Safety Services Company

Someone representing Safety Services Company called me with a very slick sales presentationOf note, this individual to NOT announce that we were speaking on a vehicle corded lineThe person on the phone presented themselves as having required OSHA documentation, and they would be sending it to me for reviewI informed him that I was not interestedHe then stated that I was welcome to review the information and return it if I remained uninterestedI received the information via FedEx, reviewed it and decided to return it Two (two) days larer I received an invooC'd e for $464.??I called ###-###-####, the number listed on the invoive as Customer ServiceI spoke with a young lady that identified herself as AshleyAshley was very pleasant, she informed me that she would review the recorded sales callShe asked for the account number on the invoice (***)I ask when I would here back from her? Ashley stated approximately minutesAshley called back as she had stated she wouldAshley informed me (as expected) that I had indeed agreed to pay a 12% return feeI can assure you, that conversation never occured and had it occurred I certainly would not have agreed
I informed Ashley that I would not pay the incoove, I refued to pay the invoiceAshley stated she would be glad.to take care of the invoice however; I would have to pay a $feeI told Ashley I was not paying the fee, she calmly stated this would be turned ober to their attorney's for collectionI told Ashley that I felt this was a scam and that would be reporting this to the Revdex.comI paid the fee as requested simply because I did not want to waste any further time or money on this absolute and total SCAMThese guys are completely dishonest and make their money taking advantage of small businesses

Mrs*** as stated in our initial response - we have placed both your noted phone numbers on our DNC list and there will be no further contact with your company Cathy W*** Client Relations

They called my business claiming to be with OSHA and telling me I had to legally order their productI told them to call my secretaryThey never called and just sent the product and booked me $I called them to complain and they said they were sorry and would take care of itI now have received a second notice threatening to get an attorney after me and report me to credit bureausI never ordered, nor wanted the productThey lied to me because they are not associated with OSHA

Safety Services Company would like to apologize for any miscommunication between our representatives and members of *** *** *** ***Our internal Customer Satisfaction team takes a proactive stance in resolving
all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients
To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to continue to provide the services previously paid for by *** *** *** *** and/ or *** ***I have removed the company listing from any calling lists to ensure no future solicitations
We have not reported any delinquency to any credit agencies so there are no negative consequences for *** *** *** and/or *** ***Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by *** *** or the Revdex.com
I would like to thank *** *** for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided. We strive to provide outstanding service on every contact, and *** ***’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at ***@safetyservicescompany.com or by phone at ###-###-####
Thank you
*** ***
Director of Client Relations
Safety Services Company

Ms*** Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standardsWe review each order against a checklist of requirements that includes itemization, cost, and authorization to purchase. It is my understanding that we reached a resolution for you in this matter.Attached are Invoices pertaining to this Concern, they have all been zeroed out to reflect no balance owed. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at ***@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W***Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of *** *** *** Inc. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated
fairly and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients

Dear Mr*** Apologies that our attached letter was not seen by you In that letter we stated we would cancel the invoice and attached said invoice to this complaint showing a Zero dollar amount to show no monies owed In addition, we have placed your account on the Do Not Call list for our company and will not have any further contact.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for *** *** *** and/or *** ***I have also removed the company listing from any calling or mailing lists. Cathy Ward Manager Client Relations ###-###-####

Safety Services Company would like to apologize for any miscommunication between our representatives and members of *** * *** *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with
the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients
To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for *** * *** *** and/or *** ***I have also removed the company listing from any calling or mailing lists
We have not reported any delinquency to any credit agencies so there are no negative consequences for *** * *** *** and/or *** ***Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by *** *** or the Revdex.com
I would like to thank *** *** for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and *** ***’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at *** or by phone at ***
Thank you.*** ***
Director of Client Relations
Enclosures:
Invoice *** *** reflecting $balances

I was contacted by this company trying to sell me a book,after stating that I was not interested the company sent the book anyway which was $bucks now they are refusing to take it back and I refuse to pay for it and they have now turned it in to collections.A very very dishonest and money hungry company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait
until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Return label will be emailed to the***

At no time within the phone call did the Safety Services representative state that they weren't with [redacted]. They kept quoting [redacted]'s apparent...

rules and regulations which led me, the customer, to believe that they were representing [redacted] or at least an affiliate of theirs. I was cold called with no prior knowledge and told that if we didn't purchase these materials we would not be in compliance with [redacted]. I was never given the option of not purchasing. I have returned the product in question in its entirety on 3/31/2016 via Certified Mail and expect to be refunded the entire amount that I had paid. I also expect for the invoice in question to be voided and any and all restocking fees waived. In the last phone call I had with the Safety Services representative Anthony I was basically told that I would be harassed until payment in full was made. I do not appreciate being bullied so therefore I do not feel that answering any future phone calls will be for my benefit. You are a company that prays on small businesses and its shameful!

Mr. [redacted]Thank you for returning the product. Once the product is confirmed as received I will:1. Cancel the invoice.2. Waive the restock feRegards,Charles R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attached is our formal response. Our quality assurance team verified this as valid. We have chosen to cancel the order to reach a satisfactory outcome. Awaiting to reach the client to inform them of the resolution.
To: Better...

Business Bureau From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes.  We have listened to the sale recording for [redacted] Construction and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome. We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at [redacted]Thank you.Charles R[redacted]Director of Client Relations

Mike, an agent of Safety Services Company, has called me repeatedly this afternoon to try to bully me into purchasing more products from him. Although I told him several times that I would not need what he was selling for another 11 months, he continued to call and harass me on the phone. When I also told him that I would consult my lawyer for the need for his product, he began to argue and would not listen to any of my replies.
Who needs this kind of harassment and bullying?!

I have reviewed the response to my complaint and would note that my name is not Mr. [redacted]  Further, I would again request that a Return Merchandise Authorization be processed and this matter put to rest.  Thank you.

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentReg[redacted]ing: Response to Complaint # [redacted]   CID [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of ** [redacted]...

[redacted].  Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.1. On 12/2/2016 our representative contacted B&D Losiewicz Excavating LLC., talked [redacted] outlining the reason for our call.  Our representative talked with [redacted] about how OSHA looks for written documentation that a company is doing safety training.  2. [redacted] was asked on this call if the program could be shipped to him on an invoice and he agreed. 3. Our customer service department had made several calls to the business over the next month but was not able to reach [redacted] to confirm receipt and to ask if there were any questions.  4. Shipment was received on 12/16/2016 – when it was refused at the business location for delivery.5. Invoice has been cancelled and the company phone has been placed on our DNC list as requested.   To avoid any further conflict in the matter, and to facilitate proper complaint resolution, as stated, we have chosen to cancel all services and balances associated with the account. We have not reported any delinquency to any credit agencies so there are no negative consequences for the account or its representatives.  Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com.  If you have any remaining questions or concerns reg[redacted]ing this matter, I am glad to be of any assistance and can be reached by email at cathy.w[redacted]@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:                               Invoice [redacted] reflecting $0.00 balance.

Attached is the zero balance invoice and our formal response. It should be noted that this was resolved by our customer satisfaction team 2-13. On 2-13 we cancelled the invoice and placed the client on DNC status. An attempt to reach the client was made via telephone but was unsuccessful. We emailed...

the client via their company website to inform them of the resolution they requested had been processed.