Safety Services Company

We are currently trying to reach the client to resolve this matter.
Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in...

place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients. I want to apologize if you had trouble reaching our return line. Our processes are set in place to help the customer and not complicate the process. Our customer satisfaction team is currently trying to reach you.We look forward to reaching a resolution in this matter.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [email protected]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  They have agreed to cancel the invoice and will hopefully end correspondence with us.  I would like to be put on their company's "no contact list" to ensure this.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly...

and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted]. and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####

Return label will be emailed to the[redacted]

After getting many calls, and telling these people I was not interested in what they have. I got a ststement for 219.29. have no idea what its for.

I AM GETTING CONSTANT MAIL MATERIAL FROM THIS COMPANY SAFETY SERVICES COMPANY, I HAVE NO IDEA HOW THEY GOT MY NUMBER AND BUSINESS INFORMATION BUT I AM GETTING UNWANTED MAIL THAT I KEEP SENDING BACK AND GETTING A BILL FROM THEM. I NEED THEM TO STOP.

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION!!

This company has fraudulently taken money from my business account! They are not to be trusted!

I ordered OSHA products from them once in the past. The company then called back months later and talked to my secretary Tracy and subsequently took $4000 dollars out of my bank account using the card they had on file from my previous transaction. When I called to dispute this they claimed she authorized them to do so- She did NOT authorize that transaction nor does she have the authority to do so. I then received some packages from them which I promptly returned....

To this date they have not refunded the $4,000.

I also got a bill for an additional $550! This company is 100% fraudulent and it's a shame because the original product that I ordered the first time was actually decent. It is pathetic that they have to operate criminally to generate further revenue.They are stealing from people!

*They are also telling customers that the products they are selling are required by OSHA...IT IS NOT TRUE! The products are NOT required by OSHA!

Again,

DO NOT give this company your business or your credit card info! THEY ARE A FRAUD!

Someone from Safety Services Company called after the owner was out of the business, and spoke to an employee. The employee presented themselves as a Manager in order to try to take care of business. The person on the phone presented themselves as having required OSHA documentation, and they would be sending it to us for $115. My employee unwisely agreed because it was sold as something we 'had to have'. Certainly the employee made a mistake here, but having listened to the recording, the salesman was 'tricky in his tactics'. My biggest beef here is that I received an invoice and called them immediately telling them that we don't want any of their product. I called them around August 20th, and the invoice was dated August 1st. I never received a call back from the rep that I talked to so I assumed it was taken care of. Later I received another invoice indicating that I was past due. I called them again (by the way still never having received any product) and they told me that they would be kind enough to cancel for me, but that there would be a cancellation fee of $13-$14 (Don't remember exact amount). I told them that this was a scam. Nowhere in the recording, or on any of my paperwork did it even say anything about a cancellation fee. I told the lady on the phone this and she said that the paperwork she had in front of her indicated a cancellation fee. I said that's absurd. Because her paperwork indicated a cancellation fee and mine didn't, hers trumps mine? She told me sorry and processed my payment and told me to have a nice day.

This is an absolute and total scam. These guys are completely dishonest and make their money taking advantage of small businesses.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted] and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at ###-###-####Thank you.[redacted]Director of Client RelationsEnclosures:1. Invoice 608951 reflecting $0.00 balances.

This company was VERY misleading and dishonest. Unfortunately, we have already paid for the posters but now we have learned to do our research before agreeing to pay for something that in all honesty, we didn't need. They have harassed us and basically bullied us into purchasing their posters. THEN they harassed us for payment, on the day the product arrived, subsequent days after and even after it was paid for. Even as I type this, they have called again and tried to sell us MORE unwanted and unnecessary posters. PLEASE STOP! I have asked them not to call us anymore and remove us from their list. So if nothing else, this company has made me more distrustful of other companies offering services. I will be researching and checking on the Revdex.com website in the future.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with...

the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. and/or [redacted]. I have also removed the company listing from any calling or mailing lists.We have resolved this matter with the client and a refund has been issued. Please allow 7-10 business days for the check to arrive. I would like to thank [redacted] for his feedback, and sincerely apologize for any inconvenience or misinformation that was provided.  We strive to provide outstanding service on every contact, and [redacted]’s feedback will help us understand how to close gaps to ensure world class customer service with every interaction.If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]Director of Client Relations

Attached is the zero balance invoice and our formal response. It should be noted that this was resolved by our customer satisfaction team 2-13. On 2-13 we cancelled the invoice and placed the client on DNC status. An attempt to reach the client was made via telephone but was unsuccessful. We emailed...

the client via their company website to inform them of the resolution they requested had been processed.

Mr. [redacted],Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that...

all products are supplied promptly and only when requested with the proper authority by our clients.  I want to apologize if you had trouble reaching our return line. Our processes are set in place to help the customer and not complicate the process. Our customer satisfaction team is currently trying to reach you. We look forward to reaching a resolution in this matter. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted].[redacted]  or by phone at ###-###-####.Thank you.[redacted]Director of Client Relations

Safety Services Company would like to

apologize for any miscommunication between our representatives and members of [redacted]. Our internal Customer Satisfaction team takes a...

proactive stance in

resolving all complaints to ensure that our clients and prospects are treated

fairly and with the highest form of professionalism.  We have systems in place for client feedback

to ensure satisfaction that all products are supplied promptly and only when

requested with the proper authority by our clients.

 

To avoid any further conflict in the matter,

and to facilitate proper complaint resolution, we have chosen to cancel all

services and balances associated with the account for [redacted] Inc. and/or [redacted]. I have also removed the company listing from any calling or

mailing lists.

 

We have not reported any delinquency to any

credit agencies so there are no negative consequences for [redacted] Inc. and/or [redacted]. Therefore, Safety Services Company will now consider this

complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com.

 

I would like to thank [redacted] for

his feedback, and sincerely apologize for any inconvenience or misinformation

that was provided.  We strive to provide

outstanding service on every contact, and [redacted]’s feedback will

help us understand how to close gaps to ensure world class customer service

with every interaction.

 

If

you have any remaining questions or concerns regarding this matter, I am glad

to be of any assistance and can be reached by email at [redacted].com

or by phone at ###-###-####

Thank you.

Director

of Client Relations

[redacted]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] 

[redacted]Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to...

ensure that our clients and prospects are treated fairly and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.It should be noted that after call investigation the District Manager of the Business ordered the posters for all 5 locations for 3 years, assured our business that he was authorized to do so, and that payment would be made.To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. I have also removed the company listing from any calling or mailing lists. We have not reported any delinquency to any credit agencies, so there are no negative consequences for [redacted]. Therefore, Safety Services Company will now consider this complaint as completely resolved unless otherwise notified by [redacted] or the Revdex.com. If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted] or by phone at [redacted]Thank you.[redacted]Director of Client Relations

Our formal response and zero balance invoices are attached.

Safety Services Company would like to apologize for any miscommunication between our representatives and members of [redacted] Our internal Customer Satisfaction team takes a proactive stance in resolving all complaints to ensure that our clients and prospects are treated fairly...

and with the highest form of professionalism.  We have systems in place for client feedback to ensure satisfaction that all products are supplied promptly and only when requested with the proper authority by our clients.

To avoid any further conflict in the matter, and to facilitate proper complaint resolution, we have chosen to cancel all services and balances associated with the account for [redacted]. To avoid any further inconveniences on [redacted] behalf we are not asking for the product to be sent back to us. I have also removed the company listing from any calling or mailing lists.

We have not reported any delinquency to any credit agencies so there are no negative consequences for [redacted] and/or [redacted]. Therefore, Safety Services Company will now consider this complaint as ‘completely resolved’ unless otherwise notified by [redacted] and/or the Revdex.com.

I would like to mention our Quality Assurance supervisor tried to contact [redacted] prior to receiving this complaint to acknowledge her request and to address her concerns. We were unable to reach her by phone. 

If you have any remaining questions or concerns regarding this matter, I am glad to be of any assistance and can be reached by email at [redacted]  or by phone at [redacted].

Thank you.[redacted]

Director of Client Relations

Safety Services Company

Please see attached formal response and zero balance invoice.

Sales scam. They send their product regardless of whether or not you ordered anything and then try to force you to pay $270 for posters. They won't accept a return of the products after they've wrongfully sent them out and then tell you oh sorry about that let me get my supervisor to call you back in 10-15min. That person never calls and you're left in the same loop of past due letters arriving in the mail days later, you call and complain saying I've never ordered anything, oh sorry let me have my supervisor call you back, no call back, past due letter a week later. I've said numerous times that since this was a mistake, I'll simply send the products back but they'd rather argue than to resolve the issue and accept the product I should've never received in the first place..