Safety Services Company

Mike, an agent of Safety Services Company, has called me repeatedly this afternoon to try to bully me into purchasing more products from him. Although I told him several times that I would not need what he was selling for another 11 months, he continued to call and harass me on the phone. When I also told him that I would consult my lawyer for the need for his product, he began to argue and would not listen to any of my replies.

Who needs this kind of harassment and bullying?!

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

At no time within the phone call did the Safety Services representative state that they weren't with [redacted]. They kept quoting [redacted]'s apparent...

rules and regulations which led me, the customer, to believe that they were representing [redacted] or at least an affiliate of theirs. I was cold called with no prior knowledge and told that if we didn't purchase these materials we would not be in compliance with [redacted]. I was never given the option of not purchasing. I have returned the product in question in its entirety on 3/31/2016 via Certified Mail and expect to be refunded the entire amount that I had paid. I also expect for the invoice in question to be voided and any and all restocking fees waived. In the last phone call I had with the Safety Services representative Anthony I was basically told that I would be harassed until payment in full was made. I do not appreciate being bullied so therefore I do not feel that answering any future phone calls will be for my benefit. You are a company that prays on small businesses and its shameful!

A representative from Safety Services Company called the owner our company on September 4, 2014 stating that we NEEDED to take the [redacted] 10/30 training and proceeded to send us an invoice dated April 4, 2014 in the amount of $241.48. (This invoice even included a late fee of $11.50?) I logged into their system using the credentials provided and the training homepage also said this training was REQUIRED. The sales rep was very pushy for payment on the outdated invoice which sparked doubt in my mind.
I contacted [redacted] directly and the services manager there said that not only is it NOT required in California for us to take the training, but the amount Safety Services Company was trying to charge us was astronomical.
I called Elliot Flint back at Safety Services Company and told him that I spoke to [redacted] directly and that he and his company should be ashamed of their selves for being deceptive and completely misleading with the owner of our company to get a fast buck. I went on to tell him that as the office manager I wanted him to cancel the invoice that he sent and he REFUSED to comply until he spoke to our owner again!
This company should be put out of business. Do not fall prey to Safety Services Company deceptive sales tactics under the fake umbrella of [redacted].

Attached is our formal response and zero balance invoice. The client may keep the product.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I, like so many before me, have been getting unwanted mail and phone calls from this company.....I will NOT send any money for things I didn't order and I will be alerting the police about the constant calls.....naturally the calls coming to us are alot of different ones, never answer when we call but they always call us....We offered to send them a check for $56 which supposedly was a cancellation fee, but we said it would be a check that would require for them to sign and as you would guess, they said they couldn't do that..............SCAM!!!!!!!!!!!!!!!!!!!

I spoke with Safety Services on 11/30. They agreed to give me the return address and RMA# to return the product. I mailed off the package in it's entirety( see attached registered mail slip) on 11/30.I...

am rejecting this response letter because there is no language stating that upon return of the package (at my cost) that I would not be charged for a restocking fee. I will await Safety Services return response once they receive my package.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving...

all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.

 

To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to continue to provide the services previously paid for by [redacted] and/ or [redacted]. I have removed the company listing from any calling lists to ensure no future solicitations.

 

We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.

 

I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.

 

If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.

Thank you.

Director of Client Relations

Safety Services Company

RECEIVED A PACKAGE FROM THIS COMPANY WITHOUT MY CONSENT AND

SEVERAL DAYS LATER RECEIVE 2 INVOICES IN THE AMOUNT OF $424.98 EACH. I CALLED THEM CONCERNING THIS MATTER AND THEY COULD NOT

SPEAK AT THAT TIME. PROMISED TO CALL ME BACK BUT NO SUCH THING HAS HAPPENED. I FEEL AS THOUGH THIS IS A BIG SCAM. NEED HELP

Attached is our formal response. We are currently trying to reach the client for a resolution.

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all...

products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes and found that [redacted] ordered the products as the owner of the business. We have reached out to the client in order to resolve this issue with a satisfactory resolution. It should be noted that we did play the recording for [redacted] and were hung up on during the call. We have made numerous attempts to reach out the client to resolve this issue. We did get to speak with [redacted] today but were unable to reach a resolution satisfactory to both parties. We are continuing to pursue this matter for resolution. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure...

satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes and found that at no time did we represent ourselves as [redacted].  We have listened to the sale recording for [redacted] and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome. As of 06-23-2015 the products have yet to be returned We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

Attached is our formal response and 0.00 (zero) balance invoice.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted].  Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated...

fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted].  I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted].  Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.[redacted]Director of Client RelationsSafety Services CompanyEnclosures:Invoice [redacted] reflecting $0.00 balances.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told by Safety Services that if I mail back the package, they will not charge us for the merchandise.   They also said to just put a "return to sender" on the package, so I will not have to pay for shipping.   When I went to do this, I was told I cannot send back a box that has been opened with "return to sender" and not pay for shipping.  I have tried to call the company to let them know that I was unable to mail this back without incurring expenses. I could not get anyone on the phone.  
Can they please send me a label to return this box so I can send it back to them without having to pay for shipping?    
Thank you, 
[redacted] 

Regards,

I have reviewed the response to my complaint and would note that my name is not Mr. [redacted]  Further, I would again request that a Return Merchandise Authorization be processed and this matter put to rest.  Thank you.

We have reached out to [redacted], and my understanding is that this issue has been resolved.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the...

highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you.[redacted]Director of Client RelationsEnclosures:1. Invoice [redacted] reflecting $0.00 balances.

Attached is our formal response, We found this a valid order with no misrepresentation. We look forward to resolving this issue with a satisfactory outcome.