacted] [redacted] or by phone at ###-###-####.Thank you[redacted] Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.comI would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you[redacted] Director of Client RelationsEnclosures:Invoice reflecting $balances

To: Revdex.com From: Safety Services Company – Complaint Resolutions Department Regarding: Response to Complaint # [redacted] Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] ***I have also removed the company listing from any calling or mailing lists We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] ***Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com I would like to thank [redacted] for her feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ***’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Thank you [redacted] Quality Assurance Supervisor Enclosures: Invoice reflecting $balances

Attached is our formal responseOur quality assurance team verified this as validWe have chosen to cancel the order to reach a satisfactory outcomeAwaiting to reach the client to inform them of the resolutionTo: Better Business Bureau From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr***,Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsWe record all calls for quality assurance purposes We have listened to the sale recording for [redacted] Construction and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcomeWe strive to provide outstanding service on every contact, and [redacted] ***’s feedback will help us understand how to close gaps to ensure world class customer service with every interactionIf you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected] or by phone at [redacted] Thank you.Charles R***Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] ***I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] ***Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.comI would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ***’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you[redacted] Director of Client RelationsEnclosures:Invoice [redacted] , [redacted] reflecting $balances

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr [redacted] ,Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clientsAll calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standardsWe review each order against a checklist of requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr***@safetyservicescompany.com or by phone at ###-###-####.Thank you.Charles R***Director of Client Relations