Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I have had issues with this fridge less than three years of owning itI have already paid for a repair and fridge still isn't rightI will assure to inform everyone I know that Samsung does not stand by their products, having bought a "lemon" and that they could careless about good customer serviceI will never by any Samsung products again!!! Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Galaxy SPlus phone Our system shows the agent handling to claim submitted a service request; reference Txt# [redacted] for repair on the device On 7/08/17, an E-label; reference UPS tracking # [redacted] was emailed to Mr [redacted] to send in the device to the service center for repair Please have Mr [redacted] send in the device (if he hasn’t already) at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their Galaxy SEdgeA Samsung representative has left the customer a voicemail on 10/27/ and 10/Please have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his dryer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/16/to discuss the case The agent informed Mr [redacted] that the unit he purchased was sold to him with a defect which is considered “sold as is” and unfortunately holds no warranty through Samsung The agent offered Mr [redacted] OOW (out of warranty) service for the unit however the repair cost would be at his expense Mr [redacted] declined OOW service for the unit Regrettably due to the unit being sold “as is” and being OOW, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernAs per E-Commerce, we processed the refund for the customer on 2/2/and advised to allow 3-business days to see the funds reflected on the accountWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65H8000AFXZASamsung has offered the customer an exchnageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD We are currently in discussion with the customer in order to meet a mutually agreed resolutionWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of the customers concerns we do apologize however the resolution will remain the same Unfortunately due to the holiday rush and large sales events order delivery can not be guaranteed The customer was offered $off future orders due to the inconvenience We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

As long as the product registers as within the one year warranty period all products will be confirmed as "in warranty" upon processing a service ticket for repair Samsung cannot determine if a products warranty may be void until the phone is evaluated directlyAs it relates to this claim Samsung was informed during the initial contact that there was a crack to the LCD Physical damage is not covered under warranty, however, the status was changed to in warranty in order to email the [redacted] E-label needed to ship the product in for reviewIt was informed at that time that if the product was damaged a repair charge would be requiredOnce the phone arrives it goes through one check point to confirm the accessories received with the phone and another to determine if damage is presentDependent upon what damage is initially seen the repair will be stopped immediately, the service ticket will be updated with that specific damage noted and the consumer will be contacted for paymentSamsung cannot confirm if damage to the back of the device was already present because that is not the damage that was first seenThere would be no department which can validate this informationSamsung can only confirm that a free of charge repair was authorized once you were contacted for LCD payment, and no matter what additional damage was present the repairs were coveredThank you

I have been having with [redacted] (from the President's office at Samsung) Samsung is stating that I have chosen to go with repairs on the dishwasher That is not correct and you will read what my wishes are in the email on September 12, A credit to [redacted] (where we purchased the machine) and a credit for the extended warranty, just recently purchased Per the instructions from the Revdex.com complaint manager on October 14,2014, I have called Samsung and left four messages on October 14, two messages on October I, still to this date, have not heard from back from Samsung Please call me if you have any questions and thank you for your help in this VERY frustrating matter

Samsung has reviewed Mr [redacted] claim in regards to his sound bar Our system shows the agent handling the claim made several attempts to contact Mr*** but has been unsuccessful The agent left their contact information for Mr [redacted] to call back to discuss his claim further Please have Mr*** contact the agent if he still needs assistance with his claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I feel that Samsung was negligentI was forced to hire another company to fix my dryer due to lack of response from Samsung Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our files indicate that the customer’s complaint regarding Model # NP700Z3A-S06US has been reviewed an additional time per customer’s rebuttal requestBased on our customer service records, we show that the customer received their unit back on the 15thIt appears that the unit is having additional issues and the customer has been set up for additional serviceWe have also updated the warranty information to reflect that the unit is in warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I have had the repair service out here several times and Samsung said they would send the parts and never have! and the keep charging me for ever time they stop for the repair service and I keep telling the repair service I have no parts this is a ongoing issue with this unit and it happened while under warrenty and now the same problem has happened again , and they want me to pay for the repair ? I have already dished out money to the repair service for simply stopping at my home for repair and I do not have any parts ,

Samsung has reviewed Mr [redacted] complaint in regards to his Gear camera Our system shows the agent who handled the complaint made several attempts to contact Mr [redacted] by phone but was unsuccessful in reaching him and was not able to leave a voice message because the mailbox was full The agent followed up each attempted call with an email and up to date, has not received any response from Mr [redacted] in order to assist him Please have Mr [redacted] reply to the agents’ email if he still needs assistance with his claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We do appreciate your correspondence, and allowing Samsung the opportunity to review your claimUpon review of your service ticket Samsung has found the Camera Lens was damaged which voids any free of charge repair Although the unit may have been sent for evaluation of a power issue, if any physical damage is found it will void the product’s warranty All units are required to pass a quality check prior to returning to a customer and if the physical damage remained the unit would not pass testingAt this time a fee of $is required to complete repairAs a one-time courtesy Samsung can offer to discount this fee, and provide repairs at a discounted rate of $If you wish to accept this offer please contact Samsung Support at ###-###-####, provide the new Service Ticket # of [redacted] , and make paymentOnce payment is applied a UPS E-label will be emailed to you for return of your productShould you decline this offer we would have to suggest contacting your Service Provider for resolution if insurance was purchased for the unit

Samsung has contacted the customer regarding their dryerThe customer has been set up for an SRA exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their DishwasherSamsung has offered to cover free of charge parts for the Dishwasher with the customer responsible for the laborSamsung is still waiting on response from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I haven't received a call or email regarding my phone They are offer no signs of effect I would like to proceed with with action Regards, [redacted] ***