Safety Services Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Someone from Safety Services Company called after the owner was out of the business, and spoke to an employee The employee presented themselves as a Manager in order to try to take care of business The person on the phone presented themselves as having required OSHA documentation, and they would be sending it to us for $ My employee unwisely agreed because it was sold as something we 'had to have' Certainly the employee made a mistake here, but having listened to the recording, the salesman was 'tricky in his tactics' My biggest beef here is that I received an invoice and called them immediately telling them that we don't want any of their product I called them around August 20th, and the invoice was dated August 1st I never received a call back from the rep that I talked to so I assumed it was taken care of Later I received another invoice indicating that I was past due I called them again (by the way still never having received any product) and they told me that they would be kind enough to cancel for me, but that there would be a cancellation fee of $13-$(Don't remember exact amount) I told them that this was a scam Nowhere in the recording, or on any of my paperwork did it even say anything about a cancellation fee I told the lady on the phone this and she said that the paperwork she had in front of her indicated a cancellation fee I said that's absurd Because her paperwork indicated a cancellation fee and mine didn't, hers trumps mine? She told me sorry and processed my payment and told me to have a nice day This is an absolute and total scam These guys are completely dishonest and make their money taking advantage of small businesses

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr***,Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clientsAll calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standardsWe review each order against a checklist of requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####.Thank you.Charles R***Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] or the Revdex.com.I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected] or by phone at ###-###-####.Thank you[redacted] Director of Client RelationsSafety Services CompanyEnclosures:Invoice [redacted] reflecting $balances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] ; Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] [redacted] *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsOn 3/8/our representative contacted [redacted] on phone number listed for the business ( [redacted] ) Our representative talked with [redacted] and discussed OSHA’s recommendations for all businesses to have documented safety meetings with all personnel Our representative asked if the business was still in operation and the response, “Yes” was given Our representative asked if [redacted] was authorized to make purchases for the company, response was “Yes.” [redacted] agreed to our representative sending the product out on invoice and then agreed to pay the invoice upon receipt Our customer service department called 3/23/and talked with [redacted] who stated he had not seen the package delivered yet, but would check when he arrived home Customer service called again on 4/to follow up but was not given time to state why they were calling Invoice [redacted] , has at this time been written off since product was returned, logging returned item as receivedOn 6/1/ To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account [redacted] ***and [redacted] We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] ***or its representatives Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.com Business has been placed on our Do Not Call List as per request If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W***Manager of Client RelationsEnclosures: Invoice [redacted] reflecting $balance

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] **Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] **and/or [redacted] I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] **and/or [redacted] Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.comI would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####

We are currently trying to reach the client to resolve this matterOur internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsI want to apologize if you had trouble reaching our return lineOur processes are set in place to help the customer and not complicate the processOur customer satisfaction team is currently trying to reach you.We look forward to reaching a resolution in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected] or by phone at ###-###-####.Thank you[redacted] Director of Client Relations

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] *** Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] ***To avoid any further inconveniences on [redacted] behalf we are not asking for the product to be sent back to usI have also removed the company listing from any calling or mailing lists We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] ***Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] and/or the Revdex.com I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concernsWe were unable to reach her by phone If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Thank you[redacted] Director of Client Relations Safety Services Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me They have agreed to cancel the invoice and will hopefully end correspondence with us I would like to be put on their company's "no contact list" to ensure this I will wait until for the business to perform this action and, if it does, will consider this complaint resolved [redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] , Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of Atlas Environmental Services Inc Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clientsOn 4/29/our representative contacted [redacted] after [redacted] had visited our website and notated that he was interested in some of our safety products Our representative discussed several safety training kits that [redacted] had stated he was interested in When our representative asked if [redacted] was authorized to make purchases for the company, he stated yes But that [redacted] would be the one to follow up for payment of the invoice for these kits that [redacted] had stated we could send to him On 5/5/our representative contacted ***, again he had gone to our website and clicked saying he was interested in safety meetings He stated he wanted these for free, but our representative explained that our meetings were not for free and stated the cost Again [redacted] stated he was authorized as Safety Manager to make purchases for the company and that we could send those meetings out on invoice On 5/8/our customer service department contacted [redacted] concerning the invoice for the kits and then at that time [redacted] told us that [redacted] would have to approve the purchase that had been done on 4/ [redacted] called in and stated he wanted to return the kits – our representative advised of the RMA# that was needed to return the kits and [redacted] told us he would call us back to get that RMA# At no time did our representatives ever misrepresent our company, Safety Services CompanyOn 5/17/2017, our representative contacted [redacted] and gave the RMA # [redacted] to her to return kits The Safety meetings have been cancelled and there is no need to return them That invoice [redacted] , has been zeroed out, Invoice [redacted] for the kits must first have the kits received by our shipping department and then that invoice will also be zeroed out To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for Atlas Environmental Services Incand/or [redacted] , [redacted] ***, or [redacted] *** We do await the return of the kits so we can clear the account completelyWe have not reported any delinquency to any credit agencies so there are no negative consequences for Atlas Environmental Services Incor its representatives Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by the Revdex.comIf you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected] or by phone at ###-###-####.Thank you.Cathy W***Manager of Client RelationsEnclosures:Invoice [redacted] reflecting $balance

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr [redacted] ,Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clientsAll calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standardsWe review each order against a checklist of requirements that includes itemization, cost, and authorization to purchase.We reviewed the call recordings and found this was a valid orderHowever, recognizing that your satisfaction is important to us, we will continue to reach out to you until a resolution is met.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr***@safetyservicescompany.com or by phone at 1-877-466-3206.Thank you.Charles R***Director of Client Relations

Mr***,Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients I want to apologize if you had trouble reaching our return lineOur processes are set in place to help the customer and not complicate the processOur customer satisfaction team is currently trying to reach youWe look forward to reaching a resolution in this matterIf you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @ [redacted] [redacted] or by phone at ###-###-####.Thank you[redacted] Director of Client Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThey did not state what to do with the items that was shipped and would like to know if they are send a return label for the items Regards, [redacted]

Attached is our formal response and zero balance invoiceThe client may keep the product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] *** [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted] I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted] Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.comI would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided We strive to provide outstanding service on every contact, and [redacted] ’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] @safetyservicescompany.com or by phone at ###-###-####Thank you.Charles R***Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted] Mr***,Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly, and with the highest form of professionalismWe record all calls for quality assurance purposes and found that this was a valid orderDuring review of the recordings we found that MrBill Dabney ordered posters for your business and stated he had the proper authority to do soAt no time during the order did MrDabney explain “we are only allowed to buy from certain companies selected by our corporate office.” If that were to be explained at any time during an order it would not pass our quality assurance as a valid order.It should be noted that USPS tried to deliver the product to the address provided twice prior to being returned by USPS.It is our understanding that MrDabney is now no longer with your company for making unauthorized purchases according to representatives at your businessUnder these circumstances we have chosen to cancel the invoice to reach a satisfactory resolution.A recording of the order is available upon request.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr***@safetyservicescompany.com or by phone at ###-###-####.Thank you.Charles R***Director of Client Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This was resolved by our internal customer satisfaction team MrWood stated he would be letting the Revdex.com know that this was resolved