Safety Services Company

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentReg[redacted]ing: Response to Complaint # [redacted] Concerning: [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted],...

LLC.   Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.Safety Services Company takes our reputation seriously and for that reason I will address your assertions specifically based on our review of the call: 1. Stated that you received a package that you “absolutely” did not order or want. a. Our representative talked with [redacted], when Mr. [redacted] was asked if he was authorized to make purchases for the company, he stated “Yes”.   2. Stated that we represented ourselves to be OSHA.  a. Our representative clearly identified himself as from Safety Services Company and not OSHA.  3. Stated husband said “wait, hold on” when charge is mentioned. a. This was not he[redacted] on the call recording, our representative asked if we could send out the package with the first 5 meetings on invoice for review, Mr. [redacted] stated “Yes.” In the interest of assuring a good customer service experience we have elected to cancel all services and balances associated with the account for [redacted], LLC and/or [redacted].  We have also removed the company listing from any calling or mailing lists.If you have any remaining questions or concerns reg[redacted]ing this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:1. Invoices [redacted] reflecting $0.00 balance.

Friday, December 23, 2016 To:              Revdex.com From:        Safety Services Company – Complaint Resolutions Department Reg[redacted]ing: Response to Complaint # [redacted] Concerning:...

  CID [redacted] Mr [redacted],   Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients.   All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our stand[redacted]s. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.   It is my understanding that we reached a resolution for you in this matter.   If you have any remaining questions or concerns reg[redacted]ing this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at ###-###-####. Thank you. Cathy W[redacted] Client Relations   Enclosed  Invoice  [redacted], Showing Cleared.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the...

highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you.[redacted]Director of Client RelationsEnclosures:1. Invoice [redacted] reflecting $0.00 balances.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  They have agreed to cancel the invoice and will hopefully end correspondence with us.  I would like to be put on their company's "no contact list" to ensure this.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  [redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted],   Concerning: [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of Atlas...

Environmental Services Inc.   Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.1. On 4/29/2017 our representative contacted [redacted] after [redacted] had visited our website and notated that he was interested in some of our safety products.  2. Our representative discussed several safety training kits that [redacted] had stated he was interested in.  When our representative asked if [redacted] was authorized to make purchases for the company, he stated yes.  But that [redacted] would be the one to follow up for payment of the invoice for these kits that [redacted] had stated we could send to him.  3. On 5/5/2017 our representative contacted [redacted], again he had gone to our website and clicked saying he was interested in safety meetings.  He stated he wanted these for free, but our representative explained that our meetings were not for free and stated the cost.  Again [redacted] stated he was authorized as Safety Manager to make purchases for the company and that we could send those meetings out on invoice.  4. On 5/8/2017 our customer service department contacted [redacted] concerning the invoice for the kits and then at that time [redacted] told us that [redacted] would have to approve the purchase that had been done on 4/29. [redacted] called in and stated he wanted to return the kits – our representative advised of the RMA# that was needed to return the kits and [redacted] told us he would call us back to get that RMA#.  5. At no time did our representatives ever misrepresent our company, Safety Services Company. 6. On 5/17/2017, our representative contacted [redacted] and gave the RMA # [redacted] to her to return kits.  7. The Safety meetings have been cancelled and there is no need to return them.  That invoice [redacted], has been zeroed out, 8. Invoice [redacted] for the kits must first have the kits received by our shipping department and then that invoice will also be zeroed out.    To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for Atlas Environmental Services Inc. and/or [redacted], [redacted], or [redacted].  We do await the return of the kits so we can clear the account completely. We have not reported any delinquency to any credit agencies so there are no negative consequences for Atlas Environmental Services Inc. or its representatives.  Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected] or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:1. Invoice [redacted] reflecting $0.00 balance.

Ms. [redacted]
 
Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients.
 
All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.
 
It is my understanding that we reached a resolution for you in this matter.
Attached are Invoices pertaining to this Concern, they have all been zeroed out to reflect no balance owed. 
 
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.
Thank you.
Cathy W[redacted]
Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told by Safety Services that if I mail back the package, they will not charge us for the merchandise.   They also said to just put a "return to sender" on the package, so I will not have to pay for shipping.   When I went to do this, I was told I cannot send back a box that has been opened with "return to sender" and not pay for shipping.  I have tried to call the company to let them know that I was unable to mail this back without incurring expenses. I could not get anyone on the phone.  Can they please send me a label to return this box so I can send it back to them without having to pay for shipping?    Thank you, [redacted] 
Regards,
[redacted]

We are currently trying to reach the client to resolve this matter.
Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in...

place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. I want to apologize if you had trouble reaching our return line. Our processes are set in place to help the customer and not complicate the process. Our customer satisfaction team is currently trying to reach you.We look forward to reaching a resolution in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Safety...

Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####Thank you.Charles R[redacted]Director of Client Relations

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products...

are supplied promptly and only when requested with the proper authority by our clients.  I want to apologize if you had trouble reaching our return line. Our processes are set in place to help the customer and not complicate the process. Our customer satisfaction team is currently trying to reach you. We look forward to reaching a resolution in this matter. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

Someone from Safety Services Company called after the owner was out of the business, and spoke to an employee. The employee presented themselves as a Manager in order to try to take care of business. The person on the phone presented themselves as having required OSHA documentation, and they would be sending it to us for $115. My employee unwisely agreed because it was sold as something we 'had to have'. Certainly the employee made a mistake here, but having listened to the recording, the salesman was 'tricky in his tactics'. My biggest beef here is that I received an invoice and called them immediately telling them that we don't want any of their product. I called them around August 20th, and the invoice was dated August 1st. I never received a call back from the rep that I talked to so I assumed it was taken care of. Later I received another invoice indicating that I was past due. I called them again (by the way still never having received any product) and they told me that they would be kind enough to cancel for me, but that there would be a cancellation fee of $13-$14 (Don't remember exact amount). I told them that this was a scam. Nowhere in the recording, or on any of my paperwork did it even say anything about a cancellation fee. I told the lady on the phone this and she said that the paperwork she had in front of her indicated a cancellation fee. I said that's absurd. Because her paperwork indicated a cancellation fee and mine didn't, hers trumps mine? She told me sorry and processed my payment and told me to have a nice day.

This is an absolute and total scam. These guys are completely dishonest and make their money taking advantage of small businesses.

We are currently trying to reach the client to resolve this matter to a satisfactory outcome for both parties.  
 
To:             ...

Revdex.com
From:        Safety Services Company – Complaint Resolutions Department
Regarding: Response to Complaint # [redacted] Concerning: [redacted]
Mr. [redacted],
Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.
We are currently trying to reach out to the client in order to resolve this issue with a satisfactory resolution.
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at ###-###-####.
Thank you.
[redacted]
Director of Client Relations

[redacted] 
[redacted]Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to...

ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.It should be noted that after call investigation the District Manager of the Business ordered the posters for all 5 locations for 3 years, assured our business that he was authorized to do so, and that payment would be made.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. I have also removed the company listing from any calling or mailing lists. We have not reported any delinquency to any credit agencies, so there are no negative consequences for [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]Thank you.[redacted]Director of Client Relations

To:              Revdex.com From:        Safety Services Company – Complaint Resolutions Department Regarding: Response to Complaint # [redacted] Concerning: [redacted]  Mr. [redacted], Our...

internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes and found that at no time did we represent ourselves as [redacted].  We have listened to the sale recording for [redacted] and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome.  As of 04-22-2015 the products have yet to be returned. We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.  If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at ###-###-####. Thank you. [redacted] Director of Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They did not state what to do with the items that was shipped and would like to know if they are send a return label for the items
Regards,[redacted]

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION!!
This company has fraudulently taken money from my business account! They are not to be trusted!
I ordered OSHA products from them once in the past. The company then called back months later and talked to my secretary Tracy and subsequently took $4000 dollars out of my bank account using the card they had on file from my previous transaction. When I called to dispute this they claimed she authorized them to do so- She did NOT authorize that transaction nor does she have the authority to do so. I then received some packages from them which I promptly returned....
To this date they have not refunded the $4,000.
I also got a bill for an additional $550! This company is 100% fraudulent and it's a shame because the original product that I ordered the first time was actually decent. It is pathetic that they have to operate criminally to generate further revenue.They are stealing from people!
*They are also telling customers that the products they are selling are required by OSHA...IT IS NOT TRUE! The products are NOT required by OSHA!
Again,
DO NOT give this company your business or your credit card info! THEY ARE A FRAUD!

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.

To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. I have also removed the company listing from any calling or mailing lists.

We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.

I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concerns. We were unable to reach her by phone so an email was sent to [redacted] informing her that we have resolved her concerns as requested. One of the concerns mentioned was the inconvenience in returning the posters to us. We are not asking for the posters to be returned to avoid any further inconveniences. 

If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at [redacted].

Thank you.[redacted]

Director of Client Relations

Safety Services Company

Enclosures:

1. [redacted] reflecting $0.00

We reached a resolution that was satisfactory to both parties.Thursday, August 20, 2015To:              Revdex.comFrom:        Safety Services Company – Complaint Resolutions...

DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted], Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly to our clients. It is my understanding we have reached a resolution in this matter. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations