Safety Services Company

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.
To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. I have also removed the company listing from any calling or mailing lists.
We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.
I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concerns. We were unable to reach her by phone so an email was sent to [redacted] informing her that we have resolved her concerns as requested. One of the concerns mentioned was the inconvenience in returning the posters to us. We are not asking for the posters to be returned to avoid any further inconveniences. 
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at [redacted].
Thank you.[redacted]
Director of Client Relations
Safety Services Company
Enclosures:
1. [redacted] reflecting $0.00

I have been a customer of Safety Services for over a year. They are a fair and honest business. The service I expect is what I receive.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted].  Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated...

fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted].  I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted].  Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.[redacted]Director of Client RelationsSafety Services CompanyEnclosures:Invoice [redacted] reflecting $0.00 balances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]...

[redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####Thank you.Charles R[redacted]Director of Client Relations

To: Revdex.com 
From: Safety Services Company – Complaint Resolutions Department
Regarding: Response to Complaint # [redacted] Concerning:...

[redacted]
Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.
To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.
We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com.
 
I would like to thank [redacted] for her feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]
Thank you.
[redacted]
Quality Assurance Supervisor
Enclosures:
Invoice 562158 reflecting $0.00 balances.

We have reached a resolution with Mrs. [redacted]. It is our understanding that this complaint has been resolved. Regards, Charles R[redacted]

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure...

satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes and found that at no time did we represent ourselves as [redacted].  We have listened to the sale recording for [redacted] and/ or [redacted] [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome. As of 06-23-2015 the products have yet to be returned We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning:...

[redacted]Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.
Thank you.
Charles R[redacted]
Director of Client Relations

A representative from Safety Services Company called the owner our company on September 4, 2014 stating that we NEEDED to take the [redacted] 10/30 training and proceeded to send us an invoice dated April 4, 2014 in the amount of $241.48. (This invoice even included a late fee of $11.50?) I logged into their system using the credentials provided and the training homepage also said this training was REQUIRED. The sales rep was very pushy for payment on the outdated invoice which sparked doubt in my mind.
I contacted [redacted] directly and the services manager there said that not only is it NOT required in California for us to take the training, but the amount Safety Services Company was trying to charge us was astronomical.
I called Elliot Flint back at Safety Services Company and told him that I spoke to [redacted] directly and that he and his company should be ashamed of their selves for being deceptive and completely misleading with the owner of our company to get a fast buck. I went on to tell him that as the office manager I wanted him to cancel the invoice that he sent and he REFUSED to comply until he spoke to our owner again!
This company should be put out of business. Do not fall prey to Safety Services Company deceptive sales tactics under the fake umbrella of [redacted].

I spoke with Safety Services on 11/30. They agreed to give me the return address and RMA# to return the product. I mailed off the package in it's entirety( see attached registered mail slip) on 11/30.I...

am rejecting this response letter because there is no language stating that upon return of the package (at my cost) that I would not be charged for a restocking fee. I will await Safety Services return response once they receive my package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, but I also want to add a proviso that neither this company nor any of its subsidiaries that might exist will ever contact me again.  I will consider this complaint resolved, and I am grateful to the Revdex.com for helping small business owners like me.
Regards,
[redacted]

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all...

products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes and found that [redacted] ordered the products as the owner of the business. We have reached out to the client in order to resolve this issue with a satisfactory resolution. It should be noted that we did play the recording for [redacted] and were hung up on during the call. We have made numerous attempts to reach out the client to resolve this issue. We did get to speak with [redacted] today but were unable to reach a resolution satisfactory to both parties. We are continuing to pursue this matter for resolution. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr....

[redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.We have not reported any delinquency to any credit agencies so there are no negative consequences for the concerned company. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by the concerned company and/or the Revdex.com.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.Charles RichieDirector of Client Relations

Attached is our formal response, we have reviewed the sales recording and find this as a valid order. We have a scheduled call with the client to play the sales order recording. . All calls are recorded and reviewed by an independent QualityAssurance team to ensure compliance with our...

standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.We reviewed the call recordings and found this was a valid sale.   Mr. [redacted] ordered the product as the owner of the business, was given a total amount due, and promised to pay by check. We have reached out to the client in order to resolve this issue with a satisfactory resolution.We have a scheduled call with Mr. [redacted] today at 4:00 p.m. PST to review the order recording with him. We are continuing to pursue this matter to a mutually-agreeable resolution.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentReg[redacted]ing: Response to Complaint # [redacted]      CID [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of...

[redacted].  Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.1. On 6/28/2017 our representative contacted [redacted]. via phone and talked to [redacted] outlining the reason for the call.  Our representative talked with [redacted] at length and discussed OSHA’s recommendations for all businesses to have documented safety meetings with all personnel for a business. 2. Mr. [redacted] indicated that he was just getting the business started and asked for a callback at a later date.  Our representative offered to callback in 30 days, but Mr. [redacted] asked that we call back sooner than that.  Our representative stated that he would work with him on this now as the product would not ship for 7 to 10 days. There was further discussion of the product to be sure Mr. [redacted] knew what the program was all about. Mr. [redacted] wanted information on our company to be sure we were the “real deal”.   3. Our representative then handed over the call to Quality Assurance rep to make sure all of Mr. [redacted] questions were answered correctly.   The QA Rep stated he would include info on our company in the starter packet for the meetings that was being sent along with an invoice for Mr. [redacted] to review.  Mr. [redacted] agreed to this.  4. Company policy is that an email order confirmation is sent to all customers the same day the sale call was made so that our clients know that they have made a purchase, but it does state that it is not an invoice.  5. We have no record of a call coming into cancel the meetings as stated in our Return policy and this complaint was filed within 3 days of the sale being made.  All Mr. [redacted] had to do was contact us and we would have cancelled the product as per his request. To avoid any further conflict in the matter, and to facilitate proper complaint resolution, as stated, we have chosen to cancel all services and balances associated with the account [redacted] and [redacted].  We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] or its representatives.  Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com.  If you have any remaining questions or concerns reg[redacted]ing this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:                               Invoice [redacted] reflecting $0.00 balance.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly...

and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.
To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. To avoid any further inconveniences on [redacted] behalf we are not asking for the product to be sent back to us. I have also removed the company listing from any calling or mailing lists.
We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] and/or the Revdex.com.
I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concerns. We were unable to reach her by phone. 
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at [redacted].
Thank you.[redacted]
Director of Client Relations
Safety Services Company

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted]; Concerning: [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]...

[redacted].  Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.1. On 3/8/2017 our representative contacted [redacted] on phone number listed for the business ([redacted]).    2. Our representative talked with [redacted] and discussed OSHA’s recommendations for all businesses to have documented safety meetings with all personnel.  Our representative asked if the business was still in operation and the response, “Yes” was given.   3. Our representative asked if [redacted] was authorized to make purchases for the company, response was “Yes.” [redacted] agreed to our representative sending the product out on invoice and then agreed to pay the invoice upon receipt.    4. Our customer service department called 3/23/2017 and talked with [redacted] who stated he had not seen the package delivered yet, but would check when he arrived home.  Customer service called again on 4/5 to follow up but was not given time to state why they were calling.   5. Invoice [redacted], has at this time been written off since product was returned, logging returned item as received. On 6/1/2017.     To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account [redacted]. and [redacted].  We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]. or its representatives.  Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com.  Business has been placed on our Do Not Call List as per request.   If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:                               Invoice [redacted] reflecting $0.00 balance.

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr....

[redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr[redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.Charles R[redacted]Director of Client Relations