Samsung Electronics America

This is in reference to Complaint ID # [redacted] , which was resolved before I was contacted (my only correspondance from you was on March to tell me the issue had been resolved)I purchased a new Samsung dishwasher in It didn't work correctly from the day it was installed - I get a flashing "SE" or "S8" error every dozen loadsSamsung attempted repairs in 2011, 2012, and 2013, but never fixed the problemThen, they stopped even attempting to fix the problemThey told me that they lost the record of all but the most recent repair, and that, even though I called after that repair to tell them the problem was NOT fixed at that time, they would not honor their warrantyThey also have a record of the peson they sent to my house who did not even look at the problem with the dishwasher, which Samsung told me would be free, and which I was later charged for EVEN THOUGH THE REPAIR PERSON WAS SENT BY SAMSUNG AND HE DID NOT EVEN BOTHER TO STAY LONG ENOUGH TO LOOK AT THE PROBLEMI'm pretty sure that "our repair people couldn't figure out how to fix the problem" is not a valid reason to stop attempting to honor your warranty.I'd like it if they could honor the warranty by repairing or replacing the dishwasher [redacted] electronics, the company I purchased it from, is currently attempting to fix the dishwasherIf neither [redacted] nor Samsung is willing or able to repair or replace the dishwasher, a full refund of the original purchase, delivery, and installation would be acceptableHowever, I would MUCH RATHER that Samsung just honor the original warranty by repairing or replacing the dishwasher

Complaint: [redacted] I am rejecting this response because:We have not received a phone call from Samsung to set up a repair service Samsung has promised to come repair my TV times to date We have been told that we would receive a call from someone within hours to set up service (day/time available) In my initial conversation with a representative for repair, I was not given a transaction number, but in my second attempt, I was give transaction # [redacted] Now this is my third attempt (under transaction # [redacted] ) and I have still not received a service date I attempted to contact Samusung twice on Friday, 11/4/at the phone number you provided in the initial response (###-###-####) and have not been able to reach anyone After the second attempt, I left a message, and still have not received a return call This has been very frustrating and they don't seem to care about their customers Regards, [redacted]

Upon further review of the customer’s file, the customer has been set up for repair under transaction # [redacted] I know it is frustrating for any product to fail, whether in-or-out of warranty We certainly never like to hear of any of our products failing at any ageWe certainly care about our customers and want to make them happy as often as we can by providing accommodations as much as we can, where we can Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Our files indicate that the customer’s request regarding model # CLP-770ND/XAA has been reviewed an additional time per customer rebuttal requestSamsung advised to the customer that we currently do not have the availability to repair the customer’s unit onsiteSamsung offered the customer a $gift card to compensate the customer as there are no further accommodations that can be madeRegrettably, the unit is far beyond the original one-year limited manufactures warranty and is not eligible for any additional accommodationSince our offer we have not heard back from the customer with acceptanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs a resolution, we have offered the customer compensation for reimbursement for electrician billWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The model of my refrigerator is defective If I were the only one who experienced this problem, then I would think I had one bad refrigerator, but since so many people are experiencing the same exact issue with the cooling system not working with this model and other Samsung refrigerators, the company should recall or repair this refrigerator beyond the year warranty period The average lifespan of a full size refrigerator is years For my and other people's refrigerators to break every year or two with the same problem with the heater assembly even after it's been replaced shows that the design of the refrigerator does not support use My refrigerator first broke after I had it less than two years I had it repaired, parts replaced - the repair person told me this is a common issue with Samsung It broke two years later and then months later Samsung should either refund people's money or come up with a permanent fix Regards, [redacted] **

Upon further review of the customer’s file, the customer is out of warranty and therefore any repair costs or replacement is the responsibility of the ownerSamsung has covered prior repair cost for customer satisfactionThe resolution will not be modifiedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: the business did NOTHING to make this customer happy In fact, when I called no one had any idea what I was talking about So my statements that Samsung does not give two cents for their customers stands Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSamsung E-commerce did not provide an explanation or reason why this situation occured in the first placeBut, they did cause action which met my complaint requirements in the end Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HT-EM53C/ZASamsung has offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Ups called me directly to let me know they were done with their part of the investigation and to refer to Samsung for the resolution None was given when Samsung was called The investigation process takes business days excluding holidaysIt's been since December 19th This has went long enough for investigations let alone one Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the trapromotion E-Commerce has advised that a refund in the amount of $125.00; reference Refund number [redacted] was issued on 3/15/for the traadjustment charge Please allow 3- business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr*** claim, our system shows that based on the information he provided, his appliances are expected to be delivered on 8/04/at the *** location Please have Mr [redacted] contact *** to confirm the schedule of his delivery We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, the customer has not been availablePlease have the customer contact us at [redacted] so tha we may further assist We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have confirmed the issue with the customer is with youtubeThe customer indicated yes and also stated sometimes also netflix but not all of the time for eitherWe explained that unfortunately this is a software issue and there is nothing wrong with television itselfWe additionally explained that we are actively working with all app holders to ensure they resolve and create all updates neededWith this being said we are unable to honor the customer’s request for a refundAdditionally, our limited manufacturer’s warranty does not offer compensation for timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: the phone was evaluated by [redacted] but they would, replaced with a refurbished phone I am not interested in replacing a brand new phone that I'm paying for with a used phoneSamsung is not bothered with what I'm saying there focus is galaxy note My phone is doing the exact same thing as the galaxy I provided [redacted] the screen shot of it in cool down mode while being on the chargerAlso in taking the phone in yo [redacted] Rep Cory witnessed it being extremely Hot I will just let it blow up and then Samsung will take this matter more seriouslyHopefully I will not be hurtHopefully I will just be able to refer to counsel that I pleaded for a trade out with this documenation as was just giving the run around with bureaucracyI am not going to be without a phone and you guys are well aware of these issuesSamsung has the ability to do a work around with such a widespread problem that cab potentially be very dangerousInstead you keep telling me protocolProtocol was for me not to have a defective product in the first placeReplacement can be sent to [redacted] and put the postal paid return label and I send this phone back once I receive a new replacement under the warranty program Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his device A refund was submitted in the amount of $and an e-label has been mailed to the customer to return the device We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimFor official carrier branded Note products the consumer would need to visit the carriers corporately owned store with a copy of their purchase receipt for assistance if the consumer is unable to complete refund/exchange with the seller directly.Thank you

Complaint: [redacted] I am rejecting this response because: based on research I have done there have been thousands of complaints of the same nature for the French Door refrigerator I have even been informed by refrigerator repair companies that there have been an exceptional number of service requests for the ice-maker problem Finally, it has come to my attention that a DESIGN CHANGE has been made to the ice-maker assembly which Samsung hopes will resolve the problem Bottom line is that this product should have been subject to a product recall years ago Regards, [redacted]