Samsung Electronics America

Samsung has set the order up for returnA pre-paid label was e-mailed to the customer on 12/Due to the size of the TV, there had to be a freight label created and we apologize for the delay Once the customer has returned the product, the refund will be issued We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through FridayThank you

Samsung has attempted to contact Mrs [redacted] on1/& 1/regarding her concern with her washing machine via ###-###-####, however there has been no response from the customer If the customer still needs assistance please contact the agent so that she may assistWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer via telephone and email to address their concerns regarding their Samsung Microwave but we have been unable to reach himSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Manufacturer’s Warranty on this unit is months, parts and labor, which expired approxin 11/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Yes, I could got $refund via [redacted] But this transaction is not only about $and it also include a $Sumsang certificate (like gift card)Till now, I did get any indication that you will send the missing items to me and is this that difficult to figure out what you should doLet me put things straight for you guys: Using this simple trick, you just want me to lose the $gift card which you certainly have no intention to return to meShame on you with this simple way cheating us costumers Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: So if we have a third party doing your promotions that leaves you without any liabilityI don't see how that lets you off the hook at allYou put the promotions out there to sell more phonesA lot of us bought your phones because of the promotions that were promised usYou gained a large profit from all of these sells but have no liability because of a third partyLooks as a loop hole has been found on your part, maybe on a legal stand point but not for your costumers who put their hard earned money into your companyI would believe that most people give up because of your run a round and don't feel that you will ever do anything about it and the forums grow each and everydayI still hold you and this company responsible for advertising and not coming through on your promisesI have spent a lot of money on a phone that I would not have gotten with out this promotionsI would believe that you could come up with some way of making this right for me and all the other that are in the same situationI have spent two months getting the run a round by each and everyone of your web sitesI have called all the numbers and got the same answer each timeI think it is time that you guys step up Regards, [redacted] ***

I am rejecting this response because:I am still waiting to see whether the complaint is resolved Samsung emailed me letting me know that a Samsung Technician would call me to set up a free of charge service call However, the technician left one message on my voicemail saying that the service call was cancelled They claimed that they called me three times to set up an appointment, but I only received the one message telling me the service call was cancelled No other calls were made, and no attempt was made to contact me on the cell phone number that I provided to Samsung I am currently contacting Samsung Service again to have the free service call reinstated Once the technician actually visits the house and provides the repairs, I will be able to judge whether the complaint has been resolved As of now, it is definitely NOT resolved

Complaint: [redacted] I am rejecting this response because:I have been in contact with shipping company and all of last week, they said they could not locate the TVThis week, they finally said they were able to locate the tv and I should get it soonThe status on shipping website today (dec 9) says it is received at delivery locationWhen I called the delivery location to schedule a pickup, they said they never received the TV from the actual shipping companyEveryone is giving me run around for something I have paid for and Samsung, who is responsible to deliver the TV to me, is not even following up on the order and want to offer me a mere $for FUTURE purchase? I understand few delays in shipping during holiday season, but not being able to locate a TV, the run around they giving me and Samsung not even willing to step in to resolve this matter is absolutely unfairI would like for Samsung to reachout to the shipping company and get me a confirmed delivery dateAlso, for all this inconvenience they are causing, I want them to discount something off of my TV that I already paid for Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have contacted the customer via emailThe customer placed an order for a 60" Class KU6-Series 4K UHD TV (Model) on 11/30/According to the tracking the product was shipped on 12/16/The product was deemed lost on 12/28/We have submitted a refund for the order and we informed the customer she has an option to repurchase and we will be more than happy to price match for her original order's priceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I have received the refund but not any of the compensation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The phone was not damaged by me the phone and battery overheatsWhich is very dangerousI would like a replacement thank you for your time and patience Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to compensation for delivery/removal costs Our system shows a request in the amount of $79.99; reference Txt# [redacted] was submitted on 3/23/as compensation Once the check had been processed and issued, please allow for 7- business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: My device was under the manufacturer warrantyFor Samsung to say the could not repair my device after several attempts is unacceptableWhat good is a warranty is Samsung is not going to stand by it? Not once did I receive an explanation as to why my device was ultimately in a defective stateIf it that is Samsung's stance why did they suggest I continue to file another service repair ticket Regards, [redacted]

I am rejecting this response because:As a customer this is really bad for me , after sending my device multiple times to customer service and samsung sent me faulty broken phone and asking service charge for the device repairThis is only the worst ever customer service in my life and also first and last samsung device in my life .Since I have purchased 699$ and cant leave my device in trash and no option from samsung service and paid 100$ customer service Hope I will get my device back and remember in my life about samsung devices and thier service and will never buy a samsung product in my life Thanks for Revdex.com helping me and at least reduced 80$ for repair fees

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon review of your recent repair we have confirmed that your handset, SGH-I/ IMEI has severe internal liquid corrosion to the inner workings of the deviceDue to the fact the damage is internal it is possible that the external liquid indicators are not trippedWhile we understand accidents do occur, it is our contention that our technicians report exactly what they find during the evaluation processWe do not speculate how the physical damage occursWe do understand your distress concerning your handsetUnfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service ProviderWe do apologize for any inconvenience this may have caused

Samsung has reviewed Mr [redacted] claim in regards to reimbursement for installation The agent handling his claim informed him that in order for Samsung to reimburse him for installation, we must have proof that he paid for installation Mr [redacted] stated that his hoses for the new washer were considered to be “installation” because [redacted] would not install his washer unless he purchased the new hoses The agent informed Mr [redacted] that the receipt must show how much he paid for installation in order for Samsung to reimburse him We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The corporate office was quick to respond and submitted the required paperwork to the contracted repair organization I was very pleased with how my situation was handled Regards, [redacted] ***

We apologize for your inconvenience and experience with your Solar PanelSamsung no longer manufactures solar panelsThe entire business was sold to another company named [redacted] You may contact the company for assistance using the following link provided below: [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been contacted and creditedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer. We have advised to the customer that due to the fact that the service was conducted with a non-authorized Samsung service center that we would not be able to grant her request for reimbursement of the... out of warranty services. We clearly disclose within our limited warranty terms that Warranty service can only be performed by a Samsung authorized service center to be eligible to be covered under our limited warranty. You my review the warranty terms on our website at: http://www.samsung.com/us/support/service/warranty/DV393ETPAWR/A1. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 0. Thank you.

According to our files, Samsung has contacted the customer regarding his RevDex.com complaint. Based off of our customer service records, we show that the order was delivered by FedEx and signed for. We have requested for FedEx to investigate and after completing their... investigation they have indicated that they cannot approve the customer’s claim request because documentation relays that the shipment was received intact FedEx additionally indicated the following: There were no returns or refusals on this order; The package contents, outgoing scans from the warehouse, and carrier scans were verified; The Carrier Tracking numbers, weights, & the number of cartons shipped were verified; The Shipping address was verified; The Proof of Delivery was verified; As per carrier packages were delivered to the correct address on 11/28/14 in [redacted] heights, NY [redacted] signed for by [redacted] as per tracer. For your reference, we have enclosed a copy of the proof of delivery. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you.