Safety Services Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]
Thank you for returning the product. Once the product is confirmed as received I will:
1. Cancel the invoice.
2. Waive the restock fe
Regards,
Charles R[redacted]

I spoke with Safety Services on 11/30. They agreed to give me the return address and RMA# to return the product. I mailed off the package in it's entirety( see attached registered mail slip) on 11/30.I am...

rejecting this response letter because there is no language stating that upon return of the package (at my cost) that I would not be charged for a restocking fee. I will await Safety Services return response once they receive my package.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly...

and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]. and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are...

treated fairly, and with the highest form of professionalism. We record all calls for quality assurance purposes and found that this was a valid order. During review of the recordings we found that Mr. Bill Dabney ordered posters for your business and stated he had the proper authority to do so. At no time during the order did Mr. Dabney explain “we are only allowed to buy from certain companies selected by our corporate office.” If that were to be explained at any time during an order it would not pass our quality assurance as a valid order.It should be noted that USPS tried to deliver the product to the address provided twice prior to being returned by USPS.It is our understanding that Mr. Dabney is now no longer with your company for making unauthorized purchases according to representatives at your business. Under these circumstances we have chosen to cancel the invoice to reach a satisfactory resolution.A recording of the order is available upon request.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr[redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.Charles R[redacted]Director of Client Relations

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you.[redacted]Director of Client RelationsEnclosures:1. Invoice 608951 reflecting $0.00 balances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told by Safety Services that if I mail back the package, they will not charge us for the merchandise.   They also said to just put a "return to sender" on the package, so I will not have to pay for shipping.   When I went to do this, I was told I cannot send back a box that has been opened with "return to sender" and not pay for shipping.  I have tried to call the company to let them know that I was unable to mail this back without incurring expenses. I could not get anyone on the phone.  
Can they please send me a label to return this box so I can send it back to them without having to pay for shipping?    
Thank you, 
[redacted] 
Regards,
[redacted]

This was resolved by our internal customer satisfaction team 3.23.15. Mr. Wood stated he would be letting the Revdex.com know that this was resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  They have agreed to cancel the invoice and will hopefully end correspondence with us.  I would like to be put on their company's "no contact list" to ensure this.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are...

treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.Charles R[redacted]Director of Client Relations

Attached is our formal response. Our quality assurance team verified this as valid. We have chosen to cancel the order to reach a satisfactory outcome. Awaiting to reach the client to inform them of the resolution.To: Revdex.com From: Safety Services Company – Complaint Resolutions...

DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. We record all calls for quality assurance purposes.  We have listened to the sale recording for [redacted] Construction and/ or [redacted] and we are currently trying to reach out to [redacted] in order to resolve this issue with a satisfactory outcome. We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at [redacted]Thank you.Charles R[redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are...

treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.It is my understanding that we reached a resolution for you in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr[redacted]@safetyservicescompany.com  or by phone at ###-###-####.Thank you.Charles R[redacted]Director of Client Relations

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that...

all products are supplied promptly and only when requested with the proper authority by our clients.  I want to apologize if you had trouble reaching our return line. Our processes are set in place to help the customer and not complicate the process. Our customer satisfaction team is currently trying to reach you. We look forward to reaching a resolution in this matter. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted], Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and...

prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. This order was cancelled the same day and was not caught in time prior to shipment. To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists. We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]. and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted] Thank you. [redacted] Director of Client Relations     Attached is zero balance invoice 628350

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have resolved this matter with the client and a refund has been issued. Please allow 7-10 business days for the check to arrive. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]Director of Client Relations

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted],   Concerning: [redacted]Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]...

[redacted].   Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted].  We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] or [redacted].  Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]@safetyservicescompany.com or by phone at ###-###-####.Thank you.Cathy W[redacted]Manager of Client RelationsEnclosures:Invoices [redacted] reflecting $0.00 balance.

To: Revdex.com From: Safety Services Company – Complaint Resolutions DepartmentRegarding: Response to Complaint # [redacted] Concerning: [redacted]Mr. [redacted],Our Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are...

treated fairly, and with the highest form of professionalism. We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly, and only when requested with the proper authority by our clients. All calls are recorded and reviewed by an independent Quality Assurance team to ensure compliance with our standards. We review each order against a checklist of 10 requirements that includes itemization, cost, and authorization to purchase.We reviewed the call recordings and found this was a valid order. However, recognizing that your satisfaction is important to us, we will continue to reach out to you until a resolution is met.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at cr[redacted]@safetyservicescompany.com  or by phone at 1-877-466-3206.Thank you.Charles R[redacted]Director of Client Relations