Safety Services Company

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They did not state what to do with the items that was shipped and would like to know if they are send a return label for the items

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Attached is our formal response, We are currently trying to reach the client to resolve this issue.

Mr. [redacted]
Thank you for returning the product. Once the product is confirmed as received I will:
1. Cancel the invoice.
2. Waive the restock fe
Regards,
Charles R[redacted]

Mr. [redacted], Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and...

prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. This order was cancelled the same day and was not caught in time prior to shipment. To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists. We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]. and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Thank you. [redacted] Director of Client Relations     Attached is zero balance invoice 628350

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.

To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.

We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com.

 

I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.

If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]

Thank you.[redacted]

Director of Client Relations

Enclosures:

1. Invoice [redacted] reflecting $0.00 balances.

This is the Worst Company I have EVER dealt with in my life They call me and harass me Every single day trying to Collect money from me When all I asked for was some paper work to show me what there company does RIP OF!

Attached is our formal response, we have reviewed the sales recording and find this as a valid order. We have a scheduled call with the client to play the sales order recording. . All calls are recorded and reviewed by an independent QualityAssurance team to ensure compliance with our...

standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.We reviewed the call recordings and found this was a valid sale.   Mr. [redacted] ordered the product as the owner of the business, was given a total amount due, and promised to pay by check. We have reached out to the client in order to resolve this issue with a satisfactory resolution.We have a scheduled call with Mr. [redacted] today at 4:00 p.m. PST to review the order recording with him. We are continuing to pursue this matter to a mutually-agreeable resolution.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Inc. our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] Inc. and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] Inc. and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]Thank you.[redacted]Director of Client Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My husband was contacted by them today he said he did not want to purchase anything right now and they could e-mail him some information. They immediately sent out an invoice for $214 dollars with a link to a purchased course. I called and cancelled and told them what I thought of their business practices. If you hear from this company do not talk to them hang up!!!

This was resolved by our internal customer satisfaction team 3.23.15. Mr. Wood stated he would be letting the Revdex.com know that this was resolved.

We have reached a resolution with Mrs. [redacted]. It is our understanding that this complaint has been resolved.
 
Regards,
 
Charles R[redacted]

We are currently trying to reach the client to resolve this matter to a satisfactory outcome for both parties.  
 
To:             ...

Revdex.com
From:        Safety Services Company – Complaint Resolutions Department
Regarding: Response to Complaint # [redacted] Concerning: [redacted]
Mr. [redacted],
Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.
We are currently trying to reach out to the client in order to resolve this issue with a satisfactory resolution.
If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at ###-###-####.
Thank you.

Director of Client Relations

I have been a customer of Safety Services for over a year. They are a fair and honest business. The service I expect is what I receive.

This is the worst company we have had to deal with, we sent a cheque to the address in Toronto as we are in Alberta and the remit slip has the Toronto address. Then we get numerous calls from Texas office looking for payment. Then sent a copy of the bank statement showing cheque cash, then they ask for copy of the cashed cheque. After getting a copy from your bank and sending it to them with stamp from RBC bank in Toronto they want me to tell them who cashed to cheque. How am I to know who their employees are in Toronto! After two weeks they are still calling looking for payment, but will not give me any contact information for the Toronto office so I can do there job for them and find out. We will not be doing anymore business with this company after this, they need to hire some people that know how to do their job and stop harassing paying customers.

Attached is our formal response. Our quality assurance team verified this as valid. We have chosen to cancel the order to reach a satisfactory outcome. Awaiting to reach the client to inform them of the resolution.
To: Better...

Business Bureau From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes.  We have listened to the sale recording for [redacted] Construction and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome. We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at [redacted]Thank you.Charles R[redacted]Director of Client Relations

To: Revdex.comFrom: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted]  Concerning:...

[redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/ or [redacted].  I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]  and/or  [redacted].  Therefore,  Safety  Services  Company  will  now  consider  this  complaint  as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided. We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted].Thank you.[redacted]Director of Client RelationsSafety Services CompanyEnclosures:1.   Invoice [redacted] reflecting $0.00 balances.

To: Revdex.com 

From: Safety Services Company – Complaint Resolutions Department

Regarding: Response to Complaint # [redacted] Concerning:...

[redacted]

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.

To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.

We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com.

 

I would like to thank [redacted] for her feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.

If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]

Thank you.

Quality Assurance Supervisor

Enclosures:

Invoice 562158 reflecting $0.00 balances.